--- title: ClickHelp Reviews meta_title: 'ClickHelp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how ClickHelp works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 65 scale: '5' date_modified: '2026-06-17' parent_category: name: Development url: https://www.g2.com/categories/development --- # ClickHelp Reviews **Vendor:** ClickHelp **Category:** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) **Average Rating:** 4.8/5.0 **Total Reviews:** 65 ## About ClickHelp ClickHelp is an AI-powered online documentation tool. Create, translate, and publish your technical documentation in a single portal! Here is how ClickHelp makes your tech writing more effective: \* Easy to use WYSIWYG topic editor, as well as HTML source mode. \* Simple customization with a block-based Home page editor. \* Single-sourcing and content reuse. \* AI features (AnswerGenius, WriteAssist, AskYourDocs) \* In-depth analytics and reporting. \* Readability scores and metrics. \* Easy importing and exporting. ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc., and export to CHM, HTML5 Web Help, PDF, DOCX, etc. \* Translation ecosystem to create multi-language documentation. \* Machine translation support. \* API features. \* Swagger/OpenAPI Definition import. \* RTL language support. \* Audit trail and IP Allowlist for enhanced security. \* Optional block-based editor \* Automatic domain management \* TwoFactor Authentication Integrations: Google Analytics, Google Search Console, Zendesk, Zapier, AddThis, Google Translate, DeepL, YouTube, and much more. ## ClickHelp Pros & Cons **What users like:** - Users appreciate the **AI features** of ClickHelp, notably Answer Genius and Write Assist, enhancing workflow and documentation quality. (2 reviews) - Users value the **accessibility** of ClickHelp, enabling use from any browser with an internet connection. (1 reviews) - Users appreciate the **AI features** of ClickHelp, as they significantly improve workflow and enhance documentation quality. (1 reviews) - Users benefit greatly from the **efficient AI tools** in ClickHelp, enhancing productivity and improving documentation quality. (1 reviews) - Users value the **helpful tech support** of ClickHelp, appreciating assistance even during weekends for all inquiries. (1 reviews) - Users value the **ease of use** of ClickHelp, enabling seamless access and collaboration from anywhere with an internet connection. (1 reviews) - Helpful (1 reviews) ## ClickHelp Reviews ### 1. Easy-to-Use Formatting for Clear, Readable Support Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ClickHelp?** The ease of entering and formatting information to ensure customers can easily read and understand your support documentation. **What do you dislike about ClickHelp?** Sometimes the formatting has issues you have to troubleshoot, like random spacing or the cursor jumping. But usually you can get around it pretty quickly. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp is helping us update our documentation for customers to learn about our product, and giving us easy ways to mass update information and images as we update our own product. ### 2. All-in-One Documentation Portal with Exceptional Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about ClickHelp?** All-in-One Documentation Portal ease of use, all-in-one functionality, and exceptional customer support. **What do you dislike about ClickHelp?** Limited Ready-to-Use Templates: A frequent complaint is the lack of modern, varied templates. Reviewers describe the six available templates as “boxy,” and they often end up heavily modifying them to achieve a more contemporary look. **What problems is ClickHelp solving and how is that benefiting you?** All-in-One Documentation Portal ease of use, all-in-one functionality, and exceptional customer support. ### 3. ClickHelp AI that actually Helps me write better and faster **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about ClickHelp?** I like ClickHelp and its features overall, but here I’d like to focus on its AI features. I use ClickHelp's Answer Genius and Write Assist all the time I can. They have significantly improved my workflow as a technical writer. Answer Genius helps our readers provide instant, relevant suggestions, making it easier to address common user questions effectively. Write Assist speeds up my content creation by refining text, ensuring clarity, and even offering suggestions to improve readability. These tools work great, save my time, and enhance the overall quality of my documentation. **What do you dislike about ClickHelp?** So far, I haven't encountered any major drawbacks. It would be great to see even more AI-powered enhancements in the future! **What problems is ClickHelp solving and how is that benefiting you?** Before using ClickHelp’s AI tools, refining content and ensuring consistency took a lot of manual effort. Now, AI-assisted writing suggestions and automated responses help me work more efficiently, reducing repetitive tasks and improving overall documentation quality. This has allowed me to focus more on content strategy rather than spending extra time on edits and formatting. ### 4. Full control over Online Help with Restricted Access **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan W. | Web Geek, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2017 **What do you like best about ClickHelp?** I can use ClickHelp everywhere, just need a browser and Internet connection. The Restricted Access functionality is very nice, I give my clients access to the documentation for their review. They review online, and tell me what needs to be tweaked. I can export to a number of output formats, depending on what output every client needs. Their tech support is very helpful, and can always assist me with any question even during weekend! **What do you dislike about ClickHelp?** Can't even imagine right now - great product, very responsive tech support, I love it! Would probably like additional ready documentation templates to use, would be nice to have a larger library. Anyway, I have built my own templates already, so not a big deal. **Recommendations to others considering ClickHelp:** Great choice for those who need a cloud solution with online editing and single souring features. **What problems is ClickHelp solving and how is that benefiting you?** First of all I save time, and this is a huge benefit on its own! I create the docs online, from any computer, even during business trips. I give my clients a password-protected online version to check, and then I can quickly make edits based on the client feedback. Also, I save budget, since I can use one tool to create a number of outputs - CHM, Web Help, PDF, MS Word. I don't use the ePub output yet, but I am sure the time will come! ### 5. Powerful, easy, and great ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Karen Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about ClickHelp?