# Best Hotel Reservations Software

## How Many Hotel Reservations Software Products Does G2 Track?

**Total Products under this Category:** 259

### Category Stats (Jul 2026)

- **Average Rating:** 4.13/5 (↓0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings

_Last updated: July 02, 2026_

## How Does G2 Rank Hotel Reservations Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,600+ Authentic Reviews
- 259+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Reservations Software
 ![G2 Grid® for Hotel Reservations Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-reservations/grids.png?focus%5B%5D=737&focus%5B%5D=20712&focus%5B%5D=12025&focus%5B%5D=46319&focus%5B%5D=42211&focus%5B%5D=46524&focus%5B%5D=11437&focus%5B%5D=12120)

Highlighted products: Cvent Event Marketing & Management, Mews, Amadeus Central Reservations System, Engine, Cloudbeds, Helium, iHotelier, and Bookinglayer.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-reservations/grids.json?focus%5B%5D=cvent-event-marketing-management&focus%5B%5D=mews&focus%5B%5D=amadeus-central-reservations-system&focus%5B%5D=engine-engine&focus%5B%5D=cloudbeds&focus%5B%5D=helium&focus%5B%5D=ihotelier&focus%5B%5D=bookinglayer)

### [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews)

Cvent delivers an all-in-one event platform for any event, and every event. Our platform simplifies the management of each stage of the event lifecycle while giving you the data and insights you need to maximize your value. Whether in-person, virtual, or hybrid, you’ll have a single platform with everything you need to find suppliers, engage attendees, maximize sponsor value, and capture important event data. As a global leader in event marketing and management technology, Cvent is uniquely positioned to support your events of all types, sizes, and complexities.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,233

#### How Do G2 Users Rate Cvent Event Marketing & Management?

- **Quality of Support:** 8.7/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Cvent Event Marketing & Management?

- **Seller:** [Cvent](https://www.g2.com/sellers/cvent)
- **Company Website:** https://www.cvent.com/
- **Year Founded:** 1999
- **HQ Location:** Tysons Corner, VA
- **Twitter:** @cvent (42,011 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18125/ (6,778 employees on LinkedIn®)

#### Who Uses This Product?

- **Who Uses This:** Event Coordinator, Event Manager
- **Top Industries:** Non-Profit Organization Management, Events Services
- **Company Size:** 37% Medium, 35% Small

#### What Do G2 Reviewers Say About Cvent Event Marketing & Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Cvent, finding it seamless and straightforward for event registration.
- Users highlight the **unmatched features** of Cvent for managing complex corporate events seamlessly and efficiently.
- Users appreciate the **comprehensive attendee management features** of Cvent, streamlining event processes for various industries.
- Users praise the **wonderful customer support** of Cvent, noting their helpfulness in navigating registration complexities.
- Users find Cvent's **easy setup** for attendee management simplifies organizing large conferences and events efficiently.

##### Cons

- Users often feel Cvent is **too expensive** , with unclear costs and limited value compared to competitors.
- Users find Cvent's platform **not intuitive** , requiring training and practice to navigate effectively and set up events.
- Users experience **registration issues** due to a steep learning curve and challenges with integration into the Cvent ecosystem.
- Users experience a notable **learning curve** with Cvent, requiring training to navigate its dense interface effectively.
- Users experience **limited customization options** , making it challenging to tailor the platform to specific needs effectively.

#### What Are Recent G2 Reviews of Cvent Event Marketing & Management?

**["Efficient Event Management"](https://www.g2.com/survey_responses/cvent-event-marketing-management-review-1233689)**

**Rating:** 4.0/5.0 stars

_— David B._

[Read full review](https://www.g2.com/survey_responses/cvent-event-marketing-management-review-1233689)

**["Revolutionized On-Site Engagement and Extended the Attendee Experience"](https://www.g2.com/survey_responses/cvent-event-marketing-management-review-13113203)**

**Rating:** 5.0/5.0 stars

_— Chris T._

[Read full review](https://www.g2.com/survey_responses/cvent-event-marketing-management-review-13113203)

### [Mews](https://www.g2.com/products/mews/reviews)

Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need.

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Mews?

- **Quality of Support:** 8.6/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Mews?

