ServiceWise Reviews & Product Details


What is ServiceWise?

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.

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ServiceWise Screenshots


ServiceWise Profile Details

ServiceWise Profile Details

Vendor
TechExcel
Company Website
Year Founded
1995
HQ Location
Lafayette, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
76
Twitter
@TechExcel
Twitter Followers
198
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Companies Using ServiceWise

First American
TriTech Software Systems
Premier Health

ServiceWise Reviews

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1-3 of 3 total ServiceWise reviews

ServiceWise Reviews

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1-3 of 3 total ServiceWise reviews
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AG
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Easy to use"

What do you like best?

I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do.

What do you dislike?

Sometimes there is a lag in the system. It takes a little longer to get the request.

What problems are you solving with the product? What benefits have you realized?

I am always looking for a way to make my products Easier for the consumer to use or to get help.

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UT
Small-Business
(11-50 employees)
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"Clunky User Experience "

What do you like best?

Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues.

What do you dislike?

User experience has a lack to be desired. Not mobile friendly.

Recommendations to others considering the product:

If you’re looking for ease of use and mobility - ServiceWise isn’t the solution for you.

What problems are you solving with the product? What benefits have you realized?

Keeps track of tickets in tandem with ITIL service level agreements, placing priority of what tickets need to be addressed first.

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IH
Mid-Market
(201-500 employees)
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"ServiceWise, a dated product"

What do you like best?

The amount of information that you can use in ServiceWise is incredibly in-depth.

What do you dislike?

The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk.

What problems are you solving with the product? What benefits have you realized?

It allows for in-depth tracking of cases throughout our campus.

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ServiceWise Pricing

3 day training At Customer Site
Half day instructor lead online training

ServiceWise User Ratings

5.6
Ease of Use
Average: 8.3*
8.3
Quality of Support
Average: 8.5*
5.8
Ease of Setup
Average: 7.8*
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