# Grade.us Reviews **Vendor:** GatherUp **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 144 ## About Grade.us What is Grade.us? Grade.us is a white-label review management and marketing platform for agencies, marketers and SEOs. The platform offers a suite of tools to: (1) convert customers into reviewers on the sites that matter; (2) recover customers and respond to negative reviews; (3) monitor customer reviews across scores of third-party review sites; and (4) market reviews to reach a broader audience with SEO-friendly web and social media content. We support - Complete automation of your review generation and monitoring efforts - Scheduled client or staff reporting - Streaming your reviews to your website and social media profiles via a simple copy/paste widget or Wordpress plugin. You can manage hundreds of clients or locations in a single dashboard, get click and conversion data to demonstrate ROI, optimize your email campaigns, and more. Grade.us is also marketer-centric. We give marketers and agencies total flexibility to deliver services white-labeled under your brand. (Note: Language support is only for landing pages) ## Grade.us Reviews ### 1. Helpful for Improving Online Visibility and Customer Trust **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Grade.us?** is how simple it makes the entire review collection process. Instead of manually asking customers for feedback, we can automate review requests through email and SMS, which saves a lot of time. The review funnel feature is especially useful because it guides customers step-by-step to leave reviews on platforms like Google or Facebook without confusion. Also, the white-label option is a big advantage for agencies like us. We can present it as part of our own service, which adds value to clients. The dashboard is easy to use, and managing multiple clients or locations in one place is very convenient. **What do you dislike about Grade.us?** One downside is that pricing can feel a bit high, especially for smaller teams or when scaling across many clients. Also, while customization is available, some areas like email templates or campaign flows could be a bit more flexible and modern. It takes a little time to fully understand all features in the beginning, but once you get used to it, it becomes easier. **What problems is Grade.us solving and how is that benefiting you?** Grade.us solves one of the biggest challenges we faced consistently collecting genuine customer reviews and managing our online reputation across multiple platforms. Earlier, the process was mostly manual. We had to remind customers individually, and even then, only a small percentage would actually leave reviews. It was time-consuming and not very effective. With Grade.us, this entire process is automated. We set up email and SMS campaigns that go out to customers at the right time, which has significantly increased our review response rate. The review funnel is especially helpful because it directs satisfied customers to leave public reviews while capturing internal feedback from unhappy users. This helps us improve service quality without negatively impacting our ratings. Another major benefit is centralized review management. Instead of checking different platforms separately, we can monitor and respond to reviews from one dashboard. This has improved our response time and helped us maintain a more professional and consistent brand image. Overall, Grade.us has saved us a lot of manual effort, improved our online visibility through better reviews, and allowed us to deliver more value to clients without increasing workload. ### 2. Ease of getting reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Barb H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Grade.us?** Takes the hassle out of sending customers requests for reviews. **What do you dislike about Grade.us?** I don't have any dislikes about Grade.us **What problems is Grade.us solving and how is that benefiting you?** Helping to keep our Google reviews up with competitors ### 3. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Grade.us?** Ease of setting up a business and linking to review sites. **What do you dislike about Grade.us?** No way to do a new scan for business listings once a business is set up. Have to set up new links manually. **Recommendations to others considering Grade.us:** If you're looking for an easy to set up platform to gather reviews, this may fit the bill. **What problems is Grade.us solving and how is that benefiting you?** Making it easy for customers to leave a review. Increases odds that a review will actually be completed by a customer. ### 4. I had an ongoing issue with exporting in the customer feedback section took a long time to resolve **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Grade.us?** The system is easy to use and works as promised. **What do you dislike about Grade.us?** Exporting reports in customer feedback shoudl be able to filter **What problems is Grade.us solving and how is that benefiting you?** We have been able to proactively request reviews from our customers. ### 5. Enables Growth For My Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Matt R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Grade.us?** Grade.us has a great support team that is available to help you out with any issues you may have. We use Grade.us to grow our agency's offering and grow our clients reviews and online reputation. They have always been there to support my agency and my team. They come out with new features, updates, and reporting that helps our business stay ahead of the market. **What do you dislike about Grade.us?** There is not much I dislike about Grade.us. There is a bit of restriction on email customization for review requests. However, this may be an area that they do have customization features that haven't been shown to my agency yet. **Recommendations to others considering Grade.us:** I would advise you to explore the other products that compete with Grade.us. I think you will see that Grade.us has all the features you need for your online review reputation for your business or agency clients. **What problems is Grade.us solving and how is that benefiting you?** We are solving the issues for our clients around online review reputation and SEO growth. **Official Response from Garrett Sussman:** > Thanks for this awesome review, Matt. Rock that marketing agency power! I'll definitely let the team know that you appreciate the support. As a fellow SEO geek, I love that you're complimenting your SEO services with review management for clients. I think they go hand in hand. As for the email customization, definitely reach out to our team and we can walk through any customizations that might be missing for you. We got your back! Let us know how else we can help and keep on keeping on with your clients and their reputations. ### 6. Excellent Company. Incredible support. Ongoing development. **Rating:** 5.0/5.0 stars **Reviewed by:** Craig M. | Internet & Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Grade.us?** Hands down, the support. Anytime I need something, have a silly question, or just need clarification they are all over it. I never wait more than 10 minutes for a response. The platform itself is great and serves the needs of over 1000 clients we have on it. I also like that there are ongoing improvements and not staying static. **What do you dislike about Grade.us?