This product hasn't been reviewed yet! Be the first to share your experience.

ServiceWise Reviews & Product Details

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.

Seller

TechExcel

Product Description

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.

Pricing

Pricing provided by ServiceWise.

3 day training At Customer Site

$1,600.00

per day

Half day instructor lead online training

$300.00

per person

View More Pricing Information

Top-Rated Alternatives

Jira Service Management

View All Alternatives

ServiceWise Media

ServiceWise

ServiceWise Reviews (4)

G2 reviews are authentic and verified.

Here's how.

UC

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

9/17/2021

"ServiceWise"

5/5

What do you like best about ServiceWise?

ServiceWise helps sort my work tickets in the easiest way Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

Nothing to dislike as of now. The product works great Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/18/2018

"Clunky User Experience "

1.5/5

What do you like best about ServiceWise?

Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

User experience has a lack to be desired. Not mobile friendly. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceWise:

If you’re looking for ease of use and mobility - ServiceWise isn’t the solution for you. Review collected by and hosted on G2.com.

What problems is ServiceWise solving and how is that benefiting you?

Keeps track of tickets in tandem with ITIL service level agreements, placing priority of what tickets need to be addressed first. Review collected by and hosted on G2.com.

IH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/17/2018

"ServiceWise, a dated product"

1.5/5

What do you like best about ServiceWise?

The amount of information that you can use in ServiceWise is incredibly in-depth. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk. Review collected by and hosted on G2.com.

AG

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

10/24/2016

"Easy to use"

4.5/5

What do you like best about ServiceWise?

I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

Sometimes there is a lag in the system. It takes a little longer to get the request. Review collected by and hosted on G2.com.