Best Live Chat Software - Page 4

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

LiveAgent

LiveAgent is an AI help desk for support teams of any size, from a single agent to enterprise contact centers. AI agents answer chats and handle tickets alongside your team in one shared inbox for email, live chat, phone calls and social messages. AI is included in every plan with no per-resolution fees. Plans start at $15 per agent seat per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 customer service AI agents in G2's AI Agent Evaluation, with 195 of 230 points. Customer data is hosted on AWS in Europe, the US or Asia, with GDPR-compliant processing, and single sign-on is available on every plan, and larger teams get audit logs and a dedicated account manager. You choose which AI provider processes your data. LiveAgent integrates with Shopify, Salesforce, Slack, Jira, Zapier, & more. To discuss the Enterprise plan, contact Team LiveAgent at liveagent.com. AI in every LiveAgent plan AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan. The number of AI agents depends on the plan: 1 on Starter, 5 on Team, 50 on Business and unlimited on Enterprise. You choose the AI provider (OpenAI, Anthropic or Google Gemini), can connect several providers and pick one per AI agent, and pay the provider directly at its own rates; LiveAgent adds no per-resolution fees and no token markup. Admins can monitor AI agent work and tool-call usage. The AI Chatbot currently runs on FlowHunt, Quality Unit's own AI platform. • AI agents that work on and distribute tickets • AI Chatbot for your website, answering from your knowledge base • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise plans) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal and a knowledge base. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, Instagram, WhatsApp, Viber, Telegram and X posts and mentions. Automation, SLA and time rules, canned responses and reporting with CSAT help teams keep response times under control. LiveAgent plans and pricing Four plans: Starter, Team, Business and Enterprise, from $15 per agent seat per month billed annually. Enterprise includes 80 agent seats, unlimited AI agents and a dedicated account manager. No contract, no setup fee, cancel any time. Migration from other help desks Free self-service migration with built-in migration plugins for many help desks, including Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira and Kayako. On any paid plan, the LiveAgent team moves your Zendesk data for free, usually in 1–2 days for accounts under 10,000 tickets: tickets, contacts and the knowledge base, with Zendesk triggers rebuilt as rules. Security, GDPR and data residency LiveAgent is hosted on Amazon Web Services (AWS), whose data centers are ISO 27001 certified (the certification is held by AWS). Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). LiveAgent is GDPR compliant, with a Data Protection Officer and DPA templates. Connections use HTTPS/TLS. 2-step verification and single sign-on (Google, Microsoft, Facebook, Okta) are available on every plan, and an audit log from Business. LiveAgent integrations Shopify, WooCommerce, Magento, PrestaShop, WordPress, Wix, Salesforce, Pipedrive, Slack, Jira, GitHub, Google Analytics 4, Zapier (including HubSpot via Zapier), Microsoft and Google email accounts, FlowHunt and many more, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required, or book a free demo call with our team.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.8/10 (Category avg: 8.1/10)

Who Is the Company Behind LiveAgent?

  • Seller: Quality Unit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent exceptionally easy to use, enabling straightforward management of support tickets and seamless team collaboration.
  • Users value the reliable multi-site live chat system of LiveAgent, enhancing effective customer response management seamlessly.
  • Users praise the reliable customer support of LiveAgent, enhancing their ability to manage inquiries effectively.
  • Users appreciate the reliability of LiveAgent's functions, enabling effective multi-channel customer response management.
  • Users love the efficiency of LiveAgent, as it streamlines customer support and enhances productivity across all channels.
Cons
  • Users find the learning curve steep, requiring significant training to utilize LiveAgent's powerful features effectively.
  • Users are frustrated by the missing features in LiveAgent, especially regarding mobile app integration and functionality.
  • Users find LiveAgent's interface not intuitive, with disappointing UX and slow page loading affecting productivity.
  • Users find a steep learning curve with LiveAgent, requiring significant time to master its extensive features and reporting.
  • Users express concerns about integration issues, noting that it affects productivity and mobile app performance negatively.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Stream Chat

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA. Features include threads, reactions, typing indicators, read receipts, push notifications, message search, translation, AI moderation, and role-based permissions. SOC 2, ISO 27001, GDPR, and HIPAA compliant. Used by 4,000+ companies including Strava, Patreon, and Nextdoor, serving over 1 billion end users.

