# Atera, Freshservice vs ManageEngine ServiceDesk Plus Comparison

| | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,145 | 1,335 | 249 | 
| **Largest Market Segment** | Small-Business (58.0% of reviews) | Mid-Market (61.9% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | Free Trial | $19.00 | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### Atera

Pros:
- Ease of Use (386 reviews)
- Automation (273 reviews)

Cons:
- Missing Features (161 reviews)
- Limited Features (135 reviews)

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (911 reviews) | 8.9 (1184 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 9.2 (1019 reviews) | 9.2 (1189 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 9.2 (870 reviews) | 8.8 (974 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 9.0 (592 reviews) | 9.0 (958 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 9.0 (865 reviews) | 9.0 (1144 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (584 reviews) | 9.1 (933 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 9.4 (893 reviews) | 9.5 (1167 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### Atera

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Key Features:
- 30-DAY FREE TRIAL. NO CREDIT CARD REQUIRED.

[Browse all 8 editions](https://www.g2.com/products/atera/pricing)

#### Free Trial

Yes

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.0/10 | 344 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | 8.6 (305 reviews) | Not enough data | 8.5 (32 reviews) | 
| **Ticket response user experience** | 8.6 (304 reviews) | Not enough data | 8.7 (33 reviews) | 
| **Workflow** | 8.5 (302 reviews) | Not enough data | 8.7 (33 reviews) | 
| **Response Automation** | 8.3 (295 reviews) | Not enough data | 8.9 (32 reviews) | 
| **SLA Management** | 8.2 (287 reviews) | Not enough data | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | 8.3 (292 reviews) | Not enough data | 8.5 (33 reviews) | 
| **Ticket Collaboration** | 8.3 (292 reviews) | Not enough data | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | 8.2 (286 reviews) | Not enough data | 8.1 (31 reviews) | 

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (236 reviews) | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | 7.3 (237 reviews) | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.2 (31 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.4 (31 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.4 (31 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | 8.2 (289 reviews) | Not enough data | 8.4 (32 reviews) | 
| **Email to Case** | 8.7 (287 reviews) | Not enough data | 9.1 (33 reviews) | 
| **Chat/Live Support** | 8.1 (283 reviews) | Not enough data | 7.9 (27 reviews) | 
| **Social Integration** | 6.4 (269 reviews) | Not enough data | 7.1 (24 reviews) | 
| **Voice** | 6.2 (266 reviews) | Not enough data | 6.5 (24 reviews) | 

#### Platform

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | 7.2 (296 reviews) | Not enough data | 7.5 (28 reviews) | 
| **Customization ** | 7.8 (306 reviews) | Not enough data | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | 8.4 (304 reviews) | Not enough data | 8.5 (34 reviews) | 
| **Integration** | 8.1 (307 reviews) | Not enough data | 7.8 (31 reviews) | 
| **Reporting** | 8.2 (312 reviews) | Not enough data | 8.2 (34 reviews) | 
| **Dashboards** | 8.5 (307 reviews) | Not enough data | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 180 |
| **Freshservice** | 8.4/10 | 447 |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | 8.1 (155 reviews) | 8.6 (324 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | 8.3 (159 reviews) | 8.4 (351 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.7 (162 reviews) | 8.3 (375 reviews) ✓ Verified | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | 8.6 (159 reviews) | 9.5 (410 reviews) ✓ Verified | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | 8.3 (155 reviews) | 9.1 (377 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | 8.4 (154 reviews) | 8.8 (373 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 8.6 (153 reviews) | 8.5 (313 reviews) ✓ Verified | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | 8.9 (154 reviews) | 8.9 (320 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | 8.7 (150 reviews) | 8.8 (283 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | 8.4 (150 reviews) | 8.5 (290 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | 8.1 (145 reviews) | 8.1 (228 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | 8.5 (157 reviews) | 9.5 (343 reviews) ✓ Verified | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | 8.5 (150 reviews) | 8.7 (269 reviews) ✓ Verified | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | 8.8 (155 reviews) | 8.7 (267 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | 8.7 (153 reviews) | 8.8 (310 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.4 (20 reviews) | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.8 (20 reviews) | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (20 reviews) | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (20 reviews) | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.4 (20 reviews) | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (20 reviews) | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 7.3 (19 reviews) | 8.0 (9 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 765 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Management** | 8.9 (629 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Management** | 8.2 (94 reviews) | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | 7.9 (70 reviews) | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Monitoring** | 9.1 (652 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Tracking** | 8.3 (546 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Application Deployment** | 8.3 (550 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Patch Management** | 8.7 (621 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Asset Tracking** | 8.2 (77 reviews) | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Workflow Management** | 8.7 (105 reviews) | Not enough data | Not enough data | 

