# Agentforce Sales (formerly Salesforce Sales Cloud) vs Avoma Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in automating administrative tasks, significantly reducing the mental load for users. Features like automatic logging of call outcomes and drafting personalized emails are highlighted as game changers, making it easier for sales teams to focus on closing deals.
- **Users say** Avoma shines in its user-friendly interface and seamless integration with tools like Google Meet. Reviewers appreciate the ability to set specific prompts for capturing key points during calls, which enhances productivity and allows for more engagement during conversations.
- **According to verified reviews** , Agentforce Sales boasts a higher overall satisfaction score, reflecting its robust capabilities in revenue operations and business scheduling. Users value the real-time insights it provides, which help in making informed decisions and maintaining a clear view of the sales pipeline.
- **Reviewers mention** that while Avoma offers strong transcription and categorization features, it may not match the comprehensive functionality of Agentforce Sales in terms of revenue operations. Users find Avoma's "Ask Avoma" feature particularly useful for extracting insights from conversations, but some feel it lacks the depth of automation found in Agentforce Sales.
- **Users highlight** that Agentforce Sales provides a more extensive range of features for larger teams, including advanced analytics and pipeline management tools. This makes it a preferred choice for mid-market companies looking for scalability and detailed reporting capabilities.
- **G2 reviewers note** that Avoma's strength lies in its ease of setup and quality of support, with many users praising the responsive customer service. However, they also mention that it may not be as feature-rich as Agentforce Sales, which could be a consideration for teams needing more comprehensive sales solutions.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 25,793 | 1,362 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (53.2% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | $19.00 1 User Per Month | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Features (3167 reviews)
- Ease of Use (2065 reviews)

Cons:
- Learning Curve (1092 reviews)
- Limitations (791 reviews)

### Avoma

Pros:
- Helpful (19 reviews)
- Transcripts (18 reviews)

Cons:
- Recording Issues (11 reviews)
- AI Inaccuracy (10 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14187 reviews) | 9.1 (1087 reviews) | 
  | **Ease of Use** | 8.2 (18185 reviews) | 9.0 (1103 reviews) | 
  | **Ease of Setup** | 7.8 (9120 reviews) | 8.8 (398 reviews) | 
  | **Ease of Admin** | 7.9 (4496 reviews) | 9.0 (276 reviews) | 
  | **Quality of Support** | 8.1 (12387 reviews) | 9.3 (879 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4462 reviews) | 9.4 (283 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13808 reviews) | 9.5 (1055 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Avoma

#### Entry-Level Pricing

Plan: Startup

Price: $19.00 1 User Per Month

Description: Unlimited AI Meeting Assistant and 1:1 Scheduler for small teams

Key Features:
- Automatic Video Recording
- Unlimited Real-time Transcription
- Advanced AI-generated Notes

