Best Enterprise Remote Support Software - Page 2

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 117

Category Stats (Sep 2026)

  • Average Rating: 4.48/5 (↓0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SetMe (+0.34%) - Among all products in this category, SetMe recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 27,600+ Authentic Reviews
  • 117+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, TeamViewer, Remote Monitoring and Management, JumpCloud, Zoho Assist, PDQ Connect, BeyondTrust Remote Support, and SureMDM by 42Gears.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=teamviewer&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=jumpcloud&focus%5B%5D=zoho-assist&focus%5B%5D=pdq-connect&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=suremdm-by-42gears&segment=enterprise)

Devolutions Remote Desktop Manager

Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints.

Average Rating: 4.7/5.0

Total Reviews: 195

How Do G2 Users Rate Devolutions Remote Desktop Manager?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)
  • Compliance: 8.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Devolutions Remote Desktop Manager?

  • Seller: Devolutions
  • Year Founded: 2010
  • HQ Location: Lavaltrie, Quebec
  • Twitter: @DevolutionsInc
    1,249 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    234 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Small, 41% Medium

What Do G2 Reviewers Say About Devolutions Remote Desktop Manager?

AI-generated summary from verified user reviews

Pros
  • Users value the mobile compatibility of Devolutions RDM, ensuring access to remote management anytime, anywhere.
  • Users value the seamless password management in RDM, enabling easy access to credentials from anywhere.
  • Users value the superior remote access capabilities of RDM, enabling seamless management of connections and credentials.
  • Users value the cross-platform support of RDM, enabling seamless access across multiple devices and operating systems.
  • Users praise the exceptional customer support of Devolutions RDM, making assistance accessible whenever needed.
Cons
  • Users experience delay issues with Devolutions Remote Desktop Manager, especially during the initial loading time.
  • Users find the integration difficulty challenging due to the steep learning curve and lack of guidance.
  • Users find the steep learning curve challenging due to numerous functions and lack of inline help or guidance.
  • Users express concerns over pricing issues, suggesting a need for a more flexible licensing solution.
  • Users often face slow performance at initial startup, leading to frustration and delays in accessing the RDM.

What Are Recent G2 Reviews of Devolutions Remote Desktop Manager?

What Are G2 Users Discussing About Devolutions Remote Desktop Manager?

ISL Online

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

Average Rating: 4.6/5.0

Total Reviews: 604

How Do G2 Users Rate ISL Online?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 8.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind ISL Online?

  • Seller: PDQ.com
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • Twitter: @admarsenal
    987 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 50% Small, 25% Medium

What Do G2 Reviewers Say About ISL Online?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the remarkable ease of use of ISL Online, making remote connections and support exceptionally straightforward.
  • Users commend the excellent customer support from ISL Online, highlighting their quick and friendly assistance for issues.
  • Users commend the easy setup of ISL Online, facilitating efficient IT problem-solving and quick assistance.
  • Users appreciate the ease of use of ISL Online for both technicians and customers, enhancing support efficiency.
  • Users appreciate the easy remote access with ISL Online, enabling efficient IT problem-solving from anywhere.
Cons
  • Users experience remote access issues with glitchy connections to Mac systems, requiring frequent reconnections for stability.
  • Users note a need for improvement in connection speed, highlighting frustration during use compared to other solutions.
  • Users experience session issues with ISL Online, including lost connections and difficulties in managing remote access sessions.
  • Users experience frustrating connection issues with ISL Online, including lack of notifications and slower speeds during use.
  • Users experience frustrating delay issues, as connections can lag and affect performance with multiple machines.

What Are Recent G2 Reviews of ISL Online?

SolarWinds DameWare Remote Support

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication

Average Rating: 4.3/5.0

Total Reviews: 68

How Do G2 Users Rate SolarWinds DameWare Remote Support?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Quality of Support: 8.2/10 (Category avg: 8.9/10)
  • Compliance: 9.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind SolarWinds DameWare Remote Support?

