SparkPlug Reviews & Product Details

SparkPlug has made incentivizing the staff a breeze!

It saves management so much time by assisting with setting up, keeping track and paying out staff.

You can now do staff trainings on the platform so that staff can do on their own time and get paid for each training.

The platform overall is easy to navigate. Review collected by and hosted on G2.com.

One flaw from a manger perspective. At the moment we have 11 sparks currently running. It should be limited to a certain amount of incentives at a time. The staff can then. focus on a number of brands at a time instead of being overwhelmed since some sparks require a certain threshold to qualify for the prize. Also I've had some companies not want to participate with SparkPlug since they don't want their incentive to get overlooked or set aside for a better prize. Review collected by and hosted on G2.com.

i like that you can choose what kind of payout you want, how easy it is to track your data.

also all the competition it brings!

Customer support is very helpful whenever there is an issue. Review collected by and hosted on G2.com.

Sometimes sales data doesnt sync up correctly, but its rare. Review collected by and hosted on G2.com.

combining edutcation and incentives to be user and brand friendly. I llike that you guys take the brands feedback to enhance your platform. Review collected by and hosted on G2.com.

I wish there was an APP, I hate being chained to my laptop Review collected by and hosted on G2.com.

I like being able to track sales. I like that staff can see their sales easily and compete with each other. Review collected by and hosted on G2.com.

Pricing could be better. When you have multiple locations and need to pay more and more with each location, that sucks and has prevented me from adding newer locations.

Can also be buggy when pulling data Review collected by and hosted on G2.com.

Very easy to use and free for dispensaries to use. Makes good money for budtenders. Review collected by and hosted on G2.com.

There is no training for budtenders and there is no consumer-facing UI. Review collected by and hosted on G2.com.

I love how responsive they are whenever I reach out they are always quick at helping with whatever we need. Our team has really enjoyed the services they provide to incentivze them throughout their shifts. Super easy for our team to use and has a lot of great features such as reminder texts sent to employees to keep them engaged in the current Spark for their store. Review collected by and hosted on G2.com.

Wish we had more vendors using SparkPlug! Review collected by and hosted on G2.com.

SparkPlug allows us to better connect with our vendor partners who offer incentive programs to our employees. It enables vendors to directly reward our employees for moving product, while also helping vendors increase their sales. It's truly a win-win! Review collected by and hosted on G2.com.

These is no downside for a cannabis retailer to not use SparkPlug. Review collected by and hosted on G2.com.

It's ease of usability. How it drives our KPIs. The support we get from Erin and all of our Help Desk reps like Lyza, Cieryl, Kelsey, Angeli, & more! Review collected by and hosted on G2.com.

How long it takes to load. Really bogs down for the Guest Advisors. That you can't export. Wish you could go store by store and look at results on the dashboard for Sparks. Review collected by and hosted on G2.com.

As an MSO, I'm a fan of the backend analytics that I'm able to receive. Review collected by and hosted on G2.com.

The sign-up process takes a bit of time & is the main turn off for acquiring new accounts. Review collected by and hosted on G2.com.

I really enjoy the fact that the budtenders are able to get an incentive for selling products they already sell to customers, its like a personal "thank you" from the company. I also really enjoy that you can link the brand to the products in the POS so anytime we get something new during a spark you can easily add it to the current spark. They customer service reps with sparkplug are so friendly and easy going they never make you feel like any question is a bad one and they are more then happy to help you fully understand the platform whether you are a visual learner like me or need step by step instructions (also like me) they are more then happy to provide you with video calls, videos, and any reading material to help you fully understand the platform and feel comfortable using it. I recently has my first " spark denial" which was sad cause I didnt have the product they wanted to put on the spark but I was able to write them a response on why I am denying it which is really nice. Another cool thing about spark plug is the fact that we can now save our spark money into a virtual wallet and save it up instead of having to cash them out on gift cards after every spark. Review collected by and hosted on G2.com.

I havent came across any "dislikes" about sparkplug yet, I think it is very user friendly and I have no compaints. Review collected by and hosted on G2.com.