ReadMe Reviews & Product Details

ReadMe makes centralizing and presenting knowledge easy. Out of the box, it has features to host all of your user and developer documentation in a single place. Users will find the knowledge easy to navigate with transparent navigation, and developers will appreciate the OpenAPI Specification of API presentation. We just need to focus on the content now.

ReadMe has also saved us a lot of time with natively supported AI features like the conversational AI search, MCP and the bi-directional Github sync. With massive leaps in LLMs and coding becoming more accessible, this is a critical and future-proof strategy ReadMe is taking. It also means we don't need to piece together tools and build this functionality ourselves - we just get it. Similarly, we also tried a more flexible CMS solution for documentation before - it was a nightmare because of developer dependency. While ReadMe's options may not be infinitely customizable (e.g. predefined docs categories that cannot be altered), what we have suffices, and we are not dependent on anyone else for small changes.

Last but not least, the ReadMe team has been a pleasure to work with. We got a lot of love from Kirby and Dan and their great Support team. We do have a lot of questions and get help very quickly if we need it. Review collected by and hosted on G2.com.

ReadMe could have slightly more customization options mainly for organizing knowledge. Within a single project, I can only organize knowledge into Guides, API Reference, Changelog, Recipes and Discussions. For us, it would be useful to have multiple "Guides" types within a specific project - this way we could organize and present the docs a bit more cleanly since we have a lot of content.

For the AI conversational search, a limitation is that external knowledge can virtually not be indexed. We have a separate, Support-managed Help Center that we cannot index - we can only copy paste content into a static textbox with a limited character count. At this point, the AI search is useful, but only limited to the site's knowledge.

Similarly, I would appreciate a bit more visual customization options. Now, a lot customization needs to happen in the code using CSS, JS and HTML. We got incredibly far with Claude Code and with Readme's recommendations on using the right selectors in their docs, but unless you are okay tinkering with AI, you will need a developer to help you customize this yourself. Review collected by and hosted on G2.com.

I find it really easy to navigate, even as someone who hadn’t used Markdown syntax before. I was able to figure it out quickly with the help of the drop-down menu, and now I don’t even really need it. Being able to manually add metadata to the background as well has been great. Review collected by and hosted on G2.com.

I wish there were a way to add videos, or at least include a link on an image. Review collected by and hosted on G2.com.

We’re building our own investment app, and one of the clearing firms we work with already used ReadMe for their docs, so we checked it out from that referral. It’s been an excellent fit. It’s quick to publish clean, modern docs, the OpenAPI sync and interactive API reference work really well, and it’s easy for both technical and nontechnical folks to contribute. The analytics are also genuinely helpful for seeing what people are reading and where we can make things even clearer. Review collected by and hosted on G2.com.

Nothing is perfect, some of the deeper customization and admin settings took us a minute to learn and could be a bit more intuitive, but the defaults are strong and support has been responsive, so it never slowed us down. Once you’re set up, day to day publishing and updates are effortless.. Review collected by and hosted on G2.com.

I like that it's fairly easy to get set up, and it's visually very clean. The branding is straightforward and sections like guides versus API reference are easy to understand. These aspects make ReadMe quite appealing to me. Review collected by and hosted on G2.com.

I would like to have a better way to manage API documentation for different products. Right now, I have to work around things by creating a different version and basically making two products have two versions, but that's not semantically correct. I'd prefer to have a cleaner way to allow switchability between multiple products. Also, there's an annoying thing where the finance team can't have a role just to manage things like payment methods for our monthly payments, so they keep contacting me. That's the only gripe I have. Review collected by and hosted on G2.com.

Super easy to use!

Suggested Edits are cool.

Building a professional landing page is a breeze.

Powerful API insights. Review collected by and hosted on G2.com.

I think probably b/c it's built to be SO easy to use, it's a bit less flexible and grows feature-rich more slowly. Having said that, it's made strides recently! Review collected by and hosted on G2.com.

- Easy to get started

- Theme Customizations Review collected by and hosted on G2.com.

- For a docs product it has a outrageously buggy editor. Yes I understand buidling WYSIWYG editor is hard but come on, all the menu UI elements keep erractically jumping around. Cannot indent or dendent things correctly

- Terrible Keyword based search in 2024. 9/10 times search results are incorrectly ranked.

- Does not support hosting arbitrary static HTML pages - E.g. generated from Python Sphinx or Mkdocs Review collected by and hosted on G2.com.

If you're searching for an exceptional API documentation platform, look no further than Readme. This tool has transformed the way we handle API documentation, offering a seamless experience for end-users and developers alike.

Readme's clean interface and intuitive navigation made it perfect for our customers who are seeking smooth integration with APIs, letting them try it on the go and see opportunities.

Support for custom pages and sections saved us and our customers time. We covered FAQ, and our webhooks, as well as wrote guides for some most popular use cases.

Search is great and helps navigate our extensive API and saves time trying to find the endpoint you need. Review collected by and hosted on G2.com.

It's hard to pinpoint anything in particular. I'd say the main pain point would be the markdown editor. It's not a huge problem, but it's weird to see it in such a modern solution.

Another downside is that there's no built-in support for documenting webhooks. As for now, we have to use regular articles and it's definitely harder to maintain. Review collected by and hosted on G2.com.

From the moment we started using it, we were impressed by its user-friendly interface and seamless integration with various tools.

One of the standout features of readme is its powerful customization options. We were able to tailor our documentation to match our brand's identity, giving it a professional and polished look that resonates with our users. Additionally, the platform's analytics and insights have provided valuable data on user engagement, enabling us to continuously improve our documentation and meet our users' needs effectively. Review collected by and hosted on G2.com.

It is a bit confusing how the plans works, at the beginning it is not very clear if it is per user, plan or project. Review collected by and hosted on G2.com.

ReadMe allowed us within days to move our existing file-based documentation to an online, searchable and beautiful portal. The process to create new articles/guides is especially simple. The use of markdown and their building blocks meant that we could very easily copy existing collateral and just add headers/pictures as we saw fit, and it just worked out of the box. No messing around with detailed formatting or layouting and the entire site is coherent. Review collected by and hosted on G2.com.

The available landing pages didn't really suit our needs as we had a large guide with quite a few categories, so we had to create a custom HTML one -- which become a quite technical task. The final product is good, but it's something that only a subset of our editors/users can understand. Review collected by and hosted on G2.com.

The OAS upload functionality has optimized and automated our API specification updating component of our release and deployment process! Review collected by and hosted on G2.com.

There isn't much to dislike, I suppose the complexity of API credential management through single sign on is the most difficult component of ReadMe.com Review collected by and hosted on G2.com.