Compare ClickUp and SmartSuite
At a Glance
Market Segments
Small-Business (77.8% of reviews)
Small-Business (83.3% of reviews)
Entry-Level Pricing
Free
Free Trial 1 users
ClickUp
Star Rating
(12,266)4.6 out of 5
Market Segments
Small-Business (77.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plans
SmartSuite
Star Rating
(43)4.8 out of 5
Market Segments
Small-Business (83.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 users
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ClickUp excels in user satisfaction, boasting a high G2 Score of 88.39, which reflects its strong performance and positive feedback from a large user base. Users appreciate its customization options and the ability to tailor lists for various workflows, making it a versatile tool for small businesses.
- Users say that SmartSuite offers a solid mobile and desktop experience, with many praising its capability to organize records and manage multiple tables. However, despite its strengths, it has a significantly lower G2 Score of 52.97, indicating that it may not meet the expectations of all users.
- Reviewers mention that ClickUp's implementation process is generally quick and intuitive, with many users highlighting the ease of use and friendly interface. This contrasts with SmartSuite, where some users have noted a steeper learning curve, particularly for those transitioning from other project management tools.
- According to verified reviews, ClickUp's support quality is highly rated, with users noting the responsiveness and helpfulness of the support team. In comparison, SmartSuite users have reported a more favorable experience with support, achieving a higher score in this area, which may be crucial for teams needing assistance.
- G2 reviewers highlight that ClickUp's integration with AI features enhances its functionality, allowing for advanced task management and automation. SmartSuite, while also offering useful features, does not have the same level of AI integration, which may limit its appeal to users looking for cutting-edge capabilities.
- Users express that ClickUp's flexibility in task prioritization and project planning is a significant advantage, with many finding it easy to adapt to their specific needs. SmartSuite, while effective, may not provide the same level of customization, which could be a deciding factor for teams with unique project requirements.
Pricing
Entry-Level Pricing
ClickUp
Free
Free
Free Forever!
- 100mb storage
- Unlimited Tasks
- Unlimited Users
SmartSuite
Free Trial
Free Trial
1 users
Try SmartSuite’s Professional plan with your real workflows — then upgrade anytime.
- 14 days of Professional
- Invite teammates and collaborate
- Upgrade when you're ready
Free Trial
ClickUp
Free Trial is available
SmartSuite
Free Trial is available
Ratings
Meets Requirements
8.9
8,641
9.3
34
Ease of Use
8.5
8,835
9.4
36
Ease of Setup
8.2
5,725
9.3
31
Ease of Admin
8.6
5,138
9.4
28
Quality of Support
8.9
7,023
9.8
34
Has the product been a good partner in doing business?
9.0
4,767
9.9
29
Product Direction (% positive)
9.4
8,236
9.7
37
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Projects
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
9.0
5
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Data
9.3
5
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
9.2
6
Not enough data
8.7
5
Not enough data
Learning
8.7
5
Not enough data
8.7
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.9
6
Not enough data
8.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.0
5
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
9.0
5
Not enough data
Portfolio Management
8.3
645
Not enough data
9.0
914
Not enough data
8.6
730
Not enough data
8.2
599
Not enough data
Project Management
8.4
927
Not enough data
8.9
1010
Not enough data
8.4
677
Not enough data
Resource Management
8.4
644
Not enough data
8.5
673
Not enough data
8.5
719
Not enough data
Data & Analytics
8.2
654
Not enough data
8.4
762
Not enough data
8.2
804
Not enough data
7.7
529
Not enough data
Strategy - Project and Portfolio Management
7.6
177
Not enough data
8.2
181
Not enough data
8.4
187
Not enough data
8.4
188
Not enough data
8.4
179
Not enough data
8.3
189
Not enough data
7.9
171
Not enough data
8.2
174
Not enough data
8.1
184
Not enough data
8.6
179
Not enough data
Administration
8.6
162
Not enough data
8.3
145
Not enough data
8.2
173
Not enough data
Service Desk
8.4
175
Not enough data
8.3
176
Not enough data
8.8
200
Not enough data
Management
8.3
174
Not enough data
