Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Avoma 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (53.2% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$19.00 1 User Per Month
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,764)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansAvoma
Star Rating
(1,360)4.6 out of 5
Market Segments
Small-Business (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in providing powerful automation and customizable dashboards, which significantly enhance the efficiency of managing sales pipelines and customer relationships. Users appreciate how these features save time and streamline processes, making it a strong choice for organizations looking to optimize their sales operations.
- Users say that Avoma shines in its ability to capture meeting notes, summaries, and action items automatically. This feature is particularly praised for reducing the stress of note-taking during calls, allowing users to focus on the conversation without worrying about missing important details.
- According to verified reviews, Agentforce Sales has a much higher overall satisfaction score compared to Avoma, indicating that users generally find it to be a more reliable and effective tool for revenue operations and intelligence. The feedback highlights its robust reporting capabilities that help teams maintain close relationships with clients.
- Reviewers mention that while Avoma offers excellent transcription accuracy and team management features, it may not provide the same level of comprehensive sales insights as Agentforce Sales. Users have noted that they sometimes miss the depth of analytics available in Agentforce Sales, which can be crucial for strategic decision-making.
- Users highlight that Agentforce Sales has a more extensive user base and a wealth of resources, which can be beneficial for new users seeking support and guidance. The platform's larger community means more shared knowledge and best practices, making it easier for teams to get up to speed quickly.
- G2 reviewers indicate that while Avoma has a user-friendly setup process, Agentforce Sales may require a bit more time for implementation due to its extensive features. However, once set up, users find that the depth of functionality in Agentforce Sales justifies the initial investment in time and resources.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Avoma
Startup
$19.00
1 User Per Month
Unlimited AI Meeting Assistant and 1:1 Scheduler for small teams
- Automatic Video Recording
- Unlimited Real-time Transcription
- Advanced AI-generated Notes
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Avoma
Free Trial is available
Ratings
Meets Requirements
8.8
14,164
9.1
1,085
Ease of Use
8.2
18,160
9.0
1,101
Ease of Setup
7.8
9,097
8.8
396
Ease of Admin
7.9
4,493
9.0
276
Quality of Support
8.1
12,365
9.3
877
Has the product been a good partner in doing business?
8.4
4,458
9.4
283
Product Direction (% positive)
8.3
13,789
9.5
1,053
Features by Category
Sales Force Automation
8.8
9622
|
Verified
Not enough data
8.3
6403
|
Verified
Not enough data
8.7
9343
|
Verified
Not enough data
8.3
9553
|
Verified
Not enough data
8.0
7327
|
Verified
Not enough data
8.2
7626
|
Verified
Not enough data
8.0
6768
|
Verified
Not enough data
8.1
6669
|
Verified
Not enough data
8.3
7420
|
Verified
Not enough data
Marketing Automation
8.0
6682
|
Verified
Not enough data
8.1
7002
|
Verified
Not enough data
8.5
8138
|
Verified
Not enough data
7.9
5430
Not enough data
Customer Support
8.3
6838
|
Verified
Not enough data
8.1
6388
|
Verified
Not enough data
8.2
6794
|
Verified
Not enough data
8.0
5500
|
Verified
Not enough data
8.2
5990
|
Verified
Not enough data
Reporting & Analytics
8.5
9042
|
Verified
Not enough data
8.5
9205
|
Verified
Not enough data
8.2
7483
|
Verified
Not enough data
Mobile & Social
7.9
5629
|
Verified
Not enough data
7.8
5248
|
Verified
Not enough data
7.7
6110
|
Verified
Not enough data
Platform
8.5
3689
|
Verified
Not enough data
8.5
3694
|
Verified
Not enough data
8.6
3647
|
Verified
Not enough data
8.4
2906
|
Verified
Not enough data
8.5
3188
