Link copied to clipboard # Aircall vs RingEX Comparison - What are their main differences? Share [ Export ](/compare/aircall/ringex/export.csv) AircallRingEX[+ Add Product](#) Reviews **Aircall** [ 4.4/5(1,669) ](https://www.g2.com/products/aircall/reviews#reviews) **RingEX** [ 4.2/5(1,493) ](https://www.g2.com/products/ringex/reviews#reviews) Pricing **Aircall** Free Trial **$30** User/Month (Billed Annually - 3 User Minimum) · Essentials **RingEX** Free Trial **$30.00** 1 User Per Month · Core **Pricing Insights** from reviews Time to Implement **Aircall** 1 month Based on 113 responses **RingEX** 1 month Based on 67 responses Return on Investment **Aircall** 11 months1 month sooner Based on 97 responses **RingEX** 12 months Based on 65 responses Perceived Cost **Aircall** $$$$$ **RingEX** $$$$$ Average Discount **Aircall** 11% **RingEX** 11% ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Aircall** [ Ease of Use (228) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615821&qs=pros-and-cons#reviews)[ Easy Integration (91) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1614838&qs=pros-and-cons#reviews)[ Connection Issues (62) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615004&qs=pros-and-cons#reviews)[ Call Issues (49) ](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1611552&qs=pros-and-cons#reviews) **RingEX** [ Ease of Use (195) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778475&qs=pros-and-cons#reviews)[ Customer Support (124) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778227&qs=pros-and-cons#reviews)[ Complex Processes (44) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778806&qs=pros-and-cons#reviews)[ Call Issues (42) ](https://www.g2.com/products/ringex/reviews?filters%5Bsentiment_snippet%5D=1778034&qs=pros-and-cons#reviews) Integrations **Aircall** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e358ec242a40416c113aaefedce3fb8a/4seller.png "Product Avatar Image") 4Seller ](https://www.g2.com/products/4seller/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image") Apollo.io ](https://www.g2.com/products/apollo-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_63cddfda8f27419337993e4a948f2500/bee-2025-04-28.jpg "Product Avatar Image") Bee ](https://www.g2.com/products/bee-2025-04-28/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image") Crisp ](https://www.g2.com/products/crisp/reviews)[ View all ](https://www.g2.com/products/aircall/integrations) **RingEX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image") iOS ](https://www.g2.com/products/apple-ios/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58892ae6dbe98f8c5ff1112541c64b94/athenaone.jpeg "Product Avatar Image") athenaOne ](https://www.g2.com/products/athenaone/reviews)[ View all ](https://www.g2.com/products/ringex/integrations) Screenshots **Aircall** ![Aircall screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92832/Aircall-New-Desktop-Phone.png) **RingEX** ![RingEX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/58552/1.JPG) Ratings Meets Requirements **Aircall** 8.8 8.81,318 **RingEX** 8.8 8.81,196 Ease of Use **Aircall** 9.2 9.21,335 **RingEX** 8.6 8.61,214 Ease of Setup **Aircall** 9.0 9.0809 **RingEX** 8.2 8.2792 Ease of Admin **Aircall** 8.7 8.7472 **RingEX** 8.3 8.3687 Quality of Support **Aircall** 8.6 8.61,220 **RingEX** 8.1 8.11,098 Has the product been a good partner in doing business? **Aircall** 8.3 8.3460 **RingEX** 8.4 8.4674 Product Direction (% positive) **Aircall** 8.9 8.91,261 **RingEX** 7.9 7.91,152 Features Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.6 250 8.8 266 Platform Mobile Access 8.7 215 9.0(won by 0.3) 242 Queue Management 8.8(won by 0.1) 209 8.7 226 Call Routing 9.0 216 9.1(won by 0.1) 239 Call Back 9.0(won by 0.3) 222 8.7 223 IVR 8.8(won by 0.3) 205 8.5 215 Automatic Call Distribution 8.9(won by 0.1) 205 8.8 222 Omnichannel 8.3(won by default) 188 Feature Not Available Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Generative AI AI Text-to-Speech 7.5(won by default) 116 Feature Not Available Generative AI Not enough data Not enough data Workforce Management Call Monitoring 9.0(won by 0.2) 210 8.8 226 Performance Evaluation 8.9(won by 0.2) 205 8.7 219 Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution 8.3 21 8.9(won by 0.6) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 8.6 22 8.8(won by 0.2) 24 Natural Language Interaction 7.6 19 9.1(won by 1.5) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 8.0 20 9.0(won by 1.0) 23 (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Administrative Call Recording 9.1(won by 0.3) 225 8.8 229 Reporting & Dashboards 9.0(won by 0.4) 221 8.6 228 Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.5 393 8.7 685 Platform Basics - VoIP Providers PBX systems, VoIP Softphone 8.5(tied score) 20 8.5(tied score) 99 Call Management 8.8(won by 0.1) 23 8.7 157 Network monitoring 8.6(won by 0.1) 21 8.5 94 Integrations 8.5(won by 0.5) 25 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 119 Virtual PBX 7.8 18 8.0(won by 0.2) 82 SIP trunking services 7.6 18 8.1(won by 0.5) 80 (There is a greater than 0.5 difference between this product's rating and its competitors) Third-Party Integrations