** I wish there was a mobile app for users of the platform. Other than that, I like the simplicity of the system. There have been issues of late when it comes to adding SMS numbers in large cities, which causes issues with the clients. **Recommendations to others considering Grade.us:** What are you waiting for? Do it. **What problems is Grade.us solving and how is that benefiting you?** We are improving the reputation of our Agency clients as well over 1000 coaching students who are improving their own agencies. Grade Us allows us to offer a critical service at an aggressive price point that is obtainable by any small business. **Official Response from Garrett Sussman:** > Thanks for this fantastic review, Craig. I shared your kind words with the support team and they really valued your appreciation! I love that you're working with your students to improve their agencies. Since many of our customers are agencies and we are definitely aligned with your goals and are excited to roll out a few features in the near future that are going to knock your socks off, help you find more prospects, and make your existing clients even happier. If you ever want to chat about reputation management, shoot me a message. I geek out over the stuff. Garrett ### 7. Great technology for customer feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Leah D. | Entrepreneur, 2016 Cohort; Next 36 Ambassador, 2020, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Grade.us?** It helps us automate customer feedback and manage customer relationships. I like how easy it is to use and that it allows us to reach out to past customers for additional feedback. The reports are also helpful. It is linked with all the major review sites that we use like Yelp, Google+, and FourSquare. **What do you dislike about Grade.us?** It would be helpful to have more real-time support available to troubleshoot issues. **What problems is Grade.us solving and how is that benefiting you?** Soliciting and managing customer feedback **Official Response from Garrett Sussman:** > Thank you for this wonderful review, Leah! It's great to hear that you're getting full use of the funnel and tracking the performance in your reporting. I'll let the support team know that you appreciate them. ### 8. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Grade.us?** I like the fact that my clients reviews will post automatically to their website and flash on the screen when visitors are viewing their site. **What do you dislike about Grade.us?** I don't really dislike anything, sometimes going from active to inactive to send a second review request gets me confused. **Recommendations to others considering Grade.us:** It is a great tool to get reviews and share reviews on clients websites. **What problems is Grade.us solving and how is that benefiting you?** Solving my clients need to increase their reviews. Reviews are very important to business owners and to potential customers and can increase their sales. **Official Response from Garrett Sussman:** > Thanks for the amazing review, Brenda! I'll let the team know that you appreciate their help. I love that you're helping your clients with online reviews. Since we specialize in helping marketing agencies offer reputation management, I hope that the reseller resources have been valuable to you. You're obviously doing a great job educating your clients on the value of review management. ### 9. A solid, feature rich platform backed by the best support person I know **Rating:** 4.0/5.0 stars **Reviewed by:** Hammer H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Grade.us?** As a user of a previous system (Reputation Loop) my account was moved to Grade.Us after Reputation Loop was purchased. Although the migration was a bit rocky, I like the ability to fully customize the review experience for my members. As an agency, we need flexibility in how we help our own clients generate reviews. The software provides multiple review stream widgets, as well as customizable email and text campaigns. However, what keeps me with Grade.Us is our support contact, Valerie. Val was our support contact at Reputation Loop, and moved to Grade.Us to support us here. Val is by far the best customer support person I've ever dealt with, going above and beyond to help us get the most out of the system and to help us work through the bugs and issues that pop up with any software. Val is tireless in her quest to make us happy and help us provide the best support to our own members. A software product is nothing without support, and Val helps to offset any other failings we find with the platform. **What do you dislike about Grade.us?** There are a few issues I dislike, but not anything that would stop me from using the software. I would like some new features, and like many users I would always like bugs to be fixed faster, but overall I'm a happy user. **What problems is Grade.us solving and how is that benefiting you?** Grade.Us is part of an overall online reputation management service we provide, and has helped us to collect and display reviews for hundreds of our members. ### 10. Grade.us for Enterprise **Rating:** 4.0/5.0 stars **Reviewed by:** ashley f. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Grade.us?** the ability to manage all accounts from on log in, can provide user's magic links instead of giving full access to profiles, the ability to enable API keys for websites. **What do you dislike about Grade.us?** There are limited customization options when it comes to having multiple profiles under one account. **What problems is Grade.us solving and how is that benefiting you?** We have solved the issue of users struggling to gather customer reviews, and users have realized the benefit of utilizing one platform to manage all of their reviews. **Official Response from Garrett Sussman:** > Thanks Ashley! Those magic links are really helpful for enterprises to include their employees in the review management process. Ultimately, we're happy to hear that Grade.us has helped you remove the friction of getting customers to leave reviews. If you want to let us know how we can improve customizing your multi-location profiles, let's connect! ### 11. Everything an agency needs in an online reviews platform **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Agency Founder | Chief Dynamic Officer | Marketing Strategist , Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2020 **What do you like best about Grade.us?** Very easy to use and set up new clients. The onboarding process is less than 10 minutes per client. And the customer support has been great. The few times I've had questions/issues they team has been quick to respond and resolve everything. You can easily embed the code into websites and also set up email drip campaigns to ask for feedback from recent customer/patients. **What do you dislike about Grade.us?** There is honestly nothing about Grade.us I dislike. I've been using it for years and it's a great solution for our needs. The pricing is very fair and it's easy to set up and use with our clients. I wish all of our agency software tool platforms were this well designed and managed. **Recommendations to others considering Grade.us:** Give Grade.us a serious look if you're responsible for managing multiple clients/accounts. **What problems is Grade.us solving and how is that benefiting you?