--- title: Serviceaide Intelligent Service Management Reviews meta_title: 'Serviceaide Intelligent Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Serviceaide Intelligent Service Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2025-10-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Serviceaide Intelligent Service Management Reviews **Vendor:** Serviceaide **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About Serviceaide Intelligent Service Management Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support. ## Serviceaide Intelligent Service Management Reviews ### 1. All management solution at one place **Rating:** 3.5/5.0 stars **Reviewed by:** Parul G. | Software developers , Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about Serviceaide Intelligent Service Management?** it makes easy to view all the pending tickets at one place and action taken on them so far. **What do you dislike about Serviceaide Intelligent Service Management?** it takes longer to add comments and post it so that other can view it. **What problems is Serviceaide Intelligent Service Management solving and how is that benefiting you?** We are managing our infrastructure related issues with it. It smoothens the coordination between analysts. ### 2. ITSM review **Rating:** 5.0/5.0 stars **Reviewed by:** Seema K. | Business analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Serviceaide Intelligent Service Management?** Provides a central tool to manage all services related to development, plan, deployment and release management. **What do you dislike about Serviceaide Intelligent Service Management?** Process are well defined and hence navigating through all the options can be cumbersome **Recommendations to others considering Serviceaide Intelligent Service Management:** ITSM covers all ITIL processes. **What problems is Serviceaide Intelligent Service Management solving and how is that benefiting you?** To centralise all the processes and act as a single point of contact for all business needs ### 3. Amazing Experience with service Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Serviceaide Intelligent Service Management?** They have the knowledge and know where to use it. This is the best which I like. **What do you dislike about Serviceaide Intelligent Service Management?** Management issues and which was fixed later. **Recommendations to others considering Serviceaide Intelligent Service Management:** Its a great practice, Must Try **What problems is Serviceaide Intelligent Service Management solving and how is that benefiting you?** As we know ITSM is focused on operational excellence and cost-efficiency, so the organization can invest its resources elsewhere. Benefits what I got is:- Lower costs for IT operations, Minimal service outages, Improved efficiency of IT help desk teams and Minimal service outages. ## Serviceaide Intelligent Service Management Discussions - [What is Serviceaide Intelligent Service Management used for?](https://www.g2.com/discussions/what-is-serviceaide-intelligent-service-management-used-for) - [View Serviceaide Intelligent Service Management pricing details and edition comparison](https://www.g2.com/products/serviceaide-intelligent-service-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+01%3A28%3A51+-0500&secure%5Bsession_id%5D=2249c0f0-d97e-4aa2-b182-1c852f2aed99&secure%5Btoken%5D=62242fbe83285755ed039c22938672add4b293f4c4b69cc662cb45d966a8b3f0&format=llm_user) ## Serviceaide Intelligent Service Management Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Serviceaide Intelligent Service Management Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,820 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews)