Compare CTM (formerly CallTrackingMetrics) and Phonexa 
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Small-Business (89.0% of reviews)
Entry-Level Pricing
$79.00 Per Month
Contact Us
CTM (formerly CallTrackingMetrics)
Star Rating
(760)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansPhonexa
Star Rating
(159)4.9 out of 5
Market Segments
Small-Business (89.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about PhonexaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallTrackingMetrics excels in its customization capabilities, allowing users to tailor the platform to fit their specific business needs. One user highlighted how the API integrations with Google Ads function better overall, making it a preferred choice for those using both platforms.
- Users say that Phonexa stands out for its exceptional customer support, with many praising the friendly and knowledgeable team. Reviewers appreciate the prompt follow-up on issues and the flexibility in addressing problems, which enhances the overall user experience.
- According to verified reviews, CallTrackingMetrics has a higher overall satisfaction score, indicating that users find it to be a reliable and adaptable solution for their attribution needs. One user noted that it serves as the cornerstone of their attribution mechanics, showcasing its effectiveness in tracking performance.
- Reviewers mention that Phonexa offers a comprehensive platform with a wide range of powerful features, making it easy for users to maintain full control over their operations. This flexibility is a significant advantage for businesses looking for an all-in-one solution.
- G2 reviewers highlight that while CallTrackingMetrics has a strong presence in the small business segment, Phonexa has a slightly higher rating in terms of ease of administration and setup, suggesting that users may find it easier to manage and implement.
- Users report that CallTrackingMetrics has a more affordable entry-level price compared to Phonexa, making it a more accessible option for small businesses. This cost-effectiveness, combined with its robust features, makes it an attractive choice for budget-conscious users.
Pricing
Entry-Level Pricing
CTM (formerly CallTrackingMetrics)
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Phonexa
Custom
Contact Us
Contact us to customize your Phonexa experience with the features you need.
- Direct Post and Ping-Post Lead Routing
- Real-time Tracking, Reporting, and Analytics
- Ping Tree Management
Free Trial
CTM (formerly CallTrackingMetrics)
Free Trial is available
Phonexa
No trial information availableRatings
Meets Requirements
9.1
631
9.7
130
Ease of Use
8.6
637
8.7
133
Ease of Setup
8.4
534
8.8
99
Ease of Admin
8.6
530
9.2
68
Quality of Support
9.0
586
10.0
131
Has the product been a good partner in doing business?
9.2
525
9.9
67
Product Direction (% positive)
9.1
630
9.6
124
Features by Category
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Other
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Link Options
Not enough data
9.5
53
Not enough data
9.6
53
Not enough data
9.6
53
Agentic AI - Affiliate Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking Options
Not enough data
9.5
58
Not enough data
9.8
62
Not enough data
9.8
56
Affiliate Management
Not enough data
9.6
61
Not enough data
9.6
63
Not enough data
9.5
64
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
9.6
8
9.4
47
|
Verified
9.5
7
9.5
43
|
Verified
9.3
5
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
10.0
7
9.7
47
|
Verified
9.4
6
9.2
50
|
Verified
10.0
9
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
7.7
5
9.1
49
10.0
5
Reporting
8.8
48
9.7
5
8.6
46
Not enough data
8.8
43
8.1
6
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Intelligence
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.7
9
Not enough data
9.4
9
Not enough data
8.3
8
Agentic AI - Lead Capture
Not enough data
8.0
5
Not enough data
8.0
5
Data Capture
Not enough data
9.6
8
Not enough data
8.5
9
Not enough data
7.9
8
Not enough data
8.5
9
Analytics
Not enough data
9.4
9
Not enough data
8.5
8
Customization
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
9.5
11
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
9.4
18
9.2
17
9.7
18
9.5
18
9.7
19
9.5
16
9.8
16
9.2
17
Not enough data
Contacts
9.5
16
9.8
21
9.4
16
9.6
20
9.4
16
9.8
20
Insights
8.2
17
9.7
19
8.9
17
9.7
23
8.9
17
9.7
17
Feature Not Available
9.8
20
7.3
16
9.3
20
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
10.0
29
9.1
249
10.0
31
8.8
180
9.6
27
Tracking
8.9
268
9.9
27
9.0
228
9.8
28
8.9
231
9.8
30
Analytics
9.0
296
9.9
31
9.3
300
9.7
28
8.7
271
9.9
35
8.4
102
10.0
26
Call Routing
8.9
169
9.8
31
8.9
150
9.8
28
8.6
137
9.8
27
Administration
8.5
85
10.0
27
9.2
131
10.0
31
9.1
150
10.0
35
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Feature Not Available
Marketing Operations
8.4
45
9.7
6
9.1
58
9.7
6
8.8
47
9.2
6
9.1
58
10.0
6
8.3
45
9.3
5
8.5
42
8.0
5
Campaign Activity
8.8
51
9.2
6
8.7
62
9.5
7
8.0
44
8.7
5
8.9
55
9.0
5
8.3
40
8.7
5
7.5
35
7.0
5
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CTM (formerly CallTrackingMetrics) and Phonexa are categorized as Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, and Contact Center
Unique Categories
CTM (formerly CallTrackingMetrics) is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, AI Voice Assistants, and UCaaS Platforms
Phonexa is categorized as Lead Intelligence, Lead Scoring, Visitor Identification, Call Compliance, VoIP Providers, Affiliate Marketing, Lead Capture, Digital Analytics, Online Form Builder, and Visitor Behavior Intelligence
Reviews
Reviewers' Company Size
CTM (formerly CallTrackingMetrics)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Phonexa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.2%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.8%
Marketing and Advertising
44.8%
Financial Services
34.4%
Insurance
6.5%
Telecommunications
2.6%
Legal Services
2.6%
Other
9.1%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What does Phonexa do?
2 Comments
Official Response from Phonexa
Phonexa is a performance marketing automation software and all-in-one marketing automation solution for calls, leads, clicks, email, SMS, accounting, and...Read more
How does call tracking software work?
1 Comment
Official Response from Phonexa
Call tracking is the process of collecting data from phone conversations with callers that can pinpoint exactly what campaign or marketing effort drove the...Read more
What is phone call tracking?
1 Comment
MS
Call tracking is the process of learning about an incoming phone call and the technology that allows you to do it. This includes, but is not limited to, the...Read more
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