** Every business online today needs to be aware of online reviews. Grade.us allows us to easily manage/track reviews as they are posted but even more importantly, helps us help our clients proactively solicit feedback (and reviews). This information has been valuable for many to improve operational issues - in addition to adding to the number of positive reviews posted. ### 12. User Friendly, Great Customer Support and Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Junior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** Grade.us is very user friendly, I was able to quickly navigate the system and start using before I received my welcome orientation. The Customer Support is wonderful, they walked me through the entire platform, ensured I had set everything appropriately and made sure that I knew all of the tips and tricks. We have received great responses from our clients and have found this to be a wonderful way to gather new reviews, and find out about concerns clients have and quickly fix those concerns. **What do you dislike about Grade.us?** I don't have any dislikes at the moment. The reporting feature is great, and the ease of use is wonderful. **What problems is Grade.us solving and how is that benefiting you?** We have struggled with getting reviews in the past, having a direct link and a drip campaign to gather these reviews has been wonderful. This also allows us to filter out some of the more negative reviews, and has made us aware of concerns and issues clients had that weren't being communicated to us. This has given us the opportunity to go and make things right. ### 13. A Great Reputation Management System! **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** From the agency side perspective, the client setup is fast and easy. There is a little bit of a learning curve as is the case when using any new software system. But after you set up a few accounts it becomes super simple! From a client perspective, my clients really like it. Conversion rates from request to review are great in comparison to other reputation management systems that they've used in the past. **What do you dislike about Grade.us?** I can't think of anything that I dislike. **Recommendations to others considering Grade.us:** Nothing at this time **What problems is Grade.us solving and how is that benefiting you?** I'm helping my clients build a strong online reputation that helps them attract new customers. I have clients that have told me that reviews they've gotten by using Grade.Us have helped them acquire customers. ### 14. A great value reputation management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Grade.us?** Grade.us includes email and text message review invitations that are easy to use. Publishing a positive review repository page is great! **What do you dislike about Grade.us?** There could be more tracking and better analytic analysis capabilities. **Recommendations to others considering Grade.us:** If you are looking for an inexpensive reputation management solution that has the best features for soliciting reviews on email and text then this is the solution. **What problems is Grade.us solving and how is that benefiting you?** I was able to increase our Google rating from 1.8 stars to 3.9 in one year. **Official Response from Garrett Sussman:** > Thanks for the great review! The proof is in the pudding, right? 1.8 to 3.9? That's a wonderful increase in star ratings. We find that customers that use both email and text review requests see increased benefits, so it's great that you're getting the most out of the platform. As for reporting, no worries! We've got a great reporting re-design overhaul coming in the next few weeks. Take a peek. ### 15. Grade.us Honest Review **Rating:** 1.5/5.0 stars **Reviewed by:** Sabrina M. W. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Grade.us?** The fact that we can text Review Requests. **What do you dislike about Grade.us?** Several issues are not working properly, like the texting on our account. The GUI is a bit cumbersome and difficult to understand. It needs to be more streamlined. Also, feature enhancements should be more frequent and everyone should be notified by email when enhancements have been implemented. **Recommendations to others considering Grade.us:** Open API and Full Integrations **What problems is Grade.us solving and how is that benefiting you?** I am having a hard time make sure that customers are not overwhelmed with texts and emails with the way we have setup the account. Also, an OPEN API needs to be implemented with Zapier at a minimum. Also we use Infusionsoft and want FULL INTEGRATION with Infusionsoft so that we can AUTOMATE customer Review feedback directly into the customer record. We came over for ReputationLoop over a year ago and this still has not been implemented as of yet. ### 16. 100% Auto review process success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Grade.us?** Smart funnel options and multilingual support . We work with English ans Dutch. **What do you dislike about Grade.us?** Reporting and overview of the process in action is limited **Recommendations to others considering Grade.us:** Little hard at beginning But works like magic Changed our reviews process Works well **What problems is Grade.us solving and how is that benefiting you?** Not getting enough reviews was solved . Each business unit and location get new reviews daily . We also use the zapier integration to notify managers of problematic feedback . **Official Response from Garrett Sussman:** > Thank you for the review! The smart funnel is such an important part of our product. I'm happy to hear that it's working well for your business. Despite the challenges of the reporting that you're currently facing, we're actually rolling out a new redesign in the next few weeks. I'm excited for you to try it. You can see a preview in our December office hours. ### 17. Grade.Us is super effective and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Neil M. | Chief Operating Officer (COO), Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Grade.us?** Simple, straight-forward funnel creation, intelligent review request followups. Support is quick to respond and very helpful, the knowledge base resource is also great. **What do you dislike about Grade.us?** Some sort of alerts or notifications for profiles who are below a click-to-review threshold would be helpful. It would save time trouble shooting profiles. **What problems is Grade.us solving and how is that benefiting you?** Generating massive review volume for clients. The review request followups increase review volume bigtime. ### 18. Great Reputation Marketing Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher L. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Grade.us?** Ease of use. Simplicity of layout allows you to get to things quickly and run product demos for clients with ease. It tracks multiple areas of the process so I can see accurately what my funnels are doing and what is working versus not working for my clients. They have a high level of setting that allow me to refine each clients funnel accordingly to best serve their business. **What do you dislike about Grade.us?** Their Thumbs Up/Thumbs Down funnel does not alert clients of that feedback. Their Zapier API is limited, but functional. I think this could really round out a stronger offering. **Recommendations to others considering Grade.us:** It's a strong competitor and priced reasonably well. You know your client best, so I would just make sure they have the features you most need to serve your clients properly. **What problems is Grade.us solving and how is that benefiting you?