eClinicalWorks
eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management.
Average Rating: 3.7/5.0
Total Reviews: 158
How Do G2 Users Rate eClinicalWorks?
- Has the product been a good partner in doing business?: 7.4/10 (Category avg: 8.6/10)
- Administrative Processes: 8.1/10 (Category avg: 8.6/10)
- Back Office Processes: 8.9/10 (Category avg: 8.4/10)
- Workflow Coordination: 8.1/10 (Category avg: 8.5/10)
Who Is the Company Behind eClinicalWorks?
- Seller: eClinicalWorks
- Year Founded: 1999
- HQ Location: Westborough, MA
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Twitter: @eClinicalWorks
21,008 Twitter followers -
LinkedIn® Page: www.linkedin.com
5,449 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Medical Assistant
- Top Industries: Hospital & Health Care, Medical Practice
- Company Size: 52% Small, 31% Medium
What Do G2 Reviewers Say About eClinicalWorks?
AI-generated summary from verified user reviews
Pros
- Users find eClinicalWorks to be very easy to use, enhancing their workflow and overall efficiency.
- Users value the user-friendly interface of eClinicalWorks, appreciating its ease of use and effective color segregation.
- Users value the easy accessibility of eClinicalWorks, which simplifies tasks and enhances focus in their workflow.
- Users value the efficient appointment scheduling of eClinicalWorks, ensuring timely access to updated documents and records.
- Users highlight the booking ease of eClinicalWorks, simplifying appointment scheduling and keeping documents current.
Cons
- Users experience slow loading, often facing lag and automatic logouts that hinder their productivity and efficiency.
- Users experience slow performance with eClinicalWorks, facing lags and frequent automatic logouts during multitasking.
- Users experience significant system instability with eClinicalWorks, facing lagging, automatic logouts, and frustrating wait times.
- Users often experience technical issues such as lagging, automatic logouts, and inefficient updates affecting productivity.
- Users often face login issues, including automatic logouts and frustrating lag times during access.
What Are Recent G2 Reviews of eClinicalWorks?
"Comprehensive EHR Solution, Streamlines Workflows Efficiently"
Rating: 4.5/5.0 stars
— Akash C.
"Versatile EHR for Clinical Operations, Care Coordination, and Population Health"
Rating: 4.5/5.0 stars
— Reneisha H.