  • Seller: SolarWinds Worldwide LLC
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®
  • Ownership: NYSE: SWI

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 50% Medium, 35% Large

What Do G2 Reviewers Say About SolarWinds DameWare Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of SolarWinds DameWare, making remote support seamless and efficient.
  • Users appreciate the affordable pricing of SolarWinds DameWare Remote Support, especially for enterprise-level needs.
  • Users appreciate the automation features of SolarWinds DameWare Remote Support, making client installations seamless and efficient.
  • Users value the fast issue resolution of DameWare Remote Support, enabling efficient troubleshooting for end users.
  • Users value the fast issue resolution provided by DameWare, allowing quick fixes without delays in service.

What Are Recent G2 Reviews of SolarWinds DameWare Remote Support?

What Are G2 Users Discussing About SolarWinds DameWare Remote Support?

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

Average Rating: 4.7/5.0

Total Reviews: 418

How Do G2 Users Rate RealVNC?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind RealVNC?

  • Seller: RealVNC
  • Year Founded: 2002
  • HQ Location: Cambridge, United Kingdom
  • Twitter: @RealVNC
    2,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About RealVNC?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RealVNC, noting its intuitive interface and efficient connectivity for remote support.
  • Users value the reliability of RealVNC, ensuring consistent performance across various platforms and low internet connections.
  • Users appreciate the cross-platform compatibility of RealVNC, enabling consistent remote support across various operating systems.
  • Users appreciate the cross-platform support of RealVNC, ensuring consistent and effective remote access across all devices.
  • Users value the easy setup process of RealVNC, enabling quick connections across devices without hassle.
Cons
  • Users often experience admin access issues, including slow support and connectivity problems, particularly with satellite connections.
  • Users report horrible tech support and billing issues, leaving them feeling abandoned and dissatisfied with RealVNC's service.
  • Users experience connection issues with RealVNC, including slow support and failed attempts, particularly on satellite connections.
  • Users are frustrated with the inadequate reporting and lack of support from RealVNC, leading to unresolved issues.
  • Users are disappointed by the limited free options of RealVNC, as the retirement of the Home plan impacts casual use.

What Are Recent G2 Reviews of RealVNC?

What Are G2 Users Discussing About RealVNC?

Hexnode UEM

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

Average Rating: 4.6/5.0

Total Reviews: 274

How Do G2 Users Rate Hexnode UEM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Hexnode UEM?

  • Seller: Mitsogo Inc.
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, CA
  • Twitter: @thehexnode
    17,615 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    532 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Business Analyst, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Medium, 36% Small

What Do G2 Reviewers Say About Hexnode UEM?

AI-generated summary from verified user reviews

Pros
  • Users find Hexnode UEM's ease of use exceptional, especially praising the helpful support for resolving issues.
  • Users value the user-friendly interface and smooth navigation of Hexnode UEM, enhancing configuration and management tasks.
  • Users appreciate the ability to manage devices across different OS, making setup and profile management seamless.
  • Users appreciate the stellar customer support from Hexnode UEM, making issue resolution easy and effective.
  • Users find the intuitive user interface of Hexnode UEM makes it easy to manage and deploy devices effectively.
Cons
  • Users experience missing features, such as end-user management and app switching in Kiosk mode, hindering usability.
  • Users express frustration with the inefficient MFA process that slows down bulk device removal and clutters inboxes.
  • Users find Hexnode UEM lacking features in reporting and management, particularly for Windows environments and advanced automation.
  • Users find the limited features of Hexnode UEM restrictive, particularly in user management and Windows environments.
  • Users find the pricing to be quite expensive, particularly impacting smaller teams looking for flexible plans.

What Are Recent G2 Reviews of Hexnode UEM?

What Are G2 Users Discussing About Hexnode UEM?

SecureLink Customer Connect

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

Average Rating: 4.4/5.0

Total Reviews: 32

How Do G2 Users Rate SecureLink Customer Connect?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 9.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind SecureLink Customer Connect?

  • Seller: SecureLink
  • Year Founded: 2003
  • HQ Location: Austin, TX
  • Twitter: @securelink
    42 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    126 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Computer Software
  • Company Size: 53% Large, 31% Medium

What Are Recent G2 Reviews of SecureLink Customer Connect?