** Helping my clients get the online reviews they need for their businesses to grow in today's review driven small business marketplace. **Official Response from Garrett Sussman:** > Hey Christopher, This review just knocked our socks off! Thank you for taking the time to write all of this great stuff. I think you hit the nail on the head with one of our driving goals of the product, the ability to customize the funnel so you can give each of your clients a personalized review management experience. I appreciate you highlighting the Zapier API. We have a ton of amazing API features that are being release shortly. Connecting them to the Zapier API makes a ton of sense, and I'll share that suggestion with our product team. Thanks for being an awesome customer. We can't wait for you to continue to grow your agency with us in the future. Reviews are becoming more important than ever, and review management has been established as a high value marketing channel for small businesses. ### 19. Complete and easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2021 **What do you like best about Grade.us?** The features to showcase reviews in social Widgets to promote reviews in other websites **What do you dislike about Grade.us?** They sync to Facebook can be more friendly for agencies that manage multiple profiles **What problems is Grade.us solving and how is that benefiting you?** They sync to Facebook can be more friendly for agencies that manage multiple profiles Ability to export the information on CSV format **Official Response from Garrett Sussman:** > Thanks for the review! How cool is the automated social sharing and review widgets? So many businesses don't truly harness the power of marketing their reviews. We just recently improved our CSV export so I hope we resolved that for you. As for the Facebook sync, they're a moving target, but we definitely want to ensure that you're able to connect with Facebook when working with clients. ### 20. Grade.us is critical to my business **Rating:** 4.5/5.0 stars **Reviewed by:** Mark F. | President / Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2015 **What do you like best about Grade.us?** The ability to quickly and easily generate reviews for my clients - either direct to their site or to another site - is critical for the local service businesses I work with. **What do you dislike about Grade.us?** More robust tutorials / knowledge base for getting started would be helpful. **Recommendations to others considering Grade.us:** Understand your clients' needs in terms of what they already have or use and if there is any value in the reviews they are getting. **What problems is Grade.us solving and how is that benefiting you?** Generating reviews and testimonials for my clients more quickly through reviews. ### 21. Excellent product, but very pricey. **Rating:** 3.5/5.0 stars **Reviewed by:** Matt N. | E-Learning Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** I like the professional look and feel of the graphics. Love the widget for scrolling reviews on the website. **What do you dislike about Grade.us?** Far too expensive. Doubled in price while I was using it. Hard to pass those costs on to my clients. **Recommendations to others considering Grade.us:** Great service with quick response on questions **What problems is Grade.us solving and how is that benefiting you?** Adding reviews where they matter, like google. Helps with SEO ### 22. Excellent platform for creating a reliable system for getting reviews. **Rating:** 4.5/5.0 stars **Reviewed by:** Josh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** Customizability of the review funnel. Ability to set-up and automate reporting. Intuitive Dashboard **What do you dislike about Grade.us?** Need more support for specific industries (counselors, financial planners) **Recommendations to others considering Grade.us:** Grade.us is a good system for implementing an on-going review acquisition strategy for any business. **What problems is Grade.us solving and how is that benefiting you?** Systematizing review acquisition for clients has allowed us to provide value and generate recurring revenue. ### 23. Customer Service getting better and better!!! Keep up the good work. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** Wesley really helped today! I messed up on one of my accounts, and he sent me great screenshots on how to fix it! Quick reply and easy fix!! Thank you!! **What do you dislike about Grade.us?** There isn't much I don't like about you guys anymore.. maybe the ability to call, but they are so quick to reply now that it doesn't matter anymore... Thank you. **What problems is Grade.us solving and how is that benefiting you?** helping my clients with their reputation. I really like how easy it is to make a new profile. And the customization is awesome. keep up the good work! ### 24. Great tool for getting more reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** Grade Us is easy to use and allows multiple review platforms to be offered to reviewers. The fact it walks them through how to leave a review is great. **What do you dislike about Grade.us?** It is a little pricey to get the white label and WordPress plugin. **Recommendations to others considering Grade.us:** It works just as advertised. You can easily make adjusts to the emails and suspend accounts all from the dashboard. **What problems is Grade.us solving and how is that benefiting you?** The follow up reminders are good but I wish there was a way to continue with those that click through but don't leave a review. ### 25. Great Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea W. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Grade.us?** Customer service is excellent!!!! Anthony made this entire process so simple! The tech department does awesome onboarding **What do you dislike about Grade.us?** It's a bit expensive at the lowest tier. **Recommendations to others considering Grade.us:** This platform makes marketing reputation management a breeze! The support is amazing and the platform superior. Anthony did a great job helping me get started and making this a platform I could implement into my marketing agency. **What problems is Grade.us solving and how is that benefiting you?** It's really helped several of my clients grow their business. Online reviews are absolutely critical in the digital age we live in. **Official Response from Garrett Sussman:** > Hi Andrea, Thank you so much for the amazing review. :) I'll let Anthony know that he was a major help when going through the process, getting set up, and using the platform! You're 100% correct that online reviews are important for every business and I'm happy to hear that they're benefitting your clients. A ton of our customers are agencies who are offering reputation management as a service and seeing all of the value. Thanks for being a valued customer! ### 26. Software is good; support is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Roger M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Grade.us?** If there is one thing that made our adoption of the Grade.US program so smooth and successful, it was the support provided by the company. There are tons of software companies, but, in my mind, they are distinguished by the live people behind the code. At Grade.US, the person I with whom I have spoken most often (by phone or chat) is a lady named Valarie. She could not have been more patient with my endless questions. I felt stupid sometimes, but she never made me feel stupid for asking the question. I can see us being partners with Grade.US long into the future with support like we get from the company. Thanks to Val. **What do you dislike about Grade.us?** The lack of training videos for the various components of the software. The support is largely based on ZenDesk questions and answers and it is challenging to find questions that are articulated the same way i might ask them. **What problems is Grade.us solving and how is that benefiting you?