Compare Atera and Gladly 
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (60.8% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(1,091)4.6 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansGladly
Star Rating
(1,109)4.7 out of 5
Market Segments
Mid-Market (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in its user-friendly interface, making it easy for teams to manage patching and tickets without a large workforce. Users appreciate the intuitive layout, which helps them navigate the system with minimal confusion.
- Users say that Gladly stands out for its "people-centered" approach, allowing for continuous conversations without the hassle of ticket numbers. This feature is particularly praised for enhancing customer interactions and improving agent productivity.
- Reviewers mention that Atera's licensing structure is beneficial for Managed Service Providers (MSPs), as it counts by technician rather than by endpoint. This flexibility allows businesses to grow affordably, which is a significant advantage for small businesses.
- According to verified reviews, Gladly's ease of use is frequently highlighted, with users noting that the system's intuitive design reduces friction and allows agents to handle customer interactions more efficiently. This is a key factor for teams looking to streamline their support processes.
- G2 reviewers indicate that while Atera has a strong overall satisfaction score, it faces challenges in specific areas like ticket collaboration and response automation, where Gladly tends to perform better. Users have noted that Gladly's features in these areas enhance their ability to manage customer inquiries effectively.
- Users report that both platforms have easy setup processes, but Gladly's implementation is often described as exceptionally smooth, allowing teams to get up and running quickly. This is a crucial factor for businesses that need to minimize downtime during transitions.
Pricing
Entry-Level Pricing
Gladly
No pricing availableFree Trial
Atera
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
8.8
880
9.3
798
Ease of Use
9.2
969
9.5
804
Ease of Setup
9.2
821
9.2
314
Ease of Admin
9.0
595
9.2
177
Quality of Support
9.0
836
9.4
761
Has the product been a good partner in doing business?
9.2
587
9.5
177
Product Direction (% positive)
9.4
865
9.4
766
Features by Category
Ticket and Case Management
8.6
302
9.2
199
|
Verified
8.6
301
9.2
202
|
Verified
8.5
300
9.2
211
|
Verified
8.3
291
9.1
206
|
Verified
8.2
284
9.1
177
|
Verified
8.3
290
9.2
199
|
Verified
8.2
291
9.3
198
|
Verified
8.1
285
9.3
208
|
Verified
Generative AI
7.2
235
8.3
65
7.3
236
8.5
66
Agentic AI - Help Desk
8.2
30
8.4
29
8.4
30
8.3
29
8.5
30
8.3
28
Communication Channels
8.2
287
9.4
210
|
Verified
8.7
286
9.5
223
|
Verified
8.1
281
9.5
215
|
Verified
6.4
268
9.0
175
|
Verified
6.2
265
9.1
206
|
Verified
Platform
7.2
295
8.2
142
|
Verified
7.8
305
8.6
253
|
Verified
8.4
303
9.2
156
|
Verified
8.0
306
9.1
160
|
Verified
8.2
310
8.7
161
|
Verified
8.5
305
9.2
159
|
Verified
Administration
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Not enough data
Service Desk
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Not enough data
Management
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Not enough data
Functionality
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
610
|
Verified
Not enough data
8.1
84
Not enough data
7.9
70
Not enough data
Monitoring and Management
9.1
624
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.7
605
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
95
Not enough data
Service Management
9.1
606
|
Verified
Not enough data
8.7
85
Not enough data
8.7
112
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.9
89
Not enough data
7.5
76
Not enough data
7.8
79
Not enough data
7.6
76
Not enough data
7.7
76
Not enough data
7.6
80
Not enough data
7.4
76
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
283
Not enough data
8.9
289
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.2
35
Not enough data
8.6
37
Not enough data
8.8
34
Not enough data
Management
8.4
260
Not enough data
8.4
261
Not enough data
7.9
249
Not enough data
Analytics - Network Monitoring
8.1
34
Not enough data
7.9
34
Not enough data
Security - Network Monitoring
8.5
35
Not enough data
7.8
36
Not enough data
8.2
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.5
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.5
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.3