Not enough data 8.0(won by default) 5 Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 8.9 373 | Verified 9.1(won by 0.2) 584 | Verified Conference Calls 8.2 233 | Verified 8.6(won by 0.4) 437 | Verified Desk-to-Desk Calls 8.7 261 9.0(won by 0.3) 447 | Verified Video Calls Feature Not Available 8.3(won by default) 417 | Verified Instant Messaging Feature Not Available 8.8(won by default) 460 | Verified Screen Sharing Feature Not Available 8.2(won by default) 370 | Verified SMS Messaging Not enough data 9.4(won by default) 9 Chat/Messaging Not enough data 9.3(won by default) 10 Two-Way Audio & Video Not enough data 9.0(won by default) 7 Video Call Recording Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 9.0(won by 1.0) 8 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 55 Cross-system Integration 8.9(won by 0.7) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 56 Adaptive Learning 9.1(won by 1.0) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 53 Proactive Assistance 8.9(won by 0.8) 9 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 55 Access Software Pairing 8.3(won by 0.1) 260 8.2 382 | Verified Browser Extension 8.3 269 | Verified 8.4(won by 0.1) 398 | Verified Individual Download 8.7(won by 0.1) 283 | Verified 8.6 433 Advanced Features Hold Music 8.2 274 8.3(won by 0.1) 454 VOiP Number 8.8 310 | Verified 9.1(won by 0.3) 486 | Verified Automated Attendants Feature Not Available 8.4(won by default) 419 | Verified Additional Functionality Multi-Channel Communication Not enough data 10.0(won by default) 9 Real-Time Analytics Not enough data 10.0(won by default) 5 Activity Dashboard Not enough data 8.0(won by default) 5 Reporting & Statistics Not enough data 8.1(won by default) 7 Generative AI Not enough data 9.7(won by default) 6 Call Transfer Not enough data 9.0(won by default) 5 Voice Mail Not enough data 8.3(won by default) 5 Mobile Access Not enough data 8.9(won by default) 14 IVR Not enough data 8.3(won by default) 6 Interaction Tracking Not enough data 9.7(won by default) 5 Call Routing Not enough data 9.3(won by default) 9 Video Conferencing Not enough data 9.3(won by default) 5 VoIP Connection Not enough data 8.3(won by default) 5 Reporting/Analytics Not enough data 8.1(won by default) 7 Call Queues Not enough data 10.0(won by default) 5 Unified Communications Not enough data 9.6(won by default) 8 Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Virtual Call Center Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Contact Database Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Callback Scheduling Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data VoIP Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Voicemail Transcription Not enough data Not enough data Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data 8.7 188 Documents Document Signature Not enough data 7.4(won by default) 150 Storage Not enough data 8.1(won by default) 158 Editing Not enough data Feature Not Available Fax to Email Not enough data Not enough data Document Storage Not enough data Not enough data Secure Data Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Agentic AI - Online Fax Autonomous Task Execution Not enough data 8.5(won by default) 11 Cross-system Integration Not enough data 8.6(won by default) 11 Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Sending Fax Number Not enough data 9.0(won by default) 176 Existing Numbers Not enough data 9.1(won by default) 173 Cross-Platform Sending Not enough data 8.9(won by default) 160 Unlimited Sending Not enough data 9.2(won by default) 163 Contact Management Not enough data 8.9(won by default) 166 Alerts Not enough data 9.1(won by default) 167 Print Management Not enough data Not enough data File Management Not enough data Not enough data Invoice Management Not enough data Not enough data Email Management Not enough data Not enough data Compliance Management Not enough data Not enough data Communication Management Not enough data Not enough data Call Center Management Not enough data Not enough data User Management Not enough data Not enough data Email to Fax Not enough data Not enough data Fax Management Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Audit Trail Not enough data Not enough data Delivery Tracking Not enough data Not enough data Multiple Format Support Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data FoIP Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data SMS Messaging Not enough data Not enough data CRM Not enough data Not enough data Whitelisting/Blacklisting Not enough data Not enough data Status Tracking Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Document Templates Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Electronic Faxes Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Voice Mail Not enough data Not enough data Automated Routing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Caller ID Not enough data Not enough data SSL Security Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data Monitoring Not enough data Not enough data Contact Database Not enough data Not enough data Webinar[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data 8.3 107 Host Tools Customizable Branding