|
Verified
Not enough data
8.1
3207
|
Verified
Not enough data
8.7
3678
|
Verified
Not enough data
8.1
3033
Not enough data
Integration
8.5
2614
|
Verified
Not enough data
8.5
3106
|
Verified
Not enough data
8.5
2921
|
Verified
Not enough data
Generative AI
7.6
897
Not enough data
Agentic AI - CRM
8.1
290
Not enough data
8.0
254
Not enough data
8.3
271
Not enough data
8.1
239
Not enough data
8.1
243
Not enough data
8.2
265
Not enough data
8.3
260
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
273
8.0
142
8.8
298
7.8
146
8.8
321
8.2
154
8.7
293
8.5
149
Organization
9.0
356
8.3
147
8.8
349
8.5
151
8.8
343
8.7
160
Performance Analysis
8.4
287
8.6
171
8.8
311
8.8
168
Sales Analysis
8.5
285
Feature Not Available
8.8
303
7.8
157
Generative AI
8.5
125
8.7
115
8.5
125
9.1
116
Agentic AI - AI Sales Assistant
9.2
32
Not enough data
9.2
31
Not enough data
9.0
28
Not enough data
9.1
27
Not enough data
9.3
28
Not enough data
9.1
28
Not enough data
9.3
30
Not enough data
Integrated Workflows
8.7
522
Not enough data
8.5
511
Not enough data
8.1
466
Not enough data
8.1
460
Not enough data
8.9
525
Not enough data
8.4
468
Not enough data
8.6
481
Not enough data
Repeatability and Reportability
8.4
482
Not enough data
8.7
501
Not enough data
8.7
498
Not enough data
8.3
482
Not enough data
7.8
415
Not enough data
AI and Automation
8.5
462
Not enough data
8.4
470
Not enough data
8.3
427
Not enough data
8.0
431
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
88
Not enough data
8.5
89
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.3
88
Not enough data
8.2
88
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
133
9.4
502
8.6
137
8.3
403
8.7
133
8.6
458
8.9
134
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.7
142
8.5
275
8.7
126
8.2
483
Not enough data
Not enough data
Generative AI
8.3
60
8.9
160
Agentic AI - Conversation Intelligence
8.8
14
8.9
9
9.2
15
7.9
7
9.3
15
8.8
8
9.2
15
8.6
7
8.8
14
8.1
8
8.8
15
8.1
7
9.1
15
7.6
7
Matching
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Routing
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.6
9
Not enough data
7.8
9
Platform Operations
Not enough data
8.0
9
Not enough data
7.0
9
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.0
9
Not enough data
8.3
10
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.7
66
7.2
15
8.6
69
8.3
16
8.9
69
8.3
15
8.5
63
8.0
14
8.5
66
7.1
15
8.4
58
7.4
13
8.2
58
7.3
14
CRM Data Enrichment
8.1
64
8.9
14
8.4
62
8.1
13
8.2
59
9.3
14
8.2
65
6.4
11
8.5
56
6.9
12
Account Management
8.3
63
Feature Not Available
8.1
63
Feature Not Available
8.1
60
Feature Not Available
8.2
59
8.3
14
8.7
56
8.3
13
8.4
56
Feature Not Available
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.1
22
Not enough data
8.4
23
Not enough data
8.4
21
Not enough data
8.2
21
Not enough data
8.3
23
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
8.3
54
8.5
158
9.0
60
8.1
158
8.7
60
8.1
157
8.8
58
8.8
160
8.2
48
Branding & Customizatio
8.1
152
8.4
55
8.2
156
8.3
54
8.3
155
8.2
47
Automatic Rules & Configurations
8.4
156
8.5
56
8.3
156
8.6
57
8.0
158
8.3
53
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
8.0
202
Not enough data
8.1
196
Not enough data
7.6
190
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
201
Not enough data
8.3
199
Not enough data
8.2
193
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
194
Not enough data
7.9
193
Not enough data
8.7
197
Accessibility - AI Meeting Assistants
Not enough data
7.4
186
Not enough data
8.4
196
Not enough data
8.0
184
Agentic AI - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
8.5
173
Not enough data
8.5
162
Not enough data
8.5
167
Not enough data
8.6
169
Not enough data
8.7
171
Not enough data
8.8
166
Not enough data
8.2
162
Not enough data
Territory Management - Sales Planning
8.6
164
Not enough data
8.5
170
Not enough data
Quota & Capacity Management - Sales Planning
8.4
166
Not enough data
8.4
174
Not enough data
8.4
166
Not enough data
Agentic AI - Sales Planning
8.5
56
Not enough data
8.6
55
Not enough data
Agentic AI - Lead Scoring
8.0
57
Not enough data
8.3
56
Not enough data
8.0
57
Not enough data
8.2
58
