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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Mid-Market (57.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,452)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(572)4.1 out of 5
Market Segments
Mid-Market (57.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9's Auto Dialer feature is highly effective, scoring 9.1, which is notably higher than Aircall's 8.2. However, reviewers mention that Aircall's Call Routing capabilities, scoring 9.0, provide a more intuitive experience for small businesses.
- Reviewers mention that Aircall excels in Ease of Use with a score of 9.1, making it more user-friendly for teams, while Five9's score of 8.4 indicates a steeper learning curve for new users.
- G2 users highlight that Five9's Voice quality is impressive, scoring 8.9, but users on G2 also note that Aircall's 9.2 rating for the same feature offers a clearer and more reliable communication experience.
- Users say that Aircall's Mobile Access feature, scoring 8.7, is a significant advantage for remote teams, while Five9's lower score of 6.8 suggests limitations in mobile functionality.
- Reviewers mention that Five9's Call Monitoring feature is robust, scoring 8.9, but Aircall's 9.0 rating indicates a slight edge in providing real-time insights and analytics for performance evaluation.
- Users report that while both platforms offer good Support, Aircall's score of 8.5 slightly outperforms Five9's 8.3, suggesting a more responsive and helpful customer service experience.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
Aircall
Free Trial is available
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.7
1,184
8.4
474
Ease of Use
9.1
1,196
8.4
483
Ease of Setup
8.9
670
8.0
342
Ease of Admin
8.6
440
8.0
292
Quality of Support
8.5
1,096
8.3
456
Has the product been a good partner in doing business?
8.2
429
8.6
291
Product Direction (% positive)
8.8
1,146
7.4
470
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.7
6
Not enough data
7.9
56
Not enough data
9.2
8
Not enough data
8.3
7
Not enough data
8.3
8
Not enough data
8.6
7
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.0
142
|
Verified
Not enough data
8.9
136
|
Verified
Not enough data
6.7
7
Agent Tools
Not enough data
8.9
120
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
8.9
144
|
Verified
Automation
Not enough data
8.4
124
|
Verified
Not enough data
8.8
122
|
Verified
Not enough data
8.5
116
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.4
8
Not enough data
5.8
8
AI Capabilities - Auto Dialer
Not enough data
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.5
50
Not enough data
8.4
49
Not enough data
8.5
51
Engagement
Not enough data
8.5
48
Not enough data
8.4
54
Not enough data
8.5
49
Performance
Not enough data
8.7
52
Not enough data
8.9
50
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Channels
9.2
565
|
Verified
8.9
215
|
Verified
Feature Not Available
7.5
164
|
Verified
Feature Not Available
7.9
160
|
Verified
8.0
361
7.4
155
|
Verified
7.9
434
|
Verified
7.5
164
|
Verified
Generative AI
7.8
228
6.1
53
Functions
8.8
558
|
Verified
8.8
244
|
Verified
8.7
543
|
Verified
8.8
247
|
Verified
8.8
528
|
Verified
8.7
222
|
Verified
Feature Not Available
8.1
156
|
Verified
8.7
466
|
Verified
8.7
186
|
Verified
8.9
485
|
Verified
8.8
206
|
Verified
8.8
510
|
Verified
8.8
203
|
Verified
8.8
466
|
Verified
8.6
183
|
Verified
Agentic AI - Contact Center
8.1
87
5.9
28
8.6
90
6.9
30
8.3
88
Feature Not Available
8.1
87
6.5
29
Administrative
8.8
553
|
Verified
8.2
222
|
Verified
8.9
558
|
Verified
8.7
239
|
Verified
8.8
577
|
Verified
8.3
251
|
Verified
9.1
504
|
Verified
8.7
193
|
Verified
Feature Not Available
8.3
165
|
Verified
Compliance
Not enough data
8.8
58
Not enough data
8.8
61
Not enough data
8.5
56
Management
Not enough data
8.5
55
Not enough data
8.5
58
Not enough data
8.6
59
Not enough data
8.5
59
Integration
Not enough data
8.8
60
Not enough data
8.4
59
Not enough data
8.5
56
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
49
|
Verified
Not enough data
8.7
51
|
Verified
Not enough data
8.3
50
|
Verified
Not enough data
8.2
49
|
Verified
Not enough data
6.7
46
Administration
Not enough data
8.0
49
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.4
45
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
188
7.7
90
8.7
211
6.8
85
8.8
208
8.4
94
9.0
215
8.7
97
9.0
220
8.7
96
8.8
205
8.5
94
8.9
204
8.9
97
Generative AI
7.5
114
6.1
29
Workforce Management
9.0
208
9.0
91
8.9
205
9.0
91
Call Center Infrastructure (CCI)
8.7
20
6.4
12
8.9
19
8.2
11
8.1
18
7.1
12
8.2
19
6.3
12
Administrative
9.1
220
9.0
95
8.9
219
8.7
98
Customer Support
Not enough data
8.2
28
Not enough data
8.1
28
Not enough data
7.7
28
Automation
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.1
26
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.7
26
Not enough data
7.6
26
Generative AI
Not enough data
4.7
12
Not enough data
6.4
13
Not enough data
4.9
12
Communication
Not enough data
8.8
54
Not enough data
8.9
55
Not enough data
8.1
48
Not enough data
8.4
50
Not enough data
8.2
41
Internal Use
Not enough data
7.9
56
Not enough data
8.0
44
Not enough data
7.7
43
Not enough data
8.4
46
Not enough data
7.9
47
Not enough data
8.4
48
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.9
18
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
348
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
226
|
Verified
Not enough data
8.7
255
Not enough data
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
Not enough data
8.3
264
|
Verified
Not enough data
8.7
281
|
Verified
Not enough data
Advanced Features
8.1
267
Not enough data
Feature Not Available
Not enough data
8.8
302
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
6.9
8
7.8
46
7.1
8
Calling
9.3
447
9.0
12
8.7
402
8.2
11
9.2
442
8.8
11
9.2
450
9.0
12
8.4
47
9.0
12
Contacts
8.9
436
8.2
12
8.7
415
8.8
10
Feature Not Available
8.5
12
Insights
8.6
432
8.2
12
8.7
418
8.6
11
Feature Not Available
8.8
12
7.7
364
7.8
12
Feature Not Available
7.8
10
7.6
47
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Five9 Intelligent Cloud Contact Center Platform are categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, and Auto Dialer
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Consumer Services
8.6%
Financial Services
7.8%
Insurance
7.3%
Information Technology and Services
6.4%
Telecommunications
5.5%
Other
64.4%
Alternatives
Discussions
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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