Not enough data 8.5(won by default) 77 Role-based Access Not enough data 8.7(won by default) 82 Recording Not enough data 9.0(won by default) 92 Mobile Access Not enough data Not enough data Attendee Tools Registration Not enough data 8.8(won by default) 86 Attendee Live Chat Not enough data 8.9(won by default) 86 Polls and Surveys Not enough data 8.2(won by default) 69 Post-Event Tools Reporting/Analytics Not enough data 8.5(won by default) 66 Attendee Reports Not enough data 8.4(won by default) 69 Integrations Social Media Integration Not enough data 8.1(won by default) 60 Third-Party Integrations Not enough data 8.4(won by default) 67 Agentic AI - Webinar Autonomous Task Execution Not enough data 7.7(won by default) 8 Multi-step Planning Not enough data 7.7(won by default) 8 Cross-system Integration Not enough data 7.5(won by default) 8 Natural Language Interaction Not enough data 8.1(won by default) 8 Proactive Assistance Not enough data 8.1(won by default) 8 Additional Functionality Electronic Hand Raising Not enough data Not enough data Surveys & Feedback Not enough data Not enough data On-Demand Webinars Not enough data Not enough data Email Reminders Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Templates Not enough data Not enough data Content Management Not enough data Not enough data Social Promotion Not enough data Not enough data Audience Engagement Not enough data Not enough data Presentation Streaming Not enough data Not enough data Contact Management Not enough data Not enough data Quizzes Not enough data Not enough data Video Support Not enough data Not enough data User Management Not enough data Not enough data Real-Time Data Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Breakout Rooms Not enough data Not enough data Video Conferencing Not enough data Not enough data Event Management Not enough data Not enough data Polls/Voting Not enough data Not enough data API Not enough data Not enough data File Sharing Not enough data Not enough data Calendar Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Generative AI Not enough data Not enough data Registration Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Q&A Management Not enough data Not enough data Multi hosts Not enough data Not enough data Event Scheduling Not enough data Not enough data CRM Not enough data Not enough data Document Storage Not enough data Not enough data Whiteboard Not enough data Not enough data Activity Dashboard Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Meeting Management Not enough data Not enough data Video Streaming Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) 9.8 12 Not enough data Call Analytics Call Analysis 9.8(won by 0.8) 8 (There is a greater than 0.5 difference between this product's rating and its competitors) 9.0 5 Call Recording 10.0(won by default) 9 Not enough data Machine Learning Not enough data Not enough data Lead Qualification Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Speech-to-Text 9.7(won by default) 6 Not enough data Customer Scoring Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 8.6 823 Not enough data Channels Voice 9.3(won by default) 666 | Verified Not enough data Mobile SMS 8.1(won by default) 377 Not enough data Email 7.9(won by default) 442 | Verified Not enough data Social Feature Not Available Not enough data Live Chat Feature Not Available Not enough data Generative AI AI Text-to-Speech 7.8(won by default) 236 Not enough data Generative AI Not enough data Not enough data Functions Call Routing 8.8(won by default) 572 | Verified Not enough data Session Queuing 8.7(won by default) 555 | Verified Not enough data Concurrent Calling 8.8(won by default) 540 | Verified Not enough data Auto Dialer 8.7(won by default) 475 | Verified Not enough data IVR 8.9(won by default) 496 | Verified Not enough data Inbound Screen Pop 8.8(won by default) 519 | Verified Not enough data Persistent Data 8.8(won by default) 478 | Verified Not enough data Speech Analytics Feature Not Available Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 8.1(won by default) 96 Not enough data Cross-system Integration 8.7(won by default) 121 Not enough data Natural Language Interaction 8.4(won by default) 96 Not enough data Proactive Assistance 8.2(won by default) 94 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 8.8(won by default) 575 | Verified Not enough data Administrator Access 8.9(won by default) 568 | Verified Not enough data Reporting & Dashboards 8.8(won by default) 605 | Verified Not enough data Session Recording 9.1(won by default) 532 | Verified Not enough data Agent Scheduling and Assignment Feature Not Available Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data 9.0 310 Collaboration Tools Screen Sharing Not enough data 9.1(won by default) 258 Presentations Not enough data 9.1(won by default) 144 Whiteboarding Not enough data 8.7(won by default) 118 Real-Time Chat Not enough data 8.9(won by default) 144 Hand Raising Not enough data 9.1(won by default) 125 File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling Not enough data 8.9(won by default) 248 Video Call Recording Not enough data 9.1(won by default) 239 Participant Permissions Not enough data 8.9(won by