8.6
168
Not enough data
8.5
168
Not enough data
8.4
137
Not enough data
8.3
123
Not enough data
Functionality
8.5
165
Not enough data
8.3
145
Not enough data
8.4
172
Not enough data
8.5
185
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.8
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
8.1
9
Not enough data
Business Instant Messaging
9.0
287
Not enough data
8.9
325
Not enough data
8.9
305
Not enough data
Business Instant Messaging
8.2
150
Not enough data
8.0
156
Not enough data
Business Instant Messaging
8.1
290
Not enough data
9.2
301
Not enough data
8.8
285
Not enough data
Generative AI - Business Instant Messaging
8.8
40
Not enough data
AI - Business Instant Messaging
8.4
40
Not enough data
8.4
40
Not enough data
8.1
42
Not enough data
8.6
38
Not enough data
Agentic AI - Business Instant Messaging
8.2
23
Not enough data
8.6
22
Not enough data
Grammar
9.8
9
Not enough data
9.8
8
Not enough data
9.8
9
Not enough data
Formatting
8.6
6
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Content
8.6
6
Not enough data
9.3
7
Not enough data
8.5
8
Not enough data
Product Type
9.7
6
Not enough data
9.7
5
Not enough data
Generative AI
10.0
5
Not enough data
Not enough data
Not enough data
Design Tools
7.9
455
Not enough data
8.3
513
Not enough data
8.3
522
Not enough data
8.6
569
Not enough data
8.8
592
Not enough data
Communication Tools
8.4
347
Not enough data
9.1
516
Not enough data
Integrations
8.2
316
Not enough data
8.8
549
Not enough data
Software Offering
9.0
580
Not enough data
8.7
536
Not enough data
Feature Not Available
Not enough data
Agentic AI - Collaborative Whiteboard
8.0
29
Not enough data
8.7
31
Not enough data
8.0
29
Not enough data
Setup
8.7
1207
Not enough data
8.8
1254
Not enough data
8.5
1306
Not enough data
8.5
1473
Not enough data
Management
8.6
1306
Not enough data
8.3
910
Not enough data
8.2
1180
Not enough data
Generative AI
7.7
458
Not enough data
Agentic AI - Workflow Management
8.1
85
Not enough data
8.3
84
Not enough data
8.2
84
Not enough data
7.9
83
Not enough data
8.0
84
Not enough data
8.0
84
Not enough data
8.1
84
Not enough data
Collaboration Tools
8.9
340
Not enough data
9.4
402
Not enough data
9.2
402
Not enough data
Visual Tools
8.5
382
Not enough data
8.8
349
Not enough data
8.4
324
Not enough data
Mind Map Availability
8.6
361
Not enough data
8.6
299
Not enough data
7.6
346
Not enough data
9.1
370
Not enough data
Agentic AI - Mind Mapping
8.2
17
Not enough data
7.9
17
Not enough data
Bug Reporting
8.4
564
Not enough data
8.4
528
Not enough data
8.6
574
Not enough data
Bug Monitoring
8.1
515
Not enough data
8.3
566
Not enough data
8.4
512
Not enough data
Agentic AI - Bug Tracking
7.4
39
Not enough data
7.6
39
Not enough data
7.4
40
Not enough data
Task Tracking
8.9
87
Not enough data
9.1
85
Not enough data
9.4
91
Not enough data
Checklist Options
9.0
88
Not enough data
8.9
83
Not enough data
8.5
74
Not enough data
Software Availability
8.9
82
Not enough data
8.9
85
Not enough data
8.1
83
Not enough data
9.2
81
Not enough data
Knowledge Pages
8.5
637
Not enough data
8.5
477
Not enough data
8.4
461
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
499
Not enough data
Knowledge Dissemination
Feature Not Available
Not enough data
8.5
569
Not enough data
8.9
600
Not enough data
8.7
635
Not enough data
8.5
554
Not enough data
8.4
494
Not enough data
9.0
579
Not enough data
8.4
467
Not enough data
8.6
422
Not enough data
Agentic AI - Knowledge Base
8.7
39
Not enough data
9.0
40
Not enough data
8.2
38
Not enough data
Communication
8.6
339
Not enough data
8.7
338
Not enough data
8.2
303
Not enough data
8.4
350
Not enough data
Goal Creation
8.7
339
Not enough data
8.7
352
Not enough data
8.1
326
Not enough data
8.9
364
Not enough data
Agentic AI - Objectives and Key Results (OKR)
9.2
25
Not enough data
9.1
25
Not enough data
Tasks
9.4
912
Not enough data
9.2
865
Not enough data
9.2
889
Not enough data
Agentic AI - Kanban Project Management
8.0
41
Not enough data
7.9
41
Not enough data
8.0
41
Not enough data
8.0
41
Not enough data
7.8
41
Not enough data
7.5
41
Not enough data
8.0
41
Not enough data
Kanban Boards
9.2
891
Not enough data
9.0
887
Not enough data
9.1
835
Not enough data
Planning
8.9
899
Not enough data
8.8
844
Not enough data
8.7
787
Not enough data
Platform Basics
8.8
588
Not enough data
9.3
683
Not enough data
8.8
657
Not enough data
7.9
416
Not enough data
8.7
589
Not enough data
8.8
639
Not enough data
Content Planning
9.0
661
Not enough data
9.4
707
Not enough data
Feature Not Available
