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Best Help Authoring Tools (HAT) for Medium-Sized Businesses

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall Help Authoring Tool (HAT) category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Help Authoring Tool (HAT) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Help Authoring Tool (HAT) category.

In addition to qualifying for inclusion in the Help Authoring Tools (HAT) category, to qualify for inclusion in the Medium-Sized Business Help Authoring Tools (HAT) category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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8 Listings in Help Authoring Tool (HAT) Available
(498)4.7 out of 5
1st Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Customer Support
    34
    Features
    33
    Helpful
    31
    Intuitive
    31
    Cons
    Editing Difficulties
    11
    Missing Features
    11
    Expensive
    10
    Editing Limitations
    9
    Formatting Issues
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Document360 features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 8.1
    9.1
    Ease of Admin
    Average: 8.7
    9.4
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,932 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Customer Support
34
Features
33
Helpful
31
Intuitive
31
Cons
Editing Difficulties
11
Missing Features
11
Expensive
10
Editing Limitations
9
Formatting Issues
9
Document360 features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.1
9.1
Ease of Admin
Average: 8.7
9.4
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,932 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
(485)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Help Authoring Tool (HAT) software
View top Consulting Services for MadCap Flare
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empowering teams to create, manage, and deliver exceptional content at scale MadCap Flare is the go-to solution for technical content teams that need to streamline workflows and deliver consistent,

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MadCap Flare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Content Management
    2
    Customization
    2
    Efficiency
    2
    Cons
    Learning Curve
    3
    Difficulty
    1
    Expensive
    1
    Learning Difficulty
    1
    Performance Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MadCap Flare features and usability ratings that predict user satisfaction
    7.4
    Ease of Use
    Average: 8.1
    8.0
    Ease of Admin
    Average: 8.7
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Denver, CO
    Twitter
    @MadCapSoftware
    1,695 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empowering teams to create, manage, and deliver exceptional content at scale MadCap Flare is the go-to solution for technical content teams that need to streamline workflows and deliver consistent,

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 29% Enterprise
MadCap Flare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Content Management
2
Customization
2
Efficiency
2
Cons
Learning Curve
3
Difficulty
1
Expensive
1
Learning Difficulty
1
Performance Issues
1
MadCap Flare features and usability ratings that predict user satisfaction
7.4
Ease of Use
Average: 8.1
8.0
Ease of Admin
Average: 8.7
8.9
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Company Website
Year Founded
2005
HQ Location
Denver, CO
Twitter
@MadCapSoftware
1,695 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Adobe RoboHelp features and usability ratings that predict user satisfaction
    8.0
    Ease of Use
    Average: 8.1
    7.5
    Ease of Admin
    Average: 8.7
    7.1
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Adobe
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    957,996 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41,406 employees on LinkedIn®
    Ownership
    NASDAQ:ADBE
Product Description
How are these determined?Information
This description is provided by the seller.

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Adobe RoboHelp features and usability ratings that predict user satisfaction
8.0
Ease of Use
Average: 8.1
7.5
Ease of Admin
Average: 8.7
7.1
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Adobe
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
957,996 Twitter followers
LinkedIn® Page
www.linkedin.com
41,406 employees on LinkedIn®
Ownership
NASDAQ:ADBE
(63)4.8 out of 5
3rd Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:$185.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective:

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ClickHelp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    2
    Ease of Use
    2
    Features
    2
    Accessibility
    1
    AI Features
    1
    Cons
    Difficult Navigation
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ClickHelp features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 8.1
    9.5
    Ease of Admin
    Average: 8.7
    9.6
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ClickHelp
    Year Founded
    2010
    HQ Location
    Yerevan, Armenia
    Twitter
    @ClickHelpNews
    873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective:

