Best Enterprise Remote Support Software - Page 2

How Many Remote Support Software Products Does G2 Track?

Total Products under this Category: 171

Category Stats (Nov 2026)

  • Average Rating: 4.49/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Remote Utilities (+1.85%) - Among all products in this category, Remote Utilities recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Remote Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 35,300+ Authentic Reviews
  • 171+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Support Software

G2 Grid® for Remote Support Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, TeamViewer, Atera IT Management, Zoho Assist, BeyondTrust Remote Support, PDQ, JumpCloud, and Splashtop Remote Support.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=teamviewer&focus%5B%5D=atera-it-management&focus%5B%5D=zoho-assist&focus%5B%5D=beyondtrust-remote-support&focus%5B%5D=pdq&focus%5B%5D=jumpcloud&focus%5B%5D=splashtop-inc-splashtop-remote-support&segment=enterprise)

Cisco Webex Support

Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs.

Average Rating: 4.3/5.0

Total Reviews: 43

How Do G2 Users Rate Cisco Webex Support?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Compliance: 9.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Cisco Webex Support?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO
  • Phone: 847-678-6600

Who Uses This Product?

  • Company Size: 45% Large, 32% Small

What Do G2 Reviewers Say About Cisco Webex Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Cisco Webex Support, valuing its functionality and compatibility as a reliable tool.
  • Users value the intuitive design of Cisco Webex Support, appreciating its ease of use and compatibility.
  • Users value the mobile compatibility of Cisco Webex Support, enabling seamless access and functionality on the go.
  • Users highlight the excellent remote control access permission of Cisco Webex Support, appreciating its ease of use.
  • Users value the easy-to-use interface of Cisco Webex Support, appreciating its long-standing reliability in remote assistance.
Cons
  • Users experience difficulty in sharing control during sessions, with occasional slow performance affecting their experience.
  • Users report experiencing remote access issues, including slow performance and difficulty sharing control with others.
  • Users often face remote control issues with Cisco Webex Support, impacting the sharing experience and overall performance.
  • Users experience slow performance and occasional difficulties in sharing control with others on Cisco Webex Support.

What Are Recent G2 Reviews of Cisco Webex Support?

What Are G2 Users Discussing About Cisco Webex Support?

RealVNC

RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/

Average Rating: 4.7/5.0

Total Reviews: 419

How Do G2 Users Rate RealVNC?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.8/10)
  • Compliance: 7.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.7/10 (Category avg: 8.7/10)

Who Is the Company Behind RealVNC?

  • Seller: RealVNC
  • Year Founded: 2002
  • HQ Location: Cambridge, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    132 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About RealVNC?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of RealVNC, appreciating streamlined functionalities and quick access for efficient remote support.
  • Users appreciate the cross-platform compatibility of RealVNC, enhancing remote support across various operating systems seamlessly.
  • Users appreciate the cross-platform support of RealVNC, ensuring seamless connectivity across various operating systems.
  • Users value the secure file transfer feature of RealVNC, enhancing collaboration and efficiency in their projects.
  • Users value the reliability of RealVNC, ensuring consistent performance across various platforms and low internet connections.
Cons
  • Users report horrible customer support from RealVNC, citing unresponsiveness and unsatisfactory assistance after updates.
  • Users often experience admin access issues, including slow support and connectivity problems, particularly with satellite connections.
  • Users report horrible tech support and billing issues, leaving them feeling abandoned and dissatisfied with RealVNC's service.
  • Users experience connection issues with RealVNC, including slow support and failed attempts, particularly on satellite connections.
  • Users are frustrated with the inadequate reporting and lack of support from RealVNC, leading to unresolved issues.

What Are Recent G2 Reviews of RealVNC?

What Are G2 Users Discussing About RealVNC?

SolarWinds DameWare Remote Support

Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication

Average Rating: 4.3/5.0

Total Reviews: 68

How Do G2 Users Rate SolarWinds DameWare Remote Support?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Quality of Support: 8.2/10 (Category avg: 8.8/10)
  • Compliance: 9.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind SolarWinds DameWare Remote Support?

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 50% Medium, 35% Large

What Do G2 Reviewers Say About SolarWinds DameWare Remote Support?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SolarWinds DameWare Remote Support, finding it user-friendly and efficient.
  • Users find the affordability of SolarWinds DameWare Remote Support very appealing for enterprise solutions.
  • Users appreciate the automation features of SolarWinds DameWare Remote Support, enhancing efficiency and ease of use.
  • Users appreciate the fast and efficient remote access of SolarWinds DameWare, enabling quick issue resolution from anywhere.
  • Users value the fast issue resolution of DameWare Remote Support, enabling quick fixes without delays or disruptions.

