G2

Terrence C.

IT Admin

Small-Business (50 or fewer emp.)

1/17/2023

"ITarian Helpdesk can work for any size business"

4.5/5

What do you like best about ITarian Helpdesk?

What I find most helpful about ITarian Helpdesk is the ease of use. There are many ways to allow a user to submit issues to the IT staff; with ITarian Helpdesk, this process is simplified. Review collected by and hosted on G2.com.

What do you dislike about ITarian Helpdesk?

I haven't experienced any downsides to using ITarian Helpdesk. The only issue we had first implementing ITarian Helpdesk was with the setup process from the endpoints. The issue was from the software that was already on the endpoints and did not have to do with ITarian Helpdesk. Review collected by and hosted on G2.com.

What problems is ITarian Helpdesk solving and how is that benefiting you?

Our business is small. ITarian Helpdesk has allowed the automation of easy ticket submissions from users. When our users had an issue before using ITarian Helpdesk, they would use a paper ticket system. The ability to have all tickets in one spot and records of them has made a significant improvement in IT structure. Review collected by and hosted on G2.com.