What Are G2 Users Discussing About SecureLink Customer Connect?

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Average Rating: 4.3/5.0

Total Reviews: 467

How Do G2 Users Rate LogMeIn Resolve?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Quality of Support: 8.7/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Resolve?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    993 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 36% Small

What Do G2 Reviewers Say About LogMeIn Resolve?

AI-generated summary from verified user reviews

Pros
  • Users find LogMeIn Resolve to be very easy to use, facilitating seamless connections with clients across multiple platforms.
  • Users love the easy remote control of LogMeIn Resolve, allowing seamless access for effective tech support anytime, anywhere.
  • Users love the ease of remote access with LogMeIn Resolve, facilitating efficient technical support across various platforms.
  • Users value the convenience and effectiveness of LogMeIn Resolve for efficient remote support and seamless HelpDesk workflows.
  • Users praise the active and authentic customer support of LogMeIn Resolve, enhancing remote assistance experiences.
Cons
  • Users face remote access issues with connection drops and limitations on features like printing documents remotely.
  • Users find LogMeIn Resolve to be expensive compared to alternatives, especially with limited features in the free version.
  • Users experience slow performance during heavy usage, leading to lag in video calls and file transfers.
  • Users experience technical issues on Mac, making it challenging, especially under high load conditions.
  • Users experience connection issues with LogMeIn Resolve, causing occasional lags and affecting performance during use.

What Are Recent G2 Reviews of LogMeIn Resolve?

What Are G2 Users Discussing About LogMeIn Resolve?

Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

Average Rating: 4.7/5.0

Total Reviews: 267

How Do G2 Users Rate Splashtop Remote Support?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.6/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Support?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • Twitter: @splashtop
    5,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About Splashtop Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Splashtop Remote Support, finding it straightforward and simple to deploy.
  • Users value the seamless remote access of Splashtop, appreciating its simplicity and reliability across devices.
  • Users appreciate the fast and stable remote support of Splashtop, allowing seamless access to clients' devices.
  • Users appreciate the ease of use of Splashtop Remote Support, making remote access a streamlined experience.
  • Users appreciate the reliable and fast remote access of Splashtop Remote Support, enabling efficient troubleshooting without interruptions.
Cons
  • Users face remote access issues with Splashtop, experiencing disconnections and problems with reconnections during sessions.
  • Users find the missing features of Splashtop Remote Support limit its functionality, hindering streamlined operations for technicians.
  • Users face access issues with Splashtop due to potential conflicts with obscure programs and non-intuitive authentication.
  • Users experience occasional connectivity issues, including reconnection lag and difficulties connecting to clients' computers.
  • Users experience login issues with Splashtop, like frequent email verifications and limitations on multiple account logins.

What Are Recent G2 Reviews of Splashtop Remote Support?

What Are G2 Users Discussing About Splashtop Remote Support?

Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • Twitter: @Surfly
    903 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

Average Rating: 4.0/5.0

Total Reviews: 314

How Do G2 Users Rate Kaseya VSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.2/10)
  • Quality of Support: 7.4/10 (Category avg: 8.9/10)
  • Compliance: 7.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Kaseya VSA?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Kaseya VSA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kaseya VSA, enjoying its practical interface and efficient management tools.
  • Users love the seamless automation features in Kaseya VSA, enhancing their efficiency and productivity across tasks.
  • Users appreciate the seamless script execution and user-friendly interface of Kaseya VSA for efficient management.
  • Users appreciate the user-friendly interface of Kaseya VSA, which simplifies management and enhances administrative efficiency.
  • Users find Kaseya VSA's intuitive interface enhances their experience, making configuration and management seamless.
Cons
  • Users feel the missing features hinder Kaseya VSA, particularly a direct file transfer method and O365 management.
  • Users experience connection issues, finding the process cumbersome and encountering crashes, impacting their workflow significantly.
  • Users face connectivity issues with Kaseya VSA, slowing down their workflow and complicating remote sessions.
  • Users face remote access issues with Kaseya VSA, finding the connection process cumbersome and unreliable at times.
  • Users experience slow performance with Kaseya VSA, facing delays in loading and remote desk operations.

