Introducing G2.ai, the future of software buying.Try now
ManageEngine ServiceDesk Plus
Sponsored
ManageEngine ServiceDesk Plus
Visit Website
Product Avatar Image
ServiceWise

By TechExcel

Unclaimed Profile

Claim your company’s G2 profile

Claiming this profile confirms that you work at ServiceWise and allows you to manage how it appears on G2.

    Once approved, you can:

  • Update your company and product details

  • Boost your brand's visibility on G2, search and LLMs

  • Access insights on visitors and competitors

  • Respond to customer reviews

  • We’ll verify your work email before granting access.

Claim Now
3.1 out of 5 stars
4 star
0%
3 star
0%
1 star
0%

How would you rate your experience with ServiceWise?

ManageEngine ServiceDesk Plus
Sponsored
ManageEngine ServiceDesk Plus
Visit Website
This product hasn't been reviewed yet! Be the first to share your experience.
Leave a Review

ServiceWise Reviews & Product Details

Pricing

Pricing provided by ServiceWise.

3 day training At Customer Site

$1,600.00
per day

Half day instructor lead online training

$300.00
per person

ServiceWise Media

ServiceWise Demo - ServiceWise
ServiceWise
ServiceWise Demo - ServiceWise
ServiceWise
Product Avatar Image

Have you used ServiceWise before?

Answer a few questions to help the ServiceWise community

ServiceWise Reviews (4)

Reviews

ServiceWise Reviews (4)

3.1
4 reviews

Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Computer & Network Security
UC
Enterprise (> 1000 emp.)
"ServiceWise"
What do you like best about ServiceWise?

ServiceWise helps sort my work tickets in the easiest way Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

Nothing to dislike as of now. The product works great Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
"Clunky User Experience "
What do you like best about ServiceWise?

Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

User experience has a lack to be desired. Not mobile friendly. Review collected by and hosted on G2.com.

Verified User in Higher Education
IH
Mid-Market (51-1000 emp.)
"ServiceWise, a dated product"
What do you like best about ServiceWise?

The amount of information that you can use in ServiceWise is incredibly in-depth. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
AG
Mid-Market (51-1000 emp.)
"Easy to use"
What do you like best about ServiceWise?

I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

Sometimes there is a lag in the system. It takes a little longer to get the request. Review collected by and hosted on G2.com.

There are not enough reviews of ServiceWise for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Jira Service Management Logo
Jira Service Management
4.3
(954)
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
2
Atera Logo
Atera
4.6
(957)
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
3
SysAid Logo
SysAid
4.5
(731)
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
4
Freshservice Logo
Freshservice
4.6
(1,307)
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
5
ServiceNow IT Service Management Logo
ServiceNow IT Service Management
4.4
(1,203)
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
6
SolarWinds Service Desk Logo
SolarWinds Service Desk
4.3
(764)
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
7
Autotask Logo
Autotask
4.3
(520)
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
8
ConnectWise PSA Logo
ConnectWise PSA
3.9
(514)
Business Automation and ConnectWise PSA (formerly ConnectWise Manage)
9
ClickUp Logo
ClickUp
4.7
(10,856)
ClickUp is one app to replace them all. It's the future of work. More than just task management - ClickUp offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate.
10
Salesforce Service Cloud Logo
Salesforce Service Cloud
4.4
(7,169)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Show More

Pricing Options

Pricing provided by ServiceWise.

3 day training At Customer Site

$1,600.00
per day

Half day instructor lead online training

$300.00
per person

ITIL Primer

$545
Product Avatar Image
ServiceWise
View Alternatives