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Channels
Not enough data
9.4
424
Not enough data
9.2
356
Not enough data
9.4
392
Not enough data
9.2
386
Not enough data
9.5
428
Generative AI
Not enough data
8.6
146
Functions
Not enough data
9.0
384
Not enough data
9.1
390
Not enough data
9.1
368
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
344
Not enough data
9.0
376
Not enough data
9.1
368
Agentic AI - Contact Center
Not enough data
7.9
26
Not enough data
8.8
26
Not enough data
8.3
26
Not enough data
8.3
26
Administrative
Not enough data
9.4
395
Not enough data
9.2
346
Not enough data
9.2
381
Not enough data
9.4
383
Not enough data
9.1
347
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Conversational Platform
Not enough data
9.0
302
Not enough data
9.3
278
Not enough data
9.1
277
Not enough data
9.3
249
Support Automation
Not enough data
9.0
292
Not enough data
9.1
284
Not enough data
9.0
271
Not enough data
9.0
255
Generative AI
Not enough data
8.6
108
Not enough data
8.8
108
Customer Support
Not enough data
8.7
57
Not enough data
8.4
53
Not enough data
8.8
55
Automation
Not enough data
8.6
53
Not enough data
8.8
56
Not enough data
8.8
55
Artificial Intelligence
Not enough data
8.5
56
Not enough data
Feature Not Available
Not enough data
8.5
58
Generative AI
Not enough data
8.6
111
Not enough data
8.8
113
Not enough data
7.8
77
Communication
Not enough data
9.4
328
|
Verified
Not enough data
9.2
355
|
Verified
Not enough data
9.2
298
|
Verified
Not enough data
9.3
306
|
Verified
Not enough data
8.7
255
Internal Use
7.8
305
8.6
253
|
Verified
Not enough data
9.2
319
|
Verified
Not enough data
8.8
278
|
Verified
Not enough data
9.4
335
|
Verified
Not enough data
9.3
325
|
Verified
Not enough data
9.3
358
|
Verified
Generative AI
Not enough data
8.9
83
Self-Service Experience
Not enough data
9.4
242
Not enough data
9.2
227
Not enough data
8.8
192
Not enough data
8.9
198
Not enough data
9.0
219
Self-Service Platform
Not enough data
9.3
213
Not enough data
9.2
224
Not enough data
8.9
214
Not enough data
9.2
211
Agentic AI - Customer Self-Service
Not enough data
7.5
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.0
19
Not enough data
7.6
19
Not enough data
8.2
19
Not enough data
8.5
19
Generative AI
Not enough data
9.0(won by default)
61
Not enough data
9.0(won by default)
61
Process
Not enough data
9.1(won by default)
179
Not enough data
9.4(won by default)
195
Not enough data
9.4(won by default)
181
Channels
Not enough data
9.7(won by default)
237
Not enough data
9.3(won by default)
189
Not enough data
9.5(won by default)
226
Not enough data
9.3(won by default)
225
Not enough data
9.5(won by default)
227
Insight
Not enough data
9.0(won by default)
197
Not enough data
9.3(won by default)
198
Not enough data
9.3(won by default)
181
Not enough data
9.5(won by default)
182
Generative AI
Not enough data
8.4
45
Not enough data
8.5
46
Generative AI
7.2
280
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
Not enough data
8.5
213
Not enough data
8.8
206
Not enough data
8.2
211
Not enough data
8.1
203
Not enough data
Reporting
8.6
212
Not enough data
8.4
208
Not enough data
7.8
201
Not enough data
Access & Usability
7.4
208
Not enough data
8.5
204
Not enough data
8.0
201
Not enough data
8.3
197
Not enough data
Agentic AI - Service Desk
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
15
Not enough data
8.5
14
Not enough data
8.6
14
Not enough data
8.5
16
Not enough data
8.3
14
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
14
Not enough data
7.7
13
Not enough data
8.6
13
Not enough data
8.9
15
Automation
Not enough data
8.9
15
Not enough data
8.0
14
Not enough data
7.3
14
Autonomy
Not enough data
8.4
15
Not enough data
8.8
14
Not enough data
8.3
15
Not enough data
8.6
15
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Gladly are categorized as Help Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, and Autonomous Endpoint Management (AEM)
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.1%
Computer & Network Security
12.3%
Manufacturing
3.4%
Consumer Services
3.3%
Telecommunications
3.1%
Other
47.8%
Retail
23.7%
Consumer Services
15.5%
Furniture
8.9%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
37.6%
Alternatives
Discussions
What is Atera used for?
1 Comment
MC
Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your...Read more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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