The best thing I like about this platform is that it's all in all one approach. Rather than using separate tools for process management, document management, analytics and other sorts of service requests, all the needed things are available within a single platform. Their low-code capabilities make our task easier by automating workflows and creating custom business applications without even having an extensive development effort. The platform also provides strong visibility into business processes and customer interactions through centralized dashboard and analytics. This platforms interfaces intuitive once our user becomes familiar with it. Their visual workflow builders and low-code tools simplify our process automation and make it easier for businesses to participate in digital transformation projects without even needing deep programming knowledge. Review collected by and hosted on G2.com.

Though this platform is feature-rich, it also creates a learning curve for our new users during the implementation in our workspace. Organisations may need time to fully understand and configure the various modules. Some of their advanced customisations and integrations also require technical expertise, especially for large enterprise deployments. Review collected by and hosted on G2.com.

Very user-friendly, and the customer service team provides fast assistance. Review collected by and hosted on G2.com.

As a new user, I found the learning curve fairly steep, and it seems like the onboarding resources could be clearer and more helpful. Review collected by and hosted on G2.com.

Well, about SYDLE ONE: your first interaction with the website makes you think: 'what a beautiful website'. The website has everything that a CRM enterprise needs: Customer Support, ease of use, easy to integrate, easy to implement and, even with frequent use, the website doesn't struggle at all. Seriously, it's very beautiful and clean. Cheers to the Frontend dev team! Review collected by and hosted on G2.com.

I've been thinking about the things I dislike about this one, but NOTHING came to my mind... it's simply a perfect website... Review collected by and hosted on G2.com.

SYDLE ONE presents an attractive proposition to many businesses interested in simplifying processes. The BPM and ECM features enabled me to easily configure and implement workflows as well as archive documents. Review collected by and hosted on G2.com.

SYDLE ONE has a problem in integrating data from some of its built-in modules. Raw data can be consolidated in a central location, often though, analyzing the data or creating a report entails using other BI applications. Review collected by and hosted on G2.com.

To the extent of the company’s digitization process, SYDLE ONE has been beneficial. These consist of the CRM and Service Desk which have been instrumental in handling customers and improving efficiency in service delivery. Review collected by and hosted on G2.com.

Some features such as approval settings with intricate hierarchal working flows or fine-tuned content edition are not easy to employ on portable devices. Review collected by and hosted on G2.com.

Sydle one can be highly customizable, being adaptive for the business Review collected by and hosted on G2.com.

Lacks frameworks that will allow you to just implement the solution in the company using the best practices in the market for a big environment Review collected by and hosted on G2.com.

Developing complex and dynamic business processes on SYDLE ONE is easy, and the platform is very comprehensive. Besides the BPM and ECM solutions that have allowed us to automate processes and structure data, Analytics is a great feature and has been really helping our teams in tracking KPIs. We used to have some manual work, but now I can say that everything is quite automated because of SYDLE ONE. Their support team is also always available to help with any issues, and learning how to use the platform is an intuitive and fun process. Review collected by and hosted on G2.com.

We really can’t find any features of the platform that we don't like so far. Review collected by and hosted on G2.com.

Our business requires a lot of communication, and we use SYDLE ONE mainly for service via chatbot and WhatsApp which, combined with the 360-degree view of customers that the platform provides, serves us very well. SYDLE ONE is also responsive, so we can all use it on our laptops, tablets, and even our phones. That’s very helpful when we need to do something but we’re not in the office. Additionally, the platform’s data analytics allows us to have more control over the company. Review collected by and hosted on G2.com.

So far we have had no issues with the platform, and the support team has been very responsive. Review collected by and hosted on G2.com.

SYDLE ONE is a complete digital platform that provides multiple solutions, covering our business end to end. It’s an excellent tool for mid-sized and large businesses because it integrates the whole company. Having more than one team working on the same platform in an organized and easy way has considerably boosted our work and, as different teams in our company all use the same platform, we have all our information gathered in the same place. In short, it is as powerful as an ERP system, while being much more flexible and affordable. Review collected by and hosted on G2.com.

We haven't had any problems with the platform. Some features could be upgraded, such as customizing some form layouts, but the company is constantly working on new releases. Review collected by and hosted on G2.com.

I believe the platform enables end-users to understand and improve many of its flows; the interface is user-friendly, it brings flexibility to create, test, and re-use flows, easy to connect with other corporate applications. Review collected by and hosted on G2.com.

It requires time for the user to obtain the most of the platform, but it's connected to the cultural shift more than the technicity itself. For the first time, it doesn't sound easy if the end-user is not well educated on BPM or process-oriented. However, as the flows are created and optimized, the perception starts to change and have more engagement. Review collected by and hosted on G2.com.