--- title: Hoth (House on the Hill) Reviews meta_title: 'Hoth (House on the Hill) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Hoth (House on the Hill) works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 3 scale: '5' date_modified: '2025-10-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Hoth (House on the Hill) Reviews **Vendor:** Houseonthehill **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 3 ## About Hoth (House on the Hill) Hoth (House on the Hill) is a trusted provider of powerful, flexible IT Service Management and Enterprise Service Management software. With 30+ years of experience, we help organisations of all sizes—from public sector teams to enterprise businesses—streamline support, reduce costs, and elevate service delivery. Our modern, AI-powered platform delivers fast ITIL-aligned solutions out of the box, while also offering the flexibility to scale and customise as your needs evolve. Hoth goes beyond ITSM to support Customer Service, Facilities, and Governance Risk & Compliance—all in one intuitive platform. Whether you’re looking for rapid deployment or deeper configuration, Hoth helps you get ITIL and get going—fast. Visit us at SITS to see how we’re making service smarter, faster, and more connected—backed by UK-based support you can rely on. ## Hoth (House on the Hill) Reviews ### 1. House-on-the-Hill Service test aptly a made to measure service desk software **Rating:** 5.0/5.0 stars **Reviewed by:** Siddharth S. | Cloud Engineer Trainee , Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Hoth (House on the Hill)?** the most helpful part of the house on the hill service is both cloud and onsite friendly and its also mobile compatible there is also good features like chat, inbound and outbound email , and unlimited end users **What do you dislike about Hoth (House on the Hill)?** in the House-on-the-Hill Service desk, the templates are not user friendly and the resolution of tickets queries needs to be automated and the user interface of the mobile application must be updated **What problems is Hoth (House on the Hill) solving and how is that benefiting you?** Give Customers & Analysts a Clear View the first problem is ticket management Request Fulfilment Streamlined Request Management Problem Management Control the Problem Process Change Management. Automated, Paperless Change Authorisation so these problems have been mitigated by the software. ### 2. Best Way to manage the support request **Rating:** 4.0/5.0 stars **Reviewed by:** prashant p. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Hoth (House on the Hill)?** Ease of use and the user interface is very good. **What do you dislike about Hoth (House on the Hill)?** Sometimes the processing of the in-built flow is taking some time to load. **What problems is Hoth (House on the Hill) solving and how is that benefiting you?** Internal support related request raised by the user and end business user who are interacting with this, ### 3. Amazing experience with "SupportDesk" **Rating:** 3.5/5.0 stars **Reviewed by:** Devesh C. | Security Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2021 **What do you like best about Hoth (House on the Hill)?** IT Provides Best Service Management & great IT support I like best thing is Knowledge Base To answer common Questions of customer Easily Resolved and Dashboards was also 10 out of 9 **What do you dislike about Hoth (House on the Hill)?** I don't dislike So Nothing to Say here anything **Recommendations to others considering Hoth (House on the Hill):** Yeah if you looking for Great Management for customers then definitely you Go ahead 🔥🔥 **What problems is Hoth (House on the Hill) solving and how is that benefiting you?** It was very useful for managing customers It was Easy and reliable it have many features so It make So Special So Definitely Go ahead ## Hoth (House on the Hill) Discussions - [What is House-on-the-Hill Service Desk used for?](https://www.g2.com/discussions/what-is-house-on-the-hill-service-desk-used-for) - [View Hoth (House on the Hill) pricing details and edition comparison](https://www.g2.com/products/hoth-house-on-the-hill/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+04%3A29%3A56+-0500&secure%5Bsession_id%5D=0b71efc5-2955-437a-b0ae-17c11500250d&secure%5Btoken%5D=3d6f8258bb87d7819508562d0e47a6a5deae516b555a5efd49f9bbe951bb99cb&format=llm_user) ## Hoth (House on the Hill) Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Hoth (House on the Hill) Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,820 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,222 reviews)