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
ClickHelp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
2
Ease of Use
2
Features
2
Accessibility
1
AI Features
1
Cons
Difficult Navigation
1
Missing Features
1
ClickHelp features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.1
9.5
Ease of Admin
Average: 8.7
9.6
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
ClickHelp
Year Founded
2010
HQ Location
Yerevan, Armenia
Twitter
@ClickHelpNews
873 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
(43)4.5 out of 5
7th Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ReadMe transforms static API documentation into interactive developer hubs that help users succeed with your APIs. Help developers make their first call faster, quickly troubleshoot issues along the w

    Users
    No information available
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ReadMe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Setup
    2
    Customization
    1
    Features
    1
    Simple
    1
    Cons
    Billing Issues
    1
    Limited Customization
    1
    Limited Reporting
    1
    Missing Features
    1
    Page Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ReadMe features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 8.1
    9.5
    Ease of Admin
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ReadMe
    Year Founded
    2015
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ReadMe transforms static API documentation into interactive developer hubs that help users succeed with your APIs. Help developers make their first call faster, quickly troubleshoot issues along the w

Users
No information available
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
ReadMe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Setup
2
Customization
1
Features
1
Simple
1
Cons
Billing Issues
1
Limited Customization
1
Limited Reporting
1
Missing Features
1
Page Management
1
ReadMe features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 8.1
9.5
Ease of Admin
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
ReadMe
Year Founded
2015
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streaml

    Users
    No information available
    Industries
    • Computer Software
    • Telecommunications
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heretto features and usability ratings that predict user satisfaction
    7.9
    Ease of Use
    Average: 8.1
    8.5
    Ease of Admin
    Average: 8.7
    9.5
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Heretto
    HQ Location
    Rochester, NY
    Twitter
    @helloHeretto
    518 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streaml

Users
No information available
Industries
  • Computer Software
  • Telecommunications
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Heretto features and usability ratings that predict user satisfaction
7.9
Ease of Use
Average: 8.1
8.5
Ease of Admin
Average: 8.7
9.5
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Heretto
HQ Location
Rochester, NY
Twitter
@helloHeretto
518 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
(33)3.9 out of 5
9th Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Starting at $1,250.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Create. Collaborate. Manage. Reuse. Translate. Publish. All on one platform. Author-it is a true and complete Component Content Management System (CCMS) for the creation, management, localization,

    Users
    No information available
    Industries
    • Computer Software
    • Machinery
    Market Segment
    • 48% Mid-Market
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Author-It Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Difficult Setup
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Author-It features and usability ratings that predict user satisfaction
    7.4
    Ease of Use
    Average: 8.1
    6.8
    Ease of Admin
    Average: 8.7
    8.0
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2000
    HQ Location
    Wellington, Wellington
    Twitter
    @Authorit
    848 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Create. Collaborate. Manage. Reuse. Translate. Publish. All on one platform. Author-it is a true and complete Component Content Management System (CCMS) for the creation, management, localization,

Users
No information available
Industries
  • Computer Software
  • Machinery
Market Segment
  • 48% Mid-Market
  • 27% Enterprise
Author-It Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Difficult Setup
1
Not Intuitive
1
Author-It features and usability ratings that predict user satisfaction
7.4
Ease of Use
Average: 8.1
6.8
Ease of Admin
Average: 8.7
8.0
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Year Founded
2000
HQ Location
Wellington, Wellington
Twitter
@Authorit
848 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    wpDocs helps you to create, manage and publish your knowledge base content online and mobile.

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Information Technology and Services
    Market Segment
    • 68% Small-Business
    • 25% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • wpDocs features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 8.1
    9.5
    Ease of Admin
    Average: 8.7
    9.2
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mayvik
    Year Founded
    2014
    HQ Location
    National Harbor, MD
    Twitter
    @DocsWp
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

wpDocs helps you to create, manage and publish your knowledge base content online and mobile.

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Information Technology and Services
Market Segment
  • 68% Small-Business
  • 25% Mid-Market
wpDocs features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 8.1
9.5
Ease of Admin
Average: 8.7
9.2
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Mayvik
Year Founded
2014
HQ Location
National Harbor, MD
Twitter
@DocsWp
11 Twitter followers
LinkedIn® Page
www.linkedin.com