[Browse all 3 editions](https://www.g2.com/products/avoma/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11158 |
| **Avoma** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9630 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9353 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9560 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7628 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8142 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5430 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Reporting** | 8.5 (9049 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9210 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7486 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5632 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6112 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Customization** | 8.5 (3695 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3701 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3648 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2906 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3188 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3206 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3032 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2615 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3108 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2921 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **AI Text Generation** | 7.6 (903 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (297 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (275 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (266 reviews) | Not enough data | 
| **Decision Making** | 8.3 (263 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Avoma** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 |
| **Avoma** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Map Design** | 8.7 (36 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (36 reviews) | Not enough data | 
| **Overlaying** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | 
| **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | 
| **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | 
| **Data Stream** | 8.4 (31 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Data Transformation** | 8.7 (30 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | 
| **API Integrations** | 8.6 (23 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Avoma** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Avoma** | 8.4/10 | 193 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | 8.0 (142 reviews) | 
| **Lead Qualification** | 8.8 (298 reviews) | 7.8 (146 reviews) | 
| **Lead Follow-up** | 8.8 (321 reviews) | 8.2 (154 reviews) | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | 8.5 (149 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | 8.3 (147 reviews) | 
| **Data Entry** | 8.8 (349 reviews) | 8.5 (151 reviews) | 
| **Integrations / APIs** | 8.8 (344 reviews) | 8.7 (160 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | 8.6 (171 reviews) | 
| **Peformance Tracking** | 8.8 (311 reviews) | 8.8 (168 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | Feature Not Available | 
| **Sales Forecasting ** | 8.8 (303 reviews) | 7.8 (157 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **AI Text Generation** | 8.5 (126 reviews) | 8.7 (115 reviews) | 
| **AI Text Summarization** | 8.5 (125 reviews) | 9.1 (116 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (28 reviews) | Not enough data | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Avoma** | N/A | N/A |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | Not enough data | 
| **Calls and Voice** | 8.1 (466 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.1 (460 reviews) | Not enough data | 
| **CRM Integration** | 8.9 (525 reviews) | Not enough data | 
| **Calendar** | 8.4 (468 reviews) | Not enough data | 
| **Shared Records** | 8.6 (481 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (501 reviews) | Not enough data | 
| **Workflow Performance** | 8.7 (498 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | Not enough data | 
| **Gamification** | 7.8 (415 reviews) | Not enough data | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Lead Prioritization** | 8.5 (463 reviews) | Not enough data | 
| **Lead Scoring** | 8.4 (470 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | Not enough data | 
| **Buyer Intelligence** | 8.0 (431 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (416 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (89 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (87 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (88 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (88 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (88 reviews) | Not enough data | 
| **Decision Making** | 8.5 (88 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Avoma** | 8.5/10 | 521 |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | 9.4 (502 reviews) | 
| **Machine Learning** | 8.6 (137 reviews) | 8.3 (403 reviews) | 
| **Call Analysis** | 8.7 (133 reviews) | 8.6 (458 reviews) | 
| **Lead Qualification** | 8.9 (134 reviews) | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | 8.5 (275 reviews) | 
| **Speech-to-Text** | 8.7 (126 reviews) | 8.2 (484 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | 8.9 (161 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | 8.9 (9 reviews) | 
| **Multi-step Planning** | 9.2 (15 reviews) | 7.9 (7 reviews) | 
| **Cross-system Integration** | 9.3 (15 reviews) | 8.8 (8 reviews) | 
| **Adaptive Learning** | 9.2 (15 reviews) | 8.6 (7 reviews) | 
| **Natural Language Interaction** | 8.8 (14 reviews) | 8.1 (8 reviews) | 
| **Proactive Assistance** | 8.8 (15 reviews) | 8.1 (7 reviews) | 
| **Decision Making** | 9.1 (15 reviews) | 7.6 (7 reviews) | 

### Lead-to-Account Matching and Routing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Avoma** | 7.5/10 | 10 |

#### Matching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Priority Matching** | Not enough data | Feature Not Available | 
| **Account Tiebreakers** | Not enough data | Feature Not Available | 
| **Fuzzy Matching** | Not enough data | Feature Not Available | 

#### Routing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Match and Route** | Not enough data | 7.6 (9 reviews) | 
| **Multi-Objects** | Not enough data | 7.2 (9 reviews) | 
| **Territories** | Not enough data | 7.6 (9 reviews) | 
| **Working Hours** | Not enough data | 7.8 (9 reviews) | 