** It is user-friendly but can do anything you need. It has so many features to make topics visually appealing and time-saving features that keep the documentation succinct and consistent. **What do you dislike about ClickHelp?** I do not have any complaints, nor is there anything I wish for that is not there. **What problems is ClickHelp solving and how is that benefiting you?** Clients can easily find answers, and require less support from us. New clients feel reassured during training that there are topics and videos available after the training. ### 6. Flexible tool for turn your DOC/PDF documentation into a convenient and beautiful portal **Rating:** 5.0/5.0 stars **Reviewed by:** Vladlen V. | Tech Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about ClickHelp?** ClickHelp is an excellent solution when you need to turn a lot of existing documentation into a modern web portal with easy navigation and quick search. If you do not have any special requests for the article's layout, the import process will allow you to publish documentation on the web quickly. If you want to make a beautiful layout with the insertion of graphics, videos and interactive elements, ClickHelp is also quite flexible. Technical support is fast enough. Ready-made portal templates are optimized for mobile platforms, are quite cute and easily adapt to corporate identity. **What do you dislike about ClickHelp?** Two things are missing: 1. Distribution of access rights to the documentation at the level of articles, not projects. 2. Real-time teamwork on articles in the Google Documents style with the call to colleagues in the comments via @ (like “@vpribega What the heck did you write here?!”). **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp has helped us make documentation more accessible to our customers. We turned a bunch of PDF files into a beautiful portal with easy navigation, fast search and the ability to send clients links directly to the necessary paragraphs. And also insert them into tooltips in the UI of our applications. ### 7. Feature Rich Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Touseef Z. | SQA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about ClickHelp?** I like that ClickHelp provides users with the features with more possibilities than other solutions. For example, using tables is so easy and pleasant. You can customize them as you wish with premade settings or using CSS. If you don’t know CSS but want to style your table, ClickHelp has a great user manual with basic styling tasks which you can easily implement. Moreover, I like how column sizing works. If you have a large image inside of a cell, it’ll become smaller when you resize a column. **What do you dislike about ClickHelp?** I think everything is ok about ClickHelp - its features, integrations make technical writing easier. **What problems is ClickHelp solving and how is that benefiting you?** The number of integrations is great - Google Analytics, Zendesk, YouTube, Google Translate, and so on. ### 8. Excellent Documentation Platform for Effective Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about ClickHelp?** User-Friendly Interface,Collaboration Features,Version Control and Revision History,Customization Options,Responsive Design,Customer Support, **What do you dislike about ClickHelp?** Unavailability of an option that navigates to the Dashboard. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp offers a centralized platform for managing all documentation-related activities. This eliminates the need for scattered files and folders, making it easier to organize, search, and access documentation from a single location. This centralized approach improves efficiency, saves time, and enhances overall documentation management. ### 9. Different Doc Projects - One SolutioDifferent Doc Projects - One Solutionn **Rating:** 5.0/5.0 stars **Reviewed by:** MD SAJJAD A. | Digital marketer , Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about ClickHelp?** I like that ClickHelp provides users with simple and clear versioning possibilities. We can create printed and online documentation using one portal - single-sourcing and content reuse features like snippets, variables, output tags and so on. **What do you dislike about ClickHelp?** I didn’t find anything I could dislike, ClickHelp is a good solution for tech writing teams. **What problems is ClickHelp solving and how is that benefiting you?** We were searching for a solution to creWe were searching for a solution to create, manage and publish documentation and ClickHelp is the tool that has everything we need.ate, manage and publish documentation and ClickHelp is the tool that has everything we need. ### 10. Effective document writing and collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Haider N. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about ClickHelp?** Speaking of collaboration with coworkers, ClickHelp created a great authoring environment. We don’t need to work from the same office because ClickHelp is a browser-based solution - every team member can work from anywhere and nothing will be missed. Tech writers, reviewers, and SMEs have access to a portal where they can work on content together - leave comments, monitor the version history, compare different topic versions, and the like. Our collaboration with users has been improved as well since ClickHelp provides readers feedback widgets like GraphComment. **What do you dislike about ClickHelp?** I think it would be great to have a feedback widget for internal documentation as well. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp has helped us improve collaboration with coworkers and readers, so everyone is satisfied. ### 11. Useful tool to organize your documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Pomi R. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about ClickHelp?** ClickHelp is the best tool to create user friendly documentation since we can add navigation elements like cross-links, TOCs, breadcrumbs and so on. Plus, Context Help is available and users don’t need to open another topic to learn additional information **What do you dislike about ClickHelp?** It would be great to have a todo list on my author dashboard to see what I should write today and what changes should be made. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp has made our documentation more accessible since I can publish docs and our clients don’t have to download any files. ### 12. ClickHelp is a good solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank T. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about ClickHelp?** ClickHelp is a good solution that helps with many of our projects like writing user manuals, bug tracking, communicating with other doc team members and so on. The possibilities to get a bird’s eye view of analytics and statistics for projects are really helpful. **What do you dislike about ClickHelp?** I’d want to see new ready-to-use templates because I think the existing ones look outdated. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp has helped us collaborate, discuss and track progress using one platform rather than using multiple platforms. It saves our time and nothing will be missed. ### 13. Easy to use and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about ClickHelp?** If you've used any help authoring tool in the past, ClickHelp is very easy to learn. And if you haven't used a HAT before, I think ClickHelp would be one of the easiest places to start. The interface is intuitive, they have a robust help system, and their support is outstanding. ClickHelp has all the features I needed to create a documentation system from scratch, including built-in styles, single sourcing options, quick access to the html behind the text editor, and multiple publication options. And if something doesn't make sense right away, they have great help documentation to explain a feature or a process. They will even do branding for your documentation portal. ClickHelp Support is the best product support I've had. I've been using ClickHelp for about 6 months and they always get back to me later the same day or the next morning with the most thorough explanations, including screenshots. Most of my support questions have been about customizing the CSS in a way I can't figure out, and they always show me what I need to do, improving my knowledge along the way. I really can't say enough about their support, and it's obvious that a good support team is very important to their company. They also have a place to put in product suggestions, and they actually follow up with you about your use case for the suggestion and how it will benefit you. **What do you dislike about ClickHelp?** I think the reviewing functionality could be better. Right now, reviewers need to log in and they can only leave comments. For areas where it would be eaiser to use something more like track changes, some reviewers find the process a little frustrating. Also, when I'm editing based on comments, the comments don't stay open on the screen, so I have to keep re-opening the comment as I'm editing. I think it could be easier to add videos that are on your computer and not saved to YouTube or Vimeo. It's a bit of a process to get videos added from the File Manager. **What problems is ClickHelp solving and how is that benefiting you?** I started a help portal from scratch for several different software products. I expected a much longer timeframe to get up and running, but ClickHelp makes everything so easy that the portal came together quicker than we all expected. I actually hadn't heard of ClickHelp before starting research on which HAT to buy, but after using product demos for a few different products, it was an easy choice to go with ClickHelp. ### 14. Flexible Tool for Different Projects **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. | Online Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2022 **What do you like best about ClickHelp?** I like that all our documentation is in a single portal right now. And I can customize our portal according to company’s brand. It is convenient to update and publish separate topics one by one and not the whole project. The access can be personalized – I can give access to a specific project and assign particular topics to this person. There is a special dashboard, where all our projects, publications and different statistics are displayed which is very convenient and informative. **What do you dislike about ClickHelp?** My page loaded too slowly a couple of times, but that's all I have encountered so far. **What problems is ClickHelp solving and how is that benefiting you?** As a technical writer, I appreciate the number of features ClickHelp offers. We use most of them: manage an unlimited number of projects in a single portal with cross-project content reuse, we have multi-version projects, exporting to a number of formats: PDF, DOCX, WebHelp, etc., branding of the PDF with Word Templates, when importing documents all our media files inside the documents are stored to the ClickHelp file storage. Now we can use them in any project you work. ### 15. I’d recommend ClickHelp without hesitation **Rating:** 5.0/5.0 stars **Reviewed by:** Ali Arslan A. | Full Stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about ClickHelp?** ClickHelp is easy to set up. Since it’s a browser-based solution, you just need to open your browser, and here you go. It makes ClickHelp more flexible than other tools - all team members have access to the authoring environment where everyone can write, comment and publish documentation. Plus, you can work from any device. **What do you dislike about ClickHelp?** I think ClickHelp is a good solution for every team of different sizes. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp helps me to share knowledge in an efficient way since it allows users to visualize information like adding images, screenshots, videos, diagrams, interactive content, expandable blocks and so on. ### 16. Best solution for creating a knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Augustine O. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about ClickHelp?** I do like that ClickHelp is an all-in-one solution - I can create, publish, share, and manage knowledge across the whole company. I don’t need to send docs via email - I can just give permission and here we go. A big advantage is that it’s possible to quickly publish new articles, update them, and delete outdated content. And I can do it from my portal. **What do you dislike about ClickHelp?** I think ClickHelp is the tool that every team needs to create a high-quality knowledge base. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp is also great for its integrations. The Google Analytics integration allows me to learn how people interact with my content. It helped me to improve my content many times. ### 17. A professional partner with a perfect tool to provide information to our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Dominique D. | Operationeel manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about ClickHelp?