Best Help Desk Software - Page 14

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 617

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+8.89%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,000+ Authentic Reviews
  • 617+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

IntraService

IntraService will allow you to bring your customers support to the brand new level with minimal costs. Our system is extremely easy in implementation and user-friendly. It can be deployed and configured in a single day as on permise solution and instantly ready to use in a SaaS version. System meets ITIL recommendations.

Average Rating: 4.3/5.0

Total Reviews: 6

How Do G2 Users Rate IntraService?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind IntraService?

Who Uses This Product?

  • Company Size: 67% Large, 33% Small

What Are Recent G2 Reviews of IntraService?

What Are G2 Users Discussing About IntraService?

ITarian Helpdesk

ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products, but we hope that the trust and confidence we build by giving you the ITarian Platform for free will result in you purchasing your applications for all your additional needs.

Average Rating: 4.0/5.0

Total Reviews: 10

How Do G2 Users Rate ITarian Helpdesk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind ITarian Helpdesk?

  • Seller: ITarian
  • Year Founded: 2018
  • HQ Location: Clifton, New Jersey
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of ITarian Helpdesk?

Movidesk

Movidesk is an all-in-one SaaS solution for customer support, customer services, and help desk needs. An attractive cost-benefit package, its omnichannel solution integrates a customer portal, email, telephone, chat, web forms, Facebook, WhatsApp, and a mobile app. It comes ready-to-use and supports extensive personalization and customization. It uses many concepts adopted by mainstream products, so most users should find it easy to use. The product is packed with features, some found only in the most sophisticated and expensive products in the market, such as knowledge base, asset management, expenses tracking, time tracking, advanced SLAs, and customer satisfaction surveys. It includes almost one hundred metrics and reports. Movidesk’s documentation is detailed, indexed, searchable, and easy-to-use, and includes a comprehensive implementation guide for simple and complex operations. The company targets software and IT companies, but the product’s resources and straight-forward APIs will suit most industries, just as the main players in this software segment do. To support their low price point, Movidesk asks customers to centralize contacts on system administrators but it does service anyone in emergencies. Movidesk’s web site provides detailed recorded demos.

Average Rating: 3.9/5.0

Total Reviews: 6

How Do G2 Users Rate Movidesk?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 6.9/10 (Category avg: 8.7/10)
  • Customization : 6.9/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Movidesk?

  • Seller: Movidesk
  • Year Founded: 2016
  • HQ Location: Blumenau, BR
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Are Recent G2 Reviews of Movidesk?

What Are G2 Users Discussing About Movidesk?

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UVdesk

UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support.

Average Rating: 4.3/5.0

Total Reviews: 6

How Do G2 Users Rate UVdesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind UVdesk?

  • Seller: WebKul
  • Year Founded: 2010
  • HQ Location: Noida
  • Twitter: @webkul
    1,788 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    516 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 71% Small, 14% Large

What Are Recent G2 Reviews of UVdesk?

Chatwoot

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud, etc. Connect your customer conversation channels and converse with your customers from a single place.

Average Rating: 4.5/5.0

Total Reviews: 16

How Do G2 Users Rate Chatwoot?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Chatwoot?

  • Seller: Chatwoot
  • Year Founded: 2020
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 63% Small, 31% Medium

What Do G2 Reviewers Say About Chatwoot?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use with Chatwoot, making implementation and integration a breeze for their teams.
  • Users love the easy implementation and integration of Chatwoot, finding it perfect for small teams' chat support needs.
  • Users love the easy setup of Chatwoot, allowing quick integration and efficient management of customer support.
  • Users find implementation quick and easy, making Chatwoot an ideal choice for small and startup teams.
  • Users value the seamless integration of Chatwoot with various channels, enabling efficient and unified customer support management.
Cons
  • Users often face connectivity issues with Chatwoot's portal, leading to disruptions in their experience.
  • Users experience limited connectivity with Chatwoot, leading to occasional disconnections that disrupt their workflow.
  • Users experience technical issues with Chatwoot, including glitches and occasional disconnections during use.
  • Users experience occasional disconnection issues with Chatwoot, impacting their chat functionality and reliability.
  • Users report encountering frequent disconnections on Chatwoot's portal, impacting their communication efficiency.

What Are Recent G2 Reviews of Chatwoot?

What Are G2 Users Discussing About Chatwoot?

Creatio Service

Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture. Key Features & Capabilities 360° Customer View – One central view of contacts/accounts with full interaction history across every communication channel. Case Management – Automated case registration and classification (via email, phone, forms), smart routing, escalation, and full lifecycle support. Multi-Channel & Contact Center Tools – Omnichannel support (messaging, email, calls), unified agent desktop, intelligent queue/routing systems. Knowledge Management – Interactive knowledge base, tagging, collaboration, AI-assisted content search & recommendations. Productivity & Agent Tools – Task scheduling, calendar/email sync, dashboards, notifications, internal collaboration. AI & Automation – AI models to predict case priority, similarity of cases, sentiment, next best actions, and even help with response suggestions. Service Level Management (SLA), Queues & Workflows – Define, track, enforce SLAs; manage queues; build or use preset service workflows.

Average Rating: 4.5/5.0

Total Reviews: 9

How Do G2 Users Rate Creatio Service?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Creatio Service?

  • Seller: Creatio
  • Year Founded: 2014
  • HQ Location: Boston, Massachusetts
  • Twitter: @Creatio_Global
    3,977 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,186 employees on LinkedIn®
  • Phone: +1 617 765 7997

Who Uses This Product?

  • Company Size: 45% Small, 36% Medium

What Do G2 Reviewers Say About Creatio Service?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Creatio Service remarkable, allowing customization with minimal coding effortlessly.
  • Users value the customizability of Creatio Service, allowing tailored functionalities with minimal coding required.
  • Users value the extensive customization options of Creatio Service, allowing tailored functionalities with minimal coding.
Cons
  • Users note the editing limitations in Creatio Service, particularly regarding restrictions on manipulating DOM elements.
  • Users note the limited customization options in Creatio Service, particularly in manipulating DOM elements.
  • Users note limited features in Creatio Service, particularly restrictions on manipulating DOM elements, impacting flexibility.
  • Users experience poor performance with Creatio Service, although support is available to assist with stability issues.
  • Users note that the platform stability is a little unstable, though support provides assistance when needed.

What Are Recent G2 Reviews of Creatio Service?

What Are G2 Users Discussing About Creatio Service?

Frappe Helpdesk

Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meaningful conversations to resolve customer queries efficiently. It is used for organising incoming customer queries into tickets and making it easier for your team to manage those requests and interface with requesters to provide assistance. It works like using basic email services (i.e, Gmail, Outlook, etc) but has additional features to make supporting customers easier. Features: 1. Zero clutter shared inbox 2. Collaboration with your team 3. Managing SLAs 4. Get notified via emails 5. In-built rich text editor to format emails the way you want 6. Has a self- service portal

Average Rating: 4.6/5.0

Total Reviews: 5

How Do G2 Users Rate Frappe Helpdesk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Frappe Helpdesk?

Who Uses This Product?

  • Company Size: 80% Medium, 40% Large

What Are Recent G2 Reviews of Frappe Helpdesk?

Lime CRM

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

Average Rating: 4.3/5.0

Total Reviews: 92

How Do G2 Users Rate Lime CRM?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Lime CRM?

Who Uses This Product?

  • Company Size: 51% Small, 46% Medium

What Do G2 Reviewers Say About Lime CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Lime CRM, effortlessly adapting it to their unique organizational needs.
  • Users value the customization capabilities of Lime CRM, allowing for tailored solutions that enhance organization and efficiency.
  • Users value the flexibility of Lime CRM, allowing customization to meet their unique organizational needs effectively.
  • Users praise the excellent customer support of Lime CRM, highlighting their responsiveness and helpfulness.
  • Users value the extreme customizability of Lime CRM, benefiting from efficient onboarding and excellent support.
Cons
  • Users find limited features in Lime CRM, especially regarding performance and integration with Office 365.
  • Users experience slow response times with the desktop client, which inhibits productivity and integration with other tools.
  • Users often face inaccurate data issues with Lime CRM, leading to frustration and inefficient workflows.
  • Users find a steep learning curve in mastering Lime CRM's functions, particularly regarding security configurations.
  • Users express frustration with limited customization in Lime CRM, especially regarding integration and file handling functionalities.

What Are Recent G2 Reviews of Lime CRM?

What Are G2 Users Discussing About Lime CRM?