Average Rating: 4.5/5.0

Total Reviews: 52

How Do G2 Users Rate Stream Chat?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Stream Chat?

  • Seller: Stream
  • Year Founded: 2015
  • HQ Location: Boulder, US
  • LinkedIn® Page: www.linkedin.com
    332 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, CTO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 64% Small, 23% Medium

What Do G2 Reviewers Say About Stream Chat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Stream Chat, enabling quick integration and efficient development processes.
  • Users value the easy and fast integrations of Stream Chat, significantly reducing development time and simplifying setup.
  • Users value the easy integration of Stream Chat, streamlining the development of chat and activity feeds effortlessly.
  • Users value the easy and fast API integration of Stream Chat, significantly reducing development time for chat features.
  • Users appreciate the powerful and developer-friendly API of Stream Chat, enabling quick and easy integration for their projects.
Cons
  • Users find the analytics limitations of Stream Chat frustrating, as they offer minimal value for managing content efficiently.
  • Users find the cost limitations of Stream Chat to be unreasonable, especially for smaller projects or startups.
  • Users find the difficult setup challenging, especially beginners needing clearer guidance and real-world examples.
  • Users feel the pricing is excessive, especially for smaller projects, limiting affordability as user numbers grow.
  • Users face filtering issues with Stream Chat, struggling to find content and navigate discussions effectively.

What Are Recent G2 Reviews of Stream Chat?

What Are G2 Users Discussing About Stream Chat?

Zoho SalesIQ

Zoho SalesIQ is a live chat and chatbot platform built for real-time customer engagement across every stage of the customer lifecycle. Marketing, sales, and support teams use it to monitor website visitors, trigger conversations at the right moment, and resolve queries without making customers wait. At its core, SalesIQ provides live visitor tracking, automated chat triggers, lead scoring, canned responses, chat routing, screen share, audio calls, and a mobile app for iOS and Android, everything needed to engage visitors and convert them before they leave. For teams that can't be online around the clock, the codeless bot builder and Answer Bot handle common queries automatically, qualify leads, and route conversations to the right person when a human is needed. The Summer '26 release extends all of this with Agentic Intelligence. Zia Agents now do what the best human agents do — they greet visitors, understand what's actually being asked, pull information from your CRM and connected systems, and resolve conversations end-to-end without a handoff. Where chatbots once followed fixed scripts, Zia Agents reason through context. AI-assisted routing replaces button-based navigation with intent detection, so customers no longer have to figure out which support flow they belong to before getting help. Dynamic FAQs go further still: instead of returning the same canned answer to every visitor, they pull account-specific details like membership tier or order status to generate a response that fits that customer's actual situation. SalesIQ also connects with WhatsApp, Instagram, Facebook Messenger, and Telegram, making it possible to maintain consistent customer engagement across channels and geographies from a single platform.

Average Rating: 4.4/5.0

Total Reviews: 237

How Do G2 Users Rate Zoho SalesIQ?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.4/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Zoho SalesIQ?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 72% Small, 20% Medium

What Do G2 Reviewers Say About Zoho SalesIQ?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive and user-friendly interface of Zoho SalesIQ, facilitating seamless real-time visitor engagement.
  • Users find Zoho SalesIQ to have a user-friendly interface, enhancing the ease of customer engagement and support.
  • Users love the real-time chat features of Zoho SalesIQ for engaging website visitors instantly and efficiently.
  • Users value the seamless integrations of Zoho SalesIQ, enhancing their ability to manage customer interactions effectively.
  • Users highly value the superb customer support provided by Zoho SalesIQ, enhancing their overall experience and efficiency.
Cons
  • Users find the learning curve steep, as the extensive customization options can be overwhelming for beginners.
  • Users warn about the complexity of integrations in Zoho SalesIQ, requiring coding skills and leading to hidden costs.
  • Users experience excessive and delayed notifications on the Android app, affecting their overall satisfaction with Zoho SalesIQ.
  • Users find Zoho SalesIQ's customization options somewhat limited, making initial setup and navigation a bit overwhelming.
  • Users experience notification issues with delays and duplicates, especially when using the Android app and website.

What Are Recent G2 Reviews of Zoho SalesIQ?