** Clickhelp is a easy to use tool, for provide information to our customers on a secure way. The People on the organisation Clickhelp react fast and correct, so we don't have to worry about the technical of the solution. The tool makes it possible to provide very targeted and personalized information to the users of our applications in a secure manner. Keeping this information up to date can be accomplished without much effort. **What do you dislike about ClickHelp?** Everything is OK. So there are no unpleasant elements to report. **What problems is ClickHelp solving and how is that benefiting you?** We can offer our product information to our customers in a simple way. We can make the appropriate information available for each type of customer, so that it remains clear for the customer. ### 18. We tried different tools but to buy ClickHelp was the best decision **Rating:** 5.0/5.0 stars **Reviewed by:** Nasir I. | Implementation Txn Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about ClickHelp?** I like how ClickHelp has made our documentation more user-friendly and searchable. ClickHelp offers a full-text search engine - you can not only use it for easy use cases but also for complex ones where you need quotes, wildcards, etc. And even if you create password-protected documentation, the search engine will consider your user permissions. It’s well thought out. **What do you dislike about ClickHelp?** It would be cool if I could change some shortcuts like saving comments with Enter. **What problems is ClickHelp solving and how is that benefiting you?** clickHelp has made my documentation more searchable and it’s useful not only for readers but also for our tech writing team. ### 19. Powerful online documentation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad H. | Data Entry Specialist & B2B Lead Generation Expert , Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ClickHelp?** I like the way ClickHelp improved our workflow. We used Microsoft Word before but, you know, this is not a professional approach - you can’t leave comments, you have to send docs via email and the like. To be honest, it was a nightmare. But now the collaboration is so easy. **What do you dislike about ClickHelp?** Everything is ok, I don’t have anything negative to say. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp is not only about productive doc writing, but also about easy collaboration - email notifications for new comments, the version history, project-specific permissions and the like features are the things that made my doc writing more pleasant. ### 20. The most user-friendly solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sojol C. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2022 **What do you like best about ClickHelp?** Live Chat integration. We can provide our clients with instant assistance. Content reuse features. Now, I don’t need to copy paste necessary content, one click and it’s done. Searching and navigation are extremely handy. Google Analytics integration allows us to learn how readers explore our content and this helps us to boost our SEO. **What do you dislike about ClickHelp?** It’s a little bit tricky to add video from Vimeo. It’ll be better if I can just copy and paste a link to the documentation body. **What problems is ClickHelp solving and how is that benefiting you?** Before we bought a product, we’ve been using a free trial. 14 days were totally enough to learn that this product is great. ### 21. The Best Documentation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Barb B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about ClickHelp?** Since we started with ClickHelp in October 2022, I have been impressed with ClickHelp. Their training was fantastic. Our trainer Ian is knowledgeable in all facets of the product. The Customer Service team is quick to respond patiently and pleasantly. ClickHelp is easy to use and intuitive. I am so pleased we chose them for our online documentation needs. **What do you dislike about ClickHelp?** I wish ClickHelp had a learning resource component. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp is meeting our need to present our training resources to our customers. ### 22. Excellent online doc tool for printed documents **Rating:** 5.0/5.0 stars **Reviewed by:** Ali H. | Amazon Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about ClickHelp?** I like that it’s easy to create PDF documents with ClickHelp. Plus, I can configure many style-related parameters like add custom headers/footers, backgrounds, etc., to make sure my printed documents look good. **What do you dislike about ClickHelp?** Almost nothing, I really like this tool. **What problems is ClickHelp solving and how is that benefiting you?** I like that the ClickHelp editor is not like the Microsoft editor where you do one move and everything goes awry. ClickHelp is predictable, it saves my time and nerves. ### 23. I'm a satisfied user **Rating:** 5.0/5.0 stars **Reviewed by:** Nabila C. | Freelance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about ClickHelp?** The best part of using ClickHelp is that this tool allows a user to set different documentation visibility levels. Here is how it works: I can assign different permissions to different readers, and when they log in, they will have access only to the docs I allowed. It makes my writing more effective since I’m working on different projects. **What do you dislike about ClickHelp?** There is nothing I would want to change. I far, it's very useful for me **What problems is ClickHelp solving and how is that benefiting you?** It’s great that ClickHelp is such an intuitive tool - it took 15 minutes to get a portal and start writing. ### 24. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Yasir I. | Owner and Founder at Complex Research, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about ClickHelp?** ClickHelp is the most flexible tool that I used. There is no need to adapt your workflow to a new system - this tool will adapt to you. ClickHelp is unique because it’s a complete solution, so you can have different versions and different types of content in a single portal. **What do you dislike about ClickHelp?** I don’t have anything that I can dislike. **What problems is ClickHelp solving and how is that benefiting you?** It’s great that I can easily publish the whole project or update specific topics one by one. And I can do it by myself! ### 25. Great tool for online and printed outputs **Rating:** 5.0/5.0 stars **Reviewed by:** Emy M. | Learning and Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about ClickHelp?