--- title: Adobe RoboHelp Reviews meta_title: 'Adobe RoboHelp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how Adobe RoboHelp works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 38 scale: '5' date_modified: '2026-06-21' parent_category: name: Development url: https://www.g2.com/categories/development --- # Adobe RoboHelp Reviews **Vendor:** Adobe **Category:** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) **Average Rating:** 4.0/5.0 **Total Reviews:** 38 ## About Adobe RoboHelp Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy projects, or publish content in EPUB 3, KF8, and MOBI formats. ## Adobe RoboHelp Reviews ### 1. Adobe RoboHelp - Good HAT **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush A. | Independent Consultant, freelance tech writer, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Adobe RoboHelp?** RH is simple to create projects from the main content you drafted in Rich Text Format, usually in MS Word, that can go for print manuals as well. This is the concept called Single Source, used for various throughputs while remaining in a single work environment. The “edit once and publish multiples” is truly valid for RH HAT. Of course, over time, RH stepped further to accommodate the Frame Maker as a compatible editor for help authoring. This is the time the majority of the help authoring community looked at RH as a preferred tool. I witnessed several organizations having RH as one of the recommended software at the top of their standard tools list. **What do you dislike about Adobe RoboHelp?** Seldom do project synchronization causes sharing limitations when the project content is shared through SharePoint. Can be made possible to integrate the rendering into the common space of collaboration. **Recommendations to others considering Adobe RoboHelp:** Good to have an easy to switch mode from Editor to output format view, so authoring ease for a writer to manage the bits in output right from WYSWYG editor window. **What problems is Adobe RoboHelp solving and how is that benefiting you?** There are no issues as such when taken in the basket of "problems". Moving forward, RH even before Adobe acquired, on constant revisions to match the market requirements, especially in the technology front. The enhancements are focused to make the Help System platform compatible with advanced platforms and technology in software development. The Server-based versions, for example, arrived in 2016 is a networked version was developed to comply CMS (Content Management System) requirements and the ability to deploy the help systems on a network. RH not only comply with the parallel technology requirements, say XML, but also the compatible in devices, such as mobile apps and support the OS like MAC. I am sure whatsoever evolutions in IT arise on the way, the RH will maintain its compatibility to hand-in-hand when we look for the best HAT. ### 2. Switching from Adobe RoboHelp to MadCap Flare **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Adobe RoboHelp?** It's a decent Help Authoring Tool and does the job for small-scale documentation needs. **What do you dislike about Adobe RoboHelp?** It's meant for small and medium-scale documentation needs and is hard to export to other HAT formats. Moreover, it's a native app and not so good for scalability and migration. **What problems is Adobe RoboHelp solving and how is that benefiting you?** It was doing a decent job in the first few years of implementation but as documentation need elevated over the years, RoboHelp started creating issues. ### 3. High learning curve **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Adobe RoboHelp?** I have used both RH2017 and now RH2020. Both are challenging to learn, but RH2020 is a little more intuitive. I do like the look of the output and the ways I can link documents together for our users. **What do you dislike about Adobe RoboHelp?** The learning curve is incredibly steep. There is not much that is intuitive. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We want to publish our desk level procedures online. We haven't been able to fully roll out our learning library because the learning curve is so steep. ### 4. great for policies and procedures manual due to its search capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Adobe RoboHelp?** the possibilities to search and insert links throughout the project **What do you dislike about Adobe RoboHelp?** that the newest version doesn't have the Robohelp classic anymore **Recommendations to others considering Adobe RoboHelp:** Version 20219 came with the Classic version which was great, it seems like the 2020 did not come with the Classic and I can't have my project upgraded to the newest version otherwise I won't be able to use the classic version anymore **What problems is Adobe RoboHelp solving and how is that benefiting you?** It is handy to have all policies and procedures in one place where users can search to find out answers to their policy related questions ### 5. RoboHelp is challenging but worth it **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy O. | Technical-Business Content Developer Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Adobe RoboHelp?** The robost functionality and output choices. **What do you dislike about Adobe RoboHelp?** Stiff learning curve especially with 2019 which is oriented to developer/super users **What problems is Adobe RoboHelp solving and how is that benefiting you?