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EngageBay

EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software. The platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface. By consolidating these functions, EngageBay provides teams with a centralized view of customer interactions across the lifecycle and reduces the need for multiple disconnected tools. EngageBay also incorporates AI-assisted features to streamline common tasks and improve productivity. These capabilities include AI-powered email and content generation, subject line suggestions, and workflow assistance that help teams create campaigns and communications more efficiently. The AI tools are designed to support everyday execution rather than replace core strategy, making them accessible to smaller teams that may not have dedicated automation specialists. On the marketing side, users can build email campaigns, design automation workflows, capture leads through forms and landing pages, and run A/B tests. The CRM module supports pipeline tracking, contact management, task automation, and appointment scheduling to help sales teams manage opportunities in a structured way. For post-purchase engagement, the service suite includes ticketing, knowledge base tools, and live chat to manage customer support conversations from one place. A key design principle of EngageBay is accessibility for growing businesses. The platform offers a free tier with core functionality and scales through bundled paid plans rather than numerous add-ons, helping teams adopt automation without significant upfront investment. EngageBay integrates with a range of third-party tools and provides reporting dashboards to monitor campaign performance, deal progress, and support activity. While it is not positioned as a deep enterprise platform, it is built to meet the day-to-day operational needs of SMB revenue teams looking for an integrated, AI-assisted, and budget-aware solution. The platform is built with a focus on simplicity and performance, integrating advanced marketing automation, sales CRM, and customer support software into one cohesive system. EngageBay leverages cutting-edge AI intelligence to enhance productivity and decision-making across various teams. This integration allows businesses to streamline their operations and improve customer interactions, making it an ideal choice for organizations that require a robust yet user-friendly solution. EngageBay's AI capabilities are particularly noteworthy, providing users with tools that help create content quickly, predict outcomes intelligently, and deliver personalized experiences at scale. The AI Email & Content Generator allows users to craft engaging emails and campaigns in seconds, while the AI Lead & Deal Scoring feature helps identify and prioritize leads most likely to convert. Additionally, AI Insights & Recommendations offer actionable suggestions to enhance engagement and productivity, making it easier for businesses to navigate their customer journeys effectively. The platform also boasts a suite of key features that add significant value to its users. EngageBay's marketing automation capabilities include email marketing workflows, landing page and form builders, and social media integration, which collectively enhance outreach efforts. The sales CRM component provides tools for contact and deal management, visual sales pipelines, and team collaboration, ensuring that sales processes are efficient and transparent. Furthermore, the customer support features, such as a helpdesk and ticketing system, live chat, and a unified customer view, facilitate seamless communication and service delivery. EngageBay is particularly well-suited for small to mid-sized businesses, startups, and growing teams that seek an affordable yet powerful alternative to fragmented tools. It is designed for organizations aiming to automate customer interactions, align marketing and sales efforts, and improve support efficiency through the use of AI. This comprehensive approach not only enhances operational efficiency but also positions businesses to compete effectively in their respective markets. What is this product? EngageBay is an all-in-one CRM software platform built for small and mid-sized businesses to manage marketing automation, sales pipelines, and customer support in a single system. It combines email marketing, marketing automation, landing pages, contact management, deal tracking, helpdesk, and live chat—eliminating the need for multiple disconnected tools. Designed as an affordable alternative to HubSpot and ActiveCampaign, EngageBay helps growing businesses attract leads, convert deals, and support customers without enterprise-level costs or complexity. It centralizes customer data, automates workflows, and improves visibility across the entire customer lifecycle.

Average Rating: 4.6/5.0

Total Reviews: 788

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How Do G2 Users Rate EngageBay?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind EngageBay?

  • Seller: EngageBay Inc
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Wilmington, Delaware
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Analyst
  • Top Industries: Information Technology and Services, Staffing and Recruiting
  • Company Size: 71% Small, 30% Medium

What Do G2 Reviewers Say About EngageBay?