** I like that I can create and manage my documentation online with ClickHelp without downloading any additional apps since ClickHelp is a browser-based solution. Plus, I like that ClickHelp is a complete tool, so I don’t need to buy any additional packages. **What do you dislike about ClickHelp?** Everything is ok, and if I had questions, the ClickHelp support team was super helpful. **What problems is ClickHelp solving and how is that benefiting you?** It’s great that my online documentation is indexed by search engines like Google and Bing thanks to ClickHelp SEO features - now it’s easier to find our documentation. ### 26. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Md O. | Admin manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about ClickHelp?** ClickHelp matches all my team's needs. First of all, it didn’t take much time to learn this tool - it’s so easy to start work. Just open your portal, click create a project, and then you’ll see the WYSIWYG editor (I’m sure it’s familiar to you). That’s all! Also, I like that this tool adapts to my team's workflow. Every documentation team is different, and their workflow is different. ClickHelp is totally flexible since statuses and available transitions between them are adjustable. **What do you dislike about ClickHelp?** I didn’t face any issues, It was okay and satisfying **What problems is ClickHelp solving and how is that benefiting you?** comfortable authoring environment easy to start work with customizable workflow solutions a wide list of integrations ### 27. All-in-One Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kamrun N. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about ClickHelp?** We bought ClickHelp because it provides a great set of features for a good price. Here are some of the points that I like: *it’s online - you don’t need to install anything, *you can manage different projects in a single place, *you don’t need to republish the whole documentation if you edited one topic - just select a ready topic and publish it, *the advanced filtering in the Table of Contents makes your life easier - you can see only the unready topics assigned to you and focus on them. . **What do you dislike about ClickHelp?** I’m totally happy with ClickHelp. But price can be little bit lower **What problems is ClickHelp solving and how is that benefiting you?** Thanks to ClickHelp branding services, our portal matches the brand style. ### 28. Flexible tool for best results **Rating:** 5.0/5.0 stars **Reviewed by:** redouane D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about ClickHelp?** It’s really easy to set up - just fill in the fields and your portal is ready. So, what do we have inside? You get a dashboard where you can work with your team members easily. Right now we’re working on three projects, and I should stay up to date with all changes and review comments. ClickHelp provides e-mail notifications and version history, so there is no bottleneck in our workflow. It’s just smooth and simple. **What do you dislike about ClickHelp?** None i like it, i am really satisfied nothing to dislike **What problems is ClickHelp solving and how is that benefiting you?** Now, after the 2019 events, our team is working remotely most of the time, and ClickHelp is the reason why we don’t miss anything. ### 29. ClickHelp is easy to learn and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal R. | Data Entry Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ClickHelp?** I like that ClickHelp is intuitive and there is no need to spend much time on learning it - with minimal training everyone can start to use it. It’s a big advantage if new tech writers are hired. **What do you dislike about ClickHelp?** ClickHelp fits our requirements perfectly. So there's nothing that I can point to. **What problems is ClickHelp solving and how is that benefiting you?** It’s great that ClickHelp allows us to publish documentation online. Now, it’s easier to send necessary information to clients. ### 30. ClickHelp is what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Basit J. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about ClickHelp?** * ClickHelp is cloud-based, so you can easily work from anywhere. * Its interface is user-friendly and intuitive. * Customer support is quick and effective. **What do you dislike about ClickHelp?** Sometimes it was a little bit tricky to arrange my TOC via drag-and-dropping items but I got used to it. **What problems is ClickHelp solving and how is that benefiting you?** Thanks to content reuse features, I can easily reuse different elements like screenshots or paragraphs, so I don’t need to copy-paste it again and again. ### 31. I would totally recommend this tool **Rating:** 5.0/5.0 stars **Reviewed by:** shiuly a. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about ClickHelp?** Here are some points that I like: Plenty of customization options like portal style, domain name, favicon, colors and backgrounds, custom fonts Flexible editor with quick access to the html editor Index Keywords and Taxonomy feature help us organize documentation more thoroughly Code highlighting possibilities Check spelling **What do you dislike about ClickHelp?** It’d be great to see some new ready-to-use doc templates. **What problems is ClickHelp solving and how is that benefiting you?** It’s great that ClickHelp supports machine translation, I think it’ll be useful for us in the future. ### 32. Single-sourcing in ClickHelp is a great solution for big documentation packages **Rating:** 5.0/5.0 stars **Reviewed by:** MAMUN C. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about ClickHelp?** ClickHelp is a very user-friendly tool with awesome support! It turned out to be highly intuitive (for me for sure). I don’t have to switch between multiple different systems or files when managing different documents or different versions of the same document. The update is fast thanks to content reuse features. It has multi-channel publishing into all the formats I work with. **What do you dislike about ClickHelp?** I find the tool very handy, no dislikes so far. **What problems is ClickHelp solving and how is that benefiting you?** Our content is well-organized now. Content reuse helps to reduce a lot of manual work. Excellent application of variables, snippets, output styles, conditional TOC. ### 33. Smooth Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about ClickHelp?