default) 226 One-Click Join Not enough data 9.1(won by default) 148 Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile Not enough data 9.0(won by default) 250 Browser Application Not enough data 9.1(won by default) 145 Desktop Application Not enough data 9.2(won by default) 166 Agentic AI - Video Conferencing Autonomous Task Execution Not enough data 8.6(won by default) 15 Proactive Assistance Not enough data 8.7(won by default) 14 Decision Making Not enough data 8.6(won by default) 14 Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);) Not enough data 8.8 74 Basic Communication - Cloud PBX Call Management Not enough data 9.0(won by default) 64 Communication Management Not enough data 8.9(won by default) 63 Scalability Not enough data 9.1(won by default) 58 Integrations Not enough data 8.3(won by default) 60 Mobile Accessibility Not enough data 9.1(won by default) 60 Accessibility Not enough data 8.8(won by default) 57 Contact Management Not enough data Not enough data Queue Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call List Management Not enough data Not enough data Fax Management Not enough data Not enough data Advanced Features - Cloud PBX Security and Compliance Not enough data 8.7(won by default) 54 Analytics and Reporting Not enough data 8.5(won by default) 59 Support and Reliability Not enough data 8.6(won by default) 58 Automated attendant Not enough data 8.9(won by default) 55 Real-Time Analytics Not enough data Not enough data Additional Functionality Virtual Extensions Not enough data Not enough data Call Disposition Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Generative AI Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Call Routing Not enough data Not enough data Call Recording Not enough data Not enough data Conferencing Not enough data Not enough data Call Transfer Not enough data Not enough data Callback Scheduling Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Real-Time Updates Not enough data Not enough data On-Demand Recording Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data IVR Not enough data Not enough data Customizable Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Monitoring Not enough data Not enough data Voice Mail Not enough data Not enough data Video Conferencing Not enough data Not enough data Caller ID Not enough data Not enough data SIP Trunking Not enough data Not enough data For Cloud Phone Systems Not enough data Not enough data Ring Groups Not enough data Not enough data Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 8.5 522 Not enough data Agentic AI - Outbound Call Tracking Autonomous Task Execution 7.5(won by default) 48 Not enough data Natural Language Interaction 7.8(won by default) 47 Not enough data Calling Record Calls 9.4(won by default) 457 Not enough data Generate Location 8.7(won by default) 403 Not enough data Call Types 9.2(won by default) 447 Not enough data Click-to-Call 9.2(won by default) 456 Not enough data Auto Dialer 8.5(won by default) 51 Not enough data Contacts Personalization 8.9(won by default) 436 Not enough data Information Locater 8.7(won by default) 418 Not enough data Record Prospect Data Feature Not Available Not enough data Contact Management Not enough data Not enough data Insights Notes 8.6(won by default) 435 Not enough data Daily Summary 8.7(won by default) 424 Not enough data Automated Emails 7.7(won by default) 364 Not enough data Automated Note Taking 7.8(won by default) 53 Not enough data Automated Voicemails Feature Not Available Not enough data Sorts Prospects Feature Not Available Not enough data AI/Machine Learning Not enough data Not enough data Additional Functionality Meeting Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reminders Not enough data Not enough data Recommendations Not enough data Not enough data Lead Distribution Not enough data Not enough data Workflow Management Not enough data Not enough data Performance Management Not enough data Not enough data Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Lead Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Email Templates Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Sales Pipeline Management Not enough data Not enough data Generative AI Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Monitoring Not enough data Not enough data Lead Capture Not enough data Not enough data Deal Management Not enough data Not enough data Call List Management Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Call Recording Not enough data Not enough data For Contact Centers Not enough data Not enough data CRM Not enough data Not enough data Data Management Not enough data Not enough data Calendar Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Lead Qualification Not enough data Not enough data API Not enough data Not enough data Task Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Reporting & Statistics Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data 8.9 88 Agentic AI - UCaaS Platforms Cross-system Integration Not enough data 9.0(won by default) 5 Autonomous Task Execution Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Extensions Native VoIP Not enough data 8.8(won by default) 56 | Verified CCaaS Option Not