---
title: IncidentMonitor Reviews
meta_title: 'IncidentMonitor Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how IncidentMonitor works for a business like yours.
aggregate_rating:
  rating_value: 3.6
  review_count: 4
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# IncidentMonitor Reviews
**Vendor:** Monitor 24-7  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 3.6/5.0  
**Total Reviews:** 4
## About IncidentMonitor
IncidentMonitor Service Desk software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization




## IncidentMonitor Reviews
  ### 1. Good Tool

**Rating:** 2.5/5.0 stars

**Reviewed by:** Ariana B. | Social Media Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2023

**What do you like best about IncidentMonitor?**

It's an easy tool to use. Easy to get your u
Issues corrected.

**What do you dislike about IncidentMonitor?**

There is nothing to dislike. I have no complaints at this time.

**What problems is IncidentMonitor solving and how is that benefiting you?**

Helping to resolve minor issues that pop up in the system.

  ### 2. IncidentMonitor

**Rating:** 4.5/5.0 stars

**Reviewed by:** Harshit D. | Support and Implementation Analyst, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 08, 2022

**What do you like best about IncidentMonitor?**

It has many functions at the single platform, one of the best is the ITIL processes like service design, service strategy, service operation which help in making it possible to work around the company just sitting in the frontdesk. The foremost one feature which I personally like the Alerting one.

**What do you dislike about IncidentMonitor?**

There is nothing much to dislike as the use of this software is new to me. The only thing I believe which can be improve is the UI interaction.

**What problems is IncidentMonitor solving and how is that benefiting you?**

Alerting and making the startegy for the organization to achieve the goals.

  ### 3. IncidentMonitor is an advanced and flexible ITSM solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nagesh T. | IT infrastructure Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 19, 2022

**What do you like best about IncidentMonitor?**

IncidentMonitor comes with multiple functionality and features which included ITIL porocesses with integrated workflow engine, SSP and service catalog desinger.it also allows us to extend service beyond service desk into other areas of company.

**What do you dislike about IncidentMonitor?**

Nothing to dislike as it has almost additional features than other applications.

**What problems is IncidentMonitor solving and how is that benefiting you?**

ITIL processes defined in this application which streamlined IT infrastructure and other processes also.

  ### 4. Cool but UI seems still old

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2022

**What do you like best about IncidentMonitor?**

Alerting is become very easier after integrating IncidentManagment

**What do you dislike about IncidentMonitor?**

UI as i said not much interactive, you cann see some work need to be done.

**What problems is IncidentMonitor solving and how is that benefiting you?**

Alerting, SLA, SCA


## IncidentMonitor Discussions
  - [What is IncidentMonitor used for?](https://www.g2.com/discussions/what-is-incidentmonitor-used-for)

- [View IncidentMonitor pricing details and edition comparison](https://www.g2.com/products/incidentmonitor/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+12%3A50%3A11+-0500&secure%5Bsession_id%5D=1949de74-5340-4ce2-bdc1-c25870dd31dd&secure%5Btoken%5D=1cedf5d89fac880327d394b13be8bf575da0edd38be2a50968eed838b43ff8ba&format=llm_user)

## IncidentMonitor Features
**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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