Compare Birdeye and FreshChat 
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (58.0% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Birdeye
Star Rating
(4,032)4.7 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansFreshChat
Star Rating
(496)4.4 out of 5
Market Segments
Small-Business (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to FreshChat. Users appreciate features like the ability to consolidate reviews into one platform, which has notably improved their online reputation in a short time.
- Users say that FreshChat offers a user-friendly interface, particularly highlighting the effectiveness of its AI chatbot, AI Freddy. This feature helps teams respond to customers more quickly, which is a crucial aspect for businesses looking to enhance their customer support.
- Reviewers mention that Birdeye's implementation process is smooth and intuitive, making it easier for users to get started. This is a stark contrast to FreshChat, where some users have expressed challenges in configuring the botflow to meet their specific needs.
- According to verified reviews, Birdeye shines in the quality of support it provides, with users rating it highly for responsiveness and helpfulness. In comparison, FreshChat's support has received mixed feedback, with some users noting that while the product consultation is beneficial, there are still areas for improvement.
- Users highlight that Birdeye's features, such as the ability to share professional highlights, contribute to a more comprehensive customer engagement strategy. FreshChat, while strong in real-time chat visibility, may not offer the same depth in reputation management tools.
- G2 reviewers indicate that while FreshChat has a strong focus on live chat capabilities, Birdeye's broader suite of features, including review management and customer feedback integration, makes it a more versatile choice for small businesses looking to enhance their online presence.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Free Trial
Birdeye
Free Trial is available
FreshChat
Free Trial is available
Ratings
Meets Requirements
9.3
3,463
8.7
402
Ease of Use
9.3
3,518
9.1
404
Ease of Setup
9.1
2,574
8.8
258
Ease of Admin
9.2
2,112
9.0
245
Quality of Support
9.4
3,296
8.8
396
Has the product been a good partner in doing business?
9.4
2,114
8.8
241
Product Direction (% positive)
9.4
3,404
9.0
403
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
8.9
43
|
Verified
8.5
384
|
Verified
8.4
45
|
Verified
8.8
388
|
Verified
9.4
48
|
Verified
8.9
383
|
Verified
9.1
48
|
Verified
Channels
8.9
402
|
Verified
8.7
38
|
Verified
8.9
390
|
Verified
9.0
45
|
Verified
9.0
401
|
Verified
8.8
32
8.1
324
|
Verified
9.0
32
|
Verified
8.3
316
|
Verified
8.9
37
|
Verified
Customers
8.9
389
|
Verified
9.0
41
|
Verified
8.7
378
8.8
43
|
Verified
9.0
387
|
Verified
8.6
44
|
Verified
8.7
372
|
Verified
8.9
38
|
Verified
8.6
353
8.9
38
|
Verified
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.4
30
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.7
243
Not enough data
9.1
280
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
254
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
259
Not enough data
9.0
259
Not enough data
8.5
201
Not enough data
8.3
203
Not enough data
8.2
186
Not enough data
8.5
201
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
455
|
Verified
Not enough data
8.8
424
|
Verified
Not enough data
8.6
383
Not enough data
8.8
447
|
Verified
Not enough data
Performance
8.9
497
|
Verified
Not enough data
9.1
505
|
Verified
Not enough data
Payment Processing
8.9
41
Not enough data
9.1
42
Not enough data
9.4
42
Not enough data
8.8
38
Not enough data
Administration
8.8
39
Not enough data
8.5
37
Not enough data
8.3
40
Not enough data
8.0
35
Not enough data
8.5
36
Not enough data
8.6
36
Not enough data
8.5
36
Not enough data
Payment Options
7.6
36
Not enough data
9.0
40
Not enough data
Security
8.5
35
Not enough data
Platform
8.5
36
Not enough data
8.4
37
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
373
|
Verified
Not enough data
9.2
382
|
Verified
Not enough data
9.4
402
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
418
Not enough data
8.4(won by default)
411
Not enough data
8.7(won by default)
420
Not enough data
8.4(won by default)
400
Not enough data
8.8(won by default)
411
Not enough data
8.5(won by default)
410
Not enough data
Social Management
8.7(won by default)
473
Not enough data
9.0(won by default)