enough data 8.4(won by default) 20 Tenancy Flexibility Not enough data Feature Not Available Features Voicemail to Email Not enough data 9.0(won by default) 66 | Verified File Sharing Not enough data 8.7(won by default) 56 | Verified Voice Conferencing Not enough data 8.7(won by default) 59 | Verified Video Conferencing Not enough data 8.7(won by default) 60 | Verified Conference Transcripts Not enough data 8.3(won by default) 54 IVR Not enough data 9.7(won by default) 5 Customizable Reports Not enough data 10.0(won by default) 5 Voicemail to SMS Not enough data Feature Not Available Electronic Faxes Not enough data Not enough data Video Call Recording Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Access Controls/Permissions Not enough data 8.3(won by default) 5 SMS Messaging Not enough data 9.0(won by default) 5 Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Show 11 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);) Not enough data Not enough data Lead Facilitation Customer-facing Chatbot Not enough data Not enough data Lead Qualification Not enough data Not enough data Lead Follow-up Not enough data Not enough data Meeting Scheduling Not enough data Not enough data Organization Opportunity and Pipeline Management Not enough data Not enough data Data Entry Not enough data Not enough data Integrations / APIs Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Meeting Management Not enough data Not enough data Calendar Management Not enough data Not enough data Call Management Not enough data Not enough data Document Management Not enough data Not enough data Contact Management Not enough data Not enough data Task Management Not enough data Not enough data Lead Management Not enough data Not enough data Content Management Not enough data Not enough data Notes Management Not enough data Not enough data Sales Activity Management Not enough data Not enough data Email Management Not enough data Not enough data Performance Analysis Coaching Not enough data Not enough data Peformance Tracking Not enough data Not enough data Email Tracking Not enough data Not enough data Call Tracking Not enough data Not enough data Sales Analysis ROI Forecasting Not enough data Not enough data Sales Forecasting Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - AI Sales Assistant Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Additional Functionality Email Response Control Not enough data Not enough data Speech Recognition Not enough data Not enough data Customer Engagement Not enough data Not enough data Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data AI Writing Assistant Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sales Automation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data CRM Not enough data Not enough data Predictive Analytics Not enough data Not enough data Lead Scoring Not enough data Not enough data Templates Not enough data Not enough data Reminders Not enough data Not enough data Email Templates Not enough data Not enough data SMS Messaging Not enough data Not enough data Personalization Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Lead Engagement Not enough data Not enough data Customer Database Not enough data Not enough data AI Copilot Not enough data Not enough data Omnichannel Outreach Not enough data Not enough data Workflow Automation Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data Not enough data Dialing Options Preview Dialing Not enough data Not enough data Progressive Dialing Not enough data Not enough data Predictive Dialing Not enough data Not enough data Agent Tools Whisper Coaching Not enough data Not enough data Callback Scheduling Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Data Not enough data Not enough data Live Chat Not enough data Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection Not enough data Not enough data Interactive Voice Response (IVR) Not enough data Not enough data Call Scrubbing Not enough data Not enough data Agentic AI - Auto Dialer Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization Not enough data Not enough data Compliance Monitoring Not enough data Not enough data Speech Analytics and Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Call Center Management Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data CRM Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Quality Assurance Evaluation Not enough data Not enough data Calibration Not enough data Not enough data Reports Not enough data Not enough data Engagement Feedback Not enough data Not enough data Dashboards Not enough data Not enough data Training Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data Not enough data Compliance Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Live Chat Not enough data Not enough data Call Transfer Not enough data Not enough data Archiving & Retention Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tagging Not enough data Not enough data Call List Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Queue Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Performance Metrics Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Activity Tracking Not enough data Not enough data