AI-generated summary from verified user reviews

Pros
  • Users find EngageBay's ease of use beneficial for managing contacts and streamlining daily communication effortlessly.
  • Users appreciate the automation capabilities of EngageBay, streamlining processes and enhancing consistency in communication.
  • Users value the efficient customer support in EngageBay, appreciating how it enhances the overall experience of the platform.
  • Users appreciate the all-in-one platform of EngageBay for streamlined contact management, email campaigns, and automation.
  • Users appreciate the automation capabilities of EngageBay, streamlining tasks and enhancing efficiency in their workflows.
Cons
  • Users find the limited features of EngageBay lacking for advanced analysis and automation flexibility.
  • Users note the limited features of EngageBay, expressing a need for more templates and improved automation options.
  • Users find the reporting issues in EngageBay can be limiting and may require time to master effectively.
  • Users find limited customization in EngageBay's reporting, automation, and design tools, affecting advanced workflow needs.
  • Users find poor reporting as a limitation in EngageBay, lacking depth for thorough analysis and insights.

What Are Recent G2 Reviews of EngageBay?

What Are G2 Users Discussing About EngageBay?

Gleap

Turn customer feedback into shipped software. Gleap is your AI software team: one platform connecting AI-native customer support, feedback and coding agents. Built for teams developing and supporting software, Gleap keeps customer conversations, technical evidence and implementation connected. Start with customer support and connect the rest as you need it. A shared inbox, knowledge base, in-app bug reports and feedback tools give your team and AI agents the context to answer questions, investigate issues and act on customer requests. The AI team works across support, product and engineering: • Kai answers customers using your connected knowledge and configured tools, with escalation rules set by your team. • Kai Resolve investigates hard tickets using session evidence, read-only code and connected data. For confirmed bugs, it prepares coding tasks a teammate can pick up. • Kai PM analyzes requests, finds duplicates and recommends priorities. Your team decides what gets built. • Kai Code plans approved work, changes code, runs checks and opens pull requests. Your engineers review, merge and ship. Some customer reports need an answer. Others need a fix, a product decision or a handoff. Gleap keeps the customer context attached throughout, with follow-ups governed by your team’s release settings. From the first question to the reviewed fix or approved feature, Gleap helps your team close the loop with customers. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day.

Average Rating: 4.6/5.0

Total Reviews: 72

How Do G2 Users Rate Gleap?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Gleap?

  • Seller: Gleap
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Schwarzach, AT
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 70% Small, 15% Medium

What Do G2 Reviewers Say About Gleap?

AI-generated summary from verified user reviews

Pros
  • Users commend Gleap for its simple and intuitive UI, enhancing workflow management and user feedback collection.
  • Users highlight the intuitive UI and feature-rich functionality of Gleap, enhancing workflow and communication efficiency.
  • Users commend Gleap for its automation features, enabling small teams to scale efforts efficiently and enhance customer support.
  • Users praise the strong feedback loop of Gleap, allowing for efficient communication and quicker responses to customer needs.
  • Users commend the simple and intuitive UI of Gleap, enhancing communication and streamlining workflows effectively.
Cons
  • Users find the learning curve steep, especially with advanced features and workflows, though they become powerful over time.
  • Users find Gleap's limited features frustrating, especially regarding email handling and notification management.
  • Users face filtering issues in Gleap, struggling with inadequate report filters and client management configurations.
  • Users find Gleap's intuitiveness lacking, struggling with its non-standard interface and complicated settings organization.
  • Users express concerns over missing features in Gleap, including limited email functionality and reporting options.

What Are Recent G2 Reviews of Gleap?

Callbell

Callbell helps B2C businesses to better serve their customers through their favorite channels, including Whatsapp Business, Facebook Messenger, Instagram Direct and Telegram.

Average Rating: 4.6/5.0

Total Reviews: 23

How Do G2 Users Rate Callbell?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Callbell?

  • Seller: Callbell
  • Year Founded: 2018
  • HQ Location: Paris, Ile-de-France
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Are Recent G2 Reviews of Callbell?

What Are G2 Users Discussing About Callbell?

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 141

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 47% Small, 40% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCX, finding it accessible and effective for daily operations.
  • Users admire the versatile features of RingCX, appreciating its ease of access and consistent improvements.
  • Users value the excellent customer support from RingCX, making it easy to implement and utilize effectively.
  • Users find the easy setup of RingCX fantastic, enjoying a seamless experience from the start.
  • Users praise the easy implementation of RingCX, highlighting its quick deployment and user-friendly interface.
Cons
  • Users face the issue of using personal phones for work calls, which complicates their work-life balance.
  • Users express concern over having to use their personal phone for work-related calls, affecting their privacy and convenience.
  • Users find limited features of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
  • Users express concerns over missing features, particularly in customization and advanced reporting compared to legacy systems.
  • Users experience slow customer support response times, leading to frustration when resolving urgent communication issues.