#### Platform Operations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Service level Agreements** | Not enough data | 8.0 (9 reviews) | 
| **Audit Logs** | Not enough data | 7.0 (9 reviews) | 
| **Duplicate Match** | Not enough data | 6.5 (8 reviews) | 
| **Capping** | Not enough data | 7.1 (8 reviews) | 
| **Analytics** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.3 (10 reviews) | 
| **Alerts & Notifications** | Not enough data | Not enough data | 
| **AI Lead Matching & Routing** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 83 |
| **Avoma** | 7.8/10 | 16 |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Revenue History** | 8.7 (67 reviews) | 7.2 (15 reviews) | 
| **Pipeline Management** | 8.6 (70 reviews) | 8.3 (16 reviews) | 
| **Dashboard Analytics** | 8.9 (70 reviews) | 8.3 (15 reviews) | 
| **Multi-Device Data Visualization** | 8.6 (64 reviews) | 8.0 (14 reviews) | 
| **Data Segmentation** | 8.6 (67 reviews) | 7.1 (15 reviews) | 
| **Predictive Forecasting** | 8.4 (59 reviews) | 7.4 (13 reviews) | 
| **Revenue Operations Cadence** | 8.2 (59 reviews) | 7.3 (14 reviews) | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Calendar Sync** | 8.1 (65 reviews) | 8.9 (14 reviews) | 
| **Email Activity Capture** | 8.5 (63 reviews) | 8.1 (13 reviews) | 
| **Conversation Intelligence** | 8.2 (60 reviews) | 9.3 (14 reviews) | 
| **Marketing Leads** | 8.2 (66 reviews) | 6.4 (11 reviews) | 
| **Contact Capture** | 8.5 (57 reviews) | 6.9 (12 reviews) | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (64 reviews) | Feature Not Available | 
| **Account optimization** | 8.1 (64 reviews) | Feature Not Available | 
| **Historical Patterns** | 8.1 (61 reviews) | Feature Not Available | 
| **Rep Performance** | 8.3 (60 reviews) | 8.3 (14 reviews) | 
| **Account Engagement** | 8.7 (57 reviews) | 8.3 (13 reviews) | 
| **Historical Win/Loss Patterns** | 8.4 (57 reviews) | Feature Not Available | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (22 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | 
| **Decision Making** | 8.4 (24 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 40 |
| **Avoma** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (30 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Lead Priority** | 9.0 (29 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | 
| **Map Directions** | 9.2 (32 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Gamification** | 8.3 (27 reviews) | Not enough data | 
| **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | 
| **Digital Contracts** | 8.3 (29 reviews) | Not enough data | 
| **E-signature** | 8.6 (29 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 181 |
| **Avoma** | 8.5/10 | 70 |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **MS Teams Integration** | 8.1 (158 reviews) | 8.3 (54 reviews) | 
| **Email Integration** | 8.6 (160 reviews) | 9.0 (60 reviews) | 
| **Zoom Integration** | 8.1 (159 reviews) | 8.7 (60 reviews) | 
| **Google Meet Integration** | 8.1 (158 reviews) | 8.8 (58 reviews) | 
| **Salesforce Integration** | 8.8 (161 reviews) | 8.2 (48 reviews) | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Custom Booking Page** | 8.1 (153 reviews) | 8.4 (55 reviews) | 
| **Personalized Links** | 8.2 (157 reviews) | 8.3 (54 reviews) | 
| **Personalized Web Embed** | 8.3 (156 reviews) | 8.2 (47 reviews) | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Set Working Hours** | 8.4 (157 reviews) | 8.5 (56 reviews) | 
| **Automatic Updates** | 8.3 (157 reviews) | 8.6 (57 reviews) | 
| **Buffer Times** | 8.1 (159 reviews) | 8.3 (53 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (35 reviews) | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Avoma** | 8.1/10 | 211 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Agenda Management** | Not enough data | 8.0 (202 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | 8.1 (196 reviews) | 
| **Automated Scheduling** | Not enough data | 7.6 (190 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.0 (202 reviews) | 
| **Voice Recognition** | Not enough data | 8.3 (199 reviews) | 
| **Action Item Tracking** | Not enough data | 8.2 (193 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.2 (194 reviews) | 
| **Personalization** | Not enough data | 7.9 (193 reviews) | 
| **Smart Summaries** | Not enough data | 8.7 (197 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Language Translation** | Not enough data | 7.4 (186 reviews) | 
| **Real-Time Transcription** | Not enough data | 8.4 (196 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | 8.0 (184 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 197 |
| **Avoma** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Account Scoring** | 8.5 (174 reviews) | Not enough data | 
| **Revenue Planning** | 8.6 (163 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (168 reviews) | Not enough data | 
| **Sales Performance** | 8.7 (170 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (172 reviews) | Not enough data | 
| **Integrations** | 8.9 (167 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (163 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Territory Management** | 8.6 (165 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (171 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Quota Management** | 8.4 (167 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (175 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (167 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (57 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (56 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 |
| **Avoma** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (459 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Lead Management** | 8.9 (463 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (430 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.6 (439 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Data Synchronization** | 8.6 (429 reviews) | Not enough data | 
| **Analysis** | 8.6 (430 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Avoma** | 7.9/10 | 105 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Badges** | 8.2 (433 reviews) | 7.4 (69 reviews) | 
| **Triggers** | 8.4 (496 reviews) | 7.8 (78 reviews) | 
| **Commission Calculator** | 8.0 (430 reviews) | 6.5 (63 reviews) | 
| **Leaderboards** | 8.6 (508 reviews) | 7.4 (66 reviews) | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Profiles** | 8.6 (478 reviews) | 7.7 (77 reviews) | 
| **Custom Reports** | 8.8 (556 reviews) | 7.8 (73 reviews) | 
| **Dashboards** | 8.9 (589 reviews) | 8.7 (90 reviews) | 
| **Goal Setting** | 8.6 (532 reviews) | 8.2 (77 reviews) | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Integration** | 8.7 (559 reviews) | 8.8 (101 reviews) | 
| **Employee Structure** | 8.5 (522 reviews) | 8.4 (85 reviews) | 
| **Behavior Monitoring** | 8.4 (503 reviews) | 8.4 (87 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Avoma** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (60 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (60 reviews) | Not enough data | 
| **Decision Making** | 8.4 (63 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | Not enough data | 
| **Link Activity** | 8.4 (576 reviews) | Not enough data | 
| **Attachment Activity** | 8.3 (590 reviews) | Not enough data | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | Not enough data | 
| **Email Scheduling** | 8.5 (592 reviews) | Not enough data | 
| **Notifications** | 8.6 (625 reviews) | Not enough data | 
| **Email Categorization** | 8.4 (570 reviews) | Not enough data | 
| **Templates** | 8.4 (598 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 |
| **Avoma** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (78 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (79 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (78 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.4 (77 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (78 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Data Sourcing** | 8.5 (967 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (997 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (899 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1028 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (959 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Lead Scoring** | 8.4 (945 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (959 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (852 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (893 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (854 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (977 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1046 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Avoma** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Avoma** | 8.6/10 | 215 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | 8.3 (164 reviews) | 
| **Coaching Materials** | 8.8 (247 reviews) | 8.5 (170 reviews) | 
| **Playbook Creation** | 8.5 (207 reviews) | 8.3 (146 reviews) | 
| **Video Record** | 8.5 (242 reviews) | 9.3 (199 reviews) | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | 9.0 (175 reviews) | 
| **Scorecard** | 8.6 (232 reviews) | 8.5 (141 reviews) | 
| **Coaching Card** | 8.6 (213 reviews) | 8.6 (127 reviews) | 
| **Leaderboard** | 8.6 (200 reviews) | 8.1 (116 reviews) | 
| **Real-Time Updates** | 8.8 (225 reviews) | 8.5 (135 reviews) | 
| **Notifications** | 8.9 (226 reviews) | 8.5 (125 reviews) | 
| **Competition** | 8.7 (198 reviews) | 8.1 (107 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | 8.8 (70 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Avoma** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Avoma** | 8.4/10 | 8 |

