Overall Satisfaction Score
98
The Top 19 Help Authoring Tools (HAT)
Check out this list of the top Help Authoring Tools (HAT) products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 19 Help Authoring Tools (HAT)
Top Industries of Reviewers:
Computer Software
44%
Information Technology and Services
26%
Hospital & Health Care
15%
Marketing and Advertising
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.7
Meets Requirements
Average: 9.1
9.3
Ease of Doing Business With
Average: 6.8
9.4
Ease of Setup
Average: 7.1
9.6
Quality of Support
Average: 9.1
9.6
Ease of Admin
Average: 6.6
9.3
Overall Satisfaction Score
93
Top Industries of Reviewers:
Textiles
33%
Food Production
33%
Consumer Services
17%
Food & Beverages
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.5
Meets Requirements
Average: 9.1
9.4
Ease of Doing Business With
Average: 6.8
0.0
Ease of Setup
Average: 7.1
9.3
Quality of Support
Average: 9.1
9.6
Ease of Admin
Average: 6.6
0.0
Overall Satisfaction Score
81
Top Industries of Reviewers:
Computer Software
63%
Information Technology and Services
26%
Computer & Network Security
6%
Writing and Editing
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
8.3
Meets Requirements
Average: 9.1
9.0
Ease of Doing Business With
Average: 6.8
9.4
Ease of Setup
Average: 7.1
8.3
Quality of Support
Average: 9.1
9.2
Ease of Admin
Average: 6.6
8.2
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
50%
Marketing and Advertising
23%
Information Technology and Services
17%
Education Management
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.9
Meets Requirements
Average: 9.1
9.7
Ease of Doing Business With
Average: 6.8
9.8
Ease of Setup
Average: 7.1
9.9
Quality of Support
Average: 9.1
9.2
Ease of Admin
Average: 6.6
9.7
Overall Satisfaction Score
64
Top Industries of Reviewers:
Information Technology and Services
47%
Management Consulting
29%
Financial Services
14%
Computer Software
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.7
Meets Requirements
Average: 9.1
9.6
Ease of Doing Business With
Average: 6.8
9.7
Ease of Setup
Average: 7.1
9.1
Quality of Support
Average: 9.1
10.0
Ease of Admin
Average: 6.6
10.0
Overall Satisfaction Score
61
Top Industries of Reviewers:
Computer Software
60%
Information Technology and Services
27%
Education Management
7%
Electrical/Electronic Manufacturing
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.7
Meets Requirements
Average: 9.1
9.7
Ease of Doing Business With
Average: 6.8
9.8
Ease of Setup
Average: 7.1
9.9
Quality of Support
Average: 9.1
9.6
Ease of Admin
Average: 6.6
8.8
Overall Satisfaction Score
58
Top Industries of Reviewers:
Computer Software
64%
Information Technology and Services
18%
Maritime
9%
Accounting
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.4
Meets Requirements
Average: 9.1
9.4
Ease of Doing Business With
Average: 6.8
10.0
Ease of Setup
Average: 7.1
9.4
Quality of Support
Average: 9.1
9.7
Ease of Admin
Average: 6.6
10.0
Overall Satisfaction Score
54
Top Industries of Reviewers:
Computer Software
52%
Financial Services
24%
Information Technology and Services
19%
Computer Games
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.5
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 6.8
9.1
Ease of Setup
Average: 7.1
8.7
Quality of Support
Average: 9.1
9.2
Ease of Admin
Average: 6.6
8.7
Overall Satisfaction Score
52
Top Industries of Reviewers:
Computer Software
48%
Information Technology and Services
37%
Airlines/Aviation
11%
Internet
4%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.0
Meets Requirements
Average: 9.1
9.5
Ease of Doing Business With
Average: 6.8
8.7
Ease of Setup
Average: 7.1
9.0
Quality of Support
Average: 9.1
9.1
Ease of Admin
Average: 6.6
8.7
Overall Satisfaction Score
48
Top Industries of Reviewers:
Computer Software
67%
Information Technology and Services
13%
Education Management
13%
