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SmartSuite

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46 reviews
  • 1 profiles
  • 17 categories
Average star rating
4.9
Serving customers since
2019
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SmartSuite Reviews

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martin l.
ML
martin l.
09/09/2026
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

SmartSuite impresses with enormous flexibility and powerful automations

What I like most about SmartSuite is the enormous flexibility. We can map very different processes such as project management, forecasting, CRM, marketing, or internal administrative processes on a central platform and tailor the solutions very precisely to our own requirements. Particularly helpful are the links between data sets, the different views, formulas, and automations. We can implement many changes or new processes ourselves without needing individual software development each time. At the same time, the platform is continuously evolving and regularly receives new features.
Paolo B.
PB
Paolo B.
09/05/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
Translated Using AI

Powerful and Flexible, Requires Commitment

I like SmartSuite because it is simple yet powerful. I appreciate the data protection for every type of record and field, and its flexibility allows me to achieve anything I have in mind. It is an ideal tool for managing companies without clear boundaries between capabilities. I like the ability to model mockups over time, without having to invest in expensive software solutions upfront. Additionally, using SmartSuite together with artificial intelligence, I can model projects according to my needs. I like the fact that SmartSuite is customizable and flexible, allowing a step-by-step approach, and if you learn to use it, it is truly powerful.
Michelle L.
ML
Michelle L.
09/01/2026
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Excellent Customer Service and a Versatile, Customizable Hub for Our Team

The customer service is excellent, and I really appreciate the flexibility to do so many things with it. We use it to collect data, manage our reservation system, and serve as a central hub for all our staff. It’s very versatile overall, and the daily office hours are super helpful.

About

Contact

HQ Location:
Newport Beach, US

Social

@hellosmartsuite

What is SmartSuite?

SmartSuite is an AI-native work platform that connects the workflows that run your business. You can think of SmartSuite as a Work Operating System (Work OS)—a unified foundation for data, automation, AI, permissions, and reporting that helps teams build, manage, and scale work across the organization.

 SmartSuite includes purpose-built solution suites across four core solution areas. Teams typically start in one area—and expand as workflows connect: Governance, Risk, Compliance and Resilience Unify risk, compliance, audit, third-party risk, operational resilience, business continuity, regulatory readiness, privacy, AI governance and ESG. IT Service Delivery Unify IT service management, incident response, service requests, asset management, and operational workflows—so teams resolve issues faster and deliver reliable services at scale. Project & Portfolio Management Unify portfolio reporting across projects and initiatives—so teams stay aligned on priorities and leaders can track progress against OKRs in real time. Business Operations Manage sales, marketing, product, operations, human resources, procurement, and more—across teams and departments.

Details

Year Founded
2019