** user information and release notes for our products ### 6. Thinking seriously of buying it. **Rating:** 4.0/5.0 stars **Reviewed by:** Johanne L. | Membre at large, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Adobe RoboHelp?** The new Robohelp has revamped its UI and is faster when building. I might pick it. **What do you dislike about Adobe RoboHelp?** Don't know yet. I will download a trial version. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We need clean and easy online help with a solution tailored for SMB. ### 7. Robohelp for the Government Contractor **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Adobe RoboHelp?** In my opinion, the best features of Robohelp are 1.) the way that you can create separate chapters -- which is very nice, and 2.) I also love how easy it is to export different versions of the user manual(s). For instance, you can export .pdf, .docx, and online help from Robohelp, whereas if you were using a different document authoring tool, you might have to go through multiple programs in order to generate those deliverables. **What do you dislike about Adobe RoboHelp?** I dislike the fact that Robohelp requires some basic HTML knowledge to get the most of out the experience. It isn't that hard to pick up basic HTML, but you may find that RoboHelp has some formatting issues that can only be fixed by diving into the HTML and fixing a bit of code. Again, it's not that hard to manage, and HTML is intuitive for working through minor problems, but it would be nice if this feature wasn't included since I think the product is aimed at less technical people. **Recommendations to others considering Adobe RoboHelp:** It would help if you have another tech writer or someone familiar with the program to show you some basics, since the program could be a little intimidating to newcomers. **What problems is Adobe RoboHelp solving and how is that benefiting you?** I was able to easily access and update the specific sections of a manual that needed to be updated without having to go through the entire document, like I would with Word. One problem I'm solving is the problem continually developing a user manual as the corresponding program is being developed. I have also been able to keep versioning of different manuals under control easily by using RoboHelp. ### 8. Adobe RoboHelp for Help generation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Adobe RoboHelp?** The best feature of Adobe RoboHelp is easy migration of content from FrameMaker source to RoboHelp source. The help is generated really quick and multiple help formats are supported. Single sourcing is every easily achieved. Use of Conditional text to filter content. **What do you dislike about Adobe RoboHelp?** Editing content imported from Abode FrameMaker is a very slow process and cumbersome. **Recommendations to others considering Adobe RoboHelp:** RoboHelp is the best tool available in the market for generating Online Help context as well as context sensitive help. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Single Sourcing problems are resolved very easily with RoboHelp. Multiple help outputs are generated with just a click of button Context sensitive Help can be generated easily. Conditional text can be added to filter content not needed in help output. ### 9. Innovative and Resourceful Software **Rating:** 4.5/5.0 stars **Reviewed by:** Hardik M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Adobe RoboHelp?** I like how all the templates and resources are available to the users. Plus its really easy to use all of its design functions. Easy to create new pages for Online User guide. Easy to Use CSS style options. Easy to import and export files. **What do you dislike about Adobe RoboHelp?** I dislike only one thing that for new users it is hard for them to find all functions. Need to revise the toolbar section. **Recommendations to others considering Adobe RoboHelp:** If you are working on the Online User Guides for Companies I would suggest you use RoboHelp because it is made for that use. **What problems is Adobe RoboHelp solving and how is that benefiting you?** I worked on the Online User guide which was a pretty awesome thing to work on. One of the most awesome things was that I could use one of the given templates for that project and it made my project a modern-looking user guide. ### 10. Software for Technical Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Pradeep C. | Senior Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Adobe RoboHelp?** It work faster as compared to other authoring tools. We can customize layouts and templates very easily in the RoboHelp. Topic based authoring allow us to create the content which can be reused across the documents. it enables us to publish the content in various formats as per our needs. Even a beginner can start working on this software very easily. I will recommend it to people who are looking for an authoring tool. **What do you dislike about Adobe RoboHelp?** Sometimes it detach topics from their Master Pages. Like editing in HTML mode causes this issue. **Recommendations to others considering Adobe RoboHelp:** It is a very good software which fulfills your software documentation needs. You can get this software for publishing the content in different formats. **What problems is Adobe RoboHelp solving and how is that benefiting you?** I am using this software for producing user help for my products. It fulfills the needs of documentation in different formats. ### 11. Robohelp is the only supporting and ideal context sensitive help tool **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul Ghani S. | Senior Technical Writer & Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Adobe RoboHelp?** I used Robohelp for two years as a Senior Technical Writer. It is the best thing I had in my career because of the content, heading, and page level help in different styles with version control and easy to connect the IDs. **What do you dislike about Adobe RoboHelp?** Learning material was short at that time but I hope it is available now. Robohelp team can ensure that the process is more user friendly and easy. **Recommendations to others considering Adobe RoboHelp:** For professional and content sensitive help, Robohelp is the only established and comprehensive solution. **What problems is Adobe RoboHelp solving and how is that benefiting you?** I was part of the development team of core banking solution. We worked on the 56 modules of the solution and I developed help content for all those modules. They were around 1400 documents. Robohelp was indeed the best choice. ### 12. RH is truly a single sourcing, conditional tagging, robust tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Jaai K. | Senior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Adobe RoboHelp?** Conditional Tags/Single Sourcing, Mobile Output, Responsive output. **What do you dislike about Adobe RoboHelp?** Version Control is poor. You cannot have multiple people on same project. **Recommendations to others considering Adobe RoboHelp:** Check the complete need of how do you want the content to be - App/Web application/CHM file. If you are working on multiple format, we recommend to use RH. **What problems is Adobe RoboHelp solving and how is that benefiting you?** CSS issues on webpage/rigid layout ### 13. Very useful and versatile product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Adobe RoboHelp?** Easy of authoring in the tool along with WYSIWUG window. **What do you dislike about Adobe RoboHelp?** I like all the features don't see any cons. **What problems is Adobe RoboHelp solving and how is that benefiting you?** I author help for both website and online using Robohelp. Single sourcing the content is very helpful. ### 14. Adobe RoboHelp Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2020 **What do you like best about Adobe RoboHelp?** The intuitive authoring tool and microcopy feature. **What do you dislike about Adobe RoboHelp?** Search/find difficulties, styles problem at upgrade. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Single-source publishing to various formats and devices. ### 15. Good software for help and user guide in different formats **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Adobe RoboHelp?** Like easy help ID linkage, formatting of pages is easy, generation of chm, pdf or web file is done from same source. **What do you dislike about Adobe RoboHelp?** Toolbox didn't advance in new versions to match competition. **What problems is Adobe RoboHelp solving and how is that benefiting you?** All tools need a user guide which is designed and generated easily in RH. Each page can be version controlled so many members can work in parallel. ### 16. Robohelp is a nice tool to create manuals for the end users and convert legacy documents. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Adobe RoboHelp?** Import option that enables HTML version of the word document. **What do you dislike about Adobe RoboHelp?** Manual Formatting of Texts and Paragraphs. **Recommendations to others considering Adobe RoboHelp:** It is a good authoring tool. **What problems is Adobe RoboHelp solving and how is that benefiting you?** To create user manuals , instruction manuals, and help files. Robohelp is certainly better than Microsoft word which is very tedious to handle. ### 17. The best Help Authoring Tool to-date **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Adobe RoboHelp?** Sleek layout designs and improved user experience. **What do you dislike about Adobe RoboHelp?** CSS editor doesn't allow list styling for list classes and you can only apply list classes in HTML code. **Recommendations to others considering Adobe RoboHelp:** Great Technical Writing authoring tool **What problems is Adobe RoboHelp solving and how is that benefiting you?** Great for creating media rich experiences using HTML5 and CSS3 ### 18. Easy to Use Help Authoring and Single Sourcing Application **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Adobe RoboHelp?** Very good usability, quickly set up and import your legacy documents (MS Word, HTML, etc.). From RoboHelp 2015, it is robust and it is a complete Single-Sourcing solution **What do you dislike about Adobe RoboHelp?** Consistency of content and difficult to remove the custom tags. **Recommendations to others considering Adobe RoboHelp:** If you are looking to deliver your content in various formats or media, go for RoboHelp 2015 or later. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Migrating from legacy content quickly and delivery of content in Responsive HTML5 as soon as possible was the requirement, which was possible with RoboHelp 2015. ### 19. Complex but powerful authoring tool **Rating:** 3.5/5.0 stars **Reviewed by:** Natalie K. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Adobe RoboHelp?** I like that robohelp is highly customizable **What do you dislike about Adobe RoboHelp?** Robohelp interface is a little difficult to use because there are so many options. I feel like I use basic capability because it gets very technical. **Recommendations to others considering Adobe RoboHelp:** You must be design/tech savvy to learn the software and use it well. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Robohelp is a great authoring tool for end-user instruction. I create many projects for different clients and export to Word or upload as HTML5. ### 20. Enjoy the Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about Adobe RoboHelp?** Very easy to use. If you can use Microsoft Word, you can use RoboHelp. Working in design view is simple, and requires little training. The Source Control functionality is by far the best I’ve seen. **What do you dislike about Adobe RoboHelp?** Sometimes RoboHelp is finicky with the HTML code. If you have to go into the code to fix something, it can be challenging. **Recommendations to others considering Adobe RoboHelp:** Have an IT team that can support the deployment maintenance. Your daily users will need little daily support once the system is launched. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We publish two websites that house procedure and guidelines. ### 21. Robohelp is a real help for Help documents! **Rating:** 4.0/5.0 stars **Reviewed by:** Varun S. | Design Engineer Intern, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Adobe RoboHelp?** It's HTML5 layout, ability to use CSS and XML scripts. Using Robohelp server to checkout a project and make changes so others can see an updated copy. **What do you dislike about Adobe RoboHelp?** Editing documents can sometimes be a pain as text might be embedded in images and it is difficult to edit. Robohelp support should be better. **What problems is Adobe RoboHelp solving and how is that benefiting you?** It helps write help manuals, gives me a capability to use my CSS or XML files for better GUI. The Technical communication suite of Adobe with framemaker, captivate, presenter and Robohelp is a nice package for technical writers. I can integrate FrameMaker with RoboHelp in such a manner that the FrameMaker file can act as source files for RoboHelp WebHelp files. This is good! ### 22. Adobe is dropping the ball **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2018 **What do you like best about Adobe RoboHelp?** I have yet to figure that out. I used RoboHelp for 25 years and it just keeps getting worse. **What do you dislike about Adobe RoboHelp?** Adobe purchased RoboHelp to say that it had a complete documentation suite, but they haven't kept up with other competing applications. **Recommendations to others considering Adobe RoboHelp:** Use MadCap Flare. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Single-sourcing software and hardware documentation to responsive digital content, PDF, and Word. ### 23. Unhappy with Adobe Robohelp 11 **Rating:** 0.5/5.0 stars **Reviewed by:** Brian D. | Software Developer, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Adobe RoboHelp?** It allows you to do most of the common things one would want in a help system **What do you dislike about Adobe RoboHelp?** The application is very non-intuitive. The more I use Robohelp, the more it becomes apparent that the designers of it don't use it themselves, otherwise they would have improved the interface a long time ago. It is very frustrating to me to try to use to do something as simple as resolving broken links and an hour later I am still trying to figure out how to resolve some links. It is absurd the hoops I have to jump through to do something a simple as this. And the Help for Adobe Robohelp ironically leaves a lot to be desired, with only text and no graphics showing screenshots of the User interface. I have seen a pattern in Adobe software of things I don't like, but Adobe Robohelp has to be the worst Adobe product I have used to date. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We use it to create a help system for our flagship product. It allows me to do almost everything I would want to do, but sometimes with great difficulty and frustration. The user interface leaves a lot to be desired. ### 24. There's a good reason RH is an industry standard **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlyn J. | Technical Writer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Adobe RoboHelp?** It's easy to use, has all the features I want, and is flexible (has both design editing a and HTML editing). **What do you dislike about Adobe RoboHelp?** That it opens all pages in a project, instead only the last one. **Recommendations to others considering Adobe RoboHelp:** Great product! I love it. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Creating outstanding help files. ### 25. RoboHelp Gets the Job Done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Adobe RoboHelp?** RoboHelp is part of the Adobe suite of products. It allows you to manage and output your online help. **What do you dislike about Adobe RoboHelp?** I don't like that it is not as easy to single source as Madcap Flare. **What problems is Adobe RoboHelp solving and how is that benefiting you?