Serviceaide Intelligent Service Management Reviews & Product Details

Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support.

Seller

Serviceaide

Discussions

Serviceaide Intelligent Service Management Community

Languages Supported

English

Overview by

Jon ODonovan

Pricing

Pricing provided by Serviceaide Intelligent....

Basic

$50.00

Per Month

View More Pricing Information

Top-Rated Alternatives

Jira Service Management

4.3/5(1,014)

ServiceNow IT Service Management

4.5/5(2,036)

Freshservice

4.6/5(1,387)

View All Alternatives

Serviceaide Intelligent Service Management Integrations

(2)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

PG

Parul G.

Software developers

Mid-Market (51-1000 emp.)

12/16/2020

"All management solution at one place"

3.5/5

What do you like best about Serviceaide Intelligent Service Management?

it makes easy to view all the pending tickets at one place and action taken on them so far. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide Intelligent Service Management?

it takes longer to add comments and post it so that other can view it. Review collected by and hosted on G2.com.

SK

Seema K.

Business analyst

Enterprise (> 1000 emp.)

10/27/2020

"ITSM review"

5/5

What do you like best about Serviceaide Intelligent Service Management?

Provides a central tool to manage all services related to development, plan, deployment and release management. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide Intelligent Service Management?

Process are well defined and hence navigating through all the options can be cumbersome Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/24/2019

"Amazing Experience with service Industry"

4.5/5

What do you like best about Serviceaide Intelligent Service Management?

They have the knowledge and know where to use it. This is the best which I like. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide Intelligent Service Management?

Management issues and which was fixed later. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceaide Intelligent Service Management:

Its a great practice, Must Try Review collected by and hosted on G2.com.

What problems is Serviceaide Intelligent Service Management solving and how is that benefiting you?

As we know ITSM is focused on operational excellence and cost-efficiency, so the organization can invest its resources elsewhere. Benefits what I got is:- Lower costs for IT operations, Minimal service outages, Improved efficiency of IT help desk teams and Minimal service outages. Review collected by and hosted on G2.com.