Best Help Desk Software - Page 14

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 585

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 585+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and Freshservice.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=freshservice)

Creatio Service

Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture. Key Features & Capabilities 360° Customer View – One central view of contacts/accounts with full interaction history across every communication channel. Case Management – Automated case registration and classification (via email, phone, forms), smart routing, escalation, and full lifecycle support. Multi-Channel & Contact Center Tools – Omnichannel support (messaging, email, calls), unified agent desktop, intelligent queue/routing systems. Knowledge Management – Interactive knowledge base, tagging, collaboration, AI-assisted content search & recommendations. Productivity & Agent Tools – Task scheduling, calendar/email sync, dashboards, notifications, internal collaboration. AI & Automation – AI models to predict case priority, similarity of cases, sentiment, next best actions, and even help with response suggestions. Service Level Management (SLA), Queues & Workflows – Define, track, enforce SLAs; manage queues; build or use preset service workflows.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate Creatio Service?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Creatio Service?

  • Seller: Creatio
  • Year Founded: 2014
  • HQ Location: Boston, Massachusetts
  • Twitter: @Creatio_Global
    3,977 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,186 employees on LinkedIn®
  • Phone: +1 617 765 7997

Who Uses This Product?

  • Company Size: 45% Small, 36% Medium

What Do G2 Reviewers Say About Creatio Service?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Creatio Service remarkable, allowing customization with minimal coding effortlessly.
  • Users value the customizability of Creatio Service, allowing tailored functionalities with minimal coding required.
  • Users value the extensive customization options of Creatio Service, allowing tailored functionalities with minimal coding.
Cons
  • Users note the editing limitations in Creatio Service, particularly regarding restrictions on manipulating DOM elements.
  • Users note the limited customization options in Creatio Service, particularly in manipulating DOM elements.
  • Users note limited features in Creatio Service, particularly restrictions on manipulating DOM elements, impacting flexibility.
  • Users experience poor performance with Creatio Service, although support is available to assist with stability issues.
  • Users note that the platform stability is a little unstable, though support provides assistance when needed.

What Are Recent G2 Reviews of Creatio Service?

What Are G2 Users Discussing About Creatio Service?

Customer Service Software - Kapdesk

Kapdesk is a customer service software that interact with customers and customer support executives, it has email support, Live Chat Support, Social Media Customer Support, Phone or Voice or Call Support, email Ticketing System.

Average Rating: 4.6/5.0

Total Reviews: 5

How Do G2 Users Rate Customer Service Software - Kapdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Customer Service Software - Kapdesk?

Who Uses This Product?

  • Company Size: 83% Medium, 17% Large

What Do G2 Reviewers Say About Customer Service Software - Kapdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Kapdesk, enhanced by outstanding customer support whenever needed.
  • Users value the efficiency of Kapdesk, appreciating its flexibility and outstanding customer support for seamless operations.
  • Users value the flexibility of Kapdesk, appreciating its ease of use and excellent customer support.
  • Users value the intuitive design of Kapdesk, enjoying its flexibility and ease of use alongside excellent customer support.

What Are Recent G2 Reviews of Customer Service Software - Kapdesk?

What Are G2 Users Discussing About Customer Service Software - Kapdesk?

Frappe Helpdesk

Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meaningful conversations to resolve customer queries efficiently. It is used for organising incoming customer queries into tickets and making it easier for your team to manage those requests and interface with requesters to provide assistance. It works like using basic email services (i.e, Gmail, Outlook, etc) but has additional features to make supporting customers easier. Features: 1. Zero clutter shared inbox 2. Collaboration with your team 3. Managing SLAs 4. Get notified via emails 5. In-built rich text editor to format emails the way you want 6. Has a self- service portal

Average Rating: 4.6/5.0

Total Reviews: 5

How Do G2 Users Rate Frappe Helpdesk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Frappe Helpdesk?

Who Uses This Product?

  • Company Size: 80% Medium, 40% Large

What Are Recent G2 Reviews of Frappe Helpdesk?

Lime CRM

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

Average Rating: 4.3/5.0

Total Reviews: 92

How Do G2 Users Rate Lime CRM?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Lime CRM?

Who Uses This Product?

  • Company Size: 51% Small, 46% Medium

What Do G2 Reviewers Say About Lime CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Lime CRM, effortlessly adapting it to their unique organizational needs.
  • Users value the customization capabilities of Lime CRM, allowing for tailored solutions that enhance organization and efficiency.
  • Users value the flexibility of Lime CRM, allowing customization to meet their unique organizational needs effectively.
  • Users praise the excellent customer support of Lime CRM, highlighting their responsiveness and helpfulness.
  • Users value the extreme customizability of Lime CRM, benefiting from efficient onboarding and excellent support.
Cons
  • Users find limited features in Lime CRM, especially regarding performance and integration with Office 365.
  • Users experience slow response times with the desktop client, which inhibits productivity and integration with other tools.
  • Users often face inaccurate data issues with Lime CRM, leading to frustration and inefficient workflows.
  • Users find a steep learning curve in mastering Lime CRM's functions, particularly regarding security configurations.
  • Users express frustration with limited customization in Lime CRM, especially regarding integration and file handling functionalities.

What Are Recent G2 Reviews of Lime CRM?

What Are G2 Users Discussing About Lime CRM?

MetaCaseDesk

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.

Average Rating: 4.2/5.0

Total Reviews: 5

How Do G2 Users Rate MetaCaseDesk?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind MetaCaseDesk?

  • Seller: MetaCaseDesk
  • HQ Location: Jersey City, NJ
  • Twitter: @MetaCaseDesk
    97 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of MetaCaseDesk?

What Are G2 Users Discussing About MetaCaseDesk?

Raiseaticket

A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate Raiseaticket?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 5.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Raiseaticket?

  • Seller: Raiseaticket
  • Year Founded: 2018
  • HQ Location: Birkirkara, MT
  • Twitter: @raiseaticket
    21 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Do G2 Reviewers Say About Raiseaticket?

AI-generated summary from verified user reviews

Pros
  • Users admire the intuitive interface of Raiseaticket, making it easy to set up and use without manuals.
  • Users value the easy navigation of Raiseaticket, making it accessible for those new to ticketing systems.
  • Users find the easy setup of Raiseaticket invaluable, facilitating quick and intuitive use without complexity.
  • Users commend Raiseaticket for its intuitive setup and rich features, making it ideal for training in ticketing systems.
  • Users value the seamless integration with existing systems, enhancing ticket management and reporting capabilities.
Cons
  • Users feel the pricing of Raiseaticket is too expensive, particularly affecting smaller teams' accessibility and options.
  • Users desire more customization options for the dashboard to enhance their experience with Raiseaticket.
  • Users experience time delays with the search function during high ticket volumes, affecting overall efficiency.

What Are Recent G2 Reviews of Raiseaticket?

What Are G2 Users Discussing About Raiseaticket?

Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Average Rating: 4.6/5.0

Total Reviews: 8

How Do G2 Users Rate Revelation helpdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Revelation helpdesk?

Who Uses This Product?

  • Company Size: 38% Medium, 38% Small

What Do G2 Reviewers Say About Revelation helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use with Revelation helpdesk, appreciating its straightforward onboarding and intuitive features.
  • Users praise the excellent customer support of Revelation Helpdesk, appreciating its responsiveness and helpfulness when needed.
  • Users value the efficiency of Revelation helpdesk, appreciating its straightforward onboarding and seamless integration.
  • Users highlight the easy onboarding and usability of Revelation helpdesk, appreciating its seamless integration and organization features.
  • Users commend the efficient ticketing system of Revelation Helpdesk, enhancing virtual customer support and request organization.
Cons
  • Users find the limited features in the basic package hinder efficient usage and data generation capabilities.
  • Users find the limited features in the basic package a drawback, hindering efficiency and functionality.
  • Users find the limited chat features in the basic package restricts efficiency and overall usability of Revelation helpdesk.
  • Users find the reporting and data export features limited, suggesting improvements for richer datasets would be beneficial.
  • Users find the inadequate reporting of Revelation helpdesk limiting for insights into agent performance and customer satisfaction.

What Are Recent G2 Reviews of Revelation helpdesk?

What Are G2 Users Discussing About Revelation helpdesk?

SupportBee

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. Multiple teams can collaborate and manage their cases collectively. SupportBee has the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms.

Average Rating: 4.2/5.0

Total Reviews: 5

How Do G2 Users Rate SupportBee?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind SupportBee?