What Are Recent G2 Reviews of SolarWinds DameWare Remote Support?

What Are G2 Users Discussing About SolarWinds DameWare Remote Support?

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ISL Online

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

Average Rating: 4.6/5.0

Total Reviews: 618

How Do G2 Users Rate ISL Online?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.8/10)
  • Compliance: 8.4/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind ISL Online?

  • Seller: PDQ
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Salt Lake City, Utah, United States
  • LinkedIn® Page: www.linkedin.com
    392 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 50% Small, 25% Medium

What Do G2 Reviewers Say About ISL Online?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ISL Online, facilitating seamless integration and enhancing client interactions.
  • Users praise ISL Online's helpful customer support, enhancing their experience and facilitating quicker problem resolution.
  • Users value ISL Online for its ease of use and efficient remote support, making IT problem-solving streamlined and effective.
  • Users highlight the easy setup of ISL Online, making it accessible for both service providers and clients.
  • Users appreciate the fast and reliable remote access of ISL Online, enhancing their productivity and saving time.
Cons
  • Users face remote access issues with ISL Online, including challenges with Macintosh integration and setup for unattended management.
  • Users experience connection issues with ISL Online, facing slow speeds and unhelpful communication when connections fail.
  • Users note that improvement is needed for file transfer visibility and documentation clarity during setup.
  • Users face session issues like unexpected closures and limitations on concurrent sessions, affecting overall usability.
  • Users experience delay issues with ISL Online, finding connections slow and account administration time-consuming.

What Are Recent G2 Reviews of ISL Online?

Splashtop Remote Access

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

Average Rating: 4.8/5.0

Total Reviews: 542

How Do G2 Users Rate Splashtop Remote Access?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.8/10)
  • Compliance: 8.2/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Splashtop Remote Access?

  • Seller: Splashtop Inc.
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cupertino, CA
  • LinkedIn® Page: www.linkedin.com
    353 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Accounting, Information Technology and Services
  • Company Size: 80% Small, 16% Medium

What Do G2 Reviewers Say About Splashtop Remote Access?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Splashtop Remote Access excellent for quick setup and navigation.
  • Users commend the easy setup of Splashtop Remote Access, highlighting seamless implementation and user-friendly experience.
  • Users praise Splashtop Remote Access for its versatile remote access capabilities across Windows and Mac systems.
  • Users appreciate the easy access provided by Splashtop Remote Access, enabling smooth transitions between Windows and Macintosh systems.
  • Users highlight the affordability of Splashtop Remote Access, appreciating its low cost and high value for functionality.
Cons
  • Users experience remote access issues with Splashtop, including lag, dropped sessions, and connection failures requiring reboots.
  • Users experience connection issues that require multiple relaunches, impacting the overall usability of Splashtop Remote Access.
  • Users note the feature limitations of Splashtop, particularly in antivirus capabilities and Mac-to-Mac connections.
  • Users find Splashtop Remote Access not user-friendly, particularly when managing user permissions and adding users to devices.
  • Users experience slow performance issues, especially on low-speed connections, affecting usability and efficiency.

What Are Recent G2 Reviews of Splashtop Remote Access?

What Are G2 Users Discussing About Splashtop Remote Access?

Hexnode UEM

Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/

Average Rating: 4.5/5.0

Total Reviews: 291

How Do G2 Users Rate Hexnode UEM?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Quality of Support: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Hexnode UEM?

  • Seller: Mitsogo Inc.
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    532 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Business Analyst
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 54% Medium, 36% Small

What Do G2 Reviewers Say About Hexnode UEM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Hexnode UEM, enabling quick productivity and easy device management.
  • Users value the intuitive and versatile interface of Hexnode UEM, facilitating smooth management across multiple platforms.
  • Users love the intuitive dashboard of Hexnode UEM, simplifying device management with effective policy deployment and support.
  • Users commend the responsive customer support of Hexnode UEM, which assists effectively during implementation and troubleshooting.
  • Users value the flexible policy controls in Hexnode UEM, enabling precise management without complexity during setup.
Cons
  • Users find Hexnode UEM to be lacking features, particularly in reporting, automation, and user management capabilities.
  • Users find the pricing too expensive, especially with rigid plans and high costs for adding technicians.
  • Users find the features limited, lacking depth and advanced options compared to larger UEM platforms.
  • Users find the missing features in Hexnode UEM limit its effectiveness, lacking essential management and automation tools.
  • Users find the inefficient MFA process for bulk device removal in Hexnode UEM to be a major productivity hindrance.

