SecureLink Customer Connect Reviews & Product Details

Ensuring secure access to systems only by approved means and by approved users. Since implementing SecureLink we have been able to reduce the ingress into our network by vendors considerably. Review collected by and hosted on G2.com.

Onboarding new Vendors to the software is tough at times, but this is usually due more to human error than the software itself. Review collected by and hosted on G2.com.

I love that SecureLink provides a solid product that has been adopted by so many of our customers, making it easy to provide remote access support. Review collected by and hosted on G2.com.

Re-sizing the remote access windows, can be difficult. Error messaging when failing to connect could be more descriptive. Review collected by and hosted on G2.com.

SecureLink works on multiple platforms, with multiple protocols and allows us to access our clients systems but gives the client the control they need and the ability to run reports on our access. Review collected by and hosted on G2.com.

At times the interface can slow things down but they have been working on improvements to fix this Review collected by and hosted on G2.com.

Managing all the servers at one place with ease. Without memorizing all the IP addresses and host names. It is the best way to connect to all my servers without any security breach.

All servers are isolated from another servers.

Easy access and searching options which includes dynamic search option.

Review of active sessions and history of user activity in detail including session duration. Review collected by and hosted on G2.com.

Reconnecting to all the sessions when network down. Resizing full screen resolution.

There is a problem with recent update on secure link. It was least expected.

It is creating different subnet for each server on same set/client. For eg. for same client it is creating loop back IP's as 172.29.58.12 and for second server it is 172.52.56.13. Which is why it is taking lot of time to create multiple loop back IP's with multiple subnets.

It is very annoying because it is taking lot of time to connect to multiple clients at the same time.

Earlier I used to connect on avg. of 7 to 8 different set of servers. Now with 3 set of connections it hangs and will not give any control to disconnect previous or running sessions. It is causing performance issues. I hope it can be fixed with upcoming or next update. Earlier it was not there, request the team to fix this issue. Rest all working fine as smooth.

For support it is difficult to reach support team. Review collected by and hosted on G2.com.

Easy to connect with a support agent. Able to resolve issue. Review collected by and hosted on G2.com.

Orange Desktop Sharing and Remote Desktop Protocol features Review collected by and hosted on G2.com.

The best thing is we can get connect to client's environment even in after hours is big help. Review collected by and hosted on G2.com.

Sometimes we get issue while getting connect. Review collected by and hosted on G2.com.

One stop shop for all of our hosted clients. Review collected by and hosted on G2.com.

Long load times since latest upgrade to Securelink. Review collected by and hosted on G2.com.

one stop place to connect to customers. Easy for me to use Review collected by and hosted on G2.com.

the connecting can be clunky at times. The customer is still required to set things up on their end, which can be hard depending on their security policies Review collected by and hosted on G2.com.

The ability to group the technicians by the company they work for. Review collected by and hosted on G2.com.

Expirations of passwords on secure link seem to pop up a ton for the help desk team. Review collected by and hosted on G2.com.

Accessing gatekeeper is easy. Security compliant and convenient to use. Less bugs and support is phenomenal . I can even use it from my personal computer so flexible enough application.It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business. Review collected by and hosted on G2.com.

While connecting to multiple clients speed is an issue. Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon.Overall a satisfactory application . Review collected by and hosted on G2.com.