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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$30.00 1 User Per Month
Aircall
Star Rating
(1,472)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,256)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both RingEX and Aircall offer solid call management features, Aircall shines with its superior call monitoring capabilities, scoring 9.0 compared to RingEX's 8.8. Reviewers mention that Aircall's real-time monitoring tools provide better insights into call performance.
- Reviewers mention that Aircall excels in ease of use, scoring 9.1, while RingEX scores 8.6. Users on G2 appreciate Aircall's intuitive interface, which simplifies navigation and reduces the learning curve for new users.
- Users say that Aircall's quality of support is notably better, with a score of 8.5 compared to RingEX's 8.0. Reviewers highlight Aircall's responsive customer service and extensive knowledge base as key advantages.
- G2 users report that Aircall's automatic call distribution feature is more effective, scoring 8.9 versus RingEX's 8.7. Reviewers mention that Aircall's system efficiently routes calls based on agent availability, improving response times.
- Users report that RingEX offers better mobile access, scoring 9.0 compared to Aircall's 8.7. Reviewers appreciate RingEX's mobile app for its functionality and ease of use while on the go.
- Reviewers mention that both products have similar pricing at $30 per user per month, but Aircall's minimum requirement of three users can be a drawback for very small businesses, while RingEX is more flexible for smaller teams.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Aircall
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
8.7
1,195
8.8
1,043
Ease of Use
9.2
1,207
8.6
1,058
Ease of Setup
8.9
681
8.2
644
Ease of Admin
8.6
443
8.3
564
Quality of Support
8.5
1,106
8.0
946
Has the product been a good partner in doing business?
8.2
432
8.3
554
Product Direction (% positive)
8.8
1,157
7.9
1,025
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
572
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
363
Not enough data
7.9
436
|
Verified
Not enough data
Generative AI
7.8
231
Not enough data
Functions
8.8
562
|
Verified
Not enough data
8.7
545
|
Verified
Not enough data
8.8
530
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
468
|
Verified
Not enough data
8.9
488
|
Verified
Not enough data
8.8
512
|
Verified
Not enough data
8.8
468
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
90
Not enough data
8.6
93
Not enough data
8.3
90
Not enough data
8.2
89
Not enough data
Administrative
8.8
555
|
Verified
Not enough data
8.9
560
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
506
|
Verified
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Platform
8.3
188
8.2
204
8.7
211
9.0
237
8.8
208
8.7
222
9.0
215
9.1
232
9.0
220
8.7
221
8.8
205
8.6
213
8.9
204
8.8
220
Generative AI
7.5
114
Feature Not Available
Workforce Management
9.0
208
8.8
221
8.9
205
8.6
215
Call Center Infrastructure (CCI)
8.7
20
9.0
24
8.9
19
9.0
24
8.1
18
9.2
24
8.2
19
9.0
24
Administrative
9.1
221
8.8
224
8.9
219
8.7
222
Basic Communication - Cloud PBX
Not enough data
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
Platform Basics - VoIP Providers
8.9
18
8.4
91
8.9
18
9.0
97
8.5
17
8.4
88
8.5
17
8.3
90
8.1
16
8.0
85
7.9
16
8.1
83
Basic Communication
8.9
348
|
Verified
9.0
494
|
Verified
Feature Not Available
8.3
394
|
Verified
Feature Not Available
8.7
421
|
Verified
Feature Not Available
8.2
365
|
Verified
8.2
226
|
Verified
8.5
429
|
Verified
8.7
255
9.0
436
|
Verified
Agentic AI - VoIP Providers
8.8
7
8.0
56
8.6
7
8.2
56
8.8
7
8.1
56
8.6
7
8.0
54
Access
8.3
255
8.2
382
|
Verified
8.3
264
|
Verified
8.4
397
|
Verified
8.7
281
|
Verified
8.6
424
Advanced Features
8.1
267
8.3
443
Feature Not Available
8.4
406
|
Verified
8.8
302
|
Verified
9.1
463
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
Not enough data
8.7
402
Not enough data
9.2
442
Not enough data
9.2
450
Not enough data
8.4
47
Not enough data
Contacts
8.9
436
Not enough data
8.7
415
Not enough data
Feature Not Available
Not enough data
Insights
8.6
432
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
7.7
364
Not enough data
Feature Not Available
Not enough data
7.6
47
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.7
51
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
8.8
56
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.2
51
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and RingEX are categorized as VoIP Providers and Call Center Infrastructure (CCI)
Unique Categories
Aircall is categorized as Outbound Call Tracking, Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.8%
Financial Services
4.8%
Other
70.3%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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