What Are Recent G2 Reviews of Hexnode UEM?

What Are G2 Users Discussing About Hexnode UEM?

SecureLink Customer Connect

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

Average Rating: 4.4/5.0

Total Reviews: 32

How Do G2 Users Rate SecureLink Customer Connect?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.8/10)
  • Compliance: 9.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind SecureLink Customer Connect?

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Computer Software
  • Company Size: 53% Large, 31% Medium

What Are Recent G2 Reviews of SecureLink Customer Connect?

What Are G2 Users Discussing About SecureLink Customer Connect?

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Average Rating: 4.3/5.0

Total Reviews: 472

How Do G2 Users Rate LogMeIn Resolve?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Quality of Support: 8.7/10 (Category avg: 8.8/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind LogMeIn Resolve?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 36% Small

What Do G2 Reviewers Say About LogMeIn Resolve?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of LogMeIn Resolve, enjoying seamless support and management from a single platform.
  • Users value the efficiency of remote control in LogMeIn Resolve, streamlining support for quick issue resolution.
  • Users value the centralized remote access of LogMeIn Resolve, simplifying support and enhancing efficiency for teams.
  • Users value the centralized remote support of LogMeIn Resolve, enhancing efficiency and user experience across platforms.
  • Users highlight the excellent customer support of LogMeIn Resolve, facilitating smooth resolutions for remote assistance issues.
Cons
  • Users often face remote access issues with LogMeIn Resolve, including glitches, connection drops, and unreliable geolocation features.
  • Users find the professional version quite expensive, leading to concerns over its value and licensing flexibility.
  • Users report slow performance after recent updates, impacting efficiency and overall satisfaction with LogMeIn Resolve.
  • Users often experience technical issues with LogMeIn Resolve, such as glitches and inaccurate geolocation, hindering efficiency.
  • Users frequently face connection issues with LogMeIn Resolve, hindering support, especially in remote settings.

What Are Recent G2 Reviews of LogMeIn Resolve?

What Are G2 Users Discussing About LogMeIn Resolve?

Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see.  With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.  Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call center platforms. Surfly’s key features include:  - Document sharing  - Video chat  - Control switching  - Field masking  - Action logs - Behaviour control  - Customisable UI - Security and privacy compliance - Single sign on 

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate Surfly?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Quality of Support: 9.3/10 (Category avg: 8.8/10)
  • Compliance: 8.8/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Surfly?

  • Seller: Surfly
  • Year Founded: 2012
  • HQ Location: Amsterdam, Netherlands
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 44% Small, 34% Medium

What Are Recent G2 Reviews of Surfly?

What Are G2 Users Discussing About Surfly?

Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

Average Rating: 4.0/5.0

Total Reviews: 315

How Do G2 Users Rate Kaseya VSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.2/10)
  • Quality of Support: 7.4/10 (Category avg: 8.8/10)
  • Compliance: 7.7/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Kaseya VSA?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Kaseya VSA?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Kaseya VSA, appreciating its intuitive interface and seamless software integration.
  • Users love the seamless automation in Kaseya VSA, enhancing their efficiency with integrated scripts and tools.
  • Users appreciate the intuitive user interface of Kaseya VSA, making it easy to navigate and use effectively.
  • Users appreciate the dependable and intuitive capabilities of Kaseya VSA, enhancing their management of endpoints and scripts.
  • Users find Kaseya VSA to be intuitive, facilitating seamless integration and simplifying daily IT tasks.
Cons
  • Users highlight missing features in Kaseya VSA, especially a direct file transfer method and promised integrations.
  • Users often experience connectivity issues with Kaseya VSA, leading to a frustrating and cumbersome user experience.
  • Users experience remote access issues with cumbersome connection processes and occasional crashes on Mac, affecting efficiency.
  • Users often face slow performance issues with Kaseya VSA, affecting usability and support response times.
  • Users experience connection issues with Kaseya VSA, finding the process cumbersome and the remote tool unstable.

What Are Recent G2 Reviews of Kaseya VSA?

What Are G2 Users Discussing About Kaseya VSA?

OTRS

OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management. Teams can automate repetitive tasks, standardize service processes, route and prioritize requests, and give users greater visibility into the status of their support needs. OTRS can be used across IT service management, service desk, customer support, and other enterprise service management use cases. Its configurable approach allows organizations to adapt workflows and processes to their specific requirements while maintaining the structure needed to deliver consistent, efficient service. With automation and AI-powered capabilities, OTRS helps service teams reduce manual work, improve response and resolution times, and deliver a better experience for both agents and users.