Consumer Services
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
8.9
Meets Requirements
Average: 9.1
9.5
Ease of Doing Business With
Average: 6.8
9.8
Ease of Setup
Average: 7.1
9.2
Quality of Support
Average: 9.1
9.6
Ease of Admin
Average: 6.6
9.6
Overall Satisfaction Score
44
Top Industries of Reviewers:
Computer Software
36%
Government Administration
27%
Health, Wellness and Fitness
18%
Information Technology and Services
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.2
Meets Requirements
Average: 9.1
9.2
Ease of Doing Business With
Average: 6.8
8.6
Ease of Setup
Average: 7.1
9.9
Quality of Support
Average: 9.1
7.9
Ease of Admin
Average: 6.6
8.6
Overall Satisfaction Score
39
Top Industries of Reviewers:
Information Technology and Services
29%
Health, Wellness and Fitness
29%
Marketing and Advertising
24%
Computer Software
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
8.7
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 6.8
9.3
Ease of Setup
Average: 7.1
8.8
Quality of Support
Average: 9.1
8.7
Ease of Admin
Average: 6.6
9.6
Overall Satisfaction Score
32
Top Industries of Reviewers:
Computer Software
47%
Telecommunications
20%
Information Technology and Services
20%
Logistics and Supply Chain
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
8.2
Meets Requirements
Average: 9.1
8.6
Ease of Doing Business With
Average: 6.8
9.7
Ease of Setup
Average: 7.1
8.7
Quality of Support
Average: 9.1
9.4
Ease of Admin
Average: 6.6
9.0
Overall Satisfaction Score
28
Top Industries of Reviewers:
Information Technology and Services
33%
Computer Software
33%
Marketing and Advertising
22%
Business Supplies and Equipment
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.0
Meets Requirements
Average: 9.1
9.4
Ease of Doing Business With
Average: 6.8
0.0
Ease of Setup
Average: 7.1
0.0
Quality of Support
Average: 9.1
9.8
Ease of Admin
Average: 6.6
0.0
Overall Satisfaction Score
27
Top Industries of Reviewers:
Information Technology and Services
38%
Medical Devices
25%
Computer Software
25%
Higher Education
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.1
Meets Requirements
Average: 9.1
8.9
Ease of Doing Business With
Average: 6.8
0.0
Ease of Setup
Average: 7.1
0.0
Quality of Support
Average: 9.1
8.7
Ease of Admin
Average: 6.6
0.0
Overall Satisfaction Score
21
Top Industries of Reviewers:
Computer Software
44%
Marketing and Advertising
22%
Information Technology and Services
22%
Automotive
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
9.0
Meets Requirements
Average: 9.1
8.8
Ease of Doing Business With
Average: 6.8
0.0
Ease of Setup
Average: 7.1
0.0
Quality of Support
Average: 9.1
9.4
Ease of Admin
Average: 6.6
0.0
Overall Satisfaction Score
20
Top Industries of Reviewers:
Information Technology and Services
46%
Computer Software
25%
Writing and Editing
17%
Banking
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
8.5
Meets Requirements
Average: 9.1
8.5
Ease of Doing Business With
Average: 6.8
7.5
Ease of Setup
Average: 7.1
7.5
Quality of Support
Average: 9.1
7.8
Ease of Admin
Average: 6.6
7.8
Overall Satisfaction Score
19
Top Industries of Reviewers:
Computer Software
57%
Information Technology and Services
21%
Airlines/Aviation
14%
Civil Engineering
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
7.7
Meets Requirements
Average: 9.1
8.7
Ease of Doing Business With
Average: 6.8
8.6
Ease of Setup
Average: 7.1
7.0
Quality of Support
Average: 9.1
9.2
Ease of Admin
Average: 6.6
8.1
Overall Satisfaction Score
11
Top Industries of Reviewers:
Computer Software
43%
Real Estate
29%
Business Supplies and Equipment
14%
Civil Engineering
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.0
8.8
Meets Requirements
Average: 9.1
8.8
Ease of Doing Business With
Average: 6.8
0.0
Ease of Setup
Average: 7.1
0.0
Quality of Support
Average: 9.1
8.1
Ease of Admin
Average: 6.6
0.0