#### Service Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Access** | 9.1 (626 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Service Management (Issue Prioritization)** | 8.8 (89 reviews) | Not enough data | Not enough data | 
| **Ticketing** | 8.8 (128 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (98 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.4 (77 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (84 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.6 (77 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.8 (78 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.6 (83 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.4 (77 reviews) | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.5/10 | 36 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Scope

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Inclusiveness** | 7.0 (32 reviews) | Not enough data | Not enough data | 
| **Multi-OS Support** | 7.9 (34 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting and Alerts** | 8.0 (34 reviews) | Not enough data | Not enough data | 
| **Endpoint Protection** | 7.3 (32 reviews) | Not enough data | Not enough data | 
| **Remote Wiping** | 5.7 (27 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Enrollment** | 8.0 (28 reviews) | Not enough data | Not enough data | 
| **Device Configuration** | 7.7 (27 reviews) | Not enough data | Not enough data | 
| **Device Compliance** | 7.5 (26 reviews) | Not enough data | Not enough data | 
| **Usage Information** | 7.9 (29 reviews) | Not enough data | Not enough data | 
| **Data Separation** | 6.1 (25 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (11 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (10 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.7 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.9 (11 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (12 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.1/10 | 308 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Functionality

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Performance Monitoring** | 8.9 (284 reviews) | Not enough data | Not enough data | 
| **Alerting** | 8.9 (290 reviews) | Not enough data | Not enough data | 
| **Improvement Suggestions** | 8.2 (272 reviews) | Not enough data | Not enough data | 
| **Multi-Network Capability** | 8.6 (263 reviews) | Not enough data | Not enough data | 

#### Monitoring - Network Monitoring

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **360-Degree Network Visibility** | 8.2 (34 reviews) | Not enough data | Not enough data | 
| **Automated Network Discovery** | 8.6 (38 reviews) | Not enough data | Not enough data | 
| **Real-Time Monitoring** | 8.9 (35 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Performance Baseline** | 8.4 (259 reviews) | Not enough data | Not enough data | 
| **Data Visualization** | 8.4 (261 reviews) | Not enough data | Not enough data | 
| **Path Analysis** | 7.9 (248 reviews) | Not enough data | Not enough data | 

#### Analytics - Network Monitoring

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Predictive Performance Analytics** | 8.1 (33 reviews) | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | 7.9 (33 reviews) | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Encrypted Data Transmission** | 8.5 (34 reviews) | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | 7.8 (35 reviews) | Not enough data | Not enough data | 
| **Integrated Network Security** | 8.2 (34 reviews) | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dynamic Network Optimization** | 8.2 (33 reviews) | Not enough data | Not enough data | 
| **Automated Tasks Routing** | 8.1 (34 reviews) | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Machine Learning-Based Anomaly Detection** | 7.7 (32 reviews) | Not enough data | Not enough data | 
| **Self-Healing Networks** | 7.4 (32 reviews) | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | 7.4 (32 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.6 (28 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.6 (27 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.6 (28 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.3 (27 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.5 (28 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.4 (28 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.6 (28 reviews) | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Freshservice** | 7.4/10 | 368 |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | 8.3 (267 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.6 (303 reviews) ✓ Verified | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (320 reviews) ✓ Verified | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 6.1 (26 reviews) | 6.4 (6 reviews) | 

#### Management Tools

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (341 reviews) ✓ Verified | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.9 (331 reviews) | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (295 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (137 reviews) | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (136 reviews) | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 19 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Functionality

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Artificial Intelligence** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | 8.3 (6 reviews) | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Root Cause Identification** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Identification** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Resolution Guidance** | 6.9 (6 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **System Integration** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Alerting** | Feature Not Available | Not enough data | Not enough data | 
| **Reporting** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.9/10 | 234 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Asset Inventory

