Best Service Desk Software - Page 6
Service desk software provides a ticketing platform for internal IT service management. The best service desk software serves as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Featured Service Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappyFox Assist AI is a powerful tool designed to unblock employees and enhance productivity through AI-driven support. Specifically tailored for IT, HR, and other support teams, it seamlessly integra
- 50% Mid-Market
- 25% Enterprise
2,488 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IncidentMonitor Service Desk software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization
- 50% Mid-Market
- 50% Small-Business
52 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents,
- 40% Mid-Market
- 40% Small-Business
3,998 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for
- 75% Mid-Market
- 25% Enterprise
176 Twitter followers
- Overview
- User Satisfaction
- Seller Details
TrackStudio is a configurable issue tracking system.
- 50% Mid-Market
- 25% Small-Business
20 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and
- Information Technology and Services
- 50% Mid-Market
- 37% Small-Business
103,149 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
DeskDay CSA is a cloud-based next-gen PSA that empowers MSPs to embrace a modern, conversational, customer-centric solution that keeps your customers satisfied, teams happy, and profitability high. De
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Hoth (House on the Hill) is a trusted provider of powerful, flexible IT Service Management and Enterprise Service Management software. With 30+ years of experience, we help organisations of all sizes—
- 67% Small-Business
- 33% Enterprise
553 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
KACE Service Desk is a comprehensive ticket management solution designed to streamline IT workflows for organizations of all sizes. It enables IT teams to efficiently prioritize, track, and resolve us
- 67% Enterprise
- 33% Mid-Market
17,202 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release
- 33% Small-Business
- 33% Mid-Market
4 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution r
- 67% Mid-Market
- 33% Enterprise
11 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and
- 56% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
WorkReduce Service Desk provides brands & agencies with flexible, on-demand media buying, ad operations, analytics, & creative services support.
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
APSYNET SERVICE DESK
- 50% Enterprise
- 50% Small-Business
75 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Feature Bundle app provides Jira service desk extensions for service desk agents and all Jira Service Management projects. With all the features, you can enhance the Jira customer portal and design a
- 50% Enterprise
- 50% Mid-Market
183 Twitter followers
