--- title: SecureLink Customer Connect Reviews meta_title: 'SecureLink Customer Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how SecureLink Customer Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 32 scale: '5' date_modified: '2026-06-15' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # SecureLink Customer Connect Reviews **Vendor:** SecureLink **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 32 ## About SecureLink Customer Connect Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability. ## SecureLink Customer Connect Reviews ### 1. Create Uniform access for Vendors into your environment. **Rating:** 4.0/5.0 stars **Reviewed by:** Matt A. | Network Engineer 3, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about SecureLink Customer Connect?** Ensuring secure access to systems only by approved means and by approved users. Since implementing SecureLink we have been able to reduce the ingress into our network by vendors considerably. **What do you dislike about SecureLink Customer Connect?** Onboarding new Vendors to the software is tough at times, but this is usually due more to human error than the software itself. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We have removed all other vendor software for remote access. By migrating all of our vendors to the same software management becomes much simpler. In a company that regularly has 30-40 vendors needing access to systems that we physically house, allowing everyone to use their own is a security nightmare. ### 2. Solve customer issues faster, easy install, secure access **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Technical Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about SecureLink Customer Connect?** I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support. **What do you dislike about SecureLink Customer Connect?** Re-sizing the remote access windows, can be difficult. Error messaging when failing to connect could be more descriptive. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We are solving our customer's application issues with SecureLink by allowing us to quickly and securely connect to their network. ### 3. SecureLink - Access you need with Controls Clients need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2021 **What do you like best about SecureLink Customer Connect?** SecureLink works on multiple platforms, with multiple protocols and allows us to access our clients systems but gives the client the control they need and the ability to run reports on our access. **What do you dislike about SecureLink Customer Connect?** At times the interface can slow things down but they have been working on improvements to fix this **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Able to access client systems to troubleshoot and provide support. Provide clients with capability to manage access and report on access. **Official Response from Chelsea Wells:** > Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company! ### 4. working with securelink is great **Rating:** 5.0/5.0 stars **Reviewed by:** Venkatesh E. | MCS Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about SecureLink Customer Connect?** Managing all the servers at one place with ease. Without memorizing all the IP addresses and host names. It is the best way to connect to all my servers without any security breach. All servers are isolated from another servers. Easy access and searching options which includes dynamic search option. Review of active sessions and history of user activity in detail including session duration. **What do you dislike about SecureLink Customer Connect?** Reconnecting to all the sessions when network down. Resizing full screen resolution. There is a problem with recent update on secure link. It was least expected. It is creating different subnet for each server on same set/client. For eg. for same client it is creating loop back IP's as 172.29.58.12 and for second server it is 172.52.56.13. Which is why it is taking lot of time to create multiple loop back IP's with multiple subnets. It is very annoying because it is taking lot of time to connect to multiple clients at the same time. Earlier I used to connect on avg. of 7 to 8 different set of servers. Now with 3 set of connections it hangs and will not give any control to disconnect previous or running sessions. It is causing performance issues. I hope it can be fixed with upcoming or next update. Earlier it was not there, request the team to fix this issue. Rest all working fine as smooth. For support it is difficult to reach support team. **Recommendations to others considering SecureLink Customer Connect:** It is a wonderful tool to work with. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** product migrations, movement of servers from different data centers. ### 5. Director of IT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about SecureLink Customer Connect?** Easy to connect with a support agent. Able to resolve issue. **What do you dislike about SecureLink Customer Connect?** Orange Desktop Sharing and Remote Desktop Protocol features **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Easy to connect ### 6. It is easier for us to get connect to client's environment through Secure link. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about SecureLink Customer Connect?** The best thing is we can get connect to client's environment even in after hours is big help. **What do you dislike about SecureLink Customer Connect?** Sometimes we get issue while getting connect. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Most of the issue with application we are able to resolve simply by connecting to their environment and setting up preferences. **Official Response from Chelsea Wells:** > Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company! ### 7. Securelink in the Cloud **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about SecureLink Customer Connect?** One stop shop for all of our hosted clients. **What do you dislike about SecureLink Customer Connect?