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Best Enterprise Help Authoring Tools (HAT)

Adam Crivello
AC
Researched and written by Adam Crivello

Products classified in the overall Help Authoring Tool (HAT) category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Help Authoring Tool (HAT) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Help Authoring Tool (HAT) category.

In addition to qualifying for inclusion in the Help Authoring Tools (HAT) category, to qualify for inclusion in the Enterprise Business Help Authoring Tools (HAT) category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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4 Listings in Enterprise Help Authoring Tools (HAT) Available

(485)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Help Authoring Tool (HAT) software
View top Consulting Services for MadCap Flare
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empowering teams to create, manage, and deliver exceptional content at scale MadCap Flare is the go-to solution for technical content teams that need to streamline workflows and deliver consistent,

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MadCap Flare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Content Management
    2
    Customization
    2
    Efficiency
    2
    Cons
    Learning Curve
    3
    Difficulty
    1
    Expensive
    1
    Learning Difficulty
    1
    Performance Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MadCap Flare features and usability ratings that predict user satisfaction
    7.4
    Ease of Use
    Average: 8.1
    8.0
    Ease of Admin
    Average: 8.7
    8.9
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Denver, CO
    Twitter
    @MadCapSoftware
    1,699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empowering teams to create, manage, and deliver exceptional content at scale MadCap Flare is the go-to solution for technical content teams that need to streamline workflows and deliver consistent,

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 29% Enterprise
MadCap Flare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Content Management
2
Customization
2
Efficiency
2
Cons
Learning Curve
3
Difficulty
1
Expensive
1
Learning Difficulty
1
Performance Issues
1
MadCap Flare features and usability ratings that predict user satisfaction
7.4
Ease of Use
Average: 8.1
8.0
Ease of Admin
Average: 8.7
8.9
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Company Website
Year Founded
2005
HQ Location
Denver, CO
Twitter
@MadCapSoftware
1,699 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Adobe RoboHelp features and usability ratings that predict user satisfaction
    8.0
    Ease of Use
    Average: 8.1
    7.5
    Ease of Admin
    Average: 8.7
    7.1
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Adobe
    Year Founded
    1982
    HQ Location
    San Jose, CA
    Twitter
    @Adobe
    958,202 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41,406 employees on LinkedIn®
    Ownership
    NASDAQ:ADBE
Product Description
How are these determined?Information
This description is provided by the seller.

Adobe RoboHelp 11 software empowers you to deliver differentiated content for different screens using multiscreen HTML5. Generate stunning responsive HTML5 output with a single click, even for legacy

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Adobe RoboHelp features and usability ratings that predict user satisfaction
8.0
Ease of Use
Average: 8.1
7.5
Ease of Admin
Average: 8.7
7.1
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Adobe
Year Founded
1982
HQ Location
San Jose, CA
Twitter
@Adobe
958,202 Twitter followers
LinkedIn® Page
www.linkedin.com
41,406 employees on LinkedIn®
Ownership
NASDAQ:ADBE

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(497)4.7 out of 5
1st Easiest To Use in Help Authoring Tool (HAT) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

    Users
    • Technical Writer
    • Senior Technical Writer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Document360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Customer Support
    37
    Features
    35
    Intuitive
    31
    Helpful
    30
    Cons
    Editing Difficulties
    11
    Expensive
    10
    Missing Features
    10
    Editing Limitations
    9
    Limited Customization
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Document360 features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 8.1
    9.1
    Ease of Admin
    Average: 8.7
    9.4
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    London
    Twitter
    @BizTalk360
    1,934 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you

Users
  • Technical Writer
  • Senior Technical Writer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
Document360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Customer Support
37
Features
35
Intuitive
31
Helpful
30
Cons
Editing Difficulties
11
Expensive
10
Missing Features
10
Editing Limitations
9
Limited Customization
9
Document360 features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.1
9.1
Ease of Admin
Average: 8.7
9.4
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Company Website
Year Founded
2009
HQ Location
London
Twitter
@BizTalk360
1,934 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for

    Users
    • Technical Writer
    • Project Manager
    Industries
    • Information Technology and Services
    • Management Consulting
    Market Segment
    • 78% Small-Business
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Docsie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralization
    1
    Collaboration
    1
    Content Management
    1
    Document Management
    1
    Ease of Use
    1
    Cons
    Integration Issues
    1
    Lack of Integrations
    1
    Learning Curve
    1
    Learning Difficulty
    1
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Docsie features and usability ratings that predict user satisfaction
    9.5
    Ease of Use
    Average: 8.1
    10.0
    Ease of Admin
    Average: 8.7
    9.7
    Has the product been a good partner in doing business?
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Docsie
    Company Website
    Year Founded
    2022
    HQ Location
    Ontario, Canada
    Twitter
    @likalo_llc
    19,069 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Docsie is an innovative documentation management tool designed for ease of use and efficiency. It stands out with its AI-powered features, enabling automated content creation and updates. Ideal for

Users
  • Technical Writer
  • Project Manager
Industries
  • Information Technology and Services
  • Management Consulting
Market Segment
  • 78% Small-Business
  • 19% Enterprise
Docsie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralization
1
Collaboration
1
Content Management
1
Document Management
1
Ease of Use
1
Cons
Integration Issues
1
Lack of Integrations
1
Learning Curve
1
Learning Difficulty
1
Limitations
1
Docsie features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 8.1
10.0
Ease of Admin
Average: 8.7
9.7
Has the product been a good partner in doing business?
Average: 8.6
Seller Details
Seller
Docsie
Company Website
Year Founded
2022
HQ Location
Ontario, Canada
Twitter
@likalo_llc
19,069 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®