--- title: Engine Reviews meta_title: 'Engine Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how Engine works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 40 scale: '5' date_modified: '2026-11-11' parent_category: name: Reservation url: https://www.g2.com/categories/reservation ---

Engine Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the excellent customer support from Engine, making business travel management easy and efficient. (3 mentions)
Users value the convenience of Engine, enjoying easy hotel booking and significant savings for business travel. (2 mentions)
Users love the super simple interface of Engine, making hotel booking quick and intuitive without unnecessary clutter. (2 mentions)
Users love the convenience of comprehensive card management for all motel booking needs, including incidentals. (1 mentions)
Users love the easy booking system that handles all motel needs and covers incidentals efficiently. (1 mentions)
Users find the cancellation policy restrictive, making it difficult to adjust plans as needed. (1 mentions)
Users mention the currency issues when booking, limiting initial usability but appreciate the Canadian site availability now. (1 mentions)
Users find it difficult to check in when hotel staff lack training for handling third-party reservations. (1 mentions)
Users report encountering poor customer support, especially with untrained staff handling third-party reservations effectively. (1 mentions)

Top Pros or Advantages of Engine

Top Cons or Disadvantages of Engine

Engine Reviews (40)

Reviews

Engine Reviews (40)

4.4
40 reviews
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Joey C.
JC
Joey C.
Chief Operating Officer
Small-Business (50 or fewer emp.)
"Easy-to-Use Portal with Upfront Pricing and Great Support"
5/5
What do you like best about Engine?

I love how easy the portal is to use, and how I can utilize it to search travel plans across all the travel providers. The integration with the airlines is especially helpful. Pricing is typically spot-on and upfront, which I really appreciate. Both the portal and the app are quick and easy to navigate. I’ve also always had a great experience with their support staff whenever something seemed out of whack. Review collected by and hosted on G2.com.

What do you dislike about Engine?

The only thing I don’t like about Engine is that any reservation changes have to be completed through Engine, rather than directly with the service provider. Review collected by and hosted on G2.com.

AN
Verified User in Oil & Energy
Project Analyst
Mid-Market (51-1000 emp.)
"Easy Hotel Comparison at a Glance"
4/5
What do you like best about Engine?

I like that I can see all the hotels, along with their prices and ratings, at a glance. It makes it easier to get a quick sense of which hotel to choose. Review collected by and hosted on G2.com.

What do you dislike about Engine?

Using Engine isn’t always the cheapest option because of the additional fees. Most of the time, I’m able to use our loyalty membership to get a better price than what Engine offers. Review collected by and hosted on G2.com.

SG
Sharema G.
Office Manager
Small-Business (50 or fewer emp.)
"Always-Available Support and a Proactive Sales Rep"
5/5
What do you like best about Engine?

What I like most is that there is always someone available to help with issues even after hours! I have the best sales rep and she is always checking in on me and making sure I am getting the best out of the program. Review collected by and hosted on G2.com.

What do you dislike about Engine?

I have nothing that I dislike about the program Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"All-in-One Booking with Helpful Chat Support and Strong Credit Advocacy"
4/5
What do you like best about Engine?

I love how you can find most hotels, make changes, and request help all in the same place without having to call Hotel Engine directly. They are very helpful on the chat. They also fight to get us a credit when something happens out of our control. Review collected by and hosted on G2.com.

What do you dislike about Engine?

Sometimes, we don't get alerts from the hotel themselves when something changes with a room. Most recently, the hotel I booked at had a plumbing issue and no one called or texted me like they are supposed to. Review collected by and hosted on G2.com.

Sayantan S.
SS
Sayantan S.
Associate Executive - Research
Mid-Market (51-1000 emp.)
"All-in-One Travel & Spend Management With Seamless AI Integration"
5/5
What do you like best about Engine?

Engine is an all-in-one platform that simplifies business travel and spend management for companies, with easy to navigate UI, seamless integration with AI such as chatgpt, impeccable performance, all at a suitable price and seamless support. Review collected by and hosted on G2.com.

What do you dislike about Engine?

No downsides faced yet. Engine has been the perfect tool with no issues or problems faced so far. Review collected by and hosted on G2.com.

Chris C.
CC
Chris C.
Chief Office Administrator
Small-Business (50 or fewer emp.)
"Simple, Affordable Team Hotel Booking with Great Discounts and Points"
5/5
What do you like best about Engine?

Engine.com makes booking hotels for our team simple and affordable. We appreciate the discounted rates, and the points we earn toward future bookings are a great added benefit. It’s an easy way to arrange travel for our guys while getting more value from every stay. Review collected by and hosted on G2.com.

What do you dislike about Engine?

I haven't found any downsides of this program as of yet. Review collected by and hosted on G2.com.

Verified User in Financial Services
IF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Top-Notch Performance with Great UI, Voice Integration, and Flexible Travel Perks"
4/5
What do you like best about Engine?

Competitive pricing on the platform (it's free) but travel (discounted) is a win. It allows easy to use policy creation, great UI and voice activated, via integration with Salesforce Agentforce voice to use on the go. The performance is top notch, support and onboarding is human even if automated and likely AI enabled. The AI features are additive, not excessive. I also like direct billing, the flexibility to cancel the same day, and having a charge card for off-platform purchases, along with additional travel rewards. Review collected by and hosted on G2.com.

What do you dislike about Engine?

It's hard to navigate out of the logged in experience but using incognito I was able to get back to some key questions. This could easily be solved by making the non-logged in experience material accessible through a chatbot or non-logged in view. Review collected by and hosted on G2.com.

Brandon C.
BC
Brandon C.
General manager
Small-Business (50 or fewer emp.)
"Simple, Easy to Use, and Amazing Customer Service"
5/5
What do you like best about Engine?

Simple, concise?, easy to use, and customer service was nothing short of amazing. Review collected by and hosted on G2.com.

What do you dislike about Engine?

I don’t truly have any issues. The issues I have had have been resolved in a timely manner. Review collected by and hosted on G2.com.

Alec H.
AH
Alec H.
Sr. Manager
Enterprise (> 1000 emp.)
"Simple, Seamless Booking with Plenty of Hotel Options"
5/5
What do you like best about Engine?

Simplicity and supply. The app is easy to use and there are so many hotels to choose from. Review collected by and hosted on G2.com.

What do you dislike about Engine?

Nothing to mention here, the experience has been seamless. Review collected by and hosted on G2.com.

Kade B.
KB
Kade B.
Project Manager
Small-Business (50 or fewer emp.)
"Engine Makes Hotel Bookings Easy with Great Deals and Flexible Changes"
5/5
What do you like best about Engine?

Engine has helped our company lock down hotel bookings, find the best deals, and extend or shorten bookings without losing money. Review collected by and hosted on G2.com.

What do you dislike about Engine?

The only issue I can think of was a while back Engine wasn't able to share credit card info with the hotel, so we had to pay the hotel directly. Review collected by and hosted on G2.com.