- **Seller:** [Mews](https://www.g2.com/sellers/mews-7af24e79-5e92-4bb0-bae7-3b05b33d9ba1)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, NL
- **Twitter:** @MewsSystems (2,117 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2574959 (1,506 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 50% Medium, 47% Small

#### What Are Recent G2 Reviews of Mews?

**["Mews Delivers Seamless Integrations, Easy Onboarding, and Excellent Support"](https://www.g2.com/survey_responses/mews-review-12523084)**

**Rating:** 5.0/5.0 stars

_— Robin G._

[Read full review](https://www.g2.com/survey_responses/mews-review-12523084)

**["Easy to use with great API"](https://www.g2.com/survey_responses/mews-review-12601214)**

**Rating:** 5.0/5.0 stars

_— Mario Z._

[Read full review](https://www.g2.com/survey_responses/mews-review-12601214)

### [Amadeus Central Reservations System](https://www.g2.com/products/amadeus-central-reservations-system/reviews)

The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services.

**Average Rating:** 3.9/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Amadeus Central Reservations System?

- **Quality of Support:** 7.5/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Amadeus Central Reservations System?

- **Seller:** [Amadeus](https://www.g2.com/sellers/amadeus-2a9fd60b-634b-48e4-9e3d-21b5927daf45)
- **Year Founded:** 1987
- **HQ Location:** Madrid, Spain
- **Twitter:** @amadeusitgroup (31,429 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amadeus (23,623 employees on LinkedIn®)
- **Ownership:** AMS.MC

#### Who Uses This Product?

- **Top Industries:** Airlines/Aviation, Hospitality
- **Company Size:** 41% Medium, 35% Small

#### What Are Recent G2 Reviews of Amadeus Central Reservations System?

**["Simple and Effective Global Flight and Hotel Reservations"](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-12396670)**

**Rating:** 5.0/5.0 stars

_— AHAMMAD M._

[Read full review](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-12396670)

**["Highly recommended ticketing software for aviation"](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-7522879)**

**Rating:** 4.0/5.0 stars

_— sarfarazuddin ._

[Read full review](https://www.g2.com/survey_responses/amadeus-central-reservations-system-review-7522879)

### [Engine](https://www.g2.com/products/engine-engine/reviews)

Engine is a travel management solution designed to help businesses streamline their trip planning and execution processes. This innovative platform simplifies travel logistics, making it easier for organizations of all sizes to manage their travel needs while enhancing the overall experience for employees. By leveraging advanced technology and a network of lodging partners, Engine aims to transform the way businesses approach travel. The target audience for Engine includes corporate travel managers, small business owners, and organizations looking to optimize their travel operations. With a focus on efficiency and cost-effectiveness, Engine caters to companies that require a reliable and user-friendly solution for managing travel arrangements. The platform is particularly beneficial for businesses that frequently send employees on trips, as it provides tools to manage bookings, track expenses, and ensure compliance with travel policies. Key features of Engine include an intuitive booking interface, real-time travel updates, and comprehensive reporting capabilities. The booking interface allows users to easily search for and reserve accommodations, transportation, and other travel-related services. Real-time updates keep travelers informed about any changes to their itineraries, ensuring they remain on track during their trips. Additionally, the reporting tools provide valuable insights into travel spending and patterns, enabling businesses to make informed decisions about their travel strategies. Engine stands out in the travel management category by offering unrivaled support and a commitment to enhancing the travel experience. The platform connects businesses with a wide range of lodging partners, driving savings and efficiency through competitive pricing and exclusive deals. By simplifying the travel management process, Engine empowers organizations to focus on what truly matters: enjoying the journey and maximizing productivity during business trips. This comprehensive approach not only saves time and resources but also fosters a more positive travel experience for employees, ultimately contributing to higher satisfaction and engagement levels.

**Average Rating:** 4.4/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Engine?

- **Quality of Support:** 8.5/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Engine?

- **Seller:** [Engine](https://www.g2.com/sellers/engine-533ea553-e8f0-471f-96ea-5eefa283be4c)
- **Year Founded:** 2019
- **HQ Location:** Denver, Colorado
- **Twitter:** @Hotel\_Engine (6,217 Twitter followers)
- **LinkedIn® Page:** http://linkedin.com/company/engine (1,150 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Construction
- **Company Size:** 54% Small, 38% Medium

#### What Do G2 Reviewers Say About Engine?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Engine for its **excellent customer support** , highlighting helpfulness and responsiveness in managing business travel.
- Users value the **convenience** of Engine, simplifying hotel bookings with effective search and rich support.
- Users love the **super simple interface** of Engine, making business travel management fast and efficient.
- Users appreciate the **convenience of all motel booking needs** being centralized, including coverage for incidentals.
- Users value the **easy booking** system of Engine, streamlining motel reservations and covering incidentals seamlessly.

##### Cons

- Users find the **cancellation policy restrictive** , making it difficult to change plans when needed.
- Users find the lack of a **Canadian dollar option** frustrating when booking in Canada, leading to unfavorable exchange rates.
- Users experience **difficulties with hotel availability** due to untrained staff handling third-party reservations.
- Users often experience **poor customer support** when hotel staff struggle with 3rd party reservations, causing check-in issues.

