Consulting Services for Zendesk for Employee Service

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider that helps U.S. and global companies build high-performing remote teams in the Philippines, Colombia, Mexico, and India. Unlike traditional BPO firms or transactional Employer of Record (EOR) providers, Connext specializes in building fully customized, dedicated offshore teams aligned to each client’s processes, culture, and growth strategy. We function as an extension of your organization—not a call center. Connext supports companies across healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Whether clients need medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams, Connext delivers scalable workforce solutions designed for long-term growth. What Makes Connext Different? Dedicated Teams, Not Shared Resources Every Connext employee works exclusively for one client, ensuring alignment, accountability, and performance. Up to 70% Cost Savings Clients reduce labor costs compared to U.S.-based hiring while maintaining high quality and operational control. AI-Enabled Recruiting & Speed to Hire Our technology-driven recruiting process identifies, vets, and deploys top offshore talent quickly without sacrificing quality. SOC 2-Compliant & Secure Infrastructure Connext provides enterprise-grade security, compliance, and data protection—critical for healthcare, fintech, and regulated industries. High Retention & Client Satisfaction With industry-leading employee retention and long-term client relationships, Connext focuses on sustainable partnerships—not short-term contracts. Ideal For Companies That: Want an alternative to traditional outsourcing or EOR services Need scalable offshore staffing in the Philippines, Latin America, or India Require compliant healthcare outsourcing or revenue cycle support Are private equity-backed companies looking to drive margin expansion Want to build custom global teams without sacrificing culture or quality Connext combines the flexibility of staff augmentation, the infrastructure of a global workforce solutions provider, and the partnership mindset of a long-term growth advisor. If you're searching for offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext delivers a smarter, more strategic way to scale your workforce.

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Premium Plus is a certified Zendesk partner with a strong track record in helping CX and EX teams succeed. Over 1,000 organisations trust us to guide them through every stage of their Zendesk journey. We assist with everything from choosing and buying Zendesk licences to setting up the platform and making ongoing improvements. Our focus is on building long-term partnerships, so you get continuous support and enhancements instead of just a one-off setup. Premium Plus has played an early and active role in Zendesk AI innovation. As the original partner for Ultimate (now Zendesk AI Agents) and a Zendesk AI Certified Implementation Partner, we have in-depth experience with the platform’s most advanced features. Our team includes multiple Zendesk AI-certified experts who work side-by-side with clients to deploy AI tools like AI Agents and Agent Copilot. These solutions help automate routine queries, give agents real-time insights, and create faster, more personalised experiences for both customers and employees. We are committed to helping organisations harness the latest Zendesk capabilities to drive measurable outcomes and continuous improvement. Key services and benefits include: - Zendesk licence procurement and management - End-to-end implementation and workflow configuration - AI Agents and Agent Copilot setup for 80%+ automation and agent productivity - Integration with CRM, communication, and productivity tools - Custom app development and help centre customisation - Ongoing optimisation, training, and strategic consultancy Premium Plus’s expertise and commitment to client success are reflected in numerous Zendesk awards, including EMEA Zendesk Excellence Partner of the Year 2024 and Zendesk Partner of the Year 2023. These awards highlight our dedication to delivering results and client satisfaction. Organisations partnering with Premium Plus typically experience faster ticket resolution, higher customer satisfaction scores, and ongoing improvement in their support operations. Premium Plus is the long-term partner for companies seeking to maximise the value of Zendesk through strategic guidance, tailored support solutions, continuous optimisation, and scalable, AI-powered customer and employee service operations.

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