Not enough data
Marketing Campaign Performance
8.1
423
Not enough data
8.9
621
Not enough data
Agentic AI - Marketing Calendar
8.1
25
Not enough data
8.4
25
Not enough data
8.4
26
Not enough data
8.2
26
Not enough data
Other Features
8.4
576
Not enough data
8.3
512
Not enough data
Login Options
8.8
78
Not enough data
8.6
72
Not enough data
Productivity
8.0
74
Not enough data
7.6
69
Not enough data
8.5
72
Not enough data
7.5
87
Not enough data
8.3
82
Not enough data
Customization
8.9
1265
Not enough data
9.1
105
Not enough data
8.1
80
Not enough data
Agentic AI - Unified Workspaces
7.6
44
Not enough data
7.8
44
Not enough data
Collaboration
8.9
184
Not enough data
8.7
184
Not enough data
8.9
219
Not enough data
8.8
155
Not enough data
Hardware
8.4
175
Not enough data
8.8
162
Not enough data
Security
8.8
220
Not enough data
9.0
171
Not enough data
Agentic AI - Visual Collaboration Platforms
8.5
12
Not enough data
8.5
12
Not enough data
Task Creation
9.2
3108
Not enough data
9.2
3273
Not enough data
8.9
3025
Not enough data
8.5
2333
Not enough data
Task Management
9.1
3127
Not enough data
9.2
3185
Not enough data
8.7
2768
Not enough data
8.8
2817
Not enough data
Generative AI
7.5
764
Not enough data
7.5
754
Not enough data
Automation
8.7
2073
9.3
32
8.8
2355
9.3
34
8.4
1786
9.3
32
Administration
8.5
2018
9.2
32
8.6
1713
9.3
30
9.2
2144
9.7
32
Project management
9.2
2418
9.1
31
8.7
2081
8.2
28
9.1
2231
9.1
28
9.0
2342
9.7
30
8.9
2042
9.1
30
8.3
1349
8.3
23
8.4
2169
9.1
28
Workload
8.5
1583
9.1
25
9.0
2221
9.3
31
8.7
1947
9.5
30
8.5
1634
9.0
24
Communication & Collaboration
8.4
1722
9.0
27
8.3
1989
9.0
29
9.0
2195
9.2
28
Cost Management
8.0
1229
8.6
23
8.2
1461
9.3
28
7.9
1164
8.7
23
Integration
8.1
1212
9.2
24
8.1
1224
9.3
27
8.0
1194
8.7
26
Generative AI
7.5
545
7.8
10
7.6
550
7.8
10
Agentic AI - Work Management
7.9
151
Not enough data
7.9
124
Not enough data
7.8
135
Not enough data
8.0
127
Not enough data
Communication
7.6
1068
Not enough data
8.2
1110
Not enough data
7.8
932
Not enough data
8.2
1018
Not enough data
7.9
920
Not enough data
Content & Documents
8.6
1273
Not enough data
8.7
1336
Not enough data
8.4
1346
Not enough data
7.9
924
Not enough data
Controls
8.7
1276
Not enough data
8.1
714
Not enough data
8.6
1257
Not enough data
8.3
1282
Not enough data
8.1
1047
Not enough data
Project Management
9.3
1457
Not enough data
9.1
1373
Not enough data
9.0
1294
Not enough data
8.3
1184
Not enough data
Remote Collaboration
8.7
1070
Not enough data
8.8
1160
Not enough data
8.6
1161
Not enough data
7.5
849
Not enough data
Generative AI
7.5
456
Not enough data
7.6
448
Not enough data
Agentic AI - Project Collaboration
7.9
103
Not enough data
7.8
102
Not enough data
Responses
9.0
25
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
Automation - AI Agents
9.0
24
Not enough data
9.1
23
Not enough data
8.8
24
Not enough data
9.1
24
Not enough data
9.1
25
Not enough data
Platform
9.4
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
Autonomy - AI Agents
8.9
25
Not enough data
8.9
25
Not enough data
9.3
26
Not enough data
8.9
25
Not enough data
Generative AI
9.4
26
Not enough data
9.4
26
Not enough data
Design
8.6
504
Not enough data
8.6
620
Not enough data
8.3
535
Not enough data
Collaboration
9.0
589
Not enough data
8.6
573
Not enough data
File Types
8.3
540
Not enough data
Feature Not Available
Not enough data
8.0
398
Not enough data
Edit & Revise
8.5
511
Not enough data
Feature Not Available
Not enough data
8.5
606
Not enough data
Integrate & Embed
8.5
606
Not enough data
8.5
436
Not enough data
8.5
536
Not enough data
Operating System
8.9
475
Not enough data
8.9
493
Not enough data
7.7
310
Not enough data
Generative AI
7.8
242
Not enough data
7.8
240
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Document Creation
7.7
34
Not enough data
Customization
8.9
376
Not enough data
8.2
272
Not enough data
7.8
226
Not enough data
8.5
323
Not enough data
Additional Functionality
8.6
303
Not enough data
7.1
220
Not enough data
8.6
363
Not enough data
7.4
175
Not enough data
8.2
222
Not enough data
Meeting Prep - AI Meeting Assistants
8.6
23
Not enough data
8.0
22
Not enough data
8.0
22
Not enough data
Meeting Automation - AI Meeting Assistants
8.8
22
Not enough data
8.4
21
Not enough data
8.9
22
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
21
Not enough data
8.2
22
Not enough data
8.7
20
Not enough data
Accessibility - AI Meeting Assistants
8.0
21
Not enough data
8.6
22
Not enough data
8.7
21
Not enough data
Agentic AI - AI Meeting Assistants