** Long load times since latest upgrade to Securelink. **Recommendations to others considering SecureLink Customer Connect:** Use numeric client identifiers along with Names to identify your clients. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We keep infrastructure running for mulitple medical offices. **Official Response from Chelsea Wells:** > Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company! ### 8. securelink for connecting to customers **Rating:** 3.0/5.0 stars **Reviewed by:** paul p. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about SecureLink Customer Connect?** one stop place to connect to customers. Easy for me to use **What do you dislike about SecureLink Customer Connect?** the connecting can be clunky at times. The customer is still requred to set things up on their end, which can be hard depending on their security policies **Recommendations to others considering SecureLink Customer Connect:** I'm not sure about the competition or about what it takes to get this setup for customers, but we've been happy with this product so far. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Simple to connect to customers and to view our software running on their system. ### 9. Secure Link works well for managing vendors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about SecureLink Customer Connect?** The ability to group the technicians by the company the work for. **What do you dislike about SecureLink Customer Connect?** Expirations of passwords on secure link seem to pop up a ton for the help desk team. **Recommendations to others considering SecureLink Customer Connect:** ITs a great tool for monitory a large amount of vendors with access to the network. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We are solving the problem of having vendors making major changes to our infrastructure and no way of previously tracking these. ### 10. One of the best remote support application in market **Rating:** 4.5/5.0 stars **Reviewed by:** harshendra a. | Interface analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2018 **What do you like best about SecureLink Customer Connect?** Accessing gatekeeper is easy. Security compliant and convenient to use. Less bugs and support is phenomenal . I can even use it from my personal computer so flexible enough application.It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business. **What do you dislike about SecureLink Customer Connect?** While connecting to multiple clients speed is an issue. Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon.Overall a satisfactory application . **Recommendations to others considering SecureLink Customer Connect:** It is a great application to go for .For taking rdp it is one of the best in the market. i have been using it over an year its works flawlessly. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** i am working in healthcare domain and connect to various clients server using secure link .It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers.It is easy to connect and to keep a check on traffic and to check how many users are connected it has options to check. ### 11. Easy to Install, easy to use. Top notch security compliance **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Senior Support Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about SecureLink Customer Connect?** Security is not something to mess with. From a compliance point of view, it covers all your requirements but it is still user friendly. You don't need to be an IT expert to run the gatekeeper. It keeps track of who's on, and doing what. **What do you dislike about SecureLink Customer Connect?** Maybe there could be something done around mobility? Some customers like to turn the gatekeeper on/off. Maybe it would be useful to be able to it with some kind of enterprise app? **Recommendations to others considering SecureLink Customer Connect:** Give it a try... It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers. Security is a #1 priority for companies these days. Being able to choose when to allow people to connect and to which environments, and keeping track of what anyone is doing at a certain time for audit purposes helps you sleep well at night. What's so neat, is it makes the business users be able to do things, without IT's help. Particularly if the gatekeeper will be in some PC with windows then it's just a piece of cake. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Being in support, it can be messy to keep track of all the different connectivity types to our customers environments. This is a one-stop shop for reaching all our customers and their environments. When there are hardware or network changes at our customers sites, its a very straightforward process to update theo hosts and go back to normal. ### 12. Easy to manage **Rating:** 4.5/5.0 stars **Reviewed by:** Jason L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** Easy to give access to vendors to get into my severs. I am able to tell when a vendor is accessing my servers and able to control when they can have access. I love being able to also see what a vendor did in my servers when they have completed. Being able to track that helps when there are issues with what was done in the server. **What do you dislike about SecureLink Customer Connect?** I have not really found anything that I dislike so far. I love being able to manage when a customer can access the system. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** It is nice being able to control when a vendor accessing my servers. I know why they are getting in and also be able to track their steps. ### 13. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Tom M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about SecureLink Customer Connect?** Allows vendors to easily and securely get onto our systems **What do you dislike about SecureLink Customer Connect?** Haven't found any real issues yet. Everything seems to be working fine. