1. [Home](https://www.g2.com/) 2. ... 3. [Live Chat Software](https://www.g2.com/categories/live-chat) 4. [Freshchat Discussions](https://www.g2.com/products/freshworks-freshchat/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_81ca860a11427c432048fbbf91598745/freshworks-freshchat.png "Product Avatar Image") ](/products/freshworks-freshchat/reviews) [ Freshchat ](/products/freshworks-freshchat/reviews) (499)4.4/5 Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. Show More * * * ### 10 Discussions ### 20 Participants ### 62.0 Nps Score Already have Freshchat? ### All Freshchat Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Vipul G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vipul G.") VG Loading... [Vipul G.](https://www.g2.com/users/0b7d7839-38bb-45a4-9092-74f33bf4678a "Vipul G.") • over 4 years ago Customer Success Manager Customer Success Manager More Options - [ # Understand Whatsapp integration first if it is critical ](/discussions/understand-whatsapp-integration-first-if-it-is-critical) Can refer the other points [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Amr E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr E.") AE Loading... [Amr E.](https://www.g2.com/users/5d0539b3-68f7-4060-a6d5-5c9225ba1353 "Amr E.") • over 4 years ago chat support agent chat support agent More Options - [ # how to merge the fresh desk with the fresh chat and make calls and chats in the same time ? ](/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) the fresh desk is a good application as its the same for the fresh chat but with calls, so how can we merge both in use at the same time so we can provide the best service and saving the AHT for the agent as he will be able to use the same application is calls and chats [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") RG Loading... [rob g.](https://www.g2.com/users/956367b2-21a0-4081-ba89-1e0b44fb11b5 "rob g.") • about 5 years ago c c More Options - [ # Data requests ](/discussions/52238-data-requests) I have submitted reporting data requests to your devs thru support but don't have an update. [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Mohmmed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohmmed S.") MS Loading... [Mohmmed S.](https://www.g2.com/users/5e1a3c68-2e9f-43f9-b12a-54d304dd4607 "Mohmmed S.") • over 5 years ago General Manager at basmh cleaning services General Manager at basmh cleaning services More Options - [ # how do i use marketing app by freshchat if my proactive marketing message is disapprove ](/discussions/46375-how-do-i-use-marketing-app-by-freshchat-if-my-proactive-marketing-message-is-disapprove) whats app is very critical in our company and because we have multi-agents in the office we go to fresh chat, the point was not clarified by the salesman that maybe the whats app will not approve our marketing chat. honestly, we are relying on whats app to increase our sales retention by... [Read more](/discussions/46375-how-do-i-use-marketing-app-by-freshchat-if-my-proactive-marketing-message-is-disapprove) [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") FF Loading... [Fixed F.](https://www.g2.com/users/86ba53e9-148b-4d51-9367-921a0d110a93 "Fixed F.") • over 6 years ago More Options - [ # Are you going to add notifications to the chat when the user closes the chat page? For example, as the text "Conversation was assigned to", but "User closed the page" ](/discussions/are-you-going-to-add-notifications-to-the-chat-when-the-user-closes-the-chat-page-for-example-as-the-text-conversation-was-assigned-to-but-user-closed-the-page) ? [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots ](https://www.g2.com/tags/chatbots) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Harshit J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshit J.") HJ Loading... [Harshit J.](https://www.g2.com/users/a98a06e1-50b3-455c-94e7-1413749ee0ba "Harshit J.") • over 6 years ago Founder at SuperMechanic Founder at SuperMechanic More Options - [ # What are the advanced Whatsapp integration features that we can use besides incoming chats? ](/discussions/what-are-the-advanced-whatsapp-integration-features-that-we-can-use-besides-incoming-chats) We are currently using the Whatsapp channel and only for Incoming chats. But we would like to know how we can use it for more events. Such as when customers sign up and when their service is due. This would allow us to extract more value out of Freshchat [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots ](https://www.g2.com/tags/chatbots) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Jonathan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan Z.") JZ Loading... [Jonathan Z.](https://www.g2.com/users/0f27f923-08df-49e6-985f-a8e388076052 "Jonathan Z.") • over 6 years ago Creating an excellent customer journey, while transforming the way you shop and eat proteins! Creating an excellent customer journey, while transforming the way you shop and eat proteins! More Options - [ # How do I set up a chat bot to respond to FAQ's automatically? ](/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) I need help setting up a powerful chatbot [ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots ](https://www.g2.com/tags/chatbots) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) Show More * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago agent agent More Options - [ # Can we see the ticket details and the possibility of modification ? ](/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) I hope that this option will be added so that we can correct our mistakes and thus preserve our numbers and the Target to be achieved [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago customer service agent customer service agent More Options - [ # how can we develop Freshdesk Messaging ? ](/discussions/how-can-we-develop-freshdesk-messaging) i think that the best way to to develp Freshdesk Messaging is to update it every week and work on the bugs at it to help the agent to like it more as per the most problem at it at the last period as per the the freshdesk became away and make the agent avoid chat ... [Read more](/discussions/how-can-we-develop-freshdesk-messaging) [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.&title=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshchat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshchat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%0aAsk+Freshchat+questions+and+get+answers+from+expert+users+in+our+Freshchat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/freshworks-freshchat/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Product Avatar Image") ### Have you used Freshchat before? Answer a few questions to help the Freshchat community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshworks-freshchat%2Fdiscuss%3Fsmall_ask%3Dfreshworks-freshchat) No ## Top Contributors in Freshchat 1 ![Hitesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hitesh P.") HP Loading... ### [Hitesh P.](https://www.g2.com/users/0ea93f6a-0528-4ba3-b37a-81f89f9f7033 "Hitesh P.") Digital Marketing Specialist 8 pts 2 ![vijay s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vijay s.") VS Loading... ### [vijay s.](https://www.g2.com/users/a553f9e4-2593-47b2-97f9-066183ffb429 "vijay s.") Enterprise Solutions and Services 1 pt 3 RG Loading... ### [rob g.](https://www.g2.com/users/956367b2-21a0-4081-ba89-1e0b44fb11b5 "rob g.") c 1 pt 4 ![Richard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard B.") RB Loading... ### [Richard B.](https://www.g2.com/users/200313ec-aabd-4016-b729-72fd8469d52d "Richard B.") Manager 1 pt 5 ![Jonathan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan Z.") JZ Loading... ### [Jonathan Z.](https://www.g2.com/users/0f27f923-08df-49e6-985f-a8e388076052 "Jonathan Z.") Customer Experience Manager 1 pt