#### What Are Recent G2 Reviews of Engine?

**["Top-Notch Performance with Great UI, Voice Integration, and Flexible Travel Perks"](https://www.g2.com/survey_responses/engine-review-12946072)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/engine-review-12946072)

**["I lost plenty of weekends booking directly. Now I can do it all on a Monday and my job is done!"](https://www.g2.com/survey_responses/engine-review-11325318)**

**Rating:** 5.0/5.0 stars

_— Victor S._

[Read full review](https://www.g2.com/survey_responses/engine-review-11325318)

### [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews)

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Cloudbeds?

- **Quality of Support:** 8.3/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Cloudbeds?

- **Seller:** [Cloudbeds](https://www.g2.com/sellers/cloudbeds)
- **Year Founded:** 2012
- **HQ Location:** San Diego, CA
- **Twitter:** @Cloudbeds (1,968 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3091870/ (768 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 83% Small, 18% Medium

#### What Are Recent G2 Reviews of Cloudbeds?

**["Smooth, Seamless Switching Between Properties"](https://www.g2.com/survey_responses/cloudbeds-review-12528813)**

**Rating:** 5.0/5.0 stars

_— Chase T._

[Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12528813)

**["Cloudbeds Makes Multi-Property Management Feel Effortless"](https://www.g2.com/survey_responses/cloudbeds-review-12776659)**

**Rating:** 5.0/5.0 stars

_— Kalimera B._

[Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12776659)

### [Helium](https://www.g2.com/products/helium/reviews)

Helium is a comprehensive platform that simplifies the booking and reservation management process without charging booking fees.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Helium?

- **Quality of Support:** 8.9/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Helium?

- **Seller:** [Zeppelin](https://www.g2.com/sellers/zeppelin)
- **Year Founded:** 2008
- **HQ Location:** Barranco, Lima
- **Twitter:** @ZeppelinInc (5 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/zeppelin/ (8 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 46% Small, 46% Medium

#### What Are Recent G2 Reviews of Helium?

**["I have been using Helium-10 for the past 3-years and i found it very reliable and accurate."](https://www.g2.com/survey_responses/helium-review-4871047)**

**Rating:** 4.5/5.0 stars

_— Bilal Tariq S._

[Read full review](https://www.g2.com/survey_responses/helium-review-4871047)

**["I recommend it to my friends because it was super helpful in amazon store to optimize."](https://www.g2.com/survey_responses/helium-review-5025866)**

**Rating:** 5.0/5.0 stars

_— Ces P._

[Read full review](https://www.g2.com/survey_responses/helium-review-5025866)

### [iHotelier](https://www.g2.com/products/ihotelier/reviews)

iHotelier is the powerful, web-based central reservation system (CRS) that supports all TravelClick reservations solutions.

**Average Rating:** 3.7/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate iHotelier?

- **Quality of Support:** 7.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind iHotelier?

- **Seller:** [TravelClick](https://www.g2.com/sellers/travelclick)
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/7772/ (424 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 42% Medium, 33% Large

#### What Are Recent G2 Reviews of iHotelier?

**["So much information at your fingertips! "](https://www.g2.com/survey_responses/ihotelier-review-2470258)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/ihotelier-review-2470258)

**["Excellent program to use for tracking and planning ahead!"](https://www.g2.com/survey_responses/ihotelier-review-5100893)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/ihotelier-review-5100893)

### [Bookinglayer](https://www.g2.com/products/bookinglayer/reviews)

Bookinglayer is an all-in-one booking management system created specifically for retreat centers, boutique hotels, surf camps, wellness resorts, and other operators that offer experiences alongside their accommodations. Designed to increase your average booking value, save time, and reduce booking errors, Bookinglayer helps dynamic businesses scale with ease. Manage bookings, payments, accounting, multiple locations, scheduling, upselling, and guest communication all in one place. With a highly customizable booking engine that integrates into your existing website and branding, Bookinglayer empowers you to sell your experiences in the way that works best for your business. Whether you’re offering fixed-date retreats, hotel-style stays, or bespoke packages, you can tailor the booking flow to fit your operations. Using a user-friendly interface, guests can select accommodation, activities, and other add-ons in one seamless booking experience. With powerful features like built-in scheduling, digital waivers, multi-location support, and a self-service guest portal, Bookinglayer is made for businesses that don’t fit the standard hotel mold. With 24-hour real, human support, 95% client retention, and over 10 years of experience, Bookinglayer helps adventure and wellness businesses do bookings better.