Not enough data
Attribution
8.9
455
Not enough data
8.9
461
Not enough data
8.6
436
Not enough data
Discovery
8.9
465
Not enough data
8.6
455
Not enough data
8.6
432
Not enough data
Management
8.5
420
Not enough data
8.7
441
Not enough data
Platform
8.6
431
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
69
Not enough data
8.7
69
Not enough data
8.5
70
Not enough data
Incentives
8.2
433
7.4
69
8.4
496
7.8
78
8.0
430
6.5
63
8.6
508
7.4
66
Personalization
8.6
478
7.7
77
8.8
556
7.8
73
8.9
589
8.7
90
8.6
532
8.2
77
Administrative
8.7
559
8.8
101
8.5
522
8.4
85
8.4
503
8.4
87
Agentic AI - Email Tracking
8.2
62
Not enough data
8.4
60
Not enough data
8.4
60
Not enough data
8.3
62
Not enough data
8.4
61
Not enough data
8.3
60
Not enough data
8.4
63
Not enough data
Analytics
8.3
569
Not enough data
8.4
576
Not enough data
8.3
590
Not enough data
Customizations
8.7
623
Not enough data
8.5
592
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
598
Not enough data
Generative AI
7.5
289
Not enough data
Agentic AI - Sales Analytics
8.3
78
Not enough data
8.6
79
Not enough data
8.4
78
Not enough data
8.4
77
Not enough data
8.2
78
Not enough data
Data Sourcing
8.5
966
Not enough data
8.7
997
Not enough data
8.4
899
Not enough data
8.7
1028
Not enough data
8.6
959
Not enough data
Predictive Analytics
8.4
944
Not enough data
8.6
959
Not enough data
8.1
852
Not enough data
8.3
893
Not enough data
Sales Management
8.7
983
Not enough data
8.1
854
Not enough data
8.6
977
Not enough data
8.8
1046
Not enough data
Agentic AI - Outbound Call Tracking
8.6
38
Not enough data
8.6
39
Not enough data
Calling
8.5
185
Not enough data
8.4
176
Not enough data
8.7
185
Not enough data
8.7
183
Not enough data
8.6
44
Not enough data
Contacts
8.8
176
Not enough data
8.7
179
Not enough data
8.7
181
Not enough data
Insights
9.1
189
Not enough data
8.9
182
Not enough data
8.3
178
Not enough data
8.5
188
Not enough data
8.4
182
Not enough data
8.7
38
Not enough data
Agentic AI - Sales Coaching
9.0
20
Not enough data
8.9
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
Training
8.8
255
8.3
164
8.8
247
8.5
170
8.5
207
8.3
146
8.5
242
9.3
199
Feedback
8.8
236
9.0
175
8.6
232
8.5
141
8.6
213
8.6
127
8.6
200
8.1
116
8.8
225
8.5
135
8.9
226
8.5
125
8.7
198
8.1
107
Generative AI
7.6
70
8.8
70
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.3
8
Not enough data
8.8
8
Automatic Transcription - AI Note-taking Software
Not enough data
8.1
8
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.5
8
Language & Accent Support - AI Note-taking Software
Not enough data
7.9
8
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.3
8
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.5
8
Searchable Note Archives - AI Note-taking Software
Not enough data
8.1
7
Speaker Identification - AI Note-taking Software
Not enough data
9.0
8
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
10.0
6
Not enough data
Pre-Meeting Tools
Not enough data
8.2
294
Not enough data
8.5
336
Not enough data
8.5
345
Meeting Tools
Not enough data
8.9
403
Not enough data
8.9
448
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Post-Meeting Tools
Not enough data
8.2
248
Not enough data
8.4
304
Not enough data
8.8
392
Agentic AI - Meeting Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Avoma are categorized as Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, AI Sales Assistant, Sales Coaching, and Sales Performance Management
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Sales Engagement, Location Intelligence, Field Sales, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, CRM, and Revenue AI Platforms
Avoma is categorized as Lead-to-Account Matching and Routing, AI Meeting Assistants, AI Note-Taking Software, and Meeting Management
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Avoma
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Computer Software
29.9%
Marketing and Advertising
19.6%
Information Technology and Services
13.6%
Construction
3.6%
Financial Services
3.1%
Other
30.2%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
Avoma has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