What Are Recent G2 Reviews of Kaseya VSA?

What Are G2 Users Discussing About Kaseya VSA?

Help Lightning

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.

Average Rating: 4.8/5.0

Total Reviews: 62

How Do G2 Users Rate Help Lightning?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Quality of Support: 9.5/10 (Category avg: 8.9/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Help Lightning?

  • Seller: Help Lightning
  • Year Founded: 2016
  • HQ Location: Birmingham, AL
  • Twitter: @helplightning
    3,961 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Chemicals, Information Technology and Services
  • Company Size: 40% Medium, 37% Large

What Do G2 Reviewers Say About Help Lightning?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Help Lightning, enabling efficient support on cellular devices and simplifying setup.
  • Users commend the exceptional customer support from Help Lightning, enhancing their overall experience and satisfaction.
  • Users value the screen sharing feature of Help Lightning for its accessibility and effectiveness in resolving issues quickly.
  • Users commend the reliability of Help Lightning, appreciating its effectiveness in resolving technical issues efficiently.
  • Users value the effective team collaboration in Help Lightning, enhancing support and speeding up issue resolution.
Cons
  • Users face delay issues with screensharing and video downloads, which hinder the efficiency of troubleshooting processes.
  • Users often face connectivity issues with Help Lightning, particularly with multiple participants, leading to frequent disconnections.
  • Users report issues with frequent screen sharing disconnections and a frustratingly short time frame for sessions.
  • Users experience screen resolution issues with frequent disconnections and unclear reconnection processes, leading to frustration.
  • Users report connectivity drops and lack of detailed data visuals on the Help Lightning admin platform.

What Are Recent G2 Reviews of Help Lightning?

What Are G2 Users Discussing About Help Lightning?

OTRS

OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management. Teams can automate repetitive tasks, standardize service processes, route and prioritize requests, and give users greater visibility into the status of their support needs. OTRS can be used across IT service management, service desk, customer support, and other enterprise service management use cases. Its configurable approach allows organizations to adapt workflows and processes to their specific requirements while maintaining the structure needed to deliver consistent, efficient service. With automation and AI-powered capabilities, OTRS helps service teams reduce manual work, improve response and resolution times, and deliver a better experience for both agents and users.

Average Rating: 4.4/5.0

Total Reviews: 37

How Do G2 Users Rate OTRS?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind OTRS?

  • Seller: EasyVista
  • Company Website:
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • Twitter: @EasyVista
    1,283 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Pharmaceuticals
  • Company Size: 61% Large, 32% Medium

What Do G2 Reviewers Say About OTRS?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of OTRS, finding it easy to tailor the system to their needs.
  • Users value the customization options in OTRS, enhancing usability and tailoring the system to their needs.
  • Users praise OTRS for its ease of use and flexible customization options that enhance the user experience.
  • Users value the management centralization of OTRS, which simplifies communication organization with customers.
  • Users benefit from the organization of communication with customers, streamlining interactions in one convenient location.
Cons
  • Users find ticketing issues in OTRS frustrating, with challenges in changing queues and lag affecting ticket creation.
  • Users face limitations on simultaneous access to OTRS, which can hinder collaborative efforts and efficiency.
  • Users experience slow loading, causing frustration and complications when creating tickets in OTRS.
  • Users experience slow performance, often facing lags that disrupt the ticket creation process.

What Are Recent G2 Reviews of OTRS?

What Are G2 Users Discussing About OTRS?

XMReality

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com

Average Rating: 4.5/5.0

Total Reviews: 38

How Do G2 Users Rate XMReality?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind XMReality?

  • Seller: XMReality
  • Year Founded: 2007
  • HQ Location: Linkoping, Sweden
  • Twitter: @XMReality
    551 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®
  • Ownership: STO: XMR

Who Uses This Product?

  • Company Size: 39% Small, 37% Large

What Are Recent G2 Reviews of XMReality?

What Are G2 Users Discussing About XMReality?

Tian Lin
TL
Researched and written by Tian Lin
Updated