** The program is far more powerful than the systems we have used in the past. **Official Response from Garrett Sussman:** > Hey Roger, Thank you so much for this amazing review. It's been a pleasure working with you. I am so happy to hear that Val has made your transition over to Grade.us so smooth. You've really taken advantage of all of the features that our platform offers. We're happy to have you as a partner and look forward to a long and fruitful relationship. ### 27. Grade.us has great features and they are always expanding these. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Grade.us?** The best part about Grade.Us review software is that it helps segment positive and negative reviews and sends prompt notifications whenever you get a new review. It's super easy to go in and respond to customer reviews right away. All of the messaging can be easily customized to keep consistent with your brand. The platform is super easy to use as well. I also love being able to see how customers interact with the software so that we have the knowledge we need to modify our outreach for review invitations if we need to do so. **What do you dislike about Grade.us?** I really don't have any complaints about this software. The hardest part about implementing this solution at a new office is finding where it fits into the daily workload that staff members already have. It that transition can be made smoothly, then the results are usually great. **What problems is Grade.us solving and how is that benefiting you?** We've been able to easily monitor our online reviews and provide a better customer experience with the feedback we receive. When a new review comes in, we are promptly notified and can respond to the customer right away. This enhances the customer experience and allows us to learn more about what we can do to improve or continue doing well. We've seen positive improvements in ours and our customers' online reputations, and the simplicity of the platform saves us time that it would take to invite individuals to provide their feedback. ### 28. Review Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** We use Grade.Us on behalf of a client to aggregate their company reviews. Our client is a manufacturer and therefore the reviews are mainly related to the recruitment process. We have run into issues with aggregating Glassdoor with other platforms but was able to find a workaround to keep all data in one spot. Grade.Us provides a dashboard to help monitor and manage reviews on an ongoing basis. **What do you dislike about Grade.us?** We have run into a few times where the platform was unable to properly pull from Indeed. They usually fix these issues quickly. **What problems is Grade.us solving and how is that benefiting you?** Review monitoring and management all through one platform. ### 29. A bit pricey, but - good review monitoring API, review widgets & landing pages **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** Their review monitoring API is excellent. The set up process for a client is also pretty straightforward. **What do you dislike about Grade.us?** They recently raised their prices quite a bit and it made it unworkable to continue using them at scale. **Recommendations to others considering Grade.us:** Customize the follow ups to the business itself. **What problems is Grade.us solving and how is that benefiting you?** The main reason I'm using Grade.us is for their review monitoring API and social sharing features. I very much like the ability for it to automatically share good reviews on FB. ### 30. The Only Reputation Management Software That You'll Need **Rating:** 4.5/5.0 stars **Reviewed by:** Sean B. | Compliance Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Grade.us?** We're able to monitor all of our client's different reputation review sites and that's huge since we don't have to login to different platforms and they all aggregate into one place. **What do you dislike about Grade.us?** The platform could be a little bit more user friendly for multiple people trying to work on a single review. Follow ups are key so making the comments part more friendly would be good. **Recommendations to others considering Grade.us:** Best reputation software out there to help aggregate all the reviews you would need **What problems is Grade.us solving and how is that benefiting you?** We're managing our clients online reputation with this platform and this helps us knock it out of the park with all the listings being in one central location. We can address the issues head on and handle any major concerns for everything going on. It's a big benefit being able to monitor them all. ### 31. Great for Quick Wins! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | Certified Duct Tape Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Grade.us?** Simple to set up and navigate. Packed with features to get honest customer feedback and leverage the good reviews into new content for website, social media, and sales collateral. **What do you dislike about Grade.us?** The price increase in 2019 was pretty steep. However, they will work with you one-on-one to negotiate a fair deal. They are not a "take it or leave it" type of company. **What problems is Grade.us solving and how is that benefiting you?** Ongoing reputation management helps me retain clients over the long haul. Review management is one of several moving parts **Official Response from Garrett Sussman:** > Hey Tom, Thanks for the awesome review! Agencies like yours truly understand the long term value of offering reputation and review management as a service. I love that you're incorporating the review marketing component using the review stream and automated social sharing for your clients. I'll let the team know that you appreciate the features on the platform. We are thankful for your continued support and your business. ### 32. Grade.us Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim W. | Digital Marketing Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Grade.us?** There are many things that I love about Grade.us but my favorite is customer support provided. Afshaun is so helpful and incredibly friendly. **What do you dislike about Grade.us?** Sometimes functions and features do not perform correctly but when this happens, support is swift to correct. **What problems is Grade.us solving and how is that benefiting you?** Problem is, most business owners do not have a clear path or idea about how to earn reviews. Grade.us' service relieves the anxiety that business owners experience when asking their clients and patients to leave them a review or feedback. ### 33. Very valuable software **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Grade.us?** Easy to set up, accessible, and easy for end users to leave reviews. Too often, satisfied customers remain silent about the quality service they received while unhappy ones make a lot of noise. The software is easy to use. **What do you dislike about Grade.us?** I don't like the ticky-tack pricing model that adds cost for every little detail that's hard to pinpoint, but I think it would be the white label of the panel that I don't have much to say about what we don't do. I believe I lose many leads to comments because they are turned into spam and the potential client never sees the email and committed to providing a review. **Recommendations to others considering Grade.us:** Furthermore, ask someone to connect to the Google Review page. Take a look at the competition - these guys are tough to beat, as the cost versus features is very helpful in saving us a fortune and one person can handle what used to take 4. **What problems is Grade.us solving and how is that benefiting you?