MetaCaseDesk

MetaCaseDesk is an advanced HelpDesk, Ticketing Tool and Case management solution for customers running on-premise Microsoft SharePoint 2013 and SharePoint 2010.

Average Rating: 4.2/5.0

Total Reviews: 5

How Do G2 Users Rate MetaCaseDesk?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.0/10)
  • Workflow: 7.9/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind MetaCaseDesk?

  • Seller: MetaCaseDesk
  • HQ Location: Jersey City, NJ
  • Twitter: @MetaCaseDesk
    97 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Are Recent G2 Reviews of MetaCaseDesk?

What Are G2 Users Discussing About MetaCaseDesk?

Raiseaticket

A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.

Average Rating: 4.5/5.0

Total Reviews: 5

How Do G2 Users Rate Raiseaticket?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 5.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Raiseaticket?

  • Seller: Raiseaticket
  • Year Founded: 2018
  • HQ Location: Birkirkara, MT
  • Twitter: @raiseaticket
    21 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Do G2 Reviewers Say About Raiseaticket?

AI-generated summary from verified user reviews

Pros
  • Users admire the intuitive interface of Raiseaticket, making it easy to set up and use without manuals.
  • Users value the easy navigation of Raiseaticket, making it accessible for those new to ticketing systems.
  • Users find the easy setup of Raiseaticket invaluable, facilitating quick and intuitive use without complexity.
  • Users commend Raiseaticket for its intuitive setup and rich features, making it ideal for training in ticketing systems.
  • Users value the seamless integration with existing systems, enhancing ticket management and reporting capabilities.
Cons
  • Users feel the pricing of Raiseaticket is too expensive, particularly affecting smaller teams' accessibility and options.
  • Users desire more customization options for the dashboard to enhance their experience with Raiseaticket.
  • Users experience time delays with the search function during high ticket volumes, affecting overall efficiency.

What Are Recent G2 Reviews of Raiseaticket?

What Are G2 Users Discussing About Raiseaticket?

Revelation helpdesk

Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation helpdesk delivers the power and flexibility to lift you up to the next level rather than stand in your way.

Average Rating: 4.6/5.0

Total Reviews: 8

How Do G2 Users Rate Revelation helpdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Revelation helpdesk?

Who Uses This Product?

  • Company Size: 38% Medium, 38% Small

What Do G2 Reviewers Say About Revelation helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use with Revelation helpdesk, appreciating its straightforward onboarding and intuitive features.
  • Users praise the excellent customer support of Revelation Helpdesk, appreciating its responsiveness and helpfulness when needed.
  • Users value the efficiency of Revelation helpdesk, appreciating its straightforward onboarding and seamless integration.
  • Users highlight the easy onboarding and usability of Revelation helpdesk, appreciating its seamless integration and organization features.
  • Users commend the efficient ticketing system of Revelation Helpdesk, enhancing virtual customer support and request organization.
Cons
  • Users find the limited features in the basic package hinder efficient usage and data generation capabilities.
  • Users find the limited features in the basic package a drawback, hindering efficiency and functionality.
  • Users find the limited chat features in the basic package restricts efficiency and overall usability of Revelation helpdesk.
  • Users find the reporting and data export features limited, suggesting improvements for richer datasets would be beneficial.
  • Users find the inadequate reporting of Revelation helpdesk limiting for insights into agent performance and customer satisfaction.

What Are Recent G2 Reviews of Revelation helpdesk?

What Are G2 Users Discussing About Revelation helpdesk?

SupportBox

SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI, and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia.

Average Rating: 4.6/5.0

Total Reviews: 5

How Do G2 Users Rate SupportBox?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind SupportBox?

  • Seller: SupportBox
  • Year Founded: 2015
  • HQ Location: Staré Hradiště, CZ
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About SupportBox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SupportBox, facilitating efficient management of customer communications seamlessly.
  • Users praise the ease of communication management in SupportBox, enhancing collaboration and efficiency for customer support teams.
  • Users commend the user-friendly interface of SupportBox, enabling efficient management of customer communications effortlessly.
  • Users praise SupportBox for its effective automation, allowing teams to resolve inquiries easily and efficiently.
  • Users value the consolidated communication channels in SupportBox, simplifying customer conversation management in one hub.
Cons
  • Users find the interface outdated, but improvements are underway, offering hope for a more modern experience.

What Are Recent G2 Reviews of SupportBox?