** When we were thinking about migration from our previous tool, we were a little bit afraid. Imagine, you need to transfer all your content to another tool. With ClickHelp, it was not a problem. We just export our documentation and import it to ClickHelp. Our content was transferred very close to the original. We just fixed some styling and that’s all. If you have some worries, ClickHelp provides migration services. **What do you dislike about ClickHelp?** Sometimes we have some questions on ClickHelp documentation, but their support team is very responsible. **What problems is ClickHelp solving and how is that benefiting you?** We were searching for a tool that will be easy-to-use and easy to migrate to, so we’ve found it. ### 34. Clickhelp is the best solution for writing documentation **Rating:** 5.0/5.0 stars **Reviewed by:** NAFIZ E. | Junior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about ClickHelp?** I like that ClickHelp supports a great number of export formats like PDF, Word, CHM, WebHelp and many more. Plus, flexible permission management is really a game changer - I can easily control access to my documentation projects with a system of roles and permissions. **What do you dislike about ClickHelp?** I didn’t find anything that I could dislike. **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp made my technical writing easier since it supports the WYSIWYG editor. ### 35. Best Solution for Startups! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Technical Communications Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about ClickHelp?** ClickHelp offers a lightweight, hosted help authoring/publishing solution with easy setup and plenty of Flare-like features but at a reasonable price point for startups with smaller budgets. And ClickHelp's support team is superb! **What do you dislike about ClickHelp?** The user and role functionalities could be expanded with more flexibility. **What problems is ClickHelp solving and how is that benefiting you?** For a small development team, we are focused on our products and do not need to be distracted with building our own hosted Help system. ClickHelp solves the problem. ### 36. Fulfills all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about ClickHelp?** I like that our workflow became more structured and understandable. When you’ve finished with your writing part, you can give a reviewer access to a project and assign particular topics to this person. The reviewer can leave comments inside topics, and you’ll easily see them thanks to visual highlighting and easy navigation. **What do you dislike about ClickHelp?** Sometimes it seems that there are too many user options. I don’t use all of them but maybe they are useful for other users. **What problems is ClickHelp solving and how is that benefiting you?** We also do like ClickHelp customer support, it is incredible - they answer so quickly! ### 37. ClickHelp is a very creative tool **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji J. | Lead Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about ClickHelp?** ClickHelp is a very creative tool. It has made the whole BDRSuite documentation process easy and interesting. Features like global replace and find, Bulk actions, do not publish etc are very useful. We are happy with how the clickhelp tool simply works. **What do you dislike about ClickHelp?** Nothing Makes us disappointed with clickhelp tool **What problems is ClickHelp solving and how is that benefiting you?** ClickHelp is a very useful documentation tool. It has a wide variety of features designed for different purposes and use cases. It makes the creation of online documents simple and clutter free. ### 38. Easy to use. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Lubna W. | Product Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about ClickHelp?** ClickHelp has been playing a vital role in BDRSuite documentation. The user interface is simple and easy to use. Multiple projects can be created and managed at the same time. We have been using the tool for quite a few years now and it has not let us down. **What do you dislike about ClickHelp?** The product is simple and nothing that I dislike. **Recommendations to others considering ClickHelp:** Best tool for documentation **What problems is ClickHelp solving and how is that benefiting you?** Documents are created and organized in the same tool. Documentation has become simple. ### 39. Intuitive editor, easy html view, and excellent support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about ClickHelp?** I was used to creating my (printed) manuals with a pure HTML editor, and a different person was in charge o designing the templates and the final output. So, from strictly creating content, I have moved to design and build my manuals and the company's documentation portal. Using ClickHelp is a learning curve. However, its fantastic support team is always ready (and fast!) to understand your needs and provide the correct answer at the right moment. **What do you dislike about ClickHelp?** Even though you can do almost everything with its HTML editor, some elements or parts need a deeper job in terms of CSS. That is pretty time-consuming. **What problems is ClickHelp solving and how is that benefiting you?** We have just started creating a documentation portal and ClickHelps permits immediate changes and real-time visualization of your topics. Still, although the portal is not fully defined and finished, I can create and publish smaller documents. ### 40. ClickHelp is a great tool to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Nivas R. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about ClickHelp?** Creating and organizing content has become simpler with ClickHelp. Easy navigation, useful features, and reliable content imports/exports/publications make this tool a good choice. Support is impressive and quick. **What do you dislike about ClickHelp?** As of now, there is no dislike for this tool. Everything seems to be fine. **What problems is ClickHelp solving and how is that benefiting you?** Creating and organizing user guides has become much simpler for us with ClickHelp. ### 41. Outstanding Help Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Self Employed Consultant/Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2021 **What do you like best about ClickHelp?** The most helpful thing about ClickHelp is the built-in HELP documentation. It's about the best I've seen, and it made learnng the tool much easier. **What do you dislike about ClickHelp?** One or two of the basic features are challenging to learn from the documentation. I had a hard time with ANCHORS, for example, before it suddenly became clear to me. **What problems is ClickHelp solving and how is that benefiting you?