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Compare Atera and Gladly 
Featured Products
At a Glance
Market Segments
Small-Business (61.2% of reviews)
Mid-Market (61.2% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,038)4.6 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansGladly
Star Rating
(1,092)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in providing a centralized platform for managing alerts and remote sessions, which significantly reduces the need to switch between multiple tools. Users appreciate how alerts can preemptively notify them of issues before they escalate, enhancing their ability to stay ahead of potential problems.
- Users say that Gladly stands out for its visually appealing design and intuitive navigation, which helps minimize eye fatigue during long customer interactions. This user-friendly interface is particularly beneficial for teams that spend extended periods managing customer contacts.
- Reviewers mention that Atera's automation features make monitoring numerous endpoints manageable, with users highlighting the effectiveness of centralized alerts and daily health checks. This capability is especially valuable for small businesses looking to streamline their IT management.
- According to verified reviews, Gladly's AI features are a significant advantage, as they assist users in crafting high-quality replies to customer inquiries. This functionality, combined with the platform's ease of collaboration, makes it a strong choice for mid-market companies focused on enhancing customer engagement.
- G2 reviewers report that while Atera has a solid overall satisfaction score, it faces challenges in specific areas like ticket collaboration and response automation, where Gladly outperforms it. Users of Gladly appreciate the seamless collaboration tools that facilitate teamwork on customer tickets.
- Users say that Atera's implementation process is generally quick and straightforward, but some find it less intuitive compared to Gladly's setup, which many users describe as very easy. This difference can impact the initial user experience, especially for teams looking to get up and running quickly.
Pricing
Entry-Level Pricing
Gladly
No pricing availableFree Trial
Atera
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
8.8
865
9.3
782
Ease of Use
9.2
931
9.5
788
Ease of Setup
9.1
783
9.3
298
Ease of Admin
9.0
587
9.2
176
Quality of Support
9.0
822
9.4
746
Has the product been a good partner in doing business?
9.2
580
9.6
176
Product Direction (% positive)
9.4
852
9.4
751
Features by Category
Ticket and Case Management
8.6
303
9.3
194
|
Verified
8.6
302
9.2
194
|
Verified
8.5
301
9.3
205
|
Verified
8.3
292
9.2
201
|
Verified
8.2
285
9.1
173
|
Verified
8.3
291
9.2
196
|
Verified
8.2
292
9.3
192
|
Verified
8.1
286
9.3
201
|
Verified
Generative AI
7.2
235
8.3
62
7.3
236
8.5
64
Agentic AI - Help Desk
8.3
31
8.3
26
8.4
31
8.2
26
8.5
31
8.4
26
Communication Channels
8.2
288
9.4
207
|
Verified
8.7
287
9.5
213
|
Verified
8.1
282
9.5
204
|
Verified
6.4
268
8.9
171
|
Verified
6.2
265
9.1
198
|
Verified
Platform
7.2
294
8.2
140
|
Verified
7.8
304
8.6
251
|
Verified
8.4
302
9.2
154
|
Verified
8.0
306
9.1
153
|
Verified
8.2
309
8.8
152
|
Verified
8.5
305
9.3
154
|
Verified
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.9
152
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
145
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
597
|
Verified
Not enough data
8.3
80
Not enough data
8.0
73
Not enough data
Monitoring and Management
9.1
608
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
591
|
Verified
Not enough data
8.3
78
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.8
96
Not enough data
Service Management
9.1
595
|
Verified
Not enough data
8.7
85
Not enough data
8.7
104
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
87
Not enough data
7.5
79
Not enough data
7.8
79
Not enough data
7.6
79
Not enough data
7.8
79
Not enough data
7.5
81
Not enough data
7.4
79
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.9
36
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Channels
Not enough data
9.4
422
Not enough data
9.2
354
Not enough data
9.4
390
Not enough data
9.2
384
Not enough data
9.5
426
Generative AI
Not enough data
8.6
144
Functions
Not enough data
9.0
382
Not enough data
9.1
388
Not enough data
9.1
366
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
342
Not enough data
9.0
374
Not enough data
9.1
366
Agentic AI - Contact Center
Not enough data
7.8
24
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.3
24
Administrative
Not enough data
9.4
393
Not enough data
9.2
344
Not enough data
9.2
379
Not enough data
9.4
381
Not enough data
9.1
345
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
382
Not enough data
9.0
440
Not enough data
8.2
421
Not enough data
8.2
440
Not enough data
Maintenance
8.9
440
Not enough data
7.8
390
Not enough data
Communication
Feature Not Available
Not enough data
6.1
363
Not enough data
6.1
356
Not enough data
6.9
367
Not enough data
Security
7.8
379
Not enough data
8.0
387
Not enough data
Device Support
7.4
390
Not enough data
8.2
394
Not enough data
8.2
392
Not enough data
Performance
8.2
425
Not enough data
Conversational Platform
Not enough data
9.0
300
Not enough data
9.3
276
Not enough data
9.1
275
Not enough data
9.3
247
Support Automation
Not enough data
9.0
290
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
Generative AI
Not enough data
8.6
106
Not enough data
8.8
106
Customer Support
Not enough data
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Automation
Not enough data
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Artificial Intelligence
Not enough data
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Generative AI
Not enough data
8.6
109
Not enough data
8.8
111
Not enough data
7.7
75
Communication
Not enough data
9.4
326
|
Verified
Not enough data
9.2
353
|
Verified
Not enough data
9.2
296
|
Verified
Not enough data
9.3
304
|
Verified
Not enough data
8.7
253
Internal Use
7.8
304
8.6
251
|
Verified
Not enough data
9.2
317
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
9.4
333
|
Verified
Not enough data
9.3
323
|
Verified
Not enough data
9.3
356
|
Verified
Generative AI
Not enough data
8.9
80
Self-Service Experience
Not enough data
9.4
239
Not enough data
9.2
224
Not enough data
8.8
189
Not enough data
8.9
195
Not enough data
9.0
216
Self-Service Platform
Not enough data
9.3
209
Not enough data
9.2
221
Not enough data
8.9
211
Not enough data
9.2
207
Agentic AI - Customer Self-Service
Not enough data
7.4
16
Not enough data
7.8
16
Not enough data
7.8
16
Not enough data
8.0
16
Not enough data
7.3
16
Not enough data
7.9
16
Not enough data
8.3
16
Generative AI
Not enough data
9.0(won by default)
59
Not enough data
9.1(won by default)
59
Process
Not enough data
9.1(won by default)
177
Not enough data
9.4(won by default)
193
Not enough data
9.4(won by default)
179
Channels
Not enough data
9.7(won by default)
235
Not enough data
9.4(won by default)
187
Not enough data
9.5(won by default)
224
Not enough data
9.3(won by default)
223
Not enough data
9.5(won by default)
225
Insight
Not enough data
9.0(won by default)
195
Not enough data
9.3(won by default)
196
Not enough data
9.3(won by default)
179
Not enough data
9.5(won by default)
180
Generative AI
Not enough data
8.3
43
Not enough data
8.5
44
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.1
13
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
211
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Automation
Not enough data
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Autonomy
Not enough data
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Gladly are categorized as Help Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, and Autonomous Endpoint Management (AEM)
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.4%
Computer & Network Security
12.8%
Manufacturing
3.1%
Telecommunications
3.1%
Hospital & Health Care
3.1%
Other
47.5%
Retail
24.0%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.5%
Other
36.8%
Alternatives
Discussions
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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