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Hardware Asset Inventory** | 8.8 (224 reviews) | Not enough data | Not enough data | 
| **Software Asset Inventory** | 8.8 (216 reviews) | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | 7.8 (208 reviews) | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | 7.1 (204 reviews) | Not enough data | Not enough data | 
| **Asset Discovery** | 7.9 (213 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 7.2 (193 reviews) | Not enough data | Not enough data | 
| **AI Text Generation** | 7.1 (190 reviews) | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (29 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.8 (29 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (29 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.6 (29 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.9 (28 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.9 (29 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (29 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Central Dashboard** | 8.8 (217 reviews) | Not enough data | Not enough data | 
| **Asset Policy Management** | 8.1 (207 reviews) | Not enough data | Not enough data | 
| **Risk Management** | 7.6 (205 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.0 (212 reviews) | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 9.4/10 | 12 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Responses

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Personalization** | 9.8 (8 reviews) | Not enough data | Not enough data | 
| **Route To Human** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.1 (9 reviews) | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Sales Follow-Up** | Feature Not Available | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Feature Not Available | Not enough data | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | Not enough data | 

#### Platform

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Conversation Editor** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Integration** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Human-In-The-Loop** | 9.3 (7 reviews) | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Independent Decision Making** | 9.2 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 9.6 (9 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 9.8 (9 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | 9.7 (10 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.6 (9 reviews) | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.8/10 | 474 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Administration

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Screen Sharing** | 8.7 (441 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 8.4 (437 reviews) | Not enough data | Not enough data | 
| **Session Recording** | 7.3 (382 reviews) | Not enough data | Not enough data | 
| **Unattended Remote Access** | 8.9 (445 reviews) | Not enough data | Not enough data | 
| **Multi - Session Handling** | 8.2 (421 reviews) | Not enough data | Not enough data | 
| **Multi-Monitor Support** | 8.2 (440 reviews) | Not enough data | Not enough data | 

#### Maintenance

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Reboot** | 8.9 (441 reviews) | Not enough data | Not enough data | 
| **Remote Printing** | 7.8 (390 reviews) | Not enough data | Not enough data | 

#### Communication 

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | Not enough data | 
| **VoIP** | 6.1 (363 reviews) | Not enough data | Not enough data | 
| **Video Conference Call** | 6.1 (356 reviews) | Not enough data | Not enough data | 
| **Screen Annotations** | 6.9 (367 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Encryption** | 7.7 (379 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.0 (388 reviews) | Not enough data | Not enough data | 

#### Device Support

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile Device Access** | 7.4 (390 reviews) | Not enough data | Not enough data | 
| **Multi-Platform Support** | 8.2 (396 reviews) | Not enough data | Not enough data | 
| **Cross-Platform** | 8.2 (392 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 8.3 (425 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Freshservice** | 6.9/10 | 153 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Branding** | Not enough data | 8.5 (135 reviews) | Not enough data | 
| **Automation** | Not enough data | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | Not enough data | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 5.3 (5 reviews) | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.2/10 | 286 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Summarization** | 7.2 (281 reviews) | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Freshservice** | 7.1/10 | 70 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.0 (5 reviews) | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 7.7/10 | 15 |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Document Processing** | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 7.8 (10 reviews) | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Adaptive Responses** | 7.8 (10 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 7.7 (10 reviews) | Not enough data | Not enough data | 
| **Independent Decision Making** | 8.0 (10 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 8.3 (10 reviews) | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Status Updates** | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **SLA Monitoring** | Feature Not Available | Not enough data | Not enough data | 
| **Ticket Categorization** | Feature Not Available | Not enough data | Not enough data | 
| **Ticket Assignment** | 7.4 (11 reviews) | Not enough data | Not enough data | 
| **Automated Ticket Creation** | 7.5 (10 reviews) | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Knowledge Base Utilization** | 8.0 (10 reviews) | Not enough data | Not enough data | 
| **Workflow Automation** | 8.3 (13 reviews) | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | 7.9 (11 reviews) | Not enough data | Not enough data | 
| **User Self-Service Assistance** | 8.0 (10 reviews) | Not enough data | Not enough data | 
| **Proactive Issue Detection** | 7.8 (10 reviews) | Not enough data | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Behavioral Analysis** | Feature Not Available | Not enough data | Not enough data | 
| **Adaptive** | Feature Not Available | Not enough data | Not enough data | 
| **Predictive** | Feature Not Available | Not enough data | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Patch Management** | Feature Not Available | Not enough data | Not enough data | 
| **Oversees** | Feature Not Available | Not enough data | Not enough data | 
| **Self-Healing** | Not enough data | Not enough data | Not enough data | 
| **Centralized Dashboard** | Feature Not Available | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.2/10 | 232 |
| **Freshservice** | 8.0/10 | 844 |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.4 (210 reviews) | 9.1 (737 reviews) | 8.7 (95 reviews) | 
| **Ticket Prioritization** | 8.5 (213 reviews) | 8.9 (737 reviews) | 8.6 (95 reviews) | 
| **Ticket Notifications** | 8.8 (206 reviews) | 9.0 (796 reviews) | 8.8 (99 reviews) | 
| **Knowledge Base** | 8.3 (211 reviews) | 8.6 (729 reviews) | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.2 (203 reviews) | 8.6 (695 reviews) | 8.1 (89 reviews) | 