** Onboarding a new condo resident manager, and getting her familiar with all the infrastructure on the property ### 42. Full featured and flexible documentation environment. Great Support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about ClickHelp?** The ClickHelp authoring environment is comfortable to work within, and offers a familiar set of word-processing tools and features. The single-sourcing options are excellent. The online documentation output is very professional looking. I commend the ClickHelp team for their personal and attentive support - my questions were handled professionally, courteously, and with a dedication to a helpful answer and resolution. **What do you dislike about ClickHelp?** It would be great if there were some simpler methods for editing common text styles other than direct CSS configuration. **What problems is ClickHelp solving and how is that benefiting you?** We desired a professional online documentation portal for supporting users of internal software products. It has been easy to quickly correct, improve, and update our published docs, and to allow colleagues the opportunity to easily review the content before publication. ### 43. Powerful online documentation tool with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Joanne Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2020 **What do you like best about ClickHelp?** I love the variety of features that ClickHelp offers. When I was tasked with finding a new documentation tool, my employer gave me a list of requirements the tool had to meet. ClickHelp met them all, and then some. I love the intuitive interface. If you're familiar with topic-based online help tools, then you'll find that it's very easy to get up to speed and start creating your documentation right away, with very little learning curve. ClickHelp also provides very helpful video tutorials, and a very thorough FAQ and Help system themselves. As I was vetting the product, I asked Support several questions and they responded very quickly with accurate, helpful answers. All of these reasons combined made ClickHelp the most obvious choice for us. **What do you dislike about ClickHelp?** I'm not crazy about having to use CSS to change design features, but the Support team has made it very easy for us. I don't anticipate this being an issue going forward, because once we decide on a design, we'll most likely keep it that way. **What problems is ClickHelp solving and how is that benefiting you?** As the sole technical writer at my company, I was hired to take their user documentation "to the next level". This involved the research and purchase of a better documentation tool than the one they were using. Once I demo'd ClickHelp to my company stakeholders, they were onboard right away. I'm so excited to be able to implement a complete documentation portal that will increase the value of my company's product. ### 44. Excellent documentation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sree R. | Product Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2020 **What do you like best about ClickHelp?** We recently started using ClickHelp for our Help Documents. We evaluated many tools before we choose ClickHelp for our Documentation. It offers any features like PDF export, Search, Branding, etc. With ClickHelp you can collaborate with team members easily. ClickHelp has a very good support team, they help us a lot. **What do you dislike about ClickHelp?** I struggle with Footers and branding features with Click help. The ClickHelp documentation and the support team helped to resolve those issue and now I am a happy customer. **Recommendations to others considering ClickHelp:** Very nice product, use the free trial, and evaluate the product. Check if the product suits your environment and if it does go for it. it's an excellent product. **What problems is ClickHelp solving and how is that benefiting you?** It solves the collaboration problem which we face in our previous tool. Also, it has many import and export options like PDF, DOC, DOCX. ### 45. Excellent functionality and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about ClickHelp?** I liked the ability to test the software for 30 days to ensure it met my needs. Alex from Sales was very helpful and responsive in answering my questions. You don't always find such great customer support. **What do you dislike about ClickHelp?** I'm new to the tool, so I have not found anything I do not like. **Recommendations to others considering ClickHelp:** Take advantage of the free trial but recognize you may not want to pay for all of the features available. The ability to customize the standard package is convenient so you only pay for what you need. Reports, however, are not included in the standard package. Once you customize, the number of users with access reduces. **What problems is ClickHelp solving and how is that benefiting you?** We needed a tool to create multiple user guides from one project, which will save a lot of time making updates for our various customers. We also wanted a guide that offered branding, and I will say it looks really great! ### 46. Simple, very quick startup, love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Aryeh S. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about ClickHelp?** We wanted to get on-line, quick. We looked at much larger products, but decided that ClickHelp was the fastest, simplest way. Haven't looked back. **What do you dislike about ClickHelp?** I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes. **Recommendations to others considering ClickHelp:** Very happy, highly receommend. **What problems is ClickHelp solving and how is that benefiting you?** We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really! ### 47. Intuitive product for writing great documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Emma W. | Technical Writing Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2019 **What do you like best about ClickHelp?** The great thing about this tool is single-sourcing, you can write one manual, tag elements that will not be published, and voila, you have two different manuals. So, you don’t need to copy and paste content again and delete information that shouldn’t be in another version of your manual. Along with the Google Analytics integration, ClickHelp has its own reports, so, you can easily manage the writing process and analyze the reader stats. I am a big believer of statistics and analytics, so this became one of the key factors for my choice. Another thing that I like is customer support, they went the extra mile every single time to help me learn the product and implement it faster. **What do you dislike about ClickHelp?