2026 Best Software Awards are here!See the list

Best Enterprise Remote Support Software - Page 2

Anindita Sengupta
AS
Researched and written by Anindita Sengupta

Products classified in the overall Remote Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Remote Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Remote Support category.

In addition to qualifying for inclusion in the Remote Support Software category, to qualify for inclusion in the Enterprise Business Remote Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Enterprise
  • Rating
  • Language
  • Pricing
  • Advanced Security Features
1 filter applied
Clear All
  • Enterprise
  • Rating
  • Language
  • Pricing
  • Advanced Security Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Advanced Security Features
Sort by
Clear All

25 Listings in Enterprise Remote Support Software Available

  • Sort By:
    G2 Score
Splashtop Remote Access
(500)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Remote Support software
Save to My Lists
Entry Level Price:$6.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

    Users
    • Owner
    • President
    Industries
    • Accounting
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Splashtop Remote Access is a tool that provides features like file transfer, chat, and multi-monitor support for remote work.
    • Reviewers frequently mention the ease of use, the ability to see the last time a user has logged in, the speed and simplicity of the tool, and the high level of security as positive aspects of Splashtop Remote Access.
    • Reviewers noted issues with inconsistent connection stability, limited advanced features, a less modern user interface, and difficulties in managing large teams that need fine access to various groups.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Splashtop Remote Access Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    59
    Easy Setup
    33
    Remote Access
    22
    Easy to Access
    19
    Remote Support
    18
    Cons
    Remote Access Issues
    19
    Connection Issues
    11
    Feature Limitations
    7
    Slow Performance
    7
    Expensive
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Splashtop Remote Access features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    8.2
    Compliance
    Average: 8.8
    8.4
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Splashtop Inc.
    Company Website
    Year Founded
    2006
    HQ Location
    Cupertino, CA
    Twitter
    @splashtop
    5,218 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivi

Users
  • Owner
  • President
Industries
  • Accounting
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Splashtop Remote Access is a tool that provides features like file transfer, chat, and multi-monitor support for remote work.
  • Reviewers frequently mention the ease of use, the ability to see the last time a user has logged in, the speed and simplicity of the tool, and the high level of security as positive aspects of Splashtop Remote Access.
  • Reviewers noted issues with inconsistent connection stability, limited advanced features, a less modern user interface, and difficulties in managing large teams that need fine access to various groups.
Splashtop Remote Access Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
59
Easy Setup
33
Remote Access
22
Easy to Access
19
Remote Support
18
Cons
Remote Access Issues
19
Connection Issues
11
Feature Limitations
7
Slow Performance
7
Expensive
5
View All Pros and Cons
Splashtop Remote Access features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
8.2
Compliance
Average: 8.8
8.4
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Splashtop Inc.
Company Website
Year Founded
2006
HQ Location
Cupertino, CA
Twitter
@splashtop
5,218 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
Devolutions Remote Desktop Manager
(194)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IT teams often juggle a patchwork of RDP (Remote Desktop Protocol) apps, SSH (Secure Shell) clients, and scattered password vaults. Remote Desktop Manager (RDM) turns that sprawl into one searchable i

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Devolutions Remote Desktop Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Mobile Compatibility
    3
    Password Management
    3
    Remote Access
    3
    Cross-Platform
    2
    Customer Support
    2
    Cons
    Delay Issues
    1
    Integration Difficulty
    1
    Learning Curve
    1
    Pricing Issues
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Devolutions Remote Desktop Manager features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Quality of Support
    Average: 8.9
    8.4
    Compliance
    Average: 8.8
    9.1
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Devolutions
    Year Founded
    2010
    HQ Location
    Lavaltrie, Quebec
    Twitter
    @DevolutionsInc
    1,234 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    219 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IT teams often juggle a patchwork of RDP (Remote Desktop Protocol) apps, SSH (Secure Shell) clients, and scattered password vaults. Remote Desktop Manager (RDM) turns that sprawl into one searchable i