**Average Rating:** 4.9/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Bookinglayer?

- **Quality of Support:** 9.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Bookinglayer?

- **Seller:** [Bookinglayer](https://www.g2.com/sellers/bookinglayer)
- **Year Founded:** 2014
- **HQ Location:** Remote Company, NL
- **Twitter:** @Bookinglayer (105 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bookinglayer/about (18 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Leisure, Travel & Tourism
- **Company Size:** 86% Small, 10% Medium

#### What Are Recent G2 Reviews of Bookinglayer?

**["A complete and modern solution with great customer support"](https://www.g2.com/survey_responses/bookinglayer-review-11036789)**

**Rating:** 4.5/5.0 stars

_— Mario V._

[Read full review](https://www.g2.com/survey_responses/bookinglayer-review-11036789)

**["Adapted for small businesses and good support team"](https://www.g2.com/survey_responses/bookinglayer-review-12263375)**

**Rating:** 4.5/5.0 stars

_— Claire B._

[Read full review](https://www.g2.com/survey_responses/bookinglayer-review-12263375)

### [SynXis Enterprise Platform](https://www.g2.com/products/synxis-enterprise-platform/reviews)

SynXis Booking Engine provides an integrated solution to your hotel or chain website allowing you to gain control of the design and layout providing your guests a positive booking experience.

**Average Rating:** 3.6/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate SynXis Enterprise Platform?

- **Quality of Support:** 7.8/10 (Category avg: 7.6/10)
- **Ease of Use:** 7.7/10 (Category avg: 8.4/10)

#### Who Is the Company Behind SynXis Enterprise Platform?

- **Seller:** [Aven Hospitality](https://www.g2.com/sellers/aven-hospitality)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/aven-hospitality/ (673 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 53% Small, 37% Large

#### What Are Recent G2 Reviews of SynXis Enterprise Platform?

**["Love SynXis hospitality platform"](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-4198437)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-4198437)

**["If you run audit at a hotel I don't recommend synxis"](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-1864604)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/synxis-enterprise-platform-review-1864604)

### [RoomRaccoon](https://www.g2.com/products/roomraccoon/reviews)

RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other functions include housekeeping management, revenue management, automated upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. Try for free for 14 days. No credit card required.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate RoomRaccoon?

- **Quality of Support:** 9.2/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind RoomRaccoon?

- **Seller:** [RoomRaccoon](https://www.g2.com/sellers/roomraccoon)
- **Year Founded:** 2017
- **HQ Location:** Breda, North Brabant
- **LinkedIn® Page:** https://www.linkedin.com/company/roomraccoon (88 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 86% Small, 14% Medium

#### What Are Recent G2 Reviews of RoomRaccoon?

**["Simplifying Hospitality Management"](https://www.g2.com/survey_responses/roomraccoon-review-8806553)**

**Rating:** 4.0/5.0 stars

_— Daniel Z._

[Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8806553)

**["My hotel is much more organized"](https://www.g2.com/survey_responses/roomraccoon-review-8821575)**

**Rating:** 4.0/5.0 stars

_— Faisal A._

[Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8821575)

### [Hopskip](https://www.g2.com/products/hopskip/reviews)

Hopskip is the all-in-one platform that makes venue sourcing simple, fast, and stress-free. Planners save 30+ hours per RFP with smart tools like expanded search, Kanban boards, templates, and clear apples-to-apples comparisons—goodbye spreadsheets, hello clarity. Hotels enjoy 87% more qualified leads and 20% higher conversions, with visibility at every level (including RFPs) that actually proves value. Built for sourcing (and only sourcing), Hopskip keeps things focused, measurable, and easy. Hopskip empowers planners to feel confident and creative, while giving hotels the insights they need to win more of the right business.

**Average Rating:** 4.9/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Hopskip?

- **Quality of Support:** 9.7/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Hopskip?

- **Seller:** [Hopskip](https://www.g2.com/sellers/hopskip)
- **Year Founded:** 2019
- **HQ Location:** Philadelphia, US
- **LinkedIn® Page:** https://www.linkedin.com/company/hopskip/ (23 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Events Services
- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Hopskip?

**["Hopskip: A Valuable Tool for Efficient Hotel Sourcing"](https://www.g2.com/survey_responses/hopskip-review-13051701)**

**Rating:** 5.0/5.0 stars

_— COSSBA H._

[Read full review](https://www.g2.com/survey_responses/hopskip-review-13051701)

**["Hopskip Is a Game-Changer: Fast, Intuitive, and Backed by Rockstar Live Support"](https://www.g2.com/survey_responses/hopskip-review-13155255)**

**Rating:** 5.0/5.0 stars

_— Kristen C._

[Read full review](https://www.g2.com/survey_responses/hopskip-review-13155255)

### [Little Hotelier](https://www.g2.com/products/little-hotelier/reviews)

Little Hotelier is award-winning hotel management software, purpose-built to make the lives of small accommodation providers easier. Helping more than 9,000 properties worldwide, the all-in-one solution has everything a small hotelier needs to reduce admin, streamline operations and maximise profit. Little Hotelier is powered by SiteMinder, the world’s leading open hotel commerce platform, and voted as one of the top Hotel Management Systems by Hotel Tech Report in 2023.

**Average Rating:** 3.7/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Little Hotelier?

- **Quality of Support:** 9.6/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Little Hotelier?

- **Seller:** [Little Hotelier](https://www.g2.com/sellers/little-hotelier)
- **Year Founded:** 2013
- **HQ Location:** Sydney, AU
- **Twitter:** @LittleHotelier (1,381 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/little-hotelier (7 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Are Recent G2 Reviews of Little Hotelier?

**["Making hospitality management a breeze. "](https://www.g2.com/survey_responses/little-hotelier-review-3534699)**

**Rating:** 5.0/5.0 stars

_— James W._

[Read full review](https://www.g2.com/survey_responses/little-hotelier-review-3534699)

**["Easy to Use and Infinitely Customizable"](https://www.g2.com/survey_responses/little-hotelier-review-4301377)**

**Rating:** 4.5/5.0 stars

_— Cindy M._

[Read full review](https://www.g2.com/survey_responses/little-hotelier-review-4301377)

### [Planyo Online Booking System](https://www.g2.com/products/planyo-online-booking-system/reviews)

Planyo is an online reservation system which can be used by any business taking bookings (for days, nights, hours or minutes, or scheduled events). It's used, amongst others, by businesses offering vacation properties, car rentals, hotels, driving schools, yacht charters, doctors and therapists, conference rooms, tennis courts, car parks, event tickets or any other bookings you could imagine. If you work with a very large infrastructure, you can also group a number of single planyo sites into a meta site. Our company was founded in 1997 in Switzerland and we have a long experience in creating professional software solutions that you can trust. Key features: - Accept bookings in 27 languages, backend in 6 languages - Freely designed booking form with extra items of any type - Customer never leaves your website - Use with over 30 online payment gateways - Easy integration with plugins for Wordpress, Joomla, Drupal - Many integrations such as Mailchimp, Google cal., accounting - Support for mobile devices and responsive design - Dedicated free iPhone and Android apps for the admins - Set up automated notifications by email and SMS - Printable invoices and extra documents as PDF attachments - Customers can modify or cancel their bookings - Customers can add one-time or recurring products - Any pricing model can be entered - Synchronize with other calendars via iCal or dedicated apps - Vouchers, coupons, gift certificates, packages, bundles - Support for agents and multiple administrative roles - Meta sites for large infrastructures or tourist areas - Extensive API for custom extensions - Advanced reporting and data analysis - Shopping cart for reservation of multiple resources

**Average Rating:** 4.5/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Planyo Online Booking System?

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Planyo Online Booking System?

- **Seller:** [Xtreeme Sagl](https://www.g2.com/sellers/xtreeme-sagl)
- **Year Founded:** 1997
- **HQ Location:** Lavertezzo, CH
- **Twitter:** @planyocom (81 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xtreeme-gmbh (1 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 80% Small

#### What Are Recent G2 Reviews of Planyo Online Booking System?

**["Planyo is the best booking system in the world !"](https://www.g2.com/survey_responses/planyo-online-booking-system-review-1227701)**

**Rating:** 5.0/5.0 stars

_— Verified User in E-Learning_

[Read full review](https://www.g2.com/survey_responses/planyo-online-booking-system-review-1227701)

**["Flexible and powerful booking system"](https://www.g2.com/survey_responses/planyo-online-booking-system-review-7380156)**

**Rating:** 4.0/5.0 stars

_— Reinald U._

[Read full review](https://www.g2.com/survey_responses/planyo-online-booking-system-review-7380156)

### [MotoPress Hotel Booking](https://www.g2.com/products/motopress-hotel-booking/reviews)

The MotoPress Hotel Booking plugin is a rental property software for those who run hotel or vacation rental websites on WordPress. Unlike non-WordPress solutions, this plugin doesn’t charge you any per-property or per-booking commissions. The plugin is a three-in-one solution: the property management system, the booking software, and the channel manager (helps you bridge your WordPress website with external OTAs like Airbnb without double bookings). It ships with all the industry-standard tools like the customizable property search form, real-time availability calendars, booking forms, categorized property listings, bookings management and more. The MotoPress Hotel Booking plugin offers a flexible rate and inventory management system to help you customize the property pricing based on many conditions: the season, the amenities, the number of guests, the length of stay, custom discounts, minimum and maximum stay-in rules, and many more features to help you tune the system to your needs. It supports multiple payment gateways for online bookings, email notifications, a centralized admin booking panel, taxes and fees and all the range of settings and features you might need along the way.