  • Seller: SupportBee
  • Year Founded: 2010
  • HQ Location: N/A
  • Twitter: @supportbee
    649 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Large

What Are Recent G2 Reviews of SupportBee?

SupportBox

SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI, and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia.

Average Rating: 4.6/5.0

Total Reviews: 5

How Do G2 Users Rate SupportBox?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SupportBox?

  • Seller: SupportBox
  • Year Founded: 2015
  • HQ Location: Staré Hradiště, CZ
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About SupportBox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SupportBox, facilitating efficient management of customer communications seamlessly.
  • Users praise the ease of communication management in SupportBox, enhancing collaboration and efficiency for customer support teams.
  • Users commend the user-friendly interface of SupportBox, enabling efficient management of customer communications effortlessly.
  • Users praise SupportBox for its effective automation, allowing teams to resolve inquiries easily and efficiently.
  • Users value the consolidated communication channels in SupportBox, simplifying customer conversation management in one hub.
Cons
  • Users find the interface outdated, but improvements are underway, offering hope for a more modern experience.

What Are Recent G2 Reviews of SupportBox?

Think Help Desk

Think Help Desk is an all in one Ticketing solution software developed for department workflow.

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate Think Help Desk?

  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Think Help Desk?

Who Uses This Product?

  • Company Size: 43% Medium, 43% Small

What Do G2 Reviewers Say About Think Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the effective case management provided by Think Help Desk, enhancing organization and support team efficiency.
  • Users value the efficient contact management in Think Help Desk, facilitating organized support and smooth inquiry handling.
  • Users value the ease of use of Think Help Desk, enabling quick onboarding without the need for complex tutorials.
  • Users love the simplicity of use in Think Help Desk, enabling a quick start without complex tutorials.
  • Users appreciate the simple use of Think Help Desk, enjoying its straightforward and intuitive design from the start.
Cons
  • Users find limited customization options in Think Help Desk, making it less flexible compared to other support platforms.

What Are Recent G2 Reviews of Think Help Desk?

What Are G2 Users Discussing About Think Help Desk?

ThinkOwl

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate ThinkOwl?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind ThinkOwl?

  • Seller: ThinkOwl
  • Year Founded: 2017
  • HQ Location: Orlando, Florida
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 20% Large

What Do G2 Reviewers Say About ThinkOwl?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of ThinkOwl, making it easy for first-time users to manage tasks efficiently.
  • Users appreciate the efficient customer support from ThinkOwl, facilitating quick and organized responses to inquiries.
  • Users find ThinkOwl to be very simple to use, enhancing work efficiency with its user-friendly interface.
  • Users benefit from AI efficiency in ThinkOwl, enhancing support services and enabling focus on client relations.
  • Users find the AI-based functionalities of ThinkOwl beneficial, enhancing support services and enabling innovative client relations.
Cons
  • Users find the learning curve steep, feeling overwhelmed by automation and rule configuration during initial setup.
  • Users find the automation complexity overwhelming at first, which can hinder their initial experience with ThinkOwl.
  • Users report experiencing several bugs, though they were resolved in later updates, improving the overall experience.
  • Users report frequent call issues with ThinkOwl, including hangs and a high premium cost affecting satisfaction.
  • Users report that ThinkOwl can be expensive and occasionally experiences performance issues, such as hanging.

What Are Recent G2 Reviews of ThinkOwl?

What Are G2 Users Discussing About ThinkOwl?

Tikit

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

Average Rating: 4.7/5.0

Total Reviews: 7

How Do G2 Users Rate Tikit?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Tikit?

  • Seller: Cireson
  • Year Founded: 2011
  • HQ Location: SAN DIEGO, US
  • Twitter: @teamcireson
    1,891 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®
  • Phone: (855) 871-1232

Who Uses This Product?

  • Company Size: 57% Large, 43% Medium

What Do G2 Reviewers Say About Tikit?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive and supportive customer support from the Tikit team, enhancing their overall experience.
  • Users highlight the user-friendly design of Tikit, enabling smooth IT operations and easy setup integration.
  • Users appreciate the automation capabilities of Tikit, enhancing efficiency in IT processes and improving user experience.
  • Users appreciate the communication efficiency of Tikit, especially through seamless integration and self-service options.
  • Users value the flexibility and customization of Tikit, making it ideal for diverse IT workflow needs.
Cons
  • Users note the missing features with Tikit, but acknowledge future improvements as the company develops further.

What Are Recent G2 Reviews of Tikit?

Web+Center

What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop process and application builder giving end users (including non technical) the power to develop the systems they need to run their business. Giving non-technical users the ability to build business workflows and apps on top of your current technology stack. All apps today are hard coded and expensive to configure. Web+Center is the other way around, you bend Web+Center for you. At the foundation is a robust IT Service and Asset Management backbone that flips traditional SaaS on its head.

Average Rating: 4.6/5.0

Total Reviews: 21

How Do G2 Users Rate Web+Center?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 7.8/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Web+Center?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Are Recent G2 Reviews of Web+Center?

What Are G2 Users Discussing About Web+Center?

Anywhere365

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Microsoft investments to skyrocket your customer experience, streamline contact center operations and reduce your IT costs. Anywhere365 has become the leading CPaaS solution, native to Microsoft Teams. Engage your customers effortlessly across any communications channels, from any device, location and any time. While AI voice bots and chat bots handle all routine requests, human agents work on more complex dialogues. The context of the dialogue always moves with the customer, ensuring first contact resolution of their issues. Agents don’t have to switch between different point solutions, which will result in faster call handling, saving costly time and over-delivering to the customer’s expectation. That’s why we report on customer dialogue KPIs from initial contact to final resolution across the entire enterprise.

Average Rating: 4.1/5.0

Total Reviews: 8

How Do G2 Users Rate Anywhere365?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Anywhere365?

  • Seller: Anywhere365
  • Year Founded: 2010
  • HQ Location: ROTTERDAM, ZH
  • Twitter: @ANYWHERE365
    1,172 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    313 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 38% Small, 38% Large

What Do G2 Reviewers Say About Anywhere365?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface and extensive features of Anywhere365, enhancing productivity and collaboration seamlessly.
  • Users value the seamless integrations of Anywhere365 with Microsoft 365, enhancing productivity and ease of use.
  • Users appreciate the ease of use of Anywhere365, noting its user-friendly interface and seamless integrations.
  • Users love the easy integrations of Anywhere365, enhancing their Microsoft 365 experience with seamless communication tools.
  • Users find the easy setup of Anywhere365 simplifies workflow adjustments and enhances user experience through seamless integration.
Cons
  • Users find the difficult setup process challenging, often leading to increased costs and resource demands for their organizations.
  • Users find the learning curve steep, making setup complex and potentially costly for smaller organizations.
  • Users often find the complex setup of Anywhere365 challenging, leading to higher costs for their organizations.
  • Users find the complex usability of Anywhere365 challenging, especially for new users during setup, leading to frustration.
  • Users find the setup costs and licensing fees of Anywhere365 to be a financial strain, especially for smaller businesses.

What Are Recent G2 Reviews of Anywhere365?

What Are G2 Users Discussing About Anywhere365?

Foqal

Foqal is the AI ticketing platform that helps fast-moving teams streamline internal and external support. IT, CS, HR—whoever’s handling requests, we help them route, resolve, and report faster. We don’t force you to rip and replace. We plug into what you already use—Slack, Teams, Zendesk, Jira, ServiceNow, and 20+ other tools—and automate the grunt work so your team can focus on what actually matters. Built for speed, built for scale, built for real workflows—not cookie-cutter ones. Foqal is how modern teams handle support.

Average Rating: 4.9/5.0

Total Reviews: 4

How Do G2 Users Rate Foqal?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Foqal?

  • Seller: Foqal
  • Year Founded: 2017
  • HQ Location: San Francisco, US
  • Twitter: @foqal
    23 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Do G2 Reviewers Say About Foqal?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration of Foqal with Slack, enhancing communication between teams effectively.
  • Users highlight the excellent customer support from Foqal, which enhances their overall experience with the product.
  • Users value the easy integrations of Foqal, seamlessly connecting tools like Slack and Intercom for improved workflow.
  • Users find Foqal's easy setup seamless, allowing quick integration with Slack and efficient ticket management.
  • Users highlight the easy integration and excellent support of Foqal, making ticketing simple and effective.
Cons
  • Users find the lack of guidance in documentation for configuring features to be a significant drawback.
  • Users find the steep learning curve of Foqal challenging, especially if lacking technical support during onboarding.

What Are Recent G2 Reviews of Foqal?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026