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# Aircall vs Five9 Intelligent Cloud Contact Center Platform Comparison - What are their main differences?

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AircallFive9 Intelligent Cloud...[+ Add Product](#)

Pricing

**Aircall**
Free Trial

**$30** User/Month (Billed Annually - 3 User Minimum) · Essentials

**$50** User/Month (Billed Annually - 3 User Minimum) · Professional

**Contact for Details** · Custom

**Five9 Intelligent Cloud Contact Center Platform**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Aircall**
$$$$$

**Five9 Intelligent Cloud Contact Center Platform**
$$$$$

Average Discount

**Aircall**
11%2% more

**Five9 Intelligent Cloud Contact Center Platform**
9%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Aircall** 6 months
Based on 100 responses

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

Return on Investment

**Aircall** 6 months
Based on 100 responses

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

 ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

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**Pros & Cons**
from reviews

**Aircall**
[
Ease of Use (263)
](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615821&qs=pros-and-cons#reviews)[
Easy Integration (112)
](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1614838&qs=pros-and-cons#reviews)[
Connection Issues (71)
](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1615004&qs=pros-and-cons#reviews)[
Call Issues (58)
](https://www.g2.com/products/aircall/reviews?filters%5Bsentiment_snippet%5D=1611552&qs=pros-and-cons#reviews)

**Five9 Intelligent Cloud Contact Center Platform**
[
Ease of Use (131)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732454&qs=pros-and-cons#reviews)[
Customer Support (89)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1733510&qs=pros-and-cons#reviews)[
Call Issues (46)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738088&qs=pros-and-cons#reviews)[
Complexity (35)
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734241&qs=pros-and-cons#reviews)

Integrations

**Aircall**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24c187dd033bda86ce9d7fa59009f41a/4seller.png "Product Avatar Image")

4Seller

](https://www.g2.com/products/4seller/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image")

Apollo.io

](https://www.g2.com/products/apollo-io/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_63cddfda8f27419337993e4a948f2500/bee-2025-04-28.jpg "Product Avatar Image")

Bee

](https://www.g2.com/products/bee-2025-04-28/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image")

Crisp

](https://www.g2.com/products/crisp/reviews)[
View all
](https://www.g2.com/products/aircall/integrations)

**Five9 Intelligent Cloud Contact Center Platform**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/359/large_detail_13bbb369c8268754a786f3dce328f6ce.jpeg "Product Avatar Image")

Dynamics 365

](https://www.g2.com/products/dynamics-365-2026-11-02/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image")

NetSuite

](https://www.g2.com/products/oracle-netsuite/reviews)[
View all
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/integrations)

Screenshots

**Aircall**
 ![Aircall screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92832/Aircall-New-Desktop-Phone.png)

**Five9 Intelligent Cloud Contact Center Platform**
 ![Five9 Intelligent Cloud Contact Center Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/155916/1---Five9-Intelligent-CX-Platform.png)

**Ratings**
from reviews

Meets Requirements

**Aircall**

**8.8** /10

Based on 1,329 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.4** /10

Based on 520 responses

Ease of Use

**Aircall**

**9.2** /10

Based on 1,347 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.4** /10

Based on 530 responses

Ease of Setup

**Aircall**

**9.0** /10

Based on 821 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 386 responses

Ease of Admin

**Aircall**

**8.7** /10

Based on 476 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 326 responses

Quality of Support

**Aircall**

**8.6** /10

Based on 1,231 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.3** /10

Based on 501 responses

Has the product been a good partner in doing business?

**Aircall**

**8.3** /10

Based on 464 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.6** /10

Based on 325 responses

Product Direction (% positive)

**Aircall**

**8.9** /10

Based on 1,272 responses

**Five9 Intelligent Cloud Contact Center Platform**

**7.5** /10

Based on 507 responses

**Features**
ratings from reviews

Contact Center

**8.6** /10

Based on 832 responses

**8.1** /10

Based on 347 responses

Call Center Infrastructure (CCI)

**8.6** /10

Based on 250 responses

**8.0** /10

Based on 120 responses

Outbound Call Tracking

**8.5** /10

Based on 524 responses

**8.4** /10

Based on 12 responses

Uncover more feature rated insights from real users to improve your shopping experience.