** It allows up to conditionalize our online help. ### 26. Great Responsive Design for Help Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey S. | Learning Experience Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2016 **What do you like best about Adobe RoboHelp?** We have been using RoboHelp for years at our software company. We use it to produce WebHelp, Eclipse Help, and Responsive Design web help. We also create contextual help with it for one of our software products. We currently use RoboHelp 11 and are very pleased with it. It is our main - go to tool for producing help systems for our software products. The newer Responsive Design feature is awesome. You don't even have to enter Viewport sizes or redesign for each Viewport size. It flawlessly redesigns the screen for whatever size of Viewport it is. (I wish Adobe's Captivate did that!) **What do you dislike about Adobe RoboHelp?** One thing we cannot do with Adobe RoboHelp 11 is to do contextual help in a Responsive Design. We still haven't seen this feature in RoboHelp or RoboHelp 2015. We are still waiting on Adobe to put this feature into their product. **Recommendations to others considering Adobe RoboHelp:** We prefer Adobe RoboHelp over some of the new DITA tools we've tried. They are very cumbersome and difficult to use. Just about anything or any reason you would want a DITA tool is addressed in Adobe RoboHelp. You can reuse blocks of text as snippets and you can do conditional build tags to product one help system in many different ways. We currently buy the stand alone product with regular pricing but we will consider their subscription pricing in the future so that we always have the most up-to-date version of RoboHelp. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We strive to product the best, easiest to navigate, most complete, and easiest to use software help systems to put into our software products. If customers can find the information they want and need, they will be happier with our software products. If they are happy with our products, they will be more likely to buy other products from us. Adobe RoboHelp assists us in providing first class quality help systems that are easy to navigate and now we can even give customers responsive design so that they can view help systems on any of their devices (mobile or not). ### 27. Great software for Technical Writers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Adobe RoboHelp?** I really liked using RoboHelp for technical writing. The software was easy to use, and I loved the conditional formatting options. You could customize your help to exclude or include specific references based on software versions. The online help was good as well. **What do you dislike about Adobe RoboHelp?** I really liked everything about RoboHelp and didn't have any issues. **What problems is Adobe RoboHelp solving and how is that benefiting you?** It helped us create great online documentation for our clients. ### 28. Great for producing online help **Rating:** 4.0/5.0 stars **Reviewed by:** Karl S. | Manager of Technical Documentation, Wireless, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2015 **What do you like best about Adobe RoboHelp?** Converts existing FrameMaker documentation into various online help formats. I use WebHelp (combination of HTML and Java) that runs from within a graphical application. There are a number of other formats supported as well. The online search is excellent and context sensitive. It ranks search hits on relevance, and is pretty accurate. **What do you dislike about Adobe RoboHelp?** It requires a bit of manual format mapping that is not intuitive and takes a while to debug. This is not an intuitive product, but in fairness it is a powerful tool and it likely would be hard to make something this complicated much easier. Still, it has a learning curve, and helps to know someone who has used the product. **Recommendations to others considering Adobe RoboHelp:** This is closely integrated with FrameMaker, so if you use that as an authoring tool, this is as seamless as you are going to find to the best of my knowledge. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Creating dynamic online help with search and hypertext links. This provides our customers a superior experience when they are learning to use our products. ### 29. Great for creating online help files **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2016 **What do you like best about Adobe RoboHelp?** Easy to use, and gives professional results. HTML help can be customized to your needs. **What do you dislike about Adobe RoboHelp?** Not much, customization of design and look could be more straightforward. **Recommendations to others considering Adobe RoboHelp:** More features than free alternatives. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Creating online help for complex and specialized software programs. ### 30. Manage online help system created and maintained with Adobe RoboHelp **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2016 **What do you like best about Adobe RoboHelp?** Once you learn to use it, RH Is flexible and allows for a lot of different output styles and formats. **What do you dislike about Adobe RoboHelp?