The Top 9 Easiest To Use Help Authoring Tools (HAT)

See the top Help Authoring Tools (HAT) products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Document360

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.1

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

40%

Mid Market

47%

Enterprise

12%

Archbee

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.7

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

HelpSmith

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 8.8

10.0

Ease of Use

Average: 9.0

9.3

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

75%

Mid Market

25%

Dr. Explain

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.6

Ease of Use

Average: 9.0

9.7

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

73%

Mid Market

27%

ReadMe

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.2

8.4

Customer Segment Breakdown

Small Business

58%

Mid Market

40%

Enterprise

Help & Manual

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 8.8

9.5

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

86%

Mid Market

Enterprise

ClickHelp

7.9

Overall Usability Score

7.9

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.5

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

60%

Mid Market

32%

Enterprise

MadCap Flare

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 8.8

8.0

Ease of Use

Average: 9.0

8.0

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

18%

Mid Market

53%

Enterprise

29%

Author-It

7.3

Overall Usability Score

7.3

Usability Score Breakdown

Ease of Admin

Average: 8.8

7.8

Ease of Use

Average: 9.0

7.3

Meets Requirements

Average: 9.2

8.4

Customer Segment Breakdown

Small Business

24%

Mid Market

48%

Enterprise

27%