** We are striving as an entire company between the two offices to acquire 1,000 reviews, so that we maintain a firm position in our industry. Salesforce can easily allow a customer to leave a review in a few steps instead of 10. We couldn't be happier with the success we've had in implementing this product. It gave us this solution that only requires our customers to add names and emails and let the system take care of everything else. **Official Response from Kelly Rogers:** > Hi Pedro, Thank you for your brilliant comment! Our team is happy to know how you have grown in your company and in the number of comments with Grade.us. I also appreciate you taking the time to give us feedback on our pricing model. If you would like to speak with someone about your specific needs, email support@grade.us (we have someone on the team who speaks Portuguese and will be happy to help connect us). Thank you again for the kind words. Sincerely, Kelly Rogers Director, Customer Success Grade.us ### 34. Used to be a fan until price increase. Good for those who can afford it **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2020 **What do you like best about Grade.us?** White label features 150+ review site integrations **What do you dislike about Grade.us?** Poor interface Lack of api support Sometimes its glitchy **Recommendations to others considering Grade.us:** Be careful with their terms. They can increase their fees at any time without any notice. And they wont refund any fees and will reference their terms that you may not have agreed to. **What problems is Grade.us solving and how is that benefiting you?** A single platform to manage all your client reviews ### 35. Solid platform, great customer service, reasonable prices. Very happy with them. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Grade.us?** their customer service is very good and friendly. **What do you dislike about Grade.us?** Their pricing tiers. I wish they would make it a little more affordable for agencies. **What problems is Grade.us solving and how is that benefiting you?** I'm helping my clients with their online reviews needs thru Grade.us ### 36. Monitoring all social networks has never been so easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Grade.us?** I like this system because it allows me to monitor all the social networks, we handle, without a doubt Grade.us allows us to keep our customers satisfied. Because with this software we can receive both good and bad opinions. In addition, it allows us to directly serve our dissatisfied customers. Many times as a company, we only focus on producing forgetting the opinions of our customers. However, with this program, we can have a more direct contact with customers in order to address the most specific requirements and thus avoid a bad opinion that may affect the image of the company. **What do you dislike about Grade.us?** What I did not like about this system was that when implementing it, it was a bit cumbersome since I felt overwhelmed by the amount of functions, it has, that I did not know where to start, but when connecting with the customer service team, they could help me and guide me step by step. **Recommendations to others considering Grade.us:** It is a real privilege to be able to recommend this software. I firmly believe that if it were not for Grade.us, I would still be in limbo, unable to know what customers think and not know what to improve or what new features to implement. **What problems is Grade.us solving and how is that benefiting you?** Thanks to Grade.us we have been able to improve a lot the customer service department that we had a little abandoned. It is a real pleasure to have software that invites my clients to express their opinions, whether they are good or bad. At the same time we have been able to improve our products and services, thus being able to implement improvements in every sense. Also, I feel satisfied with this application because with its friendly interface I can have a central command where I can handle each opinion issued on my social networks and with this to see the level of acceptance represented by stars. **Official Response from Kelly Rogers:** > Hi there, Thank you so much for your glowing recommendation! Grade.us has invested heavily in our support team over the past few months, so we’re thrilled to hear that it has made a difference for you and your business. As we continue to innovate, we will have even more resources available for getting set up and utilizing all of the features we have on our site. We’re also adding new features to our roadmap that will help make it even easier to interact with customers and manage your reviews that I think you’ll love. We’re so happy to hear how you’ve grown your business with us and look forward to growing even more together! Thanks again for taking the time to leave us such a wonderful review. Warm regards, Kelly Rogers Director, Customer Success support@grade.us ### 37. Grade.us - Poorly supported, second-rate tools **Rating:** 0.0/5.0 stars **Reviewed by:** Tim C. | President, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2016 **What do you like best about Grade.us?** I do not like this product and no longer use it. I instead use a competing product, GatherUp. **What do you dislike about Grade.us?** Their support is abysmal. During one week when they took their company staff away for a company offsite, there was ZERO tech support. No responses, no help, no callbacks, no email, nothing. For an entire week. Their other customers may put up with that, but not me. Not me, not ever again. **Recommendations to others considering Grade.us:** I used Grade Us, from June 2016 until May 2018. During that time, I became less and less satisfied because the UI was very hard to use and in some ways non-intuitive. Also, it was expensive. But it was finally their failure to provide the promised support that was the straw that broke the camel's back. During one week when they took their company staff away for a company offsite, there was ZERO tech support. No responses, no help, no callbacks, no email, nothing. For an entire week. Their other customers may put up with that, but not me. Not me, not ever again. **What problems is Grade.us solving and how is that benefiting you?** This is no longer relevant since I no longer use this product, but in the past, I used it to automate review solicitation. ### 38. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Allan F F. | Attorney, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Grade.us?** It really works well. Easy to use. Gets me the reviews that I need **What do you dislike about Grade.us?** Not as customizable as I would like. It is still great **Recommendations to others considering Grade.us:** But it! **What problems is Grade.us solving and how is that benefiting you?** I got a lot of reviews. Thanks ### 39. Get more positive reviews for your website **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about Grade.us?** I really like this platform because it helps me to manage and get more positive reviews for our website, also you can configure your own domain, is a simple and useful solution to improve the reputation of any business. **What do you dislike about Grade.us?