--- title: ServiceWise Reviews meta_title: 'ServiceWise Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ServiceWise works for a business like yours. aggregate_rating: rating_value: 3.1 review_count: 4 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

ServiceWise Reviews & Product Details

Pricing

Pricing provided by ServiceWise.

3 day training At Customer Site

$1,600.00
per day

Half day instructor lead online training

$300.00
per person
View More Pricing Information

Top-Rated Alternatives

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Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"ServiceWise"
5/5
What do you like best about ServiceWise?

ServiceWise helps sort my work tickets in the easiest way Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

Nothing to dislike as of now. The product works great Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Clunky User Experience "
1.5/5
What do you like best about ServiceWise?

Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

User experience has a lack to be desired. Not mobile friendly. Review collected by and hosted on G2.com.

Verified User in Higher Education
IH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"ServiceWise, a dated product"
1.5/5
What do you like best about ServiceWise?

The amount of information that you can use in ServiceWise is incredibly in-depth. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos
AG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Easy to use"
4.5/5
What do you like best about ServiceWise?

I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do. Review collected by and hosted on G2.com.

What do you dislike about ServiceWise?

Sometimes there is a lag in the system. It takes a little longer to get the request. Review collected by and hosted on G2.com.

There are not enough reviews of ServiceWise for G2 to provide buying insight. Below are some alternatives with more reviews:

1
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3
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5
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Show More

Questions about ServiceWise? Ask real users or explore answers from the community

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GU
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What is ServiceWise used for?

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Pricing Options

Pricing provided by ServiceWise.

3 day training At Customer Site

$1,600.00
per day

Half day instructor lead online training

$300.00
per person

ITIL Primer

$545
View More Pricing Information

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