What Are Recent G2 Reviews of RingCX?

Featurebase

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 52

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 7.0/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 3.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Featurebase?

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users value the wide range of modules in Featurebase, enhancing product management with effective feedback centralization.
  • Users appreciate the ease of use in Featurebase, enabling quick setup and efficient support through its intuitive features.
  • Users value the centralized feedback and prioritization in Featurebase, enhancing clarity and responsiveness to customer needs.
  • Users highlight the fast and helpful customer support of Featurebase, enhancing their overall experience and satisfaction.
  • Users value the centralized feedback management of Featurebase, simplifying prioritization and enhancing response quality seamlessly.
Cons
  • Users find missing features in Featurebase, feeling important aspects like versioning and customization need improvement.
  • Users find the limited features of Featurebase frustrating, particularly regarding pricing and essential functionalities.
  • Users find some features of Featurebase to be incomplete or gated behind higher plans, limiting their effectiveness and accessibility.
  • Users find limited customization options frustrating, impacting branding, analytics, and help center flexibility.
  • Users find limited functionality in Featurebase, particularly regarding customization, analytics, and data export capabilities.

What Are Recent G2 Reviews of Featurebase?

iAdvize

iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence.

Average Rating: 4.7/5.0

Total Reviews: 29

How Do G2 Users Rate iAdvize?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Development: 7.7/10 (Category avg: 8.5/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind iAdvize?

  • Seller: iAdvize
  • Year Founded: 2010
  • HQ Location: Nantes, France
  • LinkedIn® Page: www.linkedin.com
    181 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Medium, 35% Large

What Do G2 Reviewers Say About iAdvize?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional support from iAdvize, appreciating their dedication to customer success and engagement improvements.
  • Users commend iAdvize for its exceptional customer engagement, enhancing interactions and optimizing conversion rates effectively.
  • Users value the exceptional customer support from iAdvize, which significantly enhances their engagement and success.
  • Users value the user-friendly interface of iAdvize, which simplifies configuration and enhances customer engagement effortlessly.
  • Users praise the exceptional engagement and support from iAdvize, enhancing customer interactions and driving sales.
Cons
  • Users find it inconvenient that messaging conversations are not integrated with Microsoft Teams, limiting their workflow efficiency.
  • Users find connectivity issues problematic, as iAdvize does not integrate well with Microsoft Teams for messaging.
  • Users find the missing features in iAdvize, such as inadequate queue systems and limited reporting, frustrating.
  • Users experience inadequate reporting with iAdvize, feeling limited in accessing detailed and structured insights.
  • Users find it inconvenient due to integration issues with Microsoft Teams, affecting seamless communication within their workflows.

What Are Recent G2 Reviews of iAdvize?

What Are G2 Users Discussing About iAdvize?

Kapture CX

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele.

Average Rating: 4.5/5.0

Total Reviews: 334

How Do G2 Users Rate Kapture CX?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.2/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.5/10 (Category avg: 8.1/10)

Who Is the Company Behind Kapture CX?

Who Uses This Product?

  • Who Uses This: Team Leader, Assistant Manager
  • Top Industries: Consumer Services, Pharmaceuticals
  • Company Size: 59% Medium, 30% Small

What Do G2 Reviewers Say About Kapture CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Kapture CX, finding it user-friendly and efficient for managing communications.
  • Users value the user-friendly interface of Kapture CX, enhancing efficient communication and streamlined email management.
  • Users love the user-friendly interface of Kapture CX, which simplifies customer communication and boosts efficiency.
  • Users appreciate the user-friendly interface of Kapture CX, enhancing their customer communication and support efficiency.
  • Users love the efficiency of Kapture CX, appreciating its user-friendly interface and seamless customer communication features.
Cons
  • Users experience slow performance, especially during high ticket volumes, impacting their overall efficiency and satisfaction.
  • Users experience slow loading times during peak hours, impacting their overall satisfaction with Kapture CX.
  • Users experience slow speed during peak hours, which impacts efficiency and overall system usability.
  • Users experience notification delays and slow support, causing frustration and hindering efficient use of Kapture CX.
  • Users find the reporting section confusing, making it difficult to gain clear insights and track performance effectively.