** I have no complaints from Grade.us because it fulfills the task for which I need it. **Recommendations to others considering Grade.us:** If you have a company that is starting and you need to make your reputation Grade.us will help you in the best way, if you have any questions just ask the support that always has the right answer. **What problems is Grade.us solving and how is that benefiting you?** This software has helped us to improve our reputation by obtaining real and positive reviews, provides a more efficient way to export data and can also easily filter and eliminate negative reviews by doing a personalized check. **Official Response from Garrett Sussman:** > Hey James, So happy to hear that Grade.us effectively fulfilled the task at hand. I agree that a major challenge for newer companies starts with earning your first set of positive reviews. It sounds like you have a wonderful group of customers that appreciate what your business is providing. I also let the support team know that you appreciate their assistance with your questions. Keep building that reputation! Garrett Sussman Senior Content Marketing Manager at Grade.us ### 40. Came from Rep Loop **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about Grade.us?** We are a Reseller account, coming from Rep Loop. I like the simplicity of the dashboard and the easy integration. Valerie has helped us migrate over been wonderful. Change is inevitable , so we are all adjusting and getting to know Grade. Us. **What do you dislike about Grade.us?** I would like to see a microsite, if possible. **What problems is Grade.us solving and how is that benefiting you?** Clients like the simplicity. **Official Response from Garrett Sussman:** > Thanks so much for the great review! Valerie is awesome. I'll let her know that you appreciate her. I'm glad that you like the dashboard. The microsite is a great idea! I'll submit the suggestion to the product team. A lot of agencies and resellers have had a ton of success with reputation management for their clients. Happy that it's working for them. ### 41. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2020 **What do you like best about Grade.us?** The review stream with live reviews. and the support team **What do you dislike about Grade.us?** It's all good. I didn't dislike anything about it. **Recommendations to others considering Grade.us:** Once you give it a shot you'll be so happy with all of the features. **What problems is Grade.us solving and how is that benefiting you?** Showing our fresh reviews to everyone that is looking at our site. **Official Response from Garrett Sussman:** > Thanks for the kind words! We recently redesigned the review stream, so it's great to hear that you like it. I'll let the support team know that you appreciate the work that they're doing. Great to have you in the Grade.us family. If you ever need anything, don't hesitate to reach out. ### 42. The features that I loved best are now obsolete... **Rating:** 3.0/5.0 stars **Reviewed by:** Katie C. | Digital Services Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Grade.us?** i really like the ease of setup for Grade.Us. We are a partner who white labels their ORM services, and setting up a new client is super quick -- I'm talking maybe 30 minutes. The widget is attractive, looks great on a website. I also love the review audit that we're able to conduct, and can feature a tool on our website as to where companies can check their own reviews. We've gotten a few leads from that! This is also where I would rave about their negative review interception function -- how if someone clicks a lower than average rating for you, the software offers to let the customer bypass the review and send the client an email to rectify their issue. Used to LOVE this, but now it's frowned upon by Google, so, my love needs to die. **What do you dislike about Grade.us?** While its not Grade.Us's fault that Google started being more protective of consumers (haha), something that I did NOT enjoy during our time with Grade.Us is the lack of help from their tech team. There were quite a few times where I inquired about some code - specifically schema -- and we were advised incorrectly. Almost felt like our tech team taught their team how to use their product. A bit frustrating, but not enough for us to walk away. **Recommendations to others considering Grade.us:** Know what you're looking to accomplish. If you're wanting to be able to display shcema markup on these reviews from Grade.us... think again! Google is cracking own on marking up 3rd party reviews with review schema. But if you're looking for a way to help monitor/detect existing and new review, and to help you to send emails out to your customer base to encourage them to leave a review, then yes, Grade.Us is a great provider. **What problems is Grade.us solving and how is that benefiting you?** Companies that don't have a review proces in place already really benefit from Grade.us. In an industry where many of our clients are construction/home improvement folks, they don't always have a lot of knowledge about the internet, nor do they have a team of dedicated folks' to manage/organize/solicit reviews. Being able to offer clients a solution where they have little to no need to "do" anything has been a killer selling point. **Official Response from Garrett Sussman:** > Hi Katie, Thank you for the review! First off, thank you for your appreciation of the quick setup and the design/value of the lead gen prospect report widget. I'll let the team know that you found it useful in generating leads and are using it on your site. We sincerely empathize about Google's decision to update their policies around review gating. We love the segmenting layout too! While we feel like segmenting happy and unhappy customers gives your clients a chance to recover unhappy customers, we agree that it's important to follow the rules of the various review sites. So even though you can no longer segment for Google reviews, the funnel is still effective when you are focusing on other sites like Facebook. We still offer the direct link button layouts for our customers who *are* focusing on acquiring Google reviews. I've already communicated your feedback to the team about the help with regards to data structured schema friendly markup. Thank you for the constructive feedback. We are always looking to improve and value candid feedback. We don't want you to come away frustrated from your experience. Additionally, our founder, Jon, wrote an article about Google's schema guidelines and how it applies to our plugin here: https://blog.grade.us/keep-calm-follow-googles-new-schema-guidelines-not/ If you have any other feedback that you'd like to discuss, please feel free to reach out to me personally at garrett@grade.us. Best, Garrett Sussman ### 43. Avoid Grade.Us - They have gotten worse over time and double prices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2019 **What do you like best about Grade.us?** It used to be the low-cost solution for getting client reviews, and worked reasonably well. Over time, it has gotten less functional, more confusing and poorly designed. **What do you dislike about Grade.us?** They have fallen behind their competition. It would have been OK, but they double prices overnight without warning. That's right, a 100% increase for existing customers. On top of TERRIBLE SUPPORT. Their support team went from a B when I started 1.5 years ago to a C- on their best day. **What problems is Grade.us solving and how is that benefiting you?