Top 10 Gladly Alternatives & Competitors

Top 10 Alternatives to Gladly Recently Reviewed By G2 Community

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Salesforce Service Cloud
By Salesforce
4.4/5
(7,203)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Gladly, Salesforce Service Cloud is:
Slower to reach roi
More expensive
Categories in common with Gladly:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

Zendesk for Customer Service
By Zendesk
4.3/5
(6,709)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Gladly, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Gladly:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,803)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Gladly, Fin by Intercom is:
More expensive
Categories in common with Gladly:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
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Freshdesk
By Freshworks
4.4/5
(3,719)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Categories in common with Gladly:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

Kustomer
By Kustomer
4.5/5
(512)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Gladly, Kustomer is:
Slower to reach roi
Categories in common with Gladly:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

Dixa
By Dixa
4.2/5
(391)
Product Description
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
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Reviewers say compared to Gladly, Dixa is:
Slower to reach roi
Categories in common with Gladly:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Contact Center

Front
By Front App
4.6/5
(2,426)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Gladly, Front is:
Slower to reach roi
Categories in common with Gladly:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

Genesys Cloud CX
By Genesys
4.4/5
(1,526)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Gladly, Genesys Cloud CX is:
Slower to reach roi
More expensive
Categories in common with Gladly:
Customer Service Automation
Social Customer Service
Live Chat
Contact Center
AI Customer Support Agents

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(598)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Gladly, Five9 Intelligent Cloud Contact Center Platform is:
More expensive
Categories in common with Gladly:
Customer Service Automation
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat

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