IVR Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduled Recording Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Monitoring Not enough data Not enough data File Transfer Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Call Transcription Not enough data Not enough data Campaign Management Not enough data Not enough data Call Disposition Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Contact Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Routing Not enough data Not enough data Call Tracking Not enough data Not enough data Recording Not enough data Not enough data Auto-Dialer Not enough data Not enough data Chat/Messaging Not enough data Not enough data On-Demand Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Conferencing Not enough data Not enough data AI Copilot Not enough data Not enough data Interaction Tracking Not enough data Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Audio Capture Not enough data Not enough data Email Alerts Not enough data Not enough data Tagging Not enough data Not enough data Self-Service Search Not enough data Not enough data Natural Language Processing Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Automatic Transcription Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Request Assignment Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Self Service Portal Not enough data Not enough data Performance Management Not enough data Not enough data Call Recording Not enough data Not enough data Search/Filter Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Data Security Not enough data Not enough data Call Scripting Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Quality Assurance Not enough data Not enough data Customer Experience Management Not enough data Not enough data Communication Management Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Language Detection Not enough data Not enough data AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Voice Recognition - AI Voice Assistants Voice Recognition Not enough data Not enough data Speech Synthesis - AI Voice Assistants Speech Synthesis Not enough data Not enough data Customizable speech Not enough data Not enough data Multiple voice actions Not enough data Not enough data Security and privacy - AI Voice Assistants Encrypted communication Not enough data Not enough data Compatibility - AI Voice Assistants Cross platform compatibility Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data Not enough data Coaching Materials Not enough data Not enough data Playbook Creation Not enough data Not enough data Video Record Not enough data Not enough data Feedback Review Not enough data Not enough data Scorecard Not enough data Not enough data Coaching Card Not enough data Not enough data Leaderboard Not enough data Not enough data Real-Time Updates Not enough data Not enough data Notifications Not enough data Not enough data Competition Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")](https://www.g2.com/products/aircall/reviews) Aircall Small-Business(50 or fewer emp.) 54.9% Mid-Market(51-1000 emp.) 41.2% Enterprise(\> 1000 emp.) 3.9% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Small-Business(50 or fewer emp.) 57.7% Mid-Market(51-1000 emp.) 35.0% Enterprise(\> 1000 emp.) 7.3% Small-Business (50 or fewer emp.) 54.9% 57.7% Mid-Market (51-1000 emp.) 41.2% 35.0% Enterprise (\> 1000 emp.) 3.9% 7.3% Reviewers' Industry [![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")](https://www.g2.com/products/aircall/reviews) Aircall Computer Software 9.7% Information Technology and Services 8.0% Consumer Services 6.2% Financial Services 5.9% Telecommunications 3.2% Other 67.1% [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")](https://www.g2.com/products/ringex/reviews) RingEX Computer Software 9.4% Information Technology and Services 5.3% Insurance 5.2% Financial Services 5.0% Staffing and Recruiting 4.6% Other 70.5% FAQs ## Aircall vs RingEX FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between RingEX vs Aircall? RingEX and Aircall differ most clearly in their feature sets and reviewer-cited strengths, with RingEX excelling in unified communications and Aircall in ease of use. | [RingEX](https://www.g2.com/products/ringex/reviews) | [Aircall](https://www.g2.com/products/aircall/reviews) | | --- | --- | | 4.2/5 (1,432 reviews) | 4.4/5 (1,643 reviews) | | Small-Business | Small-Business | | 8.2 | 8.9 | | 8.0 | 8.6 | | Reliability (107 all-time mentions) | Ease of use (recent reviews) | ### How do the pricing models of RingEX and Aircall compare? Aircall is rated higher for value, with a stronger Price/Cost satisfaction score than RingEX. - **RingEX:** Reviewers describe the pricing as flexible and user-friendly, but several mention that costs can increase with add-ons and that it may feel expensive for small teams. - **Aircall:** Reviewers highlight the relatively low cost per user and express satisfaction with the value, though some note that the minimum user requirement can make it expensive for very small businesses. ### What are the best alternatives to RingEX and Aircall? The top three alternatives to RingEX and Aircall are JustCall, CloudTalk, and Genesys Cloud CX. