PERQ Reviews & Product Details

Perq has been a helpful tool to engage site visitors and keep them on our site longer than they might have been without the tool. We love working with our account rep to monitor performance, as well as get customized reports that help us target our marketing efforts. Review collected by and hosted on G2.com.

Sometimes it is not as customizable as we'd like, especially with messaging on the widgets that can feel stale after some time. I would love it if this messaging could be customized or even just rotated, so it was not the same message. Review collected by and hosted on G2.com.

This is a very simple platform for entry level CRM users Review collected by and hosted on G2.com.

They haven't developed ways for auto follow ups and mass messaging Review collected by and hosted on G2.com.

Adding leads and setting appointments is easy and well organized. Makes setting up meetings a breeze. Being able to search throughout existing customer lists and see product information geared towards what the client was looking at is amazing. Review collected by and hosted on G2.com.

I dislike the fact that it doesnt have a live updating system. Say I Mark a web lead and Won/Lost. I have to go back to the main menu and go back to my sales leads to refresh and see whom I have marked to get off the list and who is still to be persued. Review collected by and hosted on G2.com.

Purchase cycle indicator. Good to know how close to purchasing the customer is. It also gives them a pretty accurate and dealer-friendly range. It also says their next step in the process. Their preferred contact method is, whether that be call, text, email, or just coming into the dealership and talking face to face. That helps to know how to best approach the customer and provide the best experience possible. That is the most important thing. Review collected by and hosted on G2.com.

Sometimes it is not exactly what kind of vehicle they are interested in. As with any other trade tool, there will always be the outlier where the value the customer is shown is not close to what we believe the vehicle's actual cash value is. But that is just something you have to risk when having something like this on the website. Review collected by and hosted on G2.com.

The best things about PERQ is the team behind it. They have a vision for what online shopping should be that is hard to come by in online companies. The team is always on top of things and constantly improving the product. Before I signed up with them, I was so skeptical they would be able to deliver them on their claims (because they were very high) I had them write them in as guarantees in my contract. A year and a half later and they have far exceeded their original promises! Review collected by and hosted on G2.com.

The only negative I could come up with is they spend so much time and effort investing in making specific areas outstanding that sometimes other areas (like integrations and clientside reporting, at the time of this writing) are left in the cold a little bit. But they have promised me they are working on solutions in the near future, which I have no reason to doubt because they have always delivered. Review collected by and hosted on G2.com.

It's easy to use and navigate. Our customers enjoy it and it generates a fair amount of leads. They easy to read and navigate and they provide more insight than normal trade leads. Not only do we get to see the value they were given, but we can also often see where they're at in the buying cycle, we can get physical address information and more that helps us be better informed and better tailor our follow-up to these customer in particular. I don't know of another trade tool that is quite like it. Review collected by and hosted on G2.com.

There isn't much to not like. The only thing that could possibly be improved is that when it enters into our CRM, it doesn't automatically upload the miles into the lead like other trade tools. We have to click the link to go to the perq page (which we usually do anyway!) and then we can see the mileage of the vehicle. This is a small issue in comparison to all other things that PERQ does right. Review collected by and hosted on G2.com.

Perq has a great team that is helping us build our customer experience on our website more efficient and memorable. Review collected by and hosted on G2.com.

The only thing we are not crazy about is the VIP program we are being enforced to use. I do not see this being consistent with our team so I do not believe we should push and market this as much. Review collected by and hosted on G2.com.

We started with PERQ in September 2019. The goal was to give a better website experience, and to drive more sales from our website. Well I'm here to tell you it did both! Since September we have increased between 10-15% every month since. Managed properly, and with motivated staff to make more money PERQ has become an extremely valuable tool in our tool belt Review collected by and hosted on G2.com.

There is nothing at this time, we stay in constant contact with Perq to resolve anything needed Review collected by and hosted on G2.com.

Great to show attribution & for collecting email addresses.

Able to see attribution of sales. Able to see what the customer journey is. Review collected by and hosted on G2.com.

Needs more reporting & fine tuning on the notifications for the sales staff. Regardless of if they have something open on their desktop, their phones should still send notifications. Review collected by and hosted on G2.com.

Implementation was a breeze and I have had a great relationship with my client success manager since day 1. The product has proven our websites are our top source now that we have a way to engage customers. Bounce rates have improved and leads and tours are up. Review collected by and hosted on G2.com.

One time I asked them to customize my experiences to allow prospects to be able to translate the product into multiple languages to help engage a larger audience and they couldn’t say yes just yet. Review collected by and hosted on G2.com.