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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,490)4.4 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(584)4.1 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aircall excels in user-friendliness, with many users highlighting its intuitive interface that allows for easy navigation and quick access to features. In contrast, while Five9 is also noted for its usability, some users mention that it can take a bit longer to learn compared to Aircall.
- Users say that Aircall's reliability and speed in call connections significantly enhance their customer service experience. They appreciate the advanced AI features that streamline operations. Five9, while reliable, is often praised for its intelligent call routing and CRM integrations, which help ensure customers are connected to the right agents efficiently.
- Reviewers mention that Aircall's setup process is straightforward, making it easy for teams to get started quickly. In contrast, Five9 users have reported some challenges during the implementation phase, although they do appreciate the platform's robust capabilities once set up.
- According to verified reviews, both platforms provide solid support, but Aircall edges out with slightly higher ratings for quality of support. Users of Five9 appreciate the assistance they receive, particularly in monitoring trends and extracting valuable information from interactions, but some feel that Aircall's support is more responsive.
- G2 reviewers highlight that Five9 offers excellent features for call monitoring and performance evaluation, which are crucial for quality control. Users find it particularly useful for obtaining transcripts and analyzing interactions. Aircall, while also strong in these areas, is noted for its seamless integration of call types and efficient queue management.
- Users report that both platforms cater well to their respective market segments, with Aircall being favored by small businesses for its ease of use and affordability, while Five9 is more popular among mid-market companies that require more complex functionalities. This distinction can influence which platform is better suited for a specific organization's needs.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
Aircall
Free Trial is available
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.8
1,202
8.4
482
Ease of Use
9.2
1,214
8.4
491
Ease of Setup
8.9
688
8.0
349
Ease of Admin
8.6
445
8.0
297
Quality of Support
8.5
1,112
8.3
464
Has the product been a good partner in doing business?
8.2
433
8.6
295
Product Direction (% positive)
8.8
1,164
7.4
478
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.7
7
Agent Tools
Not enough data
8.9
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Automation
Not enough data
8.4
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.4
8
Not enough data
5.8
8
AI Capabilities - Auto Dialer
Not enough data
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Engagement
Not enough data
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Performance
Not enough data
8.7
54
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Channels
9.2
576
|
Verified
8.9
221
|
Verified
Feature Not Available
7.5
169
|
Verified
Feature Not Available
7.8
165
|
Verified
8.0
363
7.4
160
|
Verified
7.9
436
|
Verified
7.5
169
|
Verified
Generative AI
7.8
231
6.3
56
Functions
8.8
562
|
Verified
8.8
251
|
Verified
8.7
545
|
Verified
8.8
253
|
Verified
8.8
531
|
Verified
8.7
228
|
Verified
Feature Not Available
8.1
161
|
Verified
8.7
468
|
Verified
8.7
191
|
Verified
8.9
488
|
Verified
8.8
211
|
Verified
8.8
512
|
Verified
8.8
207
|
Verified
8.8
468
|
Verified
8.6
188
|
Verified
Agentic AI - Contact Center
8.1
90
6.1
31
8.6
94
7.2
34
8.3
90
Feature Not Available
8.2
89
6.6
32
Administrative
8.8
556
|
Verified
8.2
227
|
Verified
8.9
560
|
Verified
8.7
245
|
Verified
8.8
580
|
Verified
8.3
259
|
Verified
9.1
507
|
Verified
8.7
199
|
Verified
Feature Not Available
8.3
170
|
Verified
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
188
7.7
92
8.7
211
6.8
87
8.8
208
8.3
96
9.0
215
8.7
100
9.0
220
8.7
98
8.8
205
8.5
96
8.9
204
8.9
100
Generative AI
7.5
114
6.1
29
Workforce Management
9.0
208
8.9
93
8.9
205
8.9
93
Call Center Infrastructure (CCI)
8.7
20
6.4
12
8.9
19
8.3
12
8.1
18
7.1
12
8.2
19
6.3
12
Administrative
9.1
221
9.0
96
8.9
219
8.7
100
Customer Support
Not enough data
8.1
30
Not enough data
8.2
30
Not enough data
7.8
30
Automation
Not enough data
7.8
29
Not enough data
8.4
29
Not enough data
8.2
28
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.9
28
Not enough data
7.6
28
Generative AI
Not enough data
5.1
13
Not enough data
6.7
14
Not enough data
5.3
13
Communication
Not enough data
8.8
55
Not enough data
8.9
56
Not enough data
8.2
49
Not enough data
8.5
51
Not enough data
8.2
42
Internal Use
Not enough data
7.9
58
Not enough data
8.0
45
Not enough data
7.7
44
Not enough data
8.4
47
Not enough data
8.0
48
Not enough data
8.4
49
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.9
18
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
349
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
226
|
Verified
Not enough data
8.7
255
Not enough data
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
Not enough data
8.3
264
|
Verified
Not enough data
8.7
281
|
Verified
Not enough data
Advanced Features
8.1
267
Not enough data
Feature Not Available
Not enough data
8.8
302
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
6.9
8
7.8
46
7.1
8
Calling
9.3
447
9.0
12
8.7
402
8.2
11
9.2
442
8.8
11
9.2
450
9.0
12
8.4
47
9.0
12
Contacts
8.9
436
8.2
12
8.7
415
8.8
10
Feature Not Available
8.5
12
Insights
8.6
432
8.2
12
8.7
419
8.6
11
Feature Not Available
8.8
12
7.7
364
7.8
12
Feature Not Available
7.8
10
7.6
47
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Five9 Intelligent Cloud Contact Center Platform are categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, and Auto Dialer
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, and Customer Service Automation
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.2%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.0%
Consumer Services
8.8%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Alternatives
Discussions
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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