I have been using ClickHelp for 7 months and I'm happy with it. It’s easy to develop technical documentation with ClickHelp because they provide a lot of productivity features such as snippets, project templates, variables, filters, reports and so on. Really helpful!
The ecosystem of this product is great - Zendesk, AddThis, Salesforce, Google Analytics, YouTube and many other essential integration options are available. We don’t use all of those integrations, but some of them appeared to be very useful. Just like AddThis - you can add a comment box for your content, so, readers can comment every topic you publish. It’s very useful for gathering customer feedback.
I also want to mention a good job of the support team. When I had some questions, I contacted them and got clear responses very fast.
At first, the UI of the tool may seem overwhelming. However, in two days of using ClickHelp you’ll learn all the basic features of this tool from A to Z.
I think that ClickHelp meets all technical writing needs in our team, so I would recommend giving it a try for your project.
ClickHelp has become a solution for improving collaboration within our team. Now I don't have to contact reviewers via e-mail or Slack because I can just assign my topics to them, and the team can check it immediately and re-assign back. So, teamwork and project management in our team became more effective as it relates to technical documentation.