**Average Rating:** 3.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate MotoPress Hotel Booking?

- **Quality of Support:** 5.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 6.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind MotoPress Hotel Booking?

- **Seller:** [MotoPress](https://www.g2.com/sellers/motopress)
- **Year Founded:** 2012
- **HQ Location:** Florida, US
- **LinkedIn® Page:** https://www.linkedin.com/company/motopress (14 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of MotoPress Hotel Booking?

**["Good plugin, good support"](https://www.g2.com/survey_responses/motopress-hotel-booking-review-9374640)**

**Rating:** 5.0/5.0 stars

_— Verified User in Public Relations and Communications_

[Read full review](https://www.g2.com/survey_responses/motopress-hotel-booking-review-9374640)

**["Just got super service from Andre - via the chat"](https://www.g2.com/survey_responses/motopress-hotel-booking-review-9222759)**

**Rating:** 5.0/5.0 stars

_— Thomas Bjørn T._

[Read full review](https://www.g2.com/survey_responses/motopress-hotel-booking-review-9222759)

### [RateHawk](https://www.g2.com/products/ratehawk-ratehawk/reviews)

RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 330 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 220 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with more than 2.9 million all over the world.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate RateHawk?

- **Quality of Support:** 10.0/10 (Category avg: 7.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.4/10)

#### Who Is the Company Behind RateHawk?

- **Seller:** [RateHawk](https://www.g2.com/sellers/ratehawk)
- **Year Founded:** 2016
- **HQ Location:** Dover, US
- **LinkedIn® Page:** https://www.linkedin.com/company/ratehawk-com (536 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Medium

#### What Are Recent G2 Reviews of RateHawk?

**["one of the better B2B travel platforms"](https://www.g2.com/survey_responses/ratehawk-review-13075313)**

**Rating:** 5.0/5.0 stars

_— Delmar u._

[Read full review](https://www.g2.com/survey_responses/ratehawk-review-13075313)

**["Stable business-to-business site with high worldwide presence."](https://www.g2.com/survey_responses/ratehawk-review-12451322)**

**Rating:** 5.0/5.0 stars

_— Hidayat R._

[Read full review](https://www.g2.com/survey_responses/ratehawk-review-12451322)

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- [Other Reservations](/categories/other-reservations)

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 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated October 3, 2024

Not all hotels are able to implement and maintain a [hotel management](https://www.g2.com/categories/hotel-management) software solution; and therefore, some hotels prefer to only rely on applications that handle guest reservations. Hotel reservations software helps hospitality companies facilitate reservation processes for both customers and employees. These applications contribute to the overall customer experience by facilitating smooth processes during the reservation phase of the customer lifecycle. While employees in charge of reservation management benefit the most from this type of software, a good portion of the customer information stored by such applications assists sales and marketing teams to uncover new business opportunities.

For optimal business results, hotel reservations software needs to integrate with back office software, like [accounting](https://www.g2.com/categories/accounting), or with other applications designed for the tourism industry such as [tour operator](https://www.g2.com/categories/tour-operator) and [travel agency](https://www.g2.com/categories/travel-agency) software. While most hotel management solutions include a reservation module, some of them integrate with hotel reservations software offered by other vendors.

To qualify for inclusion in the Hotel Reservations category, a product must:

- Provide web portals for online reservations
- Automatically manage room or venue availability based on capacity and demand
- Manage multichannel reservation (web, email, and phone) requests
- Track cancellations and other changes to reservations
- Deliver a large variety of options for reservations including promotions
- Include multiple payment options and integration with [payment processing](https://www.g2.com/categories/payment-gateway) software
- Process rewards as part of loyalty programs

Show More

* * *

## How Do You Choose the Right Hotel Reservations Software?

### What You Should Know About Hotel Reservations Software

### What is Hotel Reservations Software?

Hospitality businesses use hotel reservations software, also known as central reservation systems, or CRS, to manage online bookings and reservations and ensure a smooth transaction process for guests. While most [hotel management](https://www.g2.com/categories/hotel-management) solutions offer multichannel reservation functionality, not all hospitality businesses have these tools in place. Some might opt to manage other daily hospitality operations with separate tools and use a dedicated reservation system to handle both online and offline bookings. Conversely, most reservation platforms integrate with hotel management or [property management software](https://www.g2.com/categories/property-management). No matter the size, all hospitality businesses that manage reservations and bookings rely on these tools to keep an updated room inventory and increase guest occupancy. The booking engine ensures guests receive the most updated information about availability and rates, regardless of which sales channel they use to make a reservation.