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432) | Small-Business | Flexible pricing, but can be expensive with add-ons | Reliability (107 all-time mentions) | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1,643) | Small-Business | Relatively low cost per user, but minimum user requirement | Ease of use (recent reviews) | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2,394) | Small-Business | — | — | | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1,851) | Small-Business | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558) | Mid-Market | — | — | ### Which VoIP Providers features should I prioritize when comparing RingEX and Aircall? Buyers comparing RingEX and Aircall should prioritize unified communications, ease of use, integrations, call management, and AI-powered notes. - **Unified communications:** RingEX offers automated attendants, instant messaging, screen sharing, and video calls, while Aircall does not. - **Ease of use:** Aircall scores 9.2, RingEX 8.6. - **Integrations:** Aircall is frequently cited for Slack (18 all-time mentions) and Shopify (8 all-time mentions); RingEX reviewers mention Google and Microsoft integrations. - **Call management:** RingEX is noted for features like auto attendants and call queues; Aircall is praised for its intuitive call routing and Smart Flow call tree builder. - **AI-powered notes:** Both products offer AI-generated call notes and summaries, with reviewers highlighting this as a key benefit for tracking conversations. ### What are the pros and cons of RingEX vs Aircall? RingEX's headline strength is reliability, while Aircall stands out for ease of use. - **RingEX strengths:** Reliability (107 all-time mentions), easy communication (85), unified communications platform, strong integrations with Google and Microsoft, and AI-powered notes. - **RingEX trade-offs:** Complexity in administration and setup, can feel overwhelming for new users, higher cost with add-ons (23 mentions of expensive, 21 high cost), and occasional call quality issues (12 mentions). - **Aircall strengths:** High ease of use (score 9.2), intuitive interface, fast setup, strong integration with Slack and Shopify, and effective call recording and AI notes. - **Aircall trade-offs:** Minimum user requirement can increase cost for very small teams, occasional delays in call recordings and number changes, and reliance on internet connectivity for call stability. ### Is RingEX or Aircall better for small businesses? Aircall is the better fit for small businesses, with higher ease of use and setup scores and strong small-business reviewer sentiment. - **RingEX:** Small-Business segment; reviewers appreciate unified communications but note a learning curve and higher costs for small teams. - **Aircall:** Small-Business segment; reviewers consistently highlight ease of use, quick setup, and intuitive interface as ideal for small business needs. ### Which VoIP Providers platform has better integrations? Aircall is favored for integrations, with more frequent reviewer mentions and higher satisfaction with third-party tool connections. - **RingEX:** Reviewers mention integrations with Google and Microsoft, as well as CRM and productivity tools, but without high all-time mention counts. - **Aircall:** 18 all-time G2 reviews mention its Slack integration, and 8 mention Shopify; reviewers also highlight integrations with HubSpot and order-management systems. ### How do RingEX and Aircall compare on customer support? Aircall leads RingEX on Quality of Support by 0.6 points, a material difference in reviewer satisfaction. - **RingEX:** Reviewers describe support as knowledgeable and helpful, but some note inconsistent response times and challenges with technical support. - **Aircall:** Reviewers consistently praise responsive, knowledgeable, and helpful support, with several citing quick resolutions and positive experiences. ### Which is easier to implement, RingEX or Aircall? Aircall is easier to implement, with a 0.7-point lead in Ease of Setup and frequent reviewer praise for its quick onboarding. - **RingEX:** Reviewers describe setup as straightforward but note a learning curve due to the platform's breadth and complexity, especially for new users. - **Aircall:** Reviewers consistently highlight very easy and fast setup, often requiring only minutes to get started, with minimal onboarding needed. ### Which product has better Notes? Both RingEX and Aircall are highly rated for Notes, with reviewers highlighting AI-powered call notes and summaries as standout features. - **RingEX:** AI-generated call notes and summaries are frequently cited as a key benefit; reviewers value the ability to capture and track important details automatically. - **Aircall:** Reviewers consistently praise AI notes and call summaries for improving workflow and ensuring accurate documentation of conversations. Alternatives **Aircall Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS") [ Kixie PowerCall & SMS ](/products/kixie-powercall-sms/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) **RingEX Alternatives** ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") [ CloudTalk ](/products/cloudtalk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews)