What we like best about ClickHelp is the combination of a powerful documentation platform and excellent support. We have already migrated approximately 70% of our existing documentation, and the platform has worked very well for us. We particularly appreciate the structured authoring, publishing capabilities, customization options, and the responsiveness of the ClickHelp team. ClickHelp is not the cheapest solution, especially when advanced security features are required, but we believe it provides good value for the price. The combination of documentation features, cloud collaboration, customization, security options, and excellent support makes the investment worthwhile for us. Review collected by and hosted on G2.com.

Some of the more advanced configuration options require time to learn, and the administration interface can feel complex at first. However, we have not encountered any major issues, and overall the platform works very well for us. Review collected by and hosted on G2.com.

Ease of use. We upload our word or pdf document to create online help documentation, and this is usually a very smooth proces.

Also the creation of our own online documentation by exporting to HTML is practical. Review collected by and hosted on G2.com.

Some features for layout en editing additions ar not so clear to me. The online help has lot of information, but is not always easy to navigate when you're on a deadline. Review collected by and hosted on G2.com.

The ease of entering and formatting information to ensure customers can easily read and understand your support documentation. Review collected by and hosted on G2.com.

Sometimes the formatting has issues you have to troubleshoot, like random spacing or the cursor jumping. But usually you can get around it pretty quickly. Review collected by and hosted on G2.com.

All-in-One Documentation Portal

ease of use, all-in-one functionality, and exceptional customer support. Review collected by and hosted on G2.com.

Limited Ready-to-Use Templates: A frequent complaint is the lack of modern, varied templates. Reviewers describe the six available templates as “boxy,” and they often end up heavily modifying them to achieve a more contemporary look. Review collected by and hosted on G2.com.

I like ClickHelp and its features overall, but here I’d like to focus on its AI features. I use ClickHelp's Answer Genius and Write Assist all the time I can. They have significantly improved my workflow as a technical writer. Answer Genius helps our readers provide instant, relevant suggestions, making it easier to address common user questions effectively. Write Assist speeds up my content creation by refining text, ensuring clarity, and even offering suggestions to improve readability. These tools work great, save my time, and enhance the overall quality of my documentation. Review collected by and hosted on G2.com.

So far, I haven't encountered any major drawbacks. It would be great to see even more AI-powered enhancements in the future! Review collected by and hosted on G2.com.

I can use ClickHelp everywhere, just need a browser and Internet connection.

The Restricted Access functionality is very nice, I give my clients access to the documentation for their review. They review online, and tell me what needs to be tweaked.

I can export to a number of output formats, depending on what output every client needs.

Their tech support is very helpful, and can always assist me with any question even during weekend! Review collected by and hosted on G2.com.

Can't even imagine right now - great product, very responsive tech support, I love it! Would probably like additional ready documentation templates to use, would be nice to have a larger library. Anyway, I have built my own templates already, so not a big deal. Review collected by and hosted on G2.com.

It is user-friendly but can do anything you need. It has so many features to make topics visually appealing and time-saving features that keep the documentation succinct and consistent. Review collected by and hosted on G2.com.

I do not have any complaints, nor is there anything I wish for that is not there. Review collected by and hosted on G2.com.

ClickHelp is an excellent solution when you need to turn a lot of existing documentation into a modern web portal with easy navigation and quick search. If you do not have any special requests for the article's layout, the import process will allow you to publish documentation on the web quickly. If you want to make a beautiful layout with the insertion of graphics, videos and interactive elements, ClickHelp is also quite flexible.

Technical support is fast enough.

Ready-made portal templates are optimized for mobile platforms, are quite cute and easily adapt to corporate identity. Review collected by and hosted on G2.com.

Two things are missing:

1. Distribution of access rights to the documentation at the level of articles, not projects.

2. Real-time teamwork on articles in the Google Documents style with the call to colleagues in the comments via @ (like “@vpribega What the heck did you write here?!”). Review collected by and hosted on G2.com.

I like that ClickHelp provides users with the features with more possibilities than other solutions. For example, using tables is so easy and pleasant. You can customize them as you wish with premade settings or using CSS. If you don’t know CSS but want to style your table, ClickHelp has a great user manual with basic styling tasks which you can easily implement.

Moreover, I like how column sizing works. If you have a large image inside of a cell, it’ll become smaller when you resize a column. Review collected by and hosted on G2.com.

I think everything is ok about ClickHelp - its features, integrations make technical writing easier. Review collected by and hosted on G2.com.

User-Friendly Interface, Collaboration Features, Version Control and Revision History, Customization Options, Responsive Design, Customer Support, Review collected by and hosted on G2.com.

Unavailability of an option that navigates to the Dashboard. Review collected by and hosted on G2.com.