Key Benefits of Hotel Reservations Software

- Centralize multichannel booking and reservation data within one interface
- Enable online booking and maximize sales
- Maintain real-time room inventory to avoid overbooking and related errors
- Streamline guest registration and cancellation process

### Why Use Hotel Reservations Software?

As consumers continue to expect convenience with their purchasing decisions, hospitality businesses need the correct solutions in place to provide a smooth guest experience from reservation to checkout. A dedicated booking engine enables guests to book rooms online, streamlines the checkout process, and reduces the administrative burden on hotel staff when managing reservations. Central reservation systems assist with managing special travel requests, such as group reservations or corporate travel, by processing group rates, assigning group IDs, and handling any on-site venue reservations. These tools allow guests to book at their convenience, whether it’s from the hotel website, a social media site, or a similar third party interface that transmits customer data into the system.

Most hotel management and [property management systems](https://www.g2.com/categories/property-management) offer some level of functionality to handle reservations and bookings, but a dedicated reservation tool is optimized to aggregate booking information from all relevant channels, such as hotel websites, social media, reservation call centers, and travel agencies. They do this either with their own integrated features or with integrated [channel management software](https://www.g2.com/categories/channel-management). By having their own system in place, businesses drive more traffic to their website and avoid paying listing fees to online travel agencies (OTAs), such as Expedia or TripAdvisor, to boost sales. Furthermore, it is imperative in today’s economy to offer an online interface to customers—hotel reservations tools do just that.

**Key Business Problems Solved with Hotel Reservations Software**

- Allow guests to reserve rooms online at their convenience
- Reduce staff time spent manually tracking room inventory
- Enhance customer service experience from room booking to room checkout
- Manage room rates across a variety of online listings
- Unlock booking trend data to improve marketing and sales strategy

### Who Uses Hotel Reservations Software?

Whether they are chains or independently owned, hospitality businesses of all sizes can benefit from hotel reservations software, including: hotels, bed-and-breakfast establishments, inns, lodges, and resorts. Smaller businesses without a robust hotel management solution have much to gain from a dedicated reservation solution, because they can establish an online booking engine to draw a wider customer base. For large scale businesses, a central reservation system becomes essential to manage bookings from a global audience.

The hospitality industry is oversaturated with options, and hoteliers can use these tools to gain a competitive edge over other businesses that may still use outdated paper management systems. These solutions enable businesses with minimal staff to handle large workload volumes that would be overwhelming without software automation. An established booking and reservation system centralizes daily hotel management operations, improving transparency and staff communication.

**Front desk staff —** Front desk staff rely on hotel reservations software to monitor real-time room availability, and assist guests with checking in and out of rooms. Customer information and related booking data can be accessed from one console, regardless of where the reservation was originally made. These tools also assist with determining the task priority for room maintenance services, such as cleaning newly vacated rooms before the next guests occupy the room.

**Marketing teams —** Hotel reservations tools unlock data trends that help marketing teams position a business to maximize its occupancy year round. Additionally, businesses can assess which booking channels are underperforming and choose to direct more resources towards securing sales. For smaller businesses that cannot or choose not to pay OTA’s to list on their site, hotel reservations platforms offer website building features that marketers can use to boost direct bookings.

**Travel agents —** Some tools offer specialized interfaces to help travel agents and related arrangement agencies boost sales. Agents can search for accommodations that meet travelers’ preferences and easily access promotional rates that a hotel may offer.

### Hotel Reservations Software Features

**Reservation management —** The primary function of hotel reservations software is to record reservations and maintain a real-time grid for available and occupied rooms. Typically, this includes a color-coded management system to track occupancy. However, when a guest makes their reservation, the system centralizes this data into one interface for hoteliers to avoid overbooking and related errors. Both guests and staff can make adjustments to these reservations as needed. Some solutions allow businesses to track the original channel source of each reservation.

**Rate management —** Hotel reservations tools allow guests to apply loyalty points and take advantage of targeted promotions, as well as rates that are specific to certain times of the year. Across all channel listings, room rates can be updated to reflect current pricing.

