# How has your experience been with Freshservice support?

How has your experience been with Freshservice support? We have had fairly decent results.

##### Post Metadata
- Posted at: over 6 years ago
- Author title: --
- Net upvotes: 1


## Comments
### Comment 1

No problems at all,  they respond very quickly and have always managed to resolve my issue.  

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Digital Services Delivery Analyst  at Housing Plus Group
- Net upvotes: 1


### Comment 2

Great so far. I worked with support many times and their answers were quick and punctual.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: System and Network Administrator presso Beghelli S.p.A.
- Net upvotes: 1


### Comment 3

Mixed. They are quick and responsive on first contact and can usually handle basic questions easily. However, there are some caveats:

1. We find we have to call on support often because new features are often buggy and poorly documented. For a company that makes a support platform, their docs are not the best.

2. They can be frustratingly uninformed and slow to respond to more complicated issues. For instance, inventory mgmt for Macs (either via Jamf integration or Agent)  has never worked properly and FS support has been unable to address this in my 3+ years of using the platform and submitting tickets about it.

##### Comment Metadata
- Posted at: about 6 years ago
- Author title: Director of IT



### Comment 4

Great, very quick turnaround time to get to a resolution - within 12 hours. Never had a problem.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: IT Project Manager



### Comment 5

FreshService support has been great for me. They have been able to answer all my questions, and their response is quick.

##### Comment Metadata
- Posted at: over 6 years ago



### Comment 6

Never had a problem with them, requested to change something on the portal to personalise it and they did it no questions asked.
I would definitely recommend.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Managed IT Support & Cyber Security, Microsoft 365 experts. Your Yorkshire based Virtual IT Department.



### Comment 7

Freshservice has been well so far, pretty quick to respond to any questions I have, no problems or issues with them.

##### Comment Metadata
- Posted at: over 6 years ago



### Comment 8

It has been really good so far. It helps me in managing my daily tickets efficiently.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: I am an IT professional having more than 2 years of experience



### Comment 9

Freshservice are very quick to respond and normally resolve upon first engagement. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: ICT Manager



### Comment 10

Not one issue. I've used Freshservice at two companies now and both experiences have been smooth.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: IT Manager at Roadmunk



### Comment 11

I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain solutions. 

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Self Employed at Run8



### Comment 12

So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: CTO




## Related Product
[Freshservice](https://www.g2.com/products/freshservice/reviews)

## Related Category
[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4