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Auto Dialer

Not enough data

**7.2** /10

Based on 165 responses

Conversation Intelligence

**9.9** /10

Based on 13 responses

Not enough data

Contact Center Quality Assurance

Not enough data

**8.1** /10

Based on 62 responses

Call Compliance

Not enough data

**8.6** /10

Based on 73 responses

ServiceNow Store Apps

Not enough data

**9.6** /10

Based on 8 responses

Contact Center Workforce

Not enough data

**8.1** /10

Based on 61 responses

Customer Service Automation

Not enough data

**8.0** /10

Based on 31 responses

Live Chat

Not enough data

**7.6** /10

Based on 72 responses

Speech Analytics

Not enough data

**5.3** /10

Based on 6 responses

VoIP Providers

**8.5** /10

Based on 396 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
55.0%

Mid-Market(51-1000 emp.)
41.0%

Enterprise(\> 1000 emp.)
3.9%

Small-Business(50 or fewer emp.)
55.0%

Mid-Market(51-1000 emp.)
41.0%

Enterprise(\> 1000 emp.)
3.9%

Small-Business(50 or fewer emp.)
23.2%

Mid-Market(51-1000 emp.)
57.3%

Enterprise(\> 1000 emp.)
19.5%

Small-Business(50 or fewer emp.)
23.2%

Mid-Market(51-1000 emp.)
57.3%

Enterprise(\> 1000 emp.)
19.5%

**Reviewers' Industry**

[![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall")](https://www.g2.com/products/aircall/reviews)
Aircall

Computer Software
9.9%

Information Technology and Services
8.0%

Consumer Services
6.2%

Financial Services
5.8%

Telecommunications
3.2%

Other
66.8%

[![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
Five9 Intelligent Cloud Contact Center Platform

Consumer Services
8.9%

Financial Services
8.2%

Insurance
6.9%

Information Technology and Services
6.1%

Hospital & Health Care
5.4%

Other
64.5%

Alternatives

**Aircall Alternatives**

 ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall")

[
JustCall
](/products/saas-labs-justcall/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS")

[
Kixie PowerCall & SMS
](/products/kixie-powercall-sms/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

**Five9 Intelligent Cloud Contact Center Platform Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")

[
8x8 Contact Center
](/products/8x8-contact-center/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

## Aircall vs Five9 Intelligent Cloud... FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Five9 Intelligent Cloud... vs Aircall?

Aircall stands out for higher reviewer satisfaction on ease of use and setup, while Five9 Intelligent Cloud Contact Center Platform is favored for its feature depth and support for larger organizations.

| [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | [Aircall](https://www.g2.com/products/aircall/reviews) |
| --- | --- |
| 4.1/5 (625 reviews) | 4.4/5 (1643 reviews) |
| Mid-Market | Small-Business |
| 8.1 | 8.9 |
| 8.3 | 8.6 |
| Ease of Use (131 all-time mentions) | — |

### How do the pricing models of Five9 Intelligent Cloud... and Aircall compare?

Aircall is rated higher for price satisfaction, indicating reviewers consider it the stronger value compared to Five9 Intelligent Cloud Contact Center Platform.

- **Five9 Intelligent Cloud Contact Center Platform:** In recent reviews, several reviewers mention that pricing could be improved and that cost leaves room to be desired.
- **Aircall:** Reviewers highlight the relatively low cost per user and express satisfaction with the value received for the price.
- **Switching-reason:** Some reviewers switched to Five9 Intelligent Cloud Contact Center Platform from Genesys Cloud due to pricing considerations.

### What are the best alternatives to Five9 Intelligent Cloud... and Aircall?

The top three alternatives to Five9 Intelligent Cloud Contact Center Platform and Aircall are JustCall, Genesys Cloud CX, and Talkdesk.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | Pricing could be improved | Ease of Use (131 all-time mentions) |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1643 reviews) | Small-Business | Relatively low cost per user | Easy to use and quick setup |
| [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2394 reviews) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |
| [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Small-Business | — | — |

### Which Contact Center features should I prioritize when comparing Five9 Intelligent Cloud... and Aircall?

Buyers comparing Five9 Intelligent Cloud Contact Center Platform and Aircall should prioritize ease of use, ease of setup, integrations, feature depth, and support quality.

