1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Gladly Discussions](https://www.g2.com/products/gladly/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dcff9843c01cc56ba08d3a75c73a77ea/gladly.png "Product Avatar Image") ![Reward for good Gladly reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/27082/medal.svg "Reward for good Gladly reviews") ](/products/gladly/reviews) [ Gladly ](/products/gladly/reviews) (1,114)4.7/5 The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences. Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right. Explore how it works at www.gladly.ai/get-started/. Show More * * * ### 39 Discussions ### 56 Participants ### 80.0 Nps Score Already have Gladly? ### All Gladly Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Gladly used for? ](/discussions/gladly-what-is-gladly-used-for) What is Gladly used for? [ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Gladly used for? ](/discussions/what-is-gladly-used-for) What is Gladly used for? * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Ashley Mavi L. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley Mavi L. M.") AM Loading... [Ashley Mavi L. M.](https://www.g2.com/users/7ff7106a-abf8-4a29-86b9-4fc5815c34b0 "Ashley Mavi L. M.") • over 4 years ago Customer Service Representative Customer Service Representative More Options - [ # What is the best function of Gladly? ](/discussions/what-is-the-best-function-of-gladly) This question can help users to understand more about gladly [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") JA Loading... [Jerick kurt A.](https://www.g2.com/users/29cbef87-3f21-41c3-a424-1a7a184ec26d "Jerick kurt A.") • over 4 years ago Customer Service Representative Customer Service Representative More Options - [ # Is there any training environment for gladly ](/discussions/is-there-any-training-environment-for-gladly) Is there any training environment for the gladly [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Dominique P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominique P.") DP Loading... [Dominique P.](https://www.g2.com/users/23438a1b-5719-473d-ae2a-73986713f481 "Dominique P.") • almost 5 years ago Customer service Represenative Customer service Represenative More Options - [ # Are you guys going to make this compatible with chromebook? Will this program be available on phones soons android or apple? ](/discussions/are-you-guys-going-to-make-this-compatible-with-chromebook-will-this-program-be-available-on-phones-soons-android-or-apple) I wanted to use my chromebook from a work from home job but they stated that this device was not compatible with chromebook. This was the onlu computer that I had at that time and I wa not pleased that I had to purchase a whole other computer because the job that i applied for was not accepting... [Read more](/discussions/are-you-guys-going-to-make-this-compatible-with-chromebook-will-this-program-be-available-on-phones-soons-android-or-apple) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Glenna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenna R.") GR Loading... [Glenna R.](https://www.g2.com/users/befba4e7-5d23-4b31-9541-c255d63cc9cf "Glenna R.") • about 5 years ago Billing Specialist at Real Clique Credit Repair Billing Specialist at Real Clique Credit Repair More Options - [ # How do I use gladly as a form of communication? ](/discussions/how-do-i-use-gladly-as-a-form-of-communication) You can use Gladly by sending email, calls, and live chat to respond back to all questions and to reach someone. Glady offers easy access to resolve the concern. The business will be able to keep its integrity and was able to continue on the field. At the same time, the customer will felt the... [Read more](/discussions/how-do-i-use-gladly-as-a-form-of-communication) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # Does Thankful integrate with my company’s technologies? ](/discussions/does-thankful-integrate-with-my-company-s-technologies) Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... [Read more](/discussions/does-thankful-integrate-with-my-company-s-technologies) [ Integrations ](https://www.g2.com/tags/integrations)[ helpdesk ](https://www.g2.com/tags/helpdesk)[ Helpdesk Tool ](https://www.g2.com/tags/helpdesk-tool)[ eCommerce ](https://www.g2.com/tags/ecommerce) [ e-commerce platform ](https://www.g2.com/tags/e-commerce-platform)[ E-Commerce Platforms ](https://www.g2.com/tags/e-commerce-platforms)[ customer support ](https://www.g2.com/tags/customer-support)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # What channels does Thankful work with? ](/discussions/what-channels-does-thankful-work-with) Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media. [ omni-channel ](https://www.g2.com/tags/omni-channel)[ Email Support Services​​ ](https://www.g2.com/tags/email-support-services)[ Email Customer Support ](https://www.g2.com/tags/email-customer-support)[ Chatbots ](https://www.g2.com/tags/chatbots) [ sms ](https://www.g2.com/tags/sms)[ customer support ](https://www.g2.com/tags/customer-support)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How is Thankful different from a chatbot? ](/discussions/how-is-thankful-different-from-a-chatbot) Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... [Read more](/discussions/how-is-thankful-different-from-a-chatbot) [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Chatbots ](https://www.g2.com/tags/chatbots)[ chatbot ](https://www.g2.com/tags/chatbot)[ artificial intelligence ](https://www.g2.com/tags/artificial-intelligence) [ NLP ](https://www.g2.com/tags/nlp)[ Natural Language Processing (NLP) Software ](https://www.g2.com/tags/natural-language-processing-nlp-software)[ customer support ](https://www.g2.com/tags/customer-support)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How does Thankful work with my Helpdesk/Ticketing System? ](/discussions/how-does-thankful-work-with-my-helpdesk-ticketing-system) Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets. [ eCommerce ](https://www.g2.com/tags/ecommerce)[ customer support ](https://www.g2.com/tags/customer-support)[ helpdesk ](https://www.g2.com/tags/helpdesk)[ helpdesk software ](https://www.g2.com/tags/helpdesk-software) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.&title=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Gladly+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Gladly+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%0aAsk+Gladly+questions+and+get+answers+from+expert+users+in+our+Gladly+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - ‹ Prev ‹ Prev - 1 - [2](/products/gladly/discuss?page=2) - [Next › Next ›](/products/gladly/discuss?page=2) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/gladly/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/8aaa2b1ae4369fe350abc7ddca7d7028/gladly.svg "Product Avatar Image") ### Have you used Gladly before? Answer a few questions to help the Gladly community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fgladly%2Fdiscuss%3Fsmall_ask%3Dgladly) No ## Top Contributors in Gladly 1 ![Tim H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim H.") TH Loading... ### [Tim H.](https://www.g2.com/users/8f4366f4-0cf6-4470-ae76-3c495ef9ba8f "Tim H.") Head of Marketing 5 pts 2 ![Ivette B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivette B.") IB Loading... ### [Ivette B.](https://www.g2.com/users/e69b5a67-d6e0-434f-950d-16b904abfe0c "Ivette B.") 2 pts 3 ![Preston M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Preston M.") PM Loading... ### [Preston M.](https://www.g2.com/users/548b1ae1-1957-4806-bc3e-d94b5ccbd4b2 "Preston M.") Customer Service Associate 1 pt 4 ![Claire J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claire J.") CJ Loading... ### [Claire J.](https://www.g2.com/users/19f64912-13cd-4b00-8e38-c7cbb7fdc527 "Claire J.") Customer Service Agent 1 pt 5 ![Glenna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenna R.") GR Loading... ### [Glenna R.](https://www.g2.com/users/befba4e7-5d23-4b31-9541-c255d63cc9cf "Glenna R.") Billing Specialist 1 pt