I can book hotels on a whim. I book over 30 rooms a week across all of California and not have to worry about the mess of waiting on a Sales Director to send me over 2-3 documents via email just to book a room for more than 4 rooms, not to mention Engine will find you the CHEAPEST option and sort the hotel rooms that way. There have been a few times I have thought to myself " Hey this DoubleTree is usually $170-200 per room night but its going for $90 on Engine, Is this legit" and 100% of the time it is. Come the time where i need to call support to handle a hotels credit card handling, all i have to do is dial the support number listed at the bottom of the support tab and I give one reference quote stating my issue and i get directly sent to a human who solves the issue 100% of the time. There was one particular time I booked a room for one of my superintendent's down in Long Beach Ca. The hotel was gorgeous and highly sought after for the people that go down there for our freeway project we were doing. The hotel mishandled my guys card 2 stays in a row. Both times i called them to rectify his CC charges and try to get him the money reimbursed they mischarged. All it took was one phone call and my guy got his money back for BOTH stays. Review collected by and hosted on G2.com.
The only quirk I found would be useful is that i feel as if there should be a general "Notes for the Front Desk" tab upon booking the reservation, although I do not doubt that it end up becoming a thing at one point or another, there is a few things I could use it for. There are a plethora of Night workers we have and they usually show up at these hotels at 1-4am and there have been a bunch of hotels that have actually cancelled the reservation under their assumption that they wont show up. I do work around this by calling but then that defeats some of the purpose by having to contact the hotel anyways. Sometimes i even like to note that they will have a larger vehicle and put a note there saying so. Also, a dark mode feature would be pretty cool. Review collected by and hosted on G2.com.
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