8.4
15
Not enough data
7.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Annotation Tools - Markup Software
9.3
20
Not enough data
8.4
17
Not enough data
8.7
18
Not enough data
8.7
18
Not enough data
Collaboration - Markup Software
9.3
18
Not enough data
9.2
18
Not enough data
9.2
20
Not enough data
9.4
19
Not enough data
Security - Markup Software
8.6
17
Not enough data
8.5
17
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Event Planning
7.8
29
Not enough data
8.5
28
Not enough data
8.1
28
Not enough data
7.8
27
Not enough data
Agentic AI - Note-Taking Software
8.7
17
Not enough data
Agentic AI - Employee Intranet
8.2
10
Not enough data
8.5
10
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Transcription - AI Note-taking Software
Not enough data
Not enough data
Collaboration & Sharing - AI Note-taking Software
Not enough data
Not enough data
Language & Accent Support - AI Note-taking Software
Not enough data
Not enough data
Multi-Platform Integration - AI Note-taking Software
10.0
5
Not enough data
Privacy & Security Controls - AI Note-taking Software
Not enough data
Not enough data
Searchable Note Archives - AI Note-taking Software
Not enough data
Not enough data
Speaker Identification - AI Note-taking Software
Not enough data
Not enough data
Communication
8.1
937
Not enough data
7.8
812
Not enough data
8.1
818
Not enough data
Planning
8.6
1075
Not enough data
8.9
1179
Not enough data
8.9
1122
Not enough data
8.9
1265
Not enough data
8.0
765
Not enough data
Workflow Management
8.5
1122
Not enough data
8.8
1225
Not enough data
7.8
761
Not enough data
8.0
757
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
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Communication
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Time Tracking
8.3
1160
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8.8
1564
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Feature Not Available
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Client Invoicing
7.1
785
Not enough data
6.8
706
Not enough data
7.5
831
Not enough data
Mobile Time Tracking
8.6
1377
Not enough data
Administration
8.5
1129
Not enough data
8.9
1333
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8.8
1313
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8.3
827
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8.8
1447
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Platform
8.2
1189
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8.1
1026
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8.0
828
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8.3
1341
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7.6
997
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Feature Not Available
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Agentic AI - AI Agents
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Categories
Categories
Shared Categories
ClickUp and SmartSuite are categorized as Project and Portfolio Management, Workflow Management, Work Management, and Project Collaboration
Unique Categories
ClickUp is categorized as Visual Collaboration Platforms, Mind Mapping, Employee Intranet, Marketing Calendar, Unified Workspaces, Markup Software, Standard Operating Procedures, Time Tracking, AI Meeting Assistants, Product Management, Event Planning, Note-Taking Software, AI Chatbots, Business Instant Messaging, Task Management, Online Form Builder, Bug Tracking, IT Service Management (ITSM) Tools, Objectives and Key Results (OKR), AI Note-Taking Software, Document Creation, Knowledge Base, Kanban Project Management, AI Writing Assistant, AI Agents For Business Operations, Collaborative Whiteboard, and AI Agent Builders
SmartSuite is categorized as Project Management
Reviews
Reviewers' Company Size
ClickUp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SmartSuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.0%
Computer Software
11.1%
Information Technology and Services
10.2%
Management Consulting
3.5%
Design
2.5%
Other
55.7%
Marketing and Advertising
14.3%
Information Technology and Services
11.9%
Consulting
4.8%
Retail
4.8%
Computer Software
4.8%
Other
59.5%
Alternatives
Discussions
Who uses ClickUp?
14 Comments
MA
An individual contributor.Read more
What is ClickUp used for?
9 Comments
AW
It is used to organize your to-do list.
It can become as fleshed out as you want. You can add all sorts of details to tasks, and you can collaborate with...Read more
SmartSuite has no discussions with answers