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** The biggest benefit is the ease of use for our vendors. They call into our Operations team who opens up a link for them. They set the time limit and let them go ### 14. SecureLink is easy to use, increases my productivity. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about SecureLink Customer Connect?** Account setup and installation is simple and straightforward. **What do you dislike about SecureLink Customer Connect?** There is nothing I dislike about this product. **Recommendations to others considering SecureLink Customer Connect:** Safe, secure, auditable. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Support-related problems and implementation-related issues. Support case life cycles reduced, satisfied clients being the result. ### 15. Great gatekeeper to open my servers **Rating:** 3.5/5.0 stars **Reviewed by:** Nishit T. | Nishit Talreja, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about SecureLink Customer Connect?** The easy interface and user friendly information provided. It is highly recommended to use this platform if you are a newbie **What do you dislike about SecureLink Customer Connect?** Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Working on sql server on remote desktop ### 16. Securelink is a best and easy way to remote in. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about SecureLink Customer Connect?** Its security features, ITs easy to use and log in. **What do you dislike about SecureLink Customer Connect?** The way we used to create gatekeepers in the older version was easier. **Recommendations to others considering SecureLink Customer Connect:** I can say its a very good tool for remoting into the client's server. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** logging on to client's desktop and server to resolve app issues. Its a good way to resolve clients issues. ### 17. Easy to use and works well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about SecureLink Customer Connect?** The securelink interface is intuitive and it's easy to use. It also does not have any weird design quirks that don't fit. **What do you dislike about SecureLink Customer Connect?** When using the Chrome browser you have to read download an app that every time you use it. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We use it as a replacement for new clients tunnels, in place of a B2B VPN. ### 18. Securelink for RDP **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about SecureLink Customer Connect?** The product is used by the company I work for for remote support and works well. My favorite feature is the ease of use. **What do you dislike about SecureLink Customer Connect?** Quick connect is terrible most of the time the customers security policies prevent the app from running. **Recommendations to others considering SecureLink Customer Connect:** The quickconnect feature needs help. Half the time the application will not load on clients workstations. We have a competitors product that works better but it would be nice to not have to use it. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** The ability to quickly connect to a server for support. ### 19. Easy to connect to VPN and get to work quicky **Rating:** 5.0/5.0 stars **Reviewed by:** Nora S. | Data Quality Professional, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about SecureLink Customer Connect?** I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions. **What do you dislike about SecureLink Customer Connect?** Sometimes I have issues connecting to my vpn, but issues were always resolved quickly. **Recommendations to others considering SecureLink Customer Connect:** I would recommend users of Securelink to utilize the history tab to keep track of their hours. When I first started using Securelink I disregarding this feature, but it is very helpful. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Securelink allowes me to quickly log into work everyday. The connection is fast and secure. ### 20. Very fast and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **What do you like best about SecureLink Customer Connect?** Gives the option of FTP/RDP etc. Also tells if the ping has been down/up and since when. **What do you dislike about SecureLink Customer Connect?** It should just be like a single sign-on with a list of all the connections, hopefully integrated with RDP Manager. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Providing Software support for Hospitals. ### 21. Great connection and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. | Media Services Technician, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** I like that its only a few steps and am logged in and working. **What do you dislike about SecureLink Customer Connect?** Sometimes the connection logs off to soon if I'm working in Excel or word. **Recommendations to others considering SecureLink Customer Connect:** Yes **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Helps a lot when working from home. ### 22. SecureLink is Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** It allows us to secure our environments and monitor vendor activity. **What do you dislike about SecureLink Customer Connect?** At the moment, there is nothing I dislike. It has been solid so far. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Better change control/auditing of vendors making changes to our systems. ### 23. Secure way to connect to remote peers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about SecureLink Customer Connect?** Every time we had problems we called the customer service and they were always helpful and always quick to solve the problem. **What do you dislike about SecureLink Customer Connect?** Web interface has too much layers, in order to connect to one server it takes a lot of mouse clicks and pages. There's also no other options other than using this interface. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We need a secure way to connect to our customers and SecureLink allowed us to do so. ### 24. Overall daily use **Rating:** 4.5/5.0 stars **Reviewed by:** Steven F. | Site Implementation Leader-SIL, Medical Devices, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** Displays each step in connection process **What do you dislike about SecureLink Customer Connect?