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Compare Aircall and RingEX 
Featured Products
At a Glance
Market Segments
Small-Business (54.6% of reviews)
Small-Business (57.3% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$30.00 1 User Per Month
Aircall
Star Rating
(1,521)4.4 out of 5
Market Segments
Small-Business (54.6% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,288)4.1 out of 5
Market Segments
Small-Business (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a comprehensive communication platform, integrating phone calls, team messaging, SMS, video meetings, and even fax. Users appreciate how this all-in-one approach streamlines workflows, making it easy to manage settings and connect with team members.
- Users say that Aircall stands out for its seamless integration into modern team workflows, with a simple and intuitive interface. Reviewers highlight features like real-time call monitoring and easy call routing, which enhance day-to-day operations without adding unnecessary friction.
- According to verified reviews, RingEX has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users find it user-friendly and efficient, which contributes to its strong performance in the call center infrastructure category.
- Reviewers mention that while Aircall offers a solid user experience with good sound quality and minimal setup, it may not match the extensive feature set of RingEX. Users appreciate Aircall's strong integrations with ticketing and CRM systems, but some feel that RingEX's broader capabilities provide a more robust solution.
- G2 reviewers highlight that RingEX's mobile access is particularly strong, allowing users to stay connected on the go. This feature is praised for its reliability, making it easier for teams to communicate effectively, regardless of their location.
- Users note that while both platforms have similar entry-level pricing, Aircall's ease of setup is often mentioned as a significant advantage. However, RingEX's more extensive feature set may justify the investment for teams looking for a comprehensive communication solution.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Aircall
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
8.8
1,230
8.8
1,059
Ease of Use
9.2
1,243
8.6
1,075
Ease of Setup
8.9
718
8.2
659
Ease of Admin
8.7
450
8.3
580
Quality of Support
8.6
1,140
8.0
963
Has the product been a good partner in doing business?
8.2
438
8.3
569
Product Direction (% positive)
8.8
1,192
7.9
1,043
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.7
154
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
601
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
369
Not enough data
7.9
441
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
569
|
Verified
Not enough data
8.7
552
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
474
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
517
|
Verified
Not enough data
8.8
477
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.8
107
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
566
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
593
|
Verified
Not enough data
9.1
514
|
Verified
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
9.1
254
Not enough data
9.1
142
Not enough data
8.7
117
Not enough data
8.9
141
Not enough data
9.1
123
Meeting Coordination
Not enough data
8.8
244
Not enough data
9.1
236
Not enough data
8.9
224
Not enough data
9.0
146
Software Type
Not enough data
9.0
244
Not enough data
9.1
144
Not enough data
9.2
161
Agentic AI - Video Conferencing
Not enough data
8.5
14
Not enough data
8.6
13
Not enough data
8.5
13
Platform
8.3
189
8.2
201
8.7
212
9.0
235
8.8
209
8.7
220
9.0
216
9.1
230
9.0
221
8.7
219
8.8
206
8.5
211
8.9
205
8.7
218
Generative AI
7.5
116
Feature Not Available
Workforce Management
9.0
209
8.8
219
8.9
206
8.6
213
Call Center Infrastructure (CCI)
8.3
22
8.9
22
8.6
22
8.9
22
7.8
20
9.2
22
8.1
21
8.9
22
Administrative
9.1
222
8.8
223
9.0
220
8.6
221
Basic Communication - Cloud PBX
Not enough data
8.9
57
Not enough data
8.8
55
Not enough data
9.1
54
Not enough data
8.2
53
Not enough data
9.1
55
Not enough data
8.8
54
Advanced Features - Cloud PBX
Not enough data
8.7
51
Not enough data
8.5
53
Not enough data
8.6
52
Not enough data
8.9
53
Platform Basics - VoIP Providers
8.5
20
8.4
91
9.0
21
8.8
102
8.5
20
8.3
85
8.3
19
8.1
88
7.8
18
8.0
83
7.6
18
8.1
81
Basic Communication
8.9
352
|
Verified
9.0
500
|
Verified
Feature Not Available
8.3
394
|
Verified
Feature Not Available
8.7
423
|
Verified
Feature Not Available
8.2
363
|
Verified
8.2
228
|
Verified
8.5
427
|
Verified
8.7
257
9.0
434
|
Verified
Agentic AI - VoIP Providers
9.0
8
7.9
53
8.8
8
8.1
53
9.0
8
8.0
53
8.8
8
7.9
51
Access
8.3
257
8.2
379
|
Verified
8.3
266
|
Verified
8.3
394
|
Verified
8.7
283
|
Verified
8.6
424
Advanced Features
8.1
270
8.3
442
Feature Not Available
8.4
404
|
Verified
8.9
305
|
Verified
9.0
462
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
451
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.4
49
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
49
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.6
49
|
Verified
Not enough data
8.7
51
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
8.8
54
|
Verified
Not enough data
8.4
48
|
Verified
Not enough data
8.6
52
|
Verified
Not enough data
8.5
51
|
Verified
Not enough data
8.6
52
|
Verified
Not enough data
8.2
49
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and RingEX are categorized as VoIP Providers and Call Center Infrastructure (CCI)
Unique Categories
Aircall is categorized as Outbound Call Tracking, Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.2%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
9.7%
Information Technology and Services
5.3%
Insurance
5.1%
Staffing and Recruiting
4.8%
Financial Services
4.8%
Other
70.3%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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