#### Reporting

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | 8.6 (211 reviews) | 8.6 (775 reviews) | 8.3 (95 reviews) | 
| **Time Tracking** | 8.4 (208 reviews) | 8.2 (639 reviews) | 8.5 (86 reviews) | 
| **Surveys** | 7.8 (201 reviews) | 8.2 (615 reviews) | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | 7.4 (207 reviews) | 8.4 (701 reviews) | 7.2 (75 reviews) | 
| **Self Service** | 8.5 (204 reviews) | 8.9 (728 reviews) | 8.1 (81 reviews) | 
| **Active Directory** | 8.0 (201 reviews) | 8.5 (550 reviews) | 8.6 (91 reviews) | 
| **Multi-Channel Access** | 8.3 (197 reviews) | 8.6 (562 reviews) | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.4 (26 reviews) | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (26 reviews) | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (25 reviews) | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (25 reviews) | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (26 reviews) | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (26 reviews) | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 7.9 (26 reviews) | 6.7 (8 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### System Control

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Atera** | 8.4/10 | 87 |
| **Freshservice** | 8.2/10 | 364 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Analysis

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Threat Detection** | 8.2 (77 reviews) | 7.5 (173 reviews) | Not enough data | 

#### Platform

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Unified Communications Platform** | 7.8 (78 reviews) | 8.3 (232 reviews) | Not enough data | 
| **Remote Access** | 8.8 (82 reviews) | 8.2 (212 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.1 (77 reviews) | 8.7 (255 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (82 reviews) | 8.4 (283 reviews) | Not enough data | 
| **IT Knowledge Management** | 8.5 (81 reviews) | 8.7 (315 reviews) | Not enough data | 

#### Security

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Protection** | 8.3 (81 reviews) | 7.8 (178 reviews) | Not enough data | 
| **Patch Management** | 8.9 (84 reviews) | 7.0 (107 reviews) | Not enough data | 
| **Disaster Recovery** | 7.4 (79 reviews) | 7.5 (166 reviews) | Not enough data | 
| **Service Management** | 8.2 (80 reviews) | 8.9 (283 reviews) | Not enough data | 
| **Workflow Management** | 8.1 (77 reviews) | 8.8 (286 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (12 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.6 (12 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (12 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.6 (12 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Atera** | N/A | N/A |
| **Freshservice** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Atera (12):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Freshservice (6):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to ManageEngine ServiceDesk Plus (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Atera | Freshservice | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 58.0% | 17.6% | 8.7% | 
| **Mid-Market** | 32.2% | 61.9% | 59.8% | 
| **Enterprise** | 9.7% | 20.5% | 31.5% | 

### By Industry

#### Atera

- **Information Technology and Services:** 29.9%
- **Computer & Network Security:** 12.0%
- **Manufacturing:** 3.5%
- **Consumer Services:** 3.4%
- **Hospital & Health Care:** 2.9%
- **Telecommunications:** 2.9%
- **Consulting:** 2.5%
- **Automotive:** 2.4%
- **Construction:** 2.1%
- **Computer Software:** 1.9%
- **Other:** 36.5%

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to Atera

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (952 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (225 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)

---
## Top Discussions

### Atera

- Title: [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) — 1 comment
  > **Top comment:** "Remote device management for computers. Monitor, maintain, update servers and endpoints like PC or Mac laptops for a single company, or use it to set up your..."
- Title: [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) — 1 comment
  > **Top comment:** "Atera"
- Title: [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) — 1 comment
  > **Top comment:** "Remote Monitoring & Management
RMM is a term used to describe systems that can track remote computers' health and manage them. Atera is one of these systems."
- Title: [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) — 1 comment
  > **Top comment:** "Atera is a simple Remote Monitoring & Management software designed for MSPs(Managed Service Providers) & IT professionals. We combine RMM & PSA(Professional..."

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atera-vs-freshservice-vs-manageengine-servicedesk-plus)