#### Action Item Detection - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Action Item extraction** | Not enough data | 8.3 (8 reviews) | 
| **Summary Generation** | Not enough data | 8.8 (8 reviews) | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 8.1 (8 reviews) | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Team-based Access** | Not enough data | 8.5 (8 reviews) | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 7.9 (8 reviews) | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Integrations** | Not enough data | 8.3 (8 reviews) | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Access Control** | Not enough data | 8.5 (8 reviews) | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Semantic Search** | Not enough data | 8.1 (7 reviews) | 

#### Speaker Identification - AI Note-taking Software

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Speaker Recognition** | Not enough data | 9.0 (8 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Avoma** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

### Meeting Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Avoma** | 8.6/10 | 497 |

#### Pre-Meeting Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Templates** | Not enough data | 8.2 (294 reviews) | 
| **Scheduling** | Not enough data | 8.5 (336 reviews) | 
| **Agenda** | Not enough data | 8.5 (345 reviews) | 

#### Meeting Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Minutes** | Not enough data | 8.9 (403 reviews) | 
| **Notes** | Not enough data | 8.9 (449 reviews) | 
| **Digital Workspace** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Feature Not Available | 

#### Post-Meeting Tools

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Task Delegation** | Not enough data | 8.2 (248 reviews) | 
| **Participant Email** | Not enough data | 8.4 (304 reviews) | 
| **Meeting Analytics** | Not enough data | 8.8 (392 reviews) | 

#### Agentic AI - Meeting Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (11):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Avoma (4):** [Lead-to-Account Matching and Routing Software](https://www.g2.com/categories/lead-to-account-matching-and-routing), [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [Meeting Management Software](https://www.g2.com/categories/meeting-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Avoma | 
|---|---|---|
| **Small-Business** | 20.6% | 53.2% | 
| **Mid-Market** | 46.0% | 46.0% | 
| **Enterprise** | 33.4% | 0.8% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Avoma

- **Computer Software:** 29.9%
- **Marketing and Advertising:** 19.6%
- **Information Technology and Services:** 13.6%
- **Construction:** 3.6%
- **Financial Services:** 3.1%
- **Consulting:** 2.5%
- **Management Consulting:** 2.2%
- **Accounting:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.5%
- **Other:** 20.5%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2039 reviews)

### Alternatives to Avoma

- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6828 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews)
- [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) — 4.7/5 stars (747 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews)
- [Fellow](https://www.g2.com/products/fellow/reviews) — 4.7/5 stars (2412 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (491 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [tl;dv](https://www.g2.com/products/tl-dv/reviews) — 4.7/5 stars (511 reviews)
- [MeetGeek](https://www.g2.com/products/meetgeek/reviews) — 4.6/5 stars (485 reviews)
- [Grain](https://www.g2.com/products/grain/reviews) — 4.6/5 stars (307 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Avoma

- Title: [How do I learn to better navigate the website?](https://www.g2.com/discussions/42928-how-do-i-learn-to-better-navigate-the-website) — 1 comment, 1 upvote
  > **Top comment:** "Good experience"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-avoma)