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# Understand Whatsapp integration first if it is critical
Can refer the other points
##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Customer Success Manager
- Net upvotes: 1
# how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?
the fresh desk is a good application as its the same for the fresh chat but with calls, so how can we merge both in use at the same time so we can provide the best service and saving the AHT for the agent as he will be able to use the same application is calls and chats
##### Post Metadata
- Posted at: about 4 years ago
- Author title: chat support agent
- Net upvotes: 1
# Data requests
I have submitted reporting data requests to your devs thru support but don't have an update.
##### Post Metadata
- Posted at: over 4 years ago
- Author title: c
- Net upvotes: 1
# how do i use marketing app by freshchat if my proactive marketing message is disapprove
whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat.
honestly, we are relying on whats app to increase our sales retention by sending typical messages for our old client recently we move to fresh chat and whats app not allowing us to initiate normal message and this marketing proactive message is disapprove by whats app
what is the solution here even though if we buy the marketing app ( targeted and triggered message ) i don't think that it will work with what's app
##### Post Metadata
- Posted at: almost 5 years ago
- Author title: General Manager at basmh cleaning services
- Net upvotes: 1
# Are you going to add notifications to the chat when the user closes the chat page? For example, as the text "Conversation was assigned to", but "User closed the page"
?
##### Post Metadata
- Posted at: almost 6 years ago
- Net upvotes: 1
# What are the advanced Whatsapp integration features that we can use besides incoming chats?
We are currently using the Whatsapp channel and only for Incoming chats. But we would like to know how we can use it for more events. Such as when customers sign up and when their service is due. This would allow us to extract more value out of Freshchat
##### Post Metadata
- Posted at: about 6 years ago
- Author title: Founder at SuperMechanic
- Net upvotes: 1
# How do I set up a chat bot to respond to FAQ's automatically?
I need help setting up a powerful chatbot
##### Post Metadata
- Posted at: about 6 years ago
- Author title: Creating an excellent customer journey, while transforming the way you shop and eat proteins!
- Net upvotes: 1
# Can we see the ticket details and the possibility of modification ?
I hope that this option will be added so that we can correct our mistakes and thus preserve our numbers and the Target to be achieved
##### Post Metadata
- Posted at: about 4 years ago
- Author title: agent
# how can we develop Freshdesk Messaging ?
i think that the best way to to develp Freshdesk Messaging is to update it every week and work on the bugs at it to help the agent to like it more as per the most problem at it at the last period as per the the freshdesk became away and make the agent avoid chat without he know i think if this prblem is solved the tool its become better and also to mange the number of chat that comes to one agent to help him to focus more
##### Post Metadata
- Posted at: about 4 years ago
- Author title: customer service agent
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