Average Rating: 4.4/5.0

Total Reviews: 37

How Do G2 Users Rate OTRS?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.2/10)
  • Quality of Support: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind OTRS?

  • Seller: EasyVista
  • Company Website:
  • Year Founded: 1988
  • HQ Location: Noisy-le-Grand
  • LinkedIn® Page: www.linkedin.com
    365 employees on LinkedIn®
  • Ownership: EPA: ALEZV

Who Uses This Product?

  • Top Industries: Pharmaceuticals
  • Company Size: 61% Large, 32% Medium

What Do G2 Reviewers Say About OTRS?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of OTRS, finding it easy to tailor the system to their needs.
  • Users value the customization options in OTRS, enhancing usability and tailoring the system to their needs.
  • Users praise OTRS for its ease of use and flexible customization options that enhance the user experience.
  • Users value the management centralization of OTRS, which simplifies communication organization with customers.
  • Users benefit from the organization of communication with customers, streamlining interactions in one convenient location.
Cons
  • Users find ticketing issues in OTRS frustrating, with challenges in changing queues and lag affecting ticket creation.
  • Users face limitations on simultaneous access to OTRS, which can hinder collaborative efforts and efficiency.
  • Users experience slow loading, causing frustration and complications when creating tickets in OTRS.
  • Users experience slow performance, often facing lags that disrupt the ticket creation process.

What Are Recent G2 Reviews of OTRS?

What Are G2 Users Discussing About OTRS?

Help Lightning

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.

Average Rating: 4.8/5.0

Total Reviews: 62

How Do G2 Users Rate Help Lightning?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Quality of Support: 9.5/10 (Category avg: 8.8/10)
  • Compliance: 8.9/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Help Lightning?

Who Uses This Product?

  • Top Industries: Chemicals, Information Technology and Services
  • Company Size: 40% Medium, 37% Large

What Do G2 Reviewers Say About Help Lightning?

AI-generated summary from verified user reviews

Pros
  • Users commend Help Lightning for its ease of use, enhancing customer support and troubleshooting efficiency significantly.
  • Users commend the excellent customer support provided by Help Lightning, enhancing user experience and satisfaction significantly.
  • Users value the screen sharing capability of Help Lightning for its clarity and effective problem resolution.
  • Users commend the reliability of Help Lightning, facilitating fast, effective support and resolutions for customer issues.
  • Users praise the service quality of Help Lightning, highlighting its ease of use and effective customer support capabilities.
Cons
  • Users face delay issues with calls, connections, and video downloads, impacting overall experience with Help Lightning.
  • Users often face connectivity issues, particularly with larger groups, leading to frequent disconnections during sessions.
  • Users experience screen resolution issues with lag, disconnections, and frozen images during Help Lightning sessions.
  • Users experience frequent disconnections and limited time for screen sharing, affecting usability and workflow efficiency.
  • Users face connection issues that complicate starting calls and sometimes lead to disconnection during troubleshooting.

What Are Recent G2 Reviews of Help Lightning?

What Are G2 Users Discussing About Help Lightning?

XMReality

XMReality provides a remote visual assistance solution built for your enterprise, always fully secure and customizable to align with your brand. Enhanced by augmented reality and designed for ease of use, XMReality is powerful enough to make remote problem-solving faster than ever before and still simple enough to have anyone in your organization use it. With zero implementation time, you can get started immediately. XMReality AB (publ) is a market leader in remote visual assistance, and our solution is used globally in more than 60 countries. Nestlé, Electrolux Professional, Sidel, Heineken, and Nibe are examples of more than 150 customers. XMReality is based in Sweden and the U.S. and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com

Average Rating: 4.5/5.0

Total Reviews: 38

How Do G2 Users Rate XMReality?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Quality of Support: 9.4/10 (Category avg: 8.8/10)
  • Compliance: 8.3/10 (Category avg: 8.8/10)
  • Multi-Platform Support: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind XMReality?

  • Seller: XMReality
  • Year Founded: 2007
  • HQ Location: Linkoping, Sweden
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®
  • Ownership: STO: XMR

Who Uses This Product?

  • Company Size: 39% Small, 37% Large

What Are Recent G2 Reviews of XMReality?

What Are G2 Users Discussing About XMReality?

Tian Lin
TL
Researched and written by Tian Lin
Updated