** Can be slow to connect depending on customers network security. **Recommendations to others considering SecureLink Customer Connect:** excellent connection to your customers server or desktop devices. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Connection to customers servers and workstations via remote connection ### 25. SecureLink is fast and secure for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** the confidence that it keeps my work and client's data secure **What do you dislike about SecureLink Customer Connect?** Sometimes there are inconvenient downtimes **Recommendations to others considering SecureLink Customer Connect:** ... **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Speed and accuracy are important and our customer satisfaction surveys are dependent on SecureLink ### 26. Great Connection Method **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe B. | Director, Business Systems Analysis, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about SecureLink Customer Connect?** The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. **What do you dislike about SecureLink Customer Connect?** There isn't anything to dislike about Securelink **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We are using this to remotely connect to customer sites. We are able to offer this as a more secure method with auditing and notifications to customers when we connect. ### 27. I would recommend secure link **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about SecureLink Customer Connect?** First and the foremost is the security which it provide to its users. Also, it's a user friendly interface interface to connect remote servers **What do you dislike about SecureLink Customer Connect?** I don't see anything which make me to dislike it. However we have different experience with different customers **Recommendations to others considering SecureLink Customer Connect:** N/A **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Connectivity with our remote servers ### 28. Everyday software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** Quick, easy, one stop place to connect to all clients. Don't have to install several versions of different VPN software to connect to each client. **What do you dislike about SecureLink Customer Connect?** Would be nice to have the ability to have local machine actually on the client network. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Acces to customer sites without travel ### 29. Experience Using Securelink **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about SecureLink Customer Connect?** Ease of Use , I think this software meets our needs but ease of use has been a challenge to some of our users **What do you dislike about SecureLink Customer Connect?** Sometimes connections get disconnected , While working on the applications users complained being disconnected **Recommendations to others considering SecureLink Customer Connect:** Better Usability **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Connecting to our Cloud apps ### 30. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about SecureLink Customer Connect?** It is giving us Fast Connectivity so that we can connect with clients machine rapidly. **What do you dislike about SecureLink Customer Connect?** It is happening thatSome times server down. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We are remotely accessing clients machines. ### 31. not a bad product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** it's pretty easy to get connected to customers. **What do you dislike about SecureLink Customer Connect?** Having to use the web browser can cause issues. I think that most of this is due to security concerns from the browser makers **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Securelink helps us connect to customers ### 32. Securlink - Product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about SecureLink Customer Connect?** After securelink connection manager additional item it's working seamlessly. **What do you dislike about SecureLink Customer Connect?** Connection issue or gateway disconnection **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Connecting various environment and multiple clients. ## SecureLink Customer Connect Discussions - [How is secure third-party remote access different than Desktop Sharing and VPN?](https://www.g2.com/discussions/securelink-vs-vpn-and-desktop-sharing) - 1 comment, 1 upvote - [Can SecureLink run on VMware or Hypervisor?](https://www.g2.com/discussions/compatibility-8b196657-e7f1-43ee-87ef-b831e9938d42) - 2 comments, 1 upvote - [Can multiple technicians connect to the same customer at once with SecureLink?](https://www.g2.com/discussions/support-technicians) - 2 comments, 1 upvote - [Can SecureLink integrate with Active Directory?](https://www.g2.com/discussions/6719-active-directory-integration) - 1 comment, 1 upvote - [What are the network requirements for the SecureLink Server?](https://www.g2.com/discussions/network-requirements) - 1 comment, 1 upvote - [View SecureLink Customer Connect pricing details and edition comparison](https://www.g2.com/products/securelink-customer-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+09%3A54%3A50+-0500&secure%5Bsession_id%5D=b485b6e8-76ad-432d-9fbc-c0d607efc570&secure%5Btoken%5D=2ec3ffe99ab06e019f7a50594f79b7f445d7dee39b87ceba3b062eddff9cd329&format=llm_user) ## SecureLink Customer Connect Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat **Security** - Data Encryption - Compliance **Device Support** - Multi-Platform Support - Cross-Platform **Performance** - Reporting ## Top SecureLink Customer Connect Alternatives - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (386 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,889 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) - 4.7/5.0 (417 reviews)