493
Not enough data
8.5(won by default)
445
Not enough data
8.9(won by default)
467
Not enough data
7.9(won by default)
429
Not enough data
8.3(won by default)
427
Not enough data
8.4(won by default)
382
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
7.9(won by default)
100
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
8.4(won by default)
94
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
464
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.6
14
Not enough data
Automation - AI Agents
8.3
12
Not enough data
8.8
14
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
17
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
191
Not enough data
8.8
211
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
8.5
103
8.7
232
8.6
104
8.7
223
8.9
102
Feature Not Available
8.7
99
Feature Not Available
8.6
83
Platform
9.0
239
9.2
105
8.8
226
8.9
100
8.9
236
8.8
100
8.9
228
8.5
99
Feature Not Available
8.4
78
8.8
223
9.0
93
8.9
236
8.8
94
Generative AI
8.4
158
8.4
42
8.7
150
8.6
42
Feedback Management
8.7
518
Not enough data
Feature Not Available
Not enough data
9.0
603
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
530
Not enough data
8.6
519
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
585
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
426
Not enough data
8.8
419
Not enough data
Conversational Platform
8.8
388
8.6
148
Feature Not Available
Feature Not Available
8.8
343
8.5
127
8.9
314
8.6
111
Support Automation
8.7
333
8.6
133
8.7
341
8.6
135
8.8
334
8.5
134
8.6
300
8.8
116
Generative AI
8.4
237
8.5
61
8.4
235
8.5
61
Generative AI
8.6
183
8.5
73
8.6
180
8.6
72
8.1
171
7.8
73
Communication
9.0
357
|
Verified
9.2
281
|
Verified
9.0
382
|
Verified
8.5
295
|
Verified
8.6
267
8.4
202
|
Verified
9.2
358
|
Verified
8.9
248
|
Verified
8.4
244
8.2
138
|
Verified
Internal Use
8.8
503
|
Verified
8.5
273
|
Verified
9.0
350
|
Verified
8.7
268
|
Verified
8.7
269
8.4
221
|
Verified
8.8
273
8.7
256
|
Verified
9.2
335
|
Verified
9.0
253
|
Verified
8.6
270
8.5
255
|
Verified
Generative AI
Not enough data
8.9
33
Self-Service Experience
Not enough data
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Self-Service Platform
Not enough data
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.2
23
Not enough data
9.5
23
Process
Not enough data
9.4
43
Not enough data
9.4
48
Not enough data
9.2
42
Channels
Not enough data
9.2
50
Not enough data
9.2
53
Not enough data
9.5
53
Not enough data
9.0
43
Not enough data
9.3
44
Insight
Not enough data
9.2
41
Not enough data
8.9
49
Not enough data
9.2
46
Not enough data
9.1
48
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.4
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.3
1985
|
Verified
Not enough data
8.6
1431
|
Verified
Not enough data
8.8
1625
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.8
1633
|
Verified
Not enough data
9.2
1999
|
Verified
Not enough data
Media Monitoring
8.7
1640
|
Verified
Not enough data
8.7
1494
|
Verified
Not enough data
8.4
1271
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.1
310
Not enough data
8.0
289
Not enough data
8.2
329
Not enough data
8.2
292
Not enough data
8.1
296
Not enough data
8.1
289
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and FreshChat are categorized as Chatbots, AI Customer Support Agents, Conversational Support, Conversational Marketing, and Live Chat
Unique Categories
Birdeye is categorized as Online Reputation Management, SEO Tools, Social Media Suites, AI Agents For Business Operations, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, Feedback Analytics, Experience Management, Payment Processing, SMS Marketing, Patient Engagement, Customer Advocacy, and Social Media Management
FreshChat is categorized as Social Customer Service and Customer Self-Service
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.3%
Marketing and Advertising
6.4%
Medical Practice
6.1%
Other
60.8%
Information Technology and Services
10.4%
Computer Software
10.0%
Consumer Services
8.0%
Financial Services
5.6%
Retail
4.8%
Other
61.3%
Alternatives
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
VS
Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
G2
Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover...Read more
Understand Whatsapp integration first if it is critical
1 Comment
Official Response from FreshChat
"With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use...Read more
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