What Are Recent G2 Reviews of Kapture CX?

What Are G2 Users Discussing About Kapture CX?

Pylon

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

Average Rating: 4.7/5.0

Total Reviews: 111

How Do G2 Users Rate Pylon?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Pylon?

  • Seller: Pylon
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    180 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Head of Customer Success, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 20% Medium

What Do G2 Reviewers Say About Pylon?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Pylon's user-friendly design, allowing easy navigation and efficient management of tasks and communications.
  • Users love Pylon's exceptional customer support, praising its organization and ease of use for efficient issue resolution.
  • Users appreciate the centralized management of customer requests in Pylon, enhancing communication and operational efficiency.
  • Users appreciate the centralized case management of Pylon, enhancing efficiency and streamlining communication with customers and teams.
  • Users value the efficiency of Pylon, streamlining communication and centralizing customer requests for improved productivity.
Cons
  • Users find Pylon's limited features a challenge, especially due to the lack of navigation aids and mobile support.
  • Users find missing features in Pylon, such as lack of user location tracking and limited support ticket handling.
  • Users find the learning curve steep for Pylon, requiring time to master its features and usability.
  • Users face a steep learning curve with Pylon, requiring time to customize for better usability and efficiency.
  • Users find email issues with Pylon, particularly needing better handling of support tickets and navigation of threads.

What Are Recent G2 Reviews of Pylon?

LimeChat

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

Average Rating: 4.6/5.0

Total Reviews: 31

How Do G2 Users Rate LimeChat?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.1/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.9/10 (Category avg: 8.1/10)

Who Is the Company Behind LimeChat?

  • Seller: Limechat
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Health, Wellness and Fitness, Consumer Goods
  • Company Size: 61% Small, 39% Medium

What Do G2 Reviewers Say About LimeChat?

AI-generated summary from verified user reviews

Pros
  • Users commend LimeChat's exceptional customer support, highlighting proactive assistance and smooth onboarding experiences with the team.
  • Users highlight the smooth integration and comprehensive analytics of LimeChat, enhancing customer engagement and operational efficiency.
  • Users find LimeChat's helpful support and onboarding team exceptional, enhancing the overall user experience significantly.
  • Users appreciate the ease of use of LimeChat, highlighted by its intuitive interface and smooth onboarding process.
  • Users highlight the excellent customer satisfaction achieved through proactive support and efficient communication tools with LimeChat.
Cons
  • Users experience glitches and reliability issues with the chatbot, though support teams actively work on solutions.
  • Users report software bugs in the mobile app, affecting performance and usability compared to the desktop version.
  • Users experience glitches in chat functionality and suggest improvements for data uploading and communication methods.
  • Users experience glitches in initial chat management and face issues with WhatsApp broadcasting and CSV uploads.
  • Users find the monthly pricing to be high, although the features and service quality justify the cost.

What Are Recent G2 Reviews of LimeChat?

What Are G2 Users Discussing About LimeChat?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,397

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.8/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.5/10 (Category avg: 8.1/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • LinkedIn® Page: www.linkedin.com
    9,779 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the advanced filtering and segmentation features of GTM Studio, enhancing targeting and campaign effectiveness.
  • Users find the lead enrichment capabilities of GTM Studio invaluable for targeted and effective demand generation campaigns.
  • Users appreciate the ease of use in GTM Studio, highlighting its simple navigation and straightforward setup process.
  • Users value the accuracy of data in GTM Studio, enabling precise targeting and effective demand generation campaigns.
  • Users value the high accuracy of data in GTM Studio, significantly enhancing targeting and campaign effectiveness.
Cons
  • Users feel that the pricing is expensive, especially for small teams, necessitating careful use of credits.
  • Users experience data inaccuracy, with outdated information and the need for manual validation affecting reliability.
  • Users find the cost to be high for small teams, impacting accessibility despite comparable market pricing.
  • Users find the platform to have a steep learning curve, making it complex and overwhelming for new users.
  • Users find the steep learning curve of GTM Studio challenging, particularly impacting new users' ability to navigate the platform.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

Octadesk

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

Average Rating: 4.6/5.0

Total Reviews: 66

How Do G2 Users Rate Octadesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Octadesk?