- **Ease of Use:** Five9 Intelligent Cloud Contact Center Platform scores 8.4 (131 all-time mentions); Aircall scores 9.2.
- **Ease of Setup:** Five9 Intelligent Cloud Contact Center Platform scores 8.1; Aircall scores 8.9.
- **Integrations:** Five9 Intelligent Cloud Contact Center Platform has 50 all-time mentions for integrations; Aircall is frequently cited for integrations with Slack and Shopify.
- **Feature Depth:** Five9 Intelligent Cloud Contact Center Platform offers Agent Scheduling and Assignment, Live Chat, Social, and Speech Analytics, which are not listed for Aircall.
- **Support Quality:** Five9 Intelligent Cloud Contact Center Platform scores 8.3; Aircall scores 8.6.

### What are the pros and cons of Five9 Intelligent Cloud... vs Aircall?

Five9 Intelligent Cloud Contact Center Platform is recognized for its feature depth and ease of use, while Aircall is praised for its simplicity and quick setup.

- **Five9 Intelligent Cloud Contact Center Platform strengths:** Ease of use (131 all-time mentions), customer support (89 all-time mentions), helpful features (88 all-time mentions), and easy integrations (56 all-time mentions).
- **Five9 Intelligent Cloud Contact Center Platform trade-offs:** Call issues (46 all-time mentions), missing features (41 all-time mentions), and complexity (35 all-time mentions).
- **Aircall strengths:** In recent reviews, Aircall is frequently cited for its easy setup, user-friendly interface, and efficient call management.
- **Aircall trade-offs:** Reviewers note occasional delays in support response and limitations in integration options.

### Is Five9 Intelligent Cloud... or Aircall better for small businesses?

Aircall is the better fit for small businesses, as it is most popular in the Small-Business segment and receives strong positive sentiment from small-business reviewers.

- **Five9 Intelligent Cloud Contact Center Platform:** Largest segment is Mid-Market; reviewers note its robust features but mention complexity and higher cost as trade-offs for smaller teams.
- **Aircall:** Largest segment is Small-Business; reviewers consistently highlight its ease of use, quick setup, and suitability for small teams.

### Which Contact Center platform has better integrations?

Reviewers favor Five9 Intelligent Cloud Contact Center Platform for integration breadth, while Aircall is frequently cited for specific integrations with Slack and Shopify.

- **Five9 Intelligent Cloud Contact Center Platform:** 50 all-time mentions for integrations, with recent reviews highlighting its ability to integrate with a wide range of systems.
- **Aircall:** Frequently cited for integrations with Slack (18 all-time mentions) and Shopify (8 all-time mentions), as well as positive feedback on CRM integrations.

### How do Five9 Intelligent Cloud... and Aircall compare on customer support?

Aircall and Five9 Intelligent Cloud Contact Center Platform are rated within 0.3 points on Quality of Support, indicating near parity with Aircall slightly ahead (8.6 vs 8.3).

- **Five9 Intelligent Cloud Contact Center Platform:** Reviewers frequently mention helpful and knowledgeable support, with 89 all-time mentions for customer support, though some note occasional delays or the need for escalation.
- **Aircall:** Recent reviews highlight responsive and knowledgeable support, with several reviewers praising the speed and effectiveness of issue resolution.

### Which is easier to implement, Five9 Intelligent Cloud... or Aircall?

Aircall is rated higher for Ease of Setup by 0.8 points (8.9 vs 8.1), making it the easier platform to implement according to reviewers.

- **Five9 Intelligent Cloud Contact Center Platform:** Reviewers describe the setup as straightforward but occasionally mention complexity and the need for technical assistance for advanced configurations.
- **Aircall:** Reviewers consistently highlight the quick and simple setup process, often noting that onboarding requires minimal effort and time.

### Which product has better Notes?

Five9 Intelligent Cloud Contact Center Platform is more frequently cited for its Notes feature, with reviewers highlighting its ability to save and update customer information automatically.

- **Five9 Intelligent Cloud Contact Center Platform:** Notes feature is frequently mentioned in recent reviews, with reviewers appreciating the automation of note-taking and customer info updates.
- **Aircall:** Reviewers mention call summaries and note-taking capabilities, but with less frequency and detail compared to Five9 Intelligent Cloud Contact Center Platform.