Compare Atera and Freshservice 
Featured Products
At a Glance
Market Segments
Small-Business (60.4% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
Free Trial
$19.00
Atera
Star Rating
(1,073)4.6 out of 5
Market Segments
Small-Business (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansFreshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in providing a user-friendly service portal, which has significantly improved internal processes for many organizations. Users appreciate the ability to submit tickets easily for various inquiries, enhancing overall visibility into IT operations.
- Users say Atera stands out for its flexible licensing structure, which counts by technician rather than by endpoint. This approach is particularly beneficial for managed service providers (MSPs), allowing them to scale their operations affordably without incurring additional costs for each node.
- Reviewers mention that both Freshservice and Atera offer a similar ease of use, with scores reflecting their intuitive interfaces. However, Atera's setup process is noted to be slightly easier, making it a favorable choice for those looking for a quick implementation.
- According to verified reviews, Freshservice shines in its ticketing system, receiving high praise for its effective ticket prioritization and notification features. Users find it helpful to receive updates on their service tickets via mobile devices, which enhances their overall experience.
- G2 reviewers highlight that Atera provides robust remote access capabilities, which are crucial for MSPs. Users appreciate the platform's proactive problem-solving features, allowing them to address issues before they escalate, thus improving operational efficiency.
- Users report that while Freshservice has a strong focus on IT service management, Atera's reporting and analytics features are particularly well-received, helping users gain insights into their operations and make informed decisions based on data.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Atera
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
8.8
873
8.9
1,173
Ease of Use
9.2
955
9.2
1,176
Ease of Setup
9.1
807
8.8
960
Ease of Admin
9.0
595
9.0
959
Quality of Support
9.0
829
9.0
1,133
Has the product been a good partner in doing business?
9.2
587
9.1
934
Product Direction (% positive)
9.4
860
9.5
1,160
Features by Category
Ticket and Case Management
8.6
301
Not enough data
8.6
300
Not enough data
8.5
299
Not enough data
8.3
290
Not enough data
8.2
283
Not enough data
8.3
289
Not enough data
8.2
290
Not enough data
8.1
284
Not enough data
Generative AI
7.2
234
Not enough data
7.3
235
Not enough data
Agentic AI - Help Desk
8.2
30
Not enough data
8.4
30
Not enough data
8.5
30
Not enough data
Communication Channels
8.2
286
Not enough data
8.7
285
Not enough data
8.1
280
Not enough data
6.4
267
Not enough data
6.2
264
Not enough data
Platform
7.2
294
Not enough data
7.8
304
Not enough data
8.4
302
Not enough data
8.0
305
Not enough data
8.2
309
Not enough data
8.5
304
Not enough data
Administration
8.0
155
8.6
321
|
Verified
8.3
158
8.4
345
|
Verified
8.7
161
8.4
374
|
Verified
Service Desk
8.6
157
9.4
403
|
Verified
8.3
155
9.1
376
|
Verified
8.4
154
8.8
369
|
Verified
Management
8.6
153
8.5
313
|
Verified
8.8
152
8.9
318
|
Verified
8.7
150
8.8
282
|
Verified
8.4
150
8.5
286
|
Verified
8.1
145
8.1
229
|
Verified
Functionality
8.4
155
9.4
334
|
Verified
8.5
150
8.7
270
|
Verified
8.9
154
8.7
267
|
Verified
8.7
152
8.8
304
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
7.9
8
6.7
21
6.9
8
7.0
21
7.9
7
6.8
21
7.4
7
7.2
21
7.1
7
7.0
21
8.1
9
7.3
20
8.0
9
Inventory Management - Remote Monitoring & Management (RMM)
8.9
603
|
Verified
Not enough data
8.2
80
Not enough data
7.9
70
Not enough data
Monitoring and Management
9.1
617
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.6
598
|
Verified
Not enough data
8.2
76
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.7
92
Not enough data
Service Management
9.1
601
|
Verified
Not enough data
8.7
85
Not enough data
8.7
110
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
7.9
33
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Not enough data
Monitoring - Network Monitoring
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.1
33
Not enough data
7.9
33
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Not enough data
Network Performance - Network Monitoring
8.1
33
Not enough data
8.1
33
Not enough data
AI Automation - Network Monitoring
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Not enough data
Agentic AI - Network Monitoring
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Issue Resolution
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Not enough data
Generative AI
7.2
194
Not enough data
7.1
191
Not enough data
Agentic AI - IT Asset Management
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Not enough data
Management
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Not enough data
Responses
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
Autonomy - AI Agents
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Not enough data
Generative AI
9.6
9
Not enough data
9.6
8
Not enough data
Administration
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Not enough data
Maintenance
8.9
439
Not enough data
7.8
389
Not enough data
Communication
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Not enough data
Security
7.8
378
Not enough data
8.0
386
Not enough data
Device Support
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Not enough data
Performance
8.2
424
Not enough data
Generative AI
Not enough data
7.2
76
Self-Service Experience
Not enough data
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Self-Service Platform
Not enough data
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
7.2
280
Not enough data
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
209
9.1
737
8.5
212
8.9
740
8.8
205
9.0
794
8.2
210
8.6
730
8.1
202
8.6
694
Reporting
8.6
211
8.6
775
8.4
207
8.2
638
7.8
200
8.2
617
Access & Usability
7.4
207
8.4
703
8.5
203
8.9
726
8.0
200
8.5
551
8.3
196
8.7
563
Agentic AI - Service Desk
8.4
25
7.1
8
8.0
25
6.7
8
8.0
24
7.1
8
8.1
24
6.7
8
8.1
25
7.1
8
7.6
25
6.7
8
8.0
25
6.7
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
7.6
175
Platform
7.9
77
8.3
231
8.8
80
8.2
214
8.1
76
8.7
257
8.3
81
8.4
285
8.5
80
8.7
317
Security
8.3
80
7.8
180
9.0
82
7.0
109
7.4
78
7.5
168
8.2
79
8.9
285
8.1
76
8.8
288
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Freshservice are categorized as IT Service Management (ITSM) Tools, IT Asset Management, Enterprise IT Management, and Service Desk
Unique Categories
Freshservice is categorized as IT Alerting, Incident Management, Customer Self-Service, and Configuration Management
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.3%
Computer & Network Security
12.5%
Manufacturing
3.2%
Telecommunications
3.1%
Hospital & Health Care
3.0%
Other
47.8%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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