ServiceWise Reviews & Product Details

ServiceWise Overview

What is ServiceWise?

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.

ServiceWise Details
Product Description

ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for searching knowledge.


Seller Details
Seller
TechExcel
Company Website
Year Founded
1995
HQ Location
Lafayette, CA
Twitter
@TechExcel
192 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
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ServiceWise Reviews

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. Review collected by and hosted on G2.com.

What do you dislike?

User experience has a lack to be desired. Not mobile friendly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you’re looking for ease of use and mobility - ServiceWise isn’t the solution for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeps track of tickets in tandem with ITIL service level agreements, placing priority of what tickets need to be addressed first. Review collected by and hosted on G2.com.

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IH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The amount of information that you can use in ServiceWise is incredibly in-depth. Review collected by and hosted on G2.com.

What do you dislike?

The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows for in-depth tracking of cases throughout our campus. Review collected by and hosted on G2.com.

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AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there is a lag in the system. It takes a little longer to get the request. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am always looking for a way to make my products Easier for the consumer to use or to get help. Review collected by and hosted on G2.com.

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