**Guest data management —** Reservation systems record all pertinent customer information when bookings are made, including phone numbers, emails, payment preferences, membership status, other preferences, and prior visits. Armed with this information, hospitality businesses can market promotions to specific guests, verify identity for security purposes, contact guests if any issues arise, and ultimately improve the guest experience. This data also helps employees with reporting on monthly booking trends.

**Booking engine —** These tools enable businesses to accept reservations directly from their website or mobile applications, which are now considered essential functions. Front desk staff can also process in-person reservations. Room availability updates in real time and syncs with other channel listings to ensure accuracy. More robust solutions offer additional website customization features to assist with marketing and to allow discounts and promotions to be applied.

**Secure payment processing —** Both onsite and online, these tools enable quick credit card processing with regards to payments and refunds. Some also integrate with [POS hardware](https://www.g2.com/categories/POS). Credit cards are processed compliantly, and all sales data is securely stored to track revenue and payment histories.

#### Additional Features

**Hourly bookings —** Hotel reservation tools sometimes offer specialized reservation listings for hourly bookings, such as in-hotel spa appointments or shorter-term lodging. These function the same way as traditional listings, allowing customers to see real-time availability through the booking engine.

**GDS integration —** Most reservation systems have the option to integrate with an existing global distribution system (GDS), which massively boosts visibility and sales. A GDS is a network that facilitates transactions between businesses and serves as a main distribution channel. These are predominantly accessed by travel agents looking to book on clients’ behalf, as they offer the most comprehensive view of available listings and prices. Hotels connected to a GDS can manage their listing information, pricing, and inventory from a single touchpoint.

For smaller businesses, GDS access may not be feasible. Hotels typically pay an initial setup fee, as well as transaction fees for each booking on an individual basis. In some cases, agency fees may also be charged. The four major GDS systems that hotels still use nowadays are Worldspan, Amadeus, Galileo, and Sabre. Hotels need to contact a GDS for approval before connecting to the system. These systems are a vital distribution channel, and should be utilized to maximize exposure and revenue.

### Trends Related to Hotel Reservations Software

**Augmented and virtual reality —** Both AR and VR tools can help marketers enhance the booking decision for potential guests. Three-dimensional views of a hotel room, the overall property, and its surrounding businesses and environment might be the crucial factor in driving more sales.

**Mobile conversion —** Desktop bookings continue to bring in the largest share of revenue for hotels, but mobile devices drive the most traffic to hotel sites. More hospitality businesses are placing greater emphasis on mobile optimization to enhance their website and booking engine so more guests reserve directly from their phones. This includes easy-to-navigate interfaces and features such as payment storage for frequent travelers to save time in making reservations.

### Potential Issues with Hotel Reservations Software

**Limited customer relationship management —** As the hospitality industry continues to focus on enhancing the guest experience, businesses need tools that support strong customer relationships. Smaller businesses in particular must manage their loyalty programs effectively to compete with larger chains. While hotel reservations software store some key customer information, not all systems provide enough functionality to sufficiently manage customer relationships. This leaves businesses ill-equipped to personalize guest interactions, and marketing strategy suffers. Many existing products lack integration with more robust [CRM tools](https://www.g2.com/categories/CRM).

**Data privacy —** While web-based booking services are more convenient, hotel websites are often unsecured and leave customer data vulnerable to breaches. Most commonly, confirmation emails for hotel bookings pose the greatest security threat, as hotel chains often lack encryption or secure data hosting. Additionally, consumer data is often shared with third party sites and other advertisers. Hospitality businesses are starting to catch on to cybersecurity trends and are working to become compliant with GDPR, PCI, and other data privacy laws that ensure guest data privacy. Some central reservation systems already comply with these existing laws as well, saving time and effort for businesses.

### Software and Services Related to Hotel Reservations Software

[**Hotel management software**](https://www.g2.com/categories/hotel-management) **—** Hotel management solutions help manage all aspects of daily hotel operations, including reservations. These tools manage room inventory and assist with processing all bookings and cancellations. Most hotel reservations tools can integrate with hotel management platforms if the functionality isn’t already present.

[**Property management software**](https://www.g2.com/categories/property-management) **—** Much like hotel management tools, property management software is primarily used in the real estate industry to manage commercial properties, such as apartments or condos. These tools also keep an updated listing of available rooms for rent or purchase.

[**Channel management software**](https://www.g2.com/categories/channel-management) **—** Many hotel reservations tools either offer channel management features or integrate directly with channel management software. These solutions monitor room listings across a variety of booking channels, ensuring that rates and availability are accurate to prevent booking conflicts. They also centralize all booking information from multiple sites into one central interface for easy monitoring.