Think Help Desk

Think Help Desk is an all in one Ticketing solution software developed for department workflow.

Average Rating: 4.3/5.0

Total Reviews: 5

How Do G2 Users Rate Think Help Desk?

  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Think Help Desk?

Who Uses This Product?

  • Company Size: 43% Medium, 43% Small

What Do G2 Reviewers Say About Think Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the effective case management provided by Think Help Desk, enhancing organization and support team efficiency.
  • Users value the efficient contact management in Think Help Desk, facilitating organized support and smooth inquiry handling.
  • Users value the ease of use of Think Help Desk, enabling quick onboarding without the need for complex tutorials.
  • Users love the simplicity of use in Think Help Desk, enabling a quick start without complex tutorials.
  • Users appreciate the simple use of Think Help Desk, enjoying its straightforward and intuitive design from the start.
Cons
  • Users find limited customization options in Think Help Desk, making it less flexible compared to other support platforms.

What Are Recent G2 Reviews of Think Help Desk?

What Are G2 Users Discussing About Think Help Desk?

ThinkOwl

ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate ThinkOwl?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind ThinkOwl?

  • Seller: ThinkOwl
  • Year Founded: 2017
  • HQ Location: Orlando, Florida
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 20% Large

What Do G2 Reviewers Say About ThinkOwl?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of ThinkOwl, making it easy for first-time users to manage tasks efficiently.
  • Users appreciate the efficient customer support from ThinkOwl, facilitating quick and organized responses to inquiries.
  • Users love the easy integrations of ThinkOwl, enhancing organization and efficiency in customer response management.
  • Users value the seamless integration of ThinkOwl, enhancing organization and streamlining customer interactions effectively.
  • Users find ThinkOwl to be very simple to use, enhancing work efficiency with its user-friendly interface.
Cons
  • Users find the learning curve steep, feeling overwhelmed by automation and rule configuration during initial setup.
  • Users find the automation complexity overwhelming at first, which can hinder their initial experience with ThinkOwl.
  • Users report experiencing several bugs, though they were resolved in later updates, improving the overall experience.
  • Users report frequent call issues with ThinkOwl, including hangs and a high premium cost affecting satisfaction.
  • Users report that ThinkOwl can be expensive and occasionally experiences performance issues, such as hanging.

What Are Recent G2 Reviews of ThinkOwl?

What Are G2 Users Discussing About ThinkOwl?

Tikit

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management. Tikit transforms Microsoft 365: - Resolve Issues Faster with Ticketing in Microsoft Teams. - Multi-department support that brings your organization together. - AI-Powered virtual agent provides streamlined and immediate support. - Effortless ITSM with Native Entra and Intune Integrations. - AI-Powered Service Catalog with Tikit AI & OpenAI on Azure. - Automated Workflows with Power Automate and Logic Apps. - Unlock Actionable Data with Power BI & Excel Reporting. About Cireson Since 2011, Cireson has been the pioneer in developing world-class IT Service Management solutions for Microsoft-first organizations. As a global Microsoft Premier Partner, we build modern service desk tools that integrate natively with technologies like Entra, Azure OpenAI, Intune, Power Automate, Power BI, System Center, and Microsoft Teams—so IT teams can streamline support, reduce costs, and get more from their Microsoft investment.

Average Rating: 4.7/5.0

Total Reviews: 7

How Do G2 Users Rate Tikit?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Tikit?

  • Seller: Cireson
  • Year Founded: 2011
  • HQ Location: SAN DIEGO, US
  • Twitter: @teamcireson
    1,891 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®
  • Phone: (855) 871-1232

Who Uses This Product?

  • Company Size: 57% Large, 43% Medium

What Do G2 Reviewers Say About Tikit?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the responsive and supportive customer support from the Tikit team, enhancing their overall experience.
  • Users highlight the user-friendly design of Tikit, enabling smooth IT operations and easy setup integration.
  • Users appreciate the automation capabilities of Tikit, enhancing efficiency in IT processes and improving user experience.
  • Users appreciate the communication efficiency of Tikit, especially through seamless integration and self-service options.
  • Users value the flexibility and customization of Tikit, making it ideal for diverse IT workflow needs.
Cons
  • Users note the missing features with Tikit, but acknowledge future improvements as the company develops further.

What Are Recent G2 Reviews of Tikit?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026