The in-clinic experience is genuinely strong. After 2+ years across our four locations, charting is quick and dependable, billing and charge entry are smooth, and custom codes are easy to work with. The automated, customizable patient reminders save real time. For the core check-in-to-check-out workflow, ChiroTouch does its job well, and the staff who live in that part of the system are largely happy with it. Review collected by and hosted on G2.com.
Two things: the Analytics section, and the company's responsiveness.
Analytics is unreliable in a way that's hard to plan around. Reports break with no warning and no pattern — the same report that hangs for two hours and never loads will run in seconds the next day. Filtering is unintuitive enough that simple tasks need a support call; it took me three days and 6–7 hours just to learn how the AR aging buckets and filters worked. It's also incomplete: no true master reports that combine the data you need to see together, no separation of insurance from LIEN, and no tracking of LIEN returns or deductions. We've had to build our own internal reporting tools to fill the gap.
The bigger issue is product direction. In ChiroTouch's own idea portal, the earliest third-party API request dates to July 13, 2022, the top-voted feature request (337 votes, posted January 29, 2023) still isn't built, and 847 suggestions sit under "future consideration." Doctor-facing note tweaks with under 100 votes ship quickly; billing requests with 300+ votes wait years. When ChiroTouch stands to gain — like the Fullscript integration — things move fast. When customers ask, it stalls. Support mirrors this: our whole billing team reports the same experience, where you spend the first half-hour to hour getting the problem taken seriously before anything happens. Review collected by and hosted on G2.com.