** Asking clients for reviews. **Official Response from Kelly Rogers:** > Thanks for taking the time to share your thoughts! Our team is constantly striving to be our best, and your feedback is really valuable to us. I’m sorry that our support team has fallen short of expectations. Over the last two months, Grade.us has added four new support reps and a director of customer success to better serve our customers and improve response times. We are also constantly working on putting out the latest and greatest features to keep up with our competitors. Should you decide to give us another try, I am confident that we will be able to make it up to you. I’d also love to learn more about your concerns with our pricing, as I want to make sure everything is correct on your account. We have been very careful to try and best meet the needs of our customers, so we would love to learn where we are falling short. Are you able to hop on a call so I can get a better sense of your pricing and support needs and how we can exceed your expectations? Please email me at support@grade.us so we can work on fixing this for you! Warm regards, Kelly Rogers Director, Customer Success ### 44. Very helpful for reputation management **Rating:** 4.0/5.0 stars **Reviewed by:** Bailey W. | Account Manager | Digital Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Grade.us?** The ability to drop tons of customers into the automated reviews sequence is great and efficient. Being able to suppress negative reviews but still see and respond to them makes for the perfect balance of gaining good reviews online while still rectifying bad experiences with customers and learning how to improve. **What do you dislike about Grade.us?** The email setup area is poorly designed. You cant even see the whole email at once. It's kinda confusing where in the email that customers will click to leave their review. I also don't like that for each location of one business has to be set up individually even though they have all the same settings. **What problems is Grade.us solving and how is that benefiting you?** It is a great reputation management software that let's us suppress and respond to bad reviews and learn from them while also getting better reviews on sites like Google and Yelp. ### 45. Reputation's Rockin **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Grade.us?** I really like that this is a software that keeps the integrity of reviews in check. It doesn't allow for unfounded reviews to be posted and potentially ruin someone's business. Don't have to worry about one bad apple anymore. **What do you dislike about Grade.us?** I don't like that it involves a lot of rerouting and interfacing with both mobile devices and computers. The login system was tricky for the first few times. A lot of verification pages, but I know it's all for the betterment of the software. **Recommendations to others considering Grade.us:** Give it a shot. Your business will be better off because of it. No more worrying about potential bad incoming reviews. **What problems is Grade.us solving and how is that benefiting you?** No longer do we have to worry about irate customers going off on us and posting a review that isn't fair. We value our reviews more highly now, as do people that search for our company online. ### 46. Reputation Loop **Rating:** 4.5/5.0 stars **Reviewed by:** Emily B. | Kennel Assistant, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Grade.us?** Reputation Loop makes it easy to get customers to leave reviews. They get posted to big sites like Google and Facebook. It simply texts or emails the customer and asks if they want to leave a review. Genius **What do you dislike about Grade.us?** I dislike the price. It is about 4x more expensive than competitors. **What problems is Grade.us solving and how is that benefiting you?** I am able to track reviews and upkeep with my companies rating.If a customer has a bad experience I can easily contact them and try to assist them to ensure they have a better experience next time. ### 47. Best results **Rating:** 5.0/5.0 stars **Reviewed by:** Sara D. | Hairstylist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Grade.us?** Reputation loop is very simple to use to help a new or old business gain customers because of their excellent reputation! **What do you dislike about Grade.us?** I can't really think of anything I didn't like about reputation loop. **What problems is Grade.us solving and how is that benefiting you?** My business has gained many new customers because of great reviews and recommendations from customers. It was definitely the easiest and most cost effective way to bring in customers. ### 48. Reputation loop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Grade.us?** Reputation Loop does not acquire customer insights regarding the company as a whole but also about the service offered by a specific employee assigned to clients. **What do you dislike about Grade.us?** I’m still gonna evaluate this product . **What problems is Grade.us solving and how is that benefiting you?** employers can assess their workers’ performances and take measures to ensure that they offer customer service that is on par with company standards. ### 49. BEST SaaS and BEST Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2018 **What do you like best about Grade.us?** I love this software so much. It's easy to use and my clients have gotten great value from it. Every business needs 5-star reviews to gain more business. Grade.Us makes it easy to manage requesting reviews and also displaying your best reviews to potential clients in a beautiful funnel. Also, the support team was gracious and patient every step of the way during set up. **What do you dislike about Grade.us?** There is nothing to dislike. This SaaS and the team behind it is perfect, in my opinion. **Recommendations to others considering Grade.us:** You won't regret having this SaaS to offer to your clients. If you are an agency, I feel that it's a must-have. **What problems is Grade.us solving and how is that benefiting you?** We were able to offer this software to our clients that were struggling with their online reputation management. They were able to streamline the review requesting process and follow-up with a nice automated system. This saved them time AND got them more REAL 5-star reviews from their REAL customers and helped them to attract MORE customers because of it. More reviews = more customers, period! ### 50. Good software for online reputation management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Grade.us?** I love how fast it can generate reviews. Reviews help everyones business. **What do you dislike about Grade.us?** Sometimes the customer service has be a long wait. **Recommendations to others considering Grade.us:** Good place to start if your business is struggling with collecting online reviews. **What problems is Grade.us solving and how is that benefiting you?** Really helping us with number and quality of reviews. ## Grade.us Discussions - [What are performance reports?](https://www.g2.com/discussions/what-are-performance-reports) - 1 comment, 1 upvote - [View Grade.us pricing details and edition comparison](https://www.g2.com/products/grade-us/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+01%3A42%3A16+-0500&secure%5Bsession_id%5D=09b0e3b2-eeb9-4458-9df5-21e609fdc072&secure%5Btoken%5D=76c8e74845c43a63e63f6e67b582a803bd0f80e4d877c5cf1a3f64ff59272927&format=llm_user) ## Grade.us Integrations - [ChatGPT in Google Sheets](https://www.g2.com/products/chatgpt-in-google-sheets/reviews) ## Grade.us Features **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **In-House Management** - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Grade.us Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) - 4.6/5.0 (160 reviews)