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Small-Business
  • 40% Mid-Market
Devolutions Remote Desktop Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Mobile Compatibility
3
Password Management
3
Remote Access
3
Cross-Platform
2
Customer Support
2
Cons
Delay Issues
1
Integration Difficulty
1
Learning Curve
1
Pricing Issues
1
Slow Performance
1
View All Pros and Cons
Devolutions Remote Desktop Manager features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.2
9.0
Quality of Support
Average: 8.9
8.4
Compliance
Average: 8.8
9.1
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Devolutions
Year Founded
2010
HQ Location
Lavaltrie, Quebec
Twitter
@DevolutionsInc
1,234 Twitter followers
LinkedIn® Page
www.linkedin.com
219 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
ScreenConnect
(490)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
    • Reviewers appreciate the software's fast and reliable remote access, its ability to work smoothly on low bandwidth, and its strong security features that provide confidence during sensitive remote work.
    • Users experienced occasional session drops that can disrupt workflow, a complex setup process for non-technical users, and limitations on advanced features unless upgraded to a higher plan.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ScreenConnect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Remote Access
    7
    Reliability
    6
    Remote Work
    6
    Easy Communication
    5
    Cons
    Expensive
    4
    Remote Access Issues
    4
    Technical Issues
    3
    Internet Dependency
    2
    Not User-Friendly
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ScreenConnect features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,940 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and re

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise Control is a software that provides remote access capabilities, allowing users to connect to various devices and perform tasks remotely.
  • Reviewers appreciate the software's fast and reliable remote access, its ability to work smoothly on low bandwidth, and its strong security features that provide confidence during sensitive remote work.
  • Users experienced occasional session drops that can disrupt workflow, a complex setup process for non-technical users, and limitations on advanced features unless upgraded to a higher plan.
ScreenConnect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Remote Access
7
Reliability
6
Remote Work
6
Easy Communication
5
Cons
Expensive
4
Remote Access Issues
4
Technical Issues
3
Internet Dependency
2
Not User-Friendly
2
View All Pros and Cons
ScreenConnect features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,940 Twitter followers
LinkedIn® Page
www.linkedin.com
3,439 employees on LinkedIn®
LogMeIn Resolve
(441)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Resolve Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Remote Control
    28
    Remote Access
    25
    Remote Support
    24
    Customer Support
    23
    Cons
    Remote Access Issues
    14
    Expensive
    12
    Slow Performance
    12
    Technical Issues
    10
    Connection Issues
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Resolve features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Quality of Support
    Average: 8.9
    8.3
    Compliance
    Average: 8.8
    8.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,356 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
LogMeIn Resolve Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Remote Control
28
Remote Access
25
Remote Support
24
Customer Support
23
Cons
Remote Access Issues
14
Expensive
12
Slow Performance
12
Technical Issues
10
Connection Issues
9
View All Pros and Cons
LogMeIn Resolve features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.7
Quality of Support
Average: 8.9
8.3
Compliance
Average: 8.8
8.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,356 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®
LogMeIn Rescue
(198)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    5
    Remote Control
    4
    Remote Support
    4
    Customer Support
    3
    Cons
    Expensive
    2
    Ticketing Issues
    2
    Admin
    1
    App Stability
    1
    Complex Administration
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Quality of Support
    Average: 8.9
    9.0
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,356 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
5
Remote Control
4
Remote Support
4
Customer Support
3
Cons
Expensive
2
Ticketing Issues
2
Admin
1
App Stability
1
Complex Administration
1
View All Pros and Cons
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.8
Quality of Support
Average: 8.9
9.0
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,356 Twitter followers
LinkedIn® Page
www.linkedin.com
1,029 employees on LinkedIn®
SecureLink Customer Connect
(32)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Seller Details
    Expand/Collapse Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers

Users
No information available
Industries
  • Hospital & Health Care
  • Computer Software
Market Segment
  • 53% Enterprise
  • 31% Mid-Market
SecureLink Customer Connect features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
9.7
Compliance
Average: 8.8
7.9
Multi-Platform Support
Average: 8.7
Seller Details
Seller
SecureLink
Year Founded
2003
HQ Location
Austin, TX
Twitter
@securelink
44 Twitter followers
LinkedIn® Page
www.linkedin.com
127 employees on LinkedIn®
Kaseya VSA
(322)4.1 out of 5
Optimized for quick response
View top Consulting Services for Kaseya VSA
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
    • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
    • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya VSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    16
    Ease of Use
    15
    Remote Access
    10
    User Interface
    10
    Features
    9
    Cons
    Missing Features
    8
    Connectivity Issues
    6
    Improvement Needed
    6
    Remote Access Issues
    5
    Slow Performance
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.2
    7.4
    Quality of Support
    Average: 8.9
    7.7
    Compliance
    Average: 8.8
    7.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,512 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
  • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
  • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
Kaseya VSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
16
Ease of Use
15
Remote Access
10
User Interface
10
Features
9
Cons
Missing Features
8
Connectivity Issues
6
Improvement Needed
6
Remote Access Issues
5
Slow Performance
5
View All Pros and Cons
Kaseya VSA features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.2
7.4
Quality of Support
Average: 8.9
7.7
Compliance
Average: 8.8
7.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,439 Twitter followers
LinkedIn® Page
www.linkedin.com
5,512 employees on LinkedIn®
Help Lightning
(67)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $75,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