** The learning curve to get started it high for new users, and it doesn't work cross-versions as well as I would like. **Recommendations to others considering Adobe RoboHelp:** I would be sure about which version you start with, since the multiple versions do not play well together. Also be sure you have the time/resources to train users to use it properly, as the styles, templates, etc. are not obvious just from previous experience with MS Word, etc. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We use to RH to create and manage online help pages. We also use it to create release documentation. It is a benefit to be able to use the same tool for multiple types of outputs. ### 31. Excellent new features make authoring faster and mobile **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy C. | VP Learning Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2015 **What do you like best about Adobe RoboHelp?** Dynamic Filtering is my favorite feature of RoboHelp (2015 Release), saving many hours and effort of authoring time, as well as providing a great experience for the user. Dynamic filters allow users to narrow down the topics to be displayed in the Table of Contents similar to how they can narrow down which shirt to buy on a clothing web site by size or color. For example, say you have a help app for explaining tips on being productive. The user might want to see just tips relating to their Headquarters Office (HQ) location and just relating to Managers. By clicking both these boxes and then viewing the Table of Contents, they will only see tips for HQ Managers. This feature makes use of the conditional build tags that current authors are familiar with. If I were to accomplish this in the prior release, I would have had to use conditional tags with multiple outputs, or perhaps had several books in the table of contents with what I thought the relevant content would be, or would have had to use the WebHelp output in order to use content categories, or perhaps some other solution. None of those solutions would accommodate all the possible outcomes that the user might want and would have resulted in possibly many outputs, which means more publishing time and effort on my part, which is not desirable. Now, I can have one simple table of contents and the users can click the Filter icon and decide real-time what they want to see! It’s fantastic. Filters are quite flexible. In addition, you can hide the filters if you don’t want this feature to display, set a default filter selection, and allow multiple selections or only one selection. Note that this feature is in the new Responsive Design Layout, which brings me to the next favorite. **What do you dislike about Adobe RoboHelp?** It creates documents instead of pages in SharePoint when you integrate with SharePoint. This prevents the user from seeing the changes in the SharePoint page history screen. This may not be important but is just something I've noticed and would have liked to seen handled a different way. You can view track changes via MS Word, so there are ways around that, which may or may not be better depending upon your personal opinion. **Recommendations to others considering Adobe RoboHelp:** This product is good for people to pick up quickly, as it looks like MS Word. If you are a full-time technical writer, you can do some more sophisticated things. As a fairly simple trainer/writer who uses this on and off, I like the ease of the product. I don't have a need to generate anything xml or to see code in an xml format, so can't comment on that. I do like that It integrates with SharePoint which could be useful depending on what you are trying to do. The RoboHelp search might be better than the SharePoint search; the question is which search you want to use and does it matter which you use. **What problems is Adobe RoboHelp solving and how is that benefiting you?** I want to publish information quickly, easily and nice looking for the end user. I use SharePoint but SharePoint is clunky when it comes to a lot of content. Using RoboHelp and publishing to SharePoint is a big help. The mobile app and ebook features are other ways to accomplish this. Filtering will also solve the problem of having to generate multiple outputs for different sets of content, and the Responsive Design layouts also solve the need for multiple outputs, which in the past took time to generate and manage. Now, it's much simpler. ### 32. RoboHelp Is Pretty Good **Rating:** 4.0/5.0 stars **Reviewed by:** Bill H. | Technical Writer, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2015 **What do you like best about Adobe RoboHelp?** + Many companies have RoboHelp, know it, and use it. If you have a problem or question about it, you can probably find someone who can help you. + RoboHelp is a pretty stable, mature tool. Adobe does a good job of maintaining it. + Among the world of help authoring tools, RoboHelp is fairly easy to learn and use (though I would not say it is trivial). TIP: If you choose it, consider investing in formal training--ideally in-person classroom training if your management will approve it. **What do you dislike about Adobe RoboHelp?** - I don't find it as feature-rich and flexible as some other help authoring tools. - I don't find it well-documented. It was hard for me to find good, comprehensive user manuals for it. Best way to get these is to enroll in formal training. (Refer to my tip above.) **Recommendations to others considering Adobe RoboHelp:** If you are new to RoboHelp, try your best to get your management to send you to formal classroom training in it. Ideally, play with it a little before you attend the training. **What problems is Adobe RoboHelp solving and how is that benefiting you?** I am providing user documentation for land mobile radio system programming software. I revised a help system that enables users to take full advantage of the latest release's new features. ### 33. A decent solution for old-school help files **Rating:** 3.5/5.0 stars **Reviewed by:** David G. | Product Requirements Analyst - Mobile Products, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2015 **What do you like best about Adobe RoboHelp?** The biggest advantage of using RoboHelp is the integration with our primary documentation tool, Adobe Framemaker. All of our standard documentation is written and maintained in Framemaker, so RoboHelp made the transition from user guides to help files relatively painless. The fact that RoboHelp inherited the navigation structure from Framemaker can save you substantial time as long as you structure your Framemaker documents in a way that will be conducive to web help navigation. **What do you dislike about Adobe RoboHelp?** There were a couple of things about RoboHelp that we as a team did not like: 1. It seemed like the import from Framemaker would arbitrarily fail sometimes. We would run the import and it would fail, then we would run it again immediately after and it would succeed. This was annoying, and it was a constant kickoff point for our "is there a better solution than Robohelp" discussions. That having been said, with enough attempts we could always import our Framemaker files successfully, so it was more of an annoyance than a real obstacle. 2. The built in templates and styles are not very good. Styles can be updated and tweaked, but that requires knowledge of CSS and HTML. While these skills are becoming more and more prevalent these days, not all documentation team members possess them. If your team does not have someone who knows how to format and style web content, then you will be stuck using very dated-looking user interfaces. **Recommendations to others considering Adobe RoboHelp:** If you currently use Framemaker, then Robohelp is your best bet for turning your documentation into help files. If you do not use Framemaker to manage your existing documentation, then there may be a better choice out there for you. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We needed to turn our standard user documentation into web help or in application .chm help files. Robohelp made this transformation pretty simple, all things considered. ### 34. Adequate but not state of the art authoring tool **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph K. | Senior Technical Writer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2015 **What do you like best about Adobe RoboHelp?** RoboHelp does a decent job of producing online help in various formats including HTMLHelp (.chm) and WebHelp. RoboHelp for Word works for anyone still producing the obsolete WinHelp 4 format. The tool is relatively easy to use and works fairly well. You can easily manage things such as multiple table of contents files and multiple index files if you are producing versions of an online help system. I have an older project that I still maintain in RoboHelp and it has four different versions each requiring its own ToC and Index. The WebHelp output is a standard tri-pane design, and if you are fluent in .css you can make it look decent. **What do you dislike about Adobe RoboHelp?** While RoboHelp works okay it is not a state of the art tool. It does not have a full complement or suite of additional tools that can help with all aspects of the authoring process. I've used both RoboHelp and AuthorIT and have switched from those tools to MadCap Flare which was a wonderful suite of tools that make the development process far more efficient. The online help for RoboHelp (similar to all Adobe help) leaves quite a bit to be desired. It is slow and difficult to find the info you need. I've often just used Google to find an answer instead of using the RoboHelp help system. **Recommendations to others considering Adobe RoboHelp:** You may want to conduct a review and comparison with other tools. Consider things such as integrated screen capture, SME review capability, translation management, etc. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We used RoboHelp a few years ago to convert older WinHelp 4 systems to both HTMLHelp (.chm) and WebHelp systems. However we only use it for maintenance of older projects currently. New projects are all developed using Flare. ### 35. Great authoring tool; industry-standard; flexible features **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa Z. | Technical Writer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2015 **What do you like best about Adobe RoboHelp?** I like the flexibility of deciding what buttons display, what icons I use for display, and how to help appears and functions for the end user. I can decide right out of the box how the user interface is going to function based on my company's needs. **What do you dislike about Adobe RoboHelp?