Compare Aircall and RingEX 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (57.7% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$30.00 1 User Per Month
Aircall
Star Rating
(1,547)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,326)4.2 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingEX excels in providing a highly customizable user experience, with features like customizable user profiles and a robust admin portal that enhance day-to-day usability. Users appreciate the clarity of call volume and the seamless integration with CRM systems, which simplifies communication across various channels.
- Users say Aircall stands out for its exceptional ease of use and rapid setup, making it a favorite among those who need a straightforward solution. Reviewers highlight the intuitive navigation and the ability to assign calls or SMS to team members, which is particularly beneficial in collaborative environments.
- According to verified reviews, RingEX offers a more comprehensive set of features for call management, including advanced call routing and IVR capabilities. Users have noted that these features contribute to a more efficient handling of customer interactions, which is crucial for businesses with high call volumes.
- Reviewers mention that while Aircall provides solid CRM integrations, particularly with HubSpot and Salesforce, some users feel that RingEX's integration capabilities are more robust, especially for businesses looking to connect multiple systems seamlessly.
- G2 reviewers highlight that RingEX's mobile access is a significant advantage, with users appreciating the ability to manage calls and communications on the go. This flexibility is essential for teams that require constant connectivity, especially in fast-paced environments.
- Users report that while both platforms have strong support ratings, Aircall edges out slightly with a higher quality of support. Reviewers have noted that Aircall's support team is responsive and helpful, which can be a deciding factor for businesses that prioritize customer service.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Aircall
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
8.7
1,246
8.8
1,085
Ease of Use
9.2
1,261
8.6
1,101
Ease of Setup
8.9
736
8.2
683
Ease of Admin
8.7
453
8.3
603
Quality of Support
8.6
1,156
8.0
988
Has the product been a good partner in doing business?
8.2
441
8.3
591
Product Direction (% positive)
8.8
1,204
7.9
1,067
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
172
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
615
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
371
Not enough data
7.9
442
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
570
|
Verified
Not enough data
8.7
554
|
Verified
Not enough data
8.8
537
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
475
|
Verified
Not enough data
8.9
495
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
95
Not enough data
8.7
110
Not enough data
8.4
95
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
566
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
517
|
Verified
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Meeting Coordination
Not enough data
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Software Type
Not enough data
9.0
243
Not enough data
9.0
143
Not enough data
9.2
160
Agentic AI - Video Conferencing
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Platform
8.3
189
Feature Not Available
8.7
212
9.0
235
8.8
209
8.7
221
9.0
216
9.1
231
9.0
221
8.7
219
8.8
206
8.5
212
8.9
205
8.7
217
Generative AI
7.5
116
Feature Not Available
Workforce Management
9.0
209
8.8
220
8.9
206
8.6
213
Call Center Infrastructure (CCI)
8.3
22
8.9
22
8.6
22
8.9
22
7.8
20
9.1
22
8.1
21
8.9
22
Administrative
9.1
222
8.8
223
9.0
220
8.6
221
Basic Communication - Cloud PBX
Not enough data
8.9
58
Not enough data
8.8
56
Not enough data
9.1
55
Not enough data
8.2
55
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Platform Basics - VoIP Providers
8.5
20
8.5
94
8.8
22
8.7
109
8.5
20
8.4
87
8.4
20
8.0
94
7.8
18
8.0
83
7.6
18
8.1
81
Basic Communication
8.9
357
|
Verified
9.1
517
|
Verified
Feature Not Available
8.3
397
|
Verified
Feature Not Available
8.7
430
|
Verified
Feature Not Available
8.2
363
|
Verified
8.2
229
|
Verified
8.5
429
|
Verified
8.7
257
9.0
434
|
Verified
Agentic AI - VoIP Providers
9.0
8
7.9
53
8.8
8
8.1
54
9.0
8
8.0
53
8.8
8
7.9
51
Access
8.3
257
8.2
379
|
Verified
8.3
266
|
Verified
8.3
394
|
Verified
8.7
283
|
Verified
8.6
426
Advanced Features
8.1
270
8.3
445
Feature Not Available
8.4
405
|
Verified
8.8
306
|
Verified
9.0
466
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
452
Not enough data
8.7
404
Not enough data
9.2
444
Not enough data
9.2
452
Not enough data
8.5
50
Not enough data
Contacts
8.9
437
Not enough data
8.7
417
Not enough data
Feature Not Available
Not enough data
Insights
8.6
434
Not enough data
8.6
421
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.7
51
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
8.7
51
|
Verified
Not enough data
8.1
17
Features
Not enough data
8.8
55
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
53
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.2
49
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and RingEX are categorized as VoIP Providers and Call Center Infrastructure (CCI)
Unique Categories
Aircall is categorized as Outbound Call Tracking, Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
9.5%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.8%
Staffing and Recruiting
4.7%
Other
70.4%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Official Response from RingEX
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral...Read more
Is RingCentral good?
1 Comment
JM
We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which...Read more
Why don't you make it more user-friendly?
1 Comment
RC
Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