  • Seller: Octadesk
  • Year Founded: 2008
  • HQ Location: Sao Paulo, SP
  • LinkedIn® Page: www.linkedin.com
    122 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 62% Small, 35% Medium

What Do G2 Reviewers Say About Octadesk?

AI-generated summary from verified user reviews

Pros
  • Users find Octadesk extremely user-friendly, appreciating its intuitive design that simplifies customer interactions and service management.
  • Users appreciate the intuitive design of Octadesk, highlighting its ease of use and efficiency in managing interactions.
  • Users appreciate the intuitive AI efficiency of Octadesk, enhancing customer interactions and saving valuable time.
  • Users appreciate the intuitive automation in Octadesk, enhancing efficiency and personalizing customer interactions seamlessly.
  • Users appreciate the automation features of Octadesk, which streamline customer interactions and enhance efficiency.
Cons
  • Users find the limited chatbot setup in Octadesk can hinder creating effective flows for multiple numbers.
  • Users find the limited features of Octadesk restrict the chatbot setup and flow creation for connected numbers.
  • Users find the chatbot setup limited, especially when needing to create individual flows for each number.
  • Users find the chatbot setup limited, particularly when needing to create separate flows for each connected number.
  • Users find the limited chatbot customization in Octadesk frustrating, particularly with flow creation for each number.

What Are Recent G2 Reviews of Octadesk?

Chaty

Chaty is a communication tool designed to enhance customer engagement by integrating multiple messaging platforms into a single, customizable widget. It allows website visitors to connect with businesses through their preferred channels, such as WhatsApp, Facebook Messenger, Telegram, Viber, and more, without leaving the site. This seamless integration streamlines communication, improving user experience and increasing conversion rates. Key Features and Functionality: - Multi-Channel Integration: Supports over 20 messaging platforms, including WhatsApp, Facebook Messenger, Telegram, Viber, Line, Instagram, and more, enabling customers to choose their preferred method of communication. - Customizable Widget: Offers extensive customization options for the chat widget's appearance, including colors, fonts, icons, and positions, ensuring it aligns with the website's branding. - Operational Hours Management: Allows businesses to set specific operational hours, displaying the chat widget only during designated times and providing automated replies outside those hours to maintain customer engagement. - Easy Deployment: Designed for straightforward installation via a simple script or plugins compatible with popular platforms like WordPress, Shopify, and Wix, making it accessible to businesses of all sizes. - Analytics and Performance Tracking: Integrates with Google Analytics to monitor customer interactions and chat performance, enabling businesses to analyze data and refine their communication strategies. Primary Value and Solutions Provided: Chaty addresses the challenge of managing multiple communication channels by consolidating them into a single, user-friendly interface. This integration ensures that businesses can engage with customers on their preferred platforms, leading to improved customer satisfaction and higher conversion rates. By offering extensive customization options and easy deployment, Chaty empowers businesses to enhance their online presence and streamline customer interactions effectively.

Average Rating: 4.7/5.0

Total Reviews: 18

How Do G2 Users Rate Chaty?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lead Development: 9.5/10 (Category avg: 8.5/10)
  • Customization : 9.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Chaty?

  • Seller: Chaty
  • Year Founded: 2018
  • HQ Location: Tel Aviv, IL
  • LinkedIn® Page: www.linkedin.com
    55 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 6% Medium

What Do G2 Reviewers Say About Chaty?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface and versatile communication options of Chaty, enhancing support and engagement effortlessly.
  • Users value the ease of use of Chaty, appreciating its simple setup and user-friendly interface for seamless interaction.
  • Users love Chaty for its easy communication, facilitating seamless support and diverse interaction methods for students.
  • Users highlight the quick setup of Chaty, making it easy to integrate and use across all platforms.
  • Users love the intuitive user interface of Chaty, enhancing communication through a seamless and simple setup.
Cons
  • Users note the lack of built-in live chat and phone app, impacting functionality for distributed call centers.
  • Users see potential in Chaty, suggesting the addition of missing features like FAQ responses and custom bots.

What Are Recent G2 Reviews of Chaty?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026