The Top 18 Help Authoring Tools (HAT)

Check out this list of the top Help Authoring Tools (HAT) products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Document360

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Information Technology and Services

27%

Hospital & Health Care

15%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.6

Meets Requirements

Average: 9.0

9.4

Ease of Doing Business With

Average: 7.2

9.4

Ease of Setup

Average: 7.0

9.6

Quality of Support

Average: 9.0

9.7

Ease of Admin

Average: 7.1

9.2

MadCap Flare

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

62%

Information Technology and Services

26%

Computer & Network Security

Writing and Editing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.4

Meets Requirements

Average: 9.0

9.0

Ease of Doing Business With

Average: 7.2

9.3

Ease of Setup

Average: 7.0

8.5

Quality of Support

Average: 9.0

9.4

Ease of Admin

Average: 7.1

8.4

ClickHelp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

49%

Information Technology and Services

36%

Airlines/Aviation

11%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.8

Meets Requirements

Average: 9.0

9.8

Ease of Doing Business With

Average: 7.2

9.9

Ease of Setup

Average: 7.0

9.9

Quality of Support

Average: 9.0

9.9

Ease of Admin

Average: 7.1

9.9

Archbee

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Marketing and Advertising

23%

Information Technology and Services

17%

Education Management

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

9.8

Ease of Doing Business With

Average: 7.2

9.8

Ease of Setup

Average: 7.0

9.9

Quality of Support

Average: 9.0

9.3

Ease of Admin

Average: 7.1

9.8

Dr. Explain

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

60%

Information Technology and Services

27%

Education Management

Electrical/Electronic Manufacturing

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.8

Meets Requirements

Average: 9.0

9.7

Ease of Doing Business With

Average: 7.2

9.8

Ease of Setup

Average: 7.0

9.9

Quality of Support

Average: 9.0

9.6

Ease of Admin

Average: 7.1

8.8

HelpSmith

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Information Technology and Services

18%

Maritime

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.0

9.4

Ease of Doing Business With

Average: 7.2

10.0

Ease of Setup

Average: 7.0

9.4

Quality of Support

Average: 9.0

9.8

Ease of Admin

Average: 7.1

10.0

Docsie

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

47%

Management Consulting

29%

Financial Services

14%

Computer Software

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.4

Meets Requirements

Average: 9.0

9.6

Ease of Doing Business With

Average: 7.2

9.3

Ease of Setup

Average: 7.0

8.9

Quality of Support

Average: 9.0

9.9

Ease of Admin

Average: 7.1

10.0

Help & Manual

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

67%

Information Technology and Services

13%

Education Management

13%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.9

Meets Requirements

Average: 9.0

9.5

Ease of Doing Business With

Average: 7.2

9.8

Ease of Setup

Average: 7.0

9.2

Quality of Support

Average: 9.0

9.6

Ease of Admin

Average: 7.1

9.6

wpDocs

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Health, Wellness and Fitness

29%

Marketing and Advertising

24%

Computer Software

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

8.6

Ease of Doing Business With

Average: 7.2

9.3

Ease of Setup

Average: 7.0

8.8

Quality of Support

Average: 9.0

8.7

Ease of Admin

Average: 7.1

9.6

#10

ReadMe

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Financial Services

21%

Information Technology and Services

16%

Computer Games

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.9

Meets Requirements

Average: 9.0

7.8

Ease of Doing Business With

Average: 7.2

9.4

Ease of Setup

Average: 7.0

8.9

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 7.1

8.8

#11

PaceAI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Medical Devices

25%

Computer Software

25%

Higher Education

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.1

Meets Requirements

Average: 9.0

8.9

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 7.0

0.0

Quality of Support

Average: 9.0

8.6

Ease of Admin

Average: 7.1

0.0

#12

Heretto

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

47%

Telecommunications

20%

Information Technology and Services

20%

Logistics and Supply Chain

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.1

Meets Requirements

Average: 9.0

8.3

Ease of Doing Business With

Average: 7.2

9.6

Ease of Setup

Average: 7.0

8.9

Quality of Support

Average: 9.0

9.3

Ease of Admin

Average: 7.1

9.1

#13

ProProfs Knowledge Base Software

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

33%

Marketing and Advertising

22%

Business Supplies and Equipment

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

9.0

Meets Requirements

Average: 9.0

9.4

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 7.0

0.0

Quality of Support

Average: 9.0

9.8

Ease of Admin

Average: 7.1

0.0

#14

HelpNDoc

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

30%

Government Administration

30%

Health, Wellness and Fitness

20%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.5

Meets Requirements

Average: 9.0

8.6

Ease of Doing Business With

Average: 7.2

8.6

Ease of Setup

Average: 7.0

9.9

Quality of Support

Average: 9.0

6.0

Ease of Admin

Average: 7.1

8.6

#15

FastHelp

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Marketing and Advertising

22%

Information Technology and Services

22%

Automotive

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.7

Meets Requirements

Average: 9.0

8.7

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 7.0

0.0

Quality of Support

Average: 9.0

9.5

Ease of Admin

Average: 7.1

0.0

#16

Author-It

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

21%

Airlines/Aviation

14%

Civil Engineering

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

7.7

Meets Requirements

Average: 9.0

8.7

Ease of Doing Business With

Average: 7.2

8.6

Ease of Setup

Average: 7.0

7.0

Quality of Support

Average: 9.0

9.2

Ease of Admin

Average: 7.1

8.1

#17

Adobe RoboHelp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

25%

Writing and Editing

17%

Banking

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.3

Meets Requirements

Average: 9.0

8.4

Ease of Doing Business With

Average: 7.2

7.5

Ease of Setup

Average: 7.0

7.5

Quality of Support

Average: 9.0

7.8

Ease of Admin

Average: 7.1

7.8

#18

Do-O-Matic

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Real Estate

29%

Business Supplies and Equipment

14%

Civil Engineering

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.0

8.8

Meets Requirements

Average: 9.0

8.8

Ease of Doing Business With

Average: 7.2

0.0

Ease of Setup

Average: 7.0

0.0

Quality of Support

Average: 9.0

8.1

Ease of Admin

Average: 7.1

0.0