    Users
    No information available
    Industries
    • Chemicals
    • Information Technology and Services
    Market Segment
    • 42% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
    • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
    • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Lightning Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    6
    Screen Sharing
    4
    Reliability
    3
    Service Quality
    3
    Cons
    Delay Issues
    6
    Connectivity Issues
    3
    Screen Resolution
    3
    Screen Sharing
    3
    Connection Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Lightning features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.5
    Quality of Support
    Average: 8.9
    8.9
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Lightning
    Company Website
    Year Founded
    2016
    HQ Location
    Birmingham, AL
    Twitter
    @helplightning
    3,979 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Users
No information available
Industries
  • Chemicals
  • Information Technology and Services
Market Segment
  • 42% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Help Lightning is a tool that assists users through their camera or screen to resolve their issues with interactive guidance.
  • Reviewers frequently mention the ease of use, the ability to freeze and share images, and the seamless transition from chat to video call as key benefits of the product.
  • Users experienced issues with screen sharing disconnecting, videos taking a long time to download, and the screen sharing function going black after a short period of time.
Help Lightning Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
6
Screen Sharing
4
Reliability
3
Service Quality
3
Cons
Delay Issues
6
Connectivity Issues
3
Screen Resolution
3
Screen Sharing
3
Connection Issues
2
View All Pros and Cons
Help Lightning features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.5
Quality of Support
Average: 8.9
8.9
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Help Lightning
Company Website
Year Founded
2016
HQ Location
Birmingham, AL
Twitter
@helplightning
3,979 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Surfly
(100)4.8 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Surfly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Deployment Ease
    2
    Ease of Use
    2
    Remote Support
    2
    Security
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Surfly features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Quality of Support
    Average: 8.9
    8.8
    Compliance
    Average: 8.8
    8.8
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Surfly
    Year Founded
    2012
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Surfly
    907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 34% Mid-Market
Surfly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Deployment Ease
2
Ease of Use
2
Remote Support
2
Security
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Surfly features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.3
Quality of Support
Average: 8.9
8.8
Compliance
Average: 8.8
8.8
Multi-Platform Support
Average: 8.7
Seller Details
Seller
Surfly
Year Founded
2012
HQ Location
Amsterdam, Netherlands
Twitter
@Surfly
907 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
XMReality
(38)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 39% Small-Business
    • 37% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • XMReality features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Quality of Support
    Average: 8.9
    8.3
    Compliance
    Average: 8.8
    8.6
    Multi-Platform Support
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    XMReality
    Year Founded
    2007
    HQ Location
    Linkoping, Sweden
    Twitter
    @XMReality
    556 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
    Ownership
    STO: XMR
Product Description
How are these determined?Information
This description is provided by the seller.

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of

Users
No information available
Industries
No information available
Market Segment
  • 39% Small-Business
  • 37% Enterprise
XMReality features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.4
Quality of Support
Average: 8.9
8.3
Compliance
Average: 8.8
8.6
Multi-Platform Support
Average: 8.7
Seller Details
Seller
XMReality
Year Founded
2007
HQ Location
Linkoping, Sweden
Twitter
@XMReality
556 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Ownership
STO: XMR
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Advanced Security Features
Sort by
Clear All
  • Enterprise
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Advanced Security Features
Sort by
Clear All

25 Listings in Enterprise Remote Support Software Available

  • Sort By:
    G2 Score

Recommended For You

SparkPlug
Square Gift Cards
Delightree
Findbar
Bravo Pawn Systems