** At first, it was tricky for me to work on branding for my portal because I don’t know CSS well. However, ClickHelp documentation clearly describes steps that you should follow and gives an example. Tech support provided the needed guidance too. Would still be good to have a visual branding setup in some form. **What problems is ClickHelp solving and how is that benefiting you?** First of all, teamwork - that’s been a real challenge in the past with all those Word docs flying back and forth. We had a couple of release delays because we could not find the latest version of the What’s New document. With a single portal, it is way better now, and I do think that this saves my company time and money. One more thing is the feedback loop with my clients - I add the discussion box for all public topics, so my tech support can keep an eye on comments and questions posted to the guides, and handle them. ### 48. Everything You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Joe L. | Copy Editor , Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **What do you like best about ClickHelp?** There are few things I like most about it. It's incredibly intuitive and takes hardly no time to learn. I also love that it's online, works across platforms, handles its own backups, and grades the readability of each page. **What do you dislike about ClickHelp?** There's really nothing to dislike about it. The only downside might be it's dependence on you having internet, but that goes for anything businesses do these days. **Recommendations to others considering ClickHelp:** Expect a far better experience than other help authoring tools can give you. **What problems is ClickHelp solving and how is that benefiting you?** I didn't realize how much I'd appreciate the automatic content backups. This has proven to be an incredible benefit of ClickHelp. ### 49. Using ClickHelp Makes Sense for Digital Help Authoring **Rating:** 4.5/5.0 stars **Reviewed by:** Eric L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2019 **What do you like best about ClickHelp?** Amount of functionality and customizability is fantastic. **What do you dislike about ClickHelp?** There's a bit of a learning curve if you don't intend on using a template. However, you can purchase ClickHelp design services. I didn't do that (to try and save a few bucks and also because I understand a bit of css and html). Nothing's been too difficult, but at first the interface, as with any complex software, can be a bit overwhelming, especially because I like to start playing with new toys immediately rather than tinker to get the setup just right for the end-user experience. But all complex software takes some self-education. (Want to mention too that they will educate you on how to use clickhelp. There's free online tutorials but also an onboarding service.) **Recommendations to others considering ClickHelp:** Try it out for 30 days. Try importing a word document. Think about your end user's needs and understand that with the right content and authoring, ClickHelp will make using your guides and documentation so much more pleasant. **What problems is ClickHelp solving and how is that benefiting you?** Only problems are where I go too far into trying to do something in the design code myself without realizing I don't know what I don't know and my edits have knockon effects in other areas. It's not something that happens too often, and they're pretty much always problems I've created for myself by just trying to put one more card on top of the tower. ### 50. Good Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about ClickHelp?** We recently moved our documentation to Click help. Having tried out several others, ClickHelp was the most intuitive and easy to use the tool. The customer support made the adoption very easy, and the CLickhelp portal also had several how-to videos which helped us quickly get onboard with the tool **What do you dislike about ClickHelp?** Sometimes my topic does not get saved when I click the Save button. It has not happened very often, but a handful of times. Once in awhile, it does seem to run a slow. For example, I may be editing multiple topics, navigating around a lot, and sometimes when I click "Unlock & Edit" on a topic it might hang. **What problems is ClickHelp solving and how is that benefiting you?** Pros: We recently moved our documentation to Click help. Having tried out several others, ClickHelp was the most intuitive and easy to use the tool. The customer support made the adoption very easy, and the CLickhelp portal also had several how-to videos which helped us quickly get onboard with the tool **Official Response from Elmira Abbyasova:** > Thank you for your feedback, glad to hear you like ClickHelp! Regarding the things you dislike - please contact our Support Team at https://clickhelp.com/support/, we'll be happy to help! ## ClickHelp Discussions - [Translation](https://www.g2.com/discussions/translation) - 1 comment, 1 upvote - [Content Migration](https://www.g2.com/discussions/content-migration) - 1 comment, 1 upvote - [Localization](https://www.g2.com/discussions/localization) - 1 comment, 1 upvote - [Translation Editor](https://www.g2.com/discussions/translation-editor) - 1 comment, 1 upvote - [ClickHelp for Translation Management](https://www.g2.com/discussions/clickhelp-for-translation-management) - 1 comment, 1 upvote - [View ClickHelp pricing details and edition comparison](https://www.g2.com/products/clickhelp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+23%3A04%3A38+-0500&secure%5Bsession_id%5D=084be925-ff1e-41d3-8d6a-c20d91b7b2e7&secure%5Btoken%5D=6d2668a313db4461ae48748472cb1050c4418ec0988d40c19747896b28b1d2d4&format=llm_user) ## ClickHelp Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Design** - Graphics - Templates - Themes **Customization** - SEO - API Contracts - Change Management **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Collaboration** - Multi-User Collaboration - Real-Time Communication **Organization** - Respository - Third-Party Integration - Access Management **Security** - Verification - Role-Based Permission - Public vs Private **File Types** - Export - Import - Web Publishing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Communication** - Social Features - Tagging - Upload - Comments **Integrate & Embed** - Calendar - Website - Applications **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Document Creation** - Proactive Assistance ## Top ClickHelp Alternatives - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (511 reviews) - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) - 4.4/5.0 (483 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,245 reviews)