** You still must know some HTML in order to use RoboHelp, because if you don't, you are going to have great difficulty in formatting - wrong words will get bolded and underlined. **Recommendations to others considering Adobe RoboHelp:** Be aware that there is a bit of a steep learning curve, especially if the person who will be writing the Help will be using RoboHelp for the first time. Also be aware that RoboHelp still has conflicts with Microsoft Word. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We have ten software products, and I'm the only RoboHelp user / Technical Writer in the company. I need to be able to keep ten online Help programs running and consistent with one another. RoboHelp is my tool, and it is one of my favorite tools. I do not know of any reason why I would want to quit using RoboHelp or any reason that I would not want to use RoboHelp. I am able to make changes to content in RoboHelp very quickly and easily. RoboHelp makes me be able to do my job efficiently by being able to copy style sheets from one of our products to another. ### 36. So easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Maud K. | Technical Communicator, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2015 **What do you like best about Adobe RoboHelp?** WYSIWYG environment, pods, and topic list. These make content so much easier and pleasant to work with! There are so many templates you can customize to get the look and feel you want, the the html view is great for troubleshooting. The image mapping capability is a gem--there is none simpler and it does exactly what it's supposed to do. Other pluses: You can easily see which topics are linked, so you know if it's okay to delete something. Simplicity of creating and managing keywords **What do you dislike about Adobe RoboHelp?** After working in a content management system, I find that the snippets fall short of real content management and re-usability. With multiple authors working on a large complex help system, it is too difficult to find reusable content so content is often recreated, causing problems when updates are needed. **Recommendations to others considering Adobe RoboHelp:** it is easy to use and the output is attractive. it is not true content management. **What problems is Adobe RoboHelp solving and how is that benefiting you?** Creating smaller help systems for individual modules, though previously created large help system with many modules linked to each other. It is easy to create helps quickly and the intuitive interface makes it easy to produce help that is state of the art. ### 37. Single-source publishing for multiple delivery mediums! Finally! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. | Global Process Excellence Project Manager; Senior Instructional Design, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2015 **What do you like best about Adobe RoboHelp?** After using other software packages to publish on-demand help/searchable databases, RoboHelp has proven to be far and above better than hand-coding and making it easy to reach ALL my users regardless of device. **What do you dislike about Adobe RoboHelp?** While the interface has remained stable...it seems a bit dated (although unsure about the 2015 release). I've had some difficulty leveraging CSS3 for sizing images...but was able to include simple code to fix it. Other than that, simply don't have many things I "dislike". **Recommendations to others considering Adobe RoboHelp:** I'd like to see similar outputs through AEM...with perhaps responsive layouts handled better. **What problems is Adobe RoboHelp solving and how is that benefiting you?** We were looking to provide an online reference guide for a set of rules/procedures for compensation along with the opportunity to actually "try" some exercises and simulated software activities. It handled all of them quite well. Although we did not track activities (like an LMS) but wonder if we could? ### 38. Robohelp10 for creating Desk Procedures **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Senior e-learning Articulate Storyline Designer/Developer, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2015 **What do you like best about Adobe RoboHelp?** It's versitilty. I created dynamic courses using all the tools available with awesome custom graphics and java script dropdown **What do you dislike about Adobe RoboHelp?** I was using RH10 and the crashing problems seemed to be fixed. So it worked well with no issues **What problems is Adobe RoboHelp solving and how is that benefiting you?** Ease of use. I was tasked to design our courses that the user could obtain information in 30 seconds and 3 clicks. My designs using the custom bookmarking down to 1 click and about 10 seconds. The indexing features was awesome and I wish I could use this in my current position. ## Adobe RoboHelp Discussions - [What is Adobe RoboHelp used for?](https://www.g2.com/discussions/what-is-adobe-robohelp-used-for) - 1 comment - [View Adobe RoboHelp pricing details and edition comparison](https://www.g2.com/products/adobe-robohelp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+03%3A47%3A07+-0500&secure%5Bsession_id%5D=83e6cad5-36c3-4d71-9a11-e9b7510d7c71&secure%5Btoken%5D=1f2a8afcec917c608ac60f7b1ea79bd994d03b4a4f3271bc7eee46c51d00338f&format=llm_user) ## Top Adobe RoboHelp Alternatives - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews) - 4.4/5.0 (483 reviews) - [ClickHelp](https://www.g2.com/products/clickhelp/reviews) - 4.8/5.0 (64 reviews) - [Dr. Explain](https://www.g2.com/products/dr-explain/reviews) - 4.5/5.0 (30 reviews)