MadCap Flare Reviews & Product Details

I really like the snippets feature in MadCap Flare. It lets me reuse small pieces of content across different parts of the application. If I'm using a line across various products or parts of the UI, I only need to update it once. This single source of truth reduces errors and misinformation. It's also great for productivity because instead of updating the same thing multiple times across the software, I just do it once, and it's updated instantly. I also appreciate the huge amount of YouTube videos and training courses available through MadCap's YouTube and their website. It makes the tool easier to manage independently and is a major strength over the competition. The logical workflow makes it accessible, even if you're new to it. Review collected by and hosted on G2.com.

I think the MadCap Flare online interface could be improved. It's still fairly early in its adoption, and because I'm working pretty much independently, it's not that favorable for me. The idea is it's a lightweight interface you can use across different team members to work on the same topic at the same time, but it's just not really useful for me. Review collected by and hosted on G2.com.

Admittedly, long ago... in the very beginning, I had to move from RoboHelp to Flare... it was a steep learning curve for me... but once I got it, I never looked back... After 16 years, I still learn something new and magical about Flare with every project.

Flare is often fun to work with because there are so many ways to use it. I have used it for online help, knowledge bases, and it's currently what I use for our company glossary.

There are periods of time when I am asked to or want to incorporate a new element or functionality into a project. Tech Support - especially Keaton L. - has helped me through those challenges, as needed. Those folks in TS are amazing. Review collected by and hosted on G2.com.

Because Flare is rather complex in its ways, it is definitely a challenge if I don't keep working in it... between jobs or because certain jobs haven't allowed me to use it on a regular basis, it can sometimes be a challenge to remember the processes. But those are quickly overcome. Review collected by and hosted on G2.com.

The features are industry leading. Topic-based authoring, snippets, conditional settings make for a fully customiseable output. Lovely UI to use. The team are really helpful and friendly. Review collected by and hosted on G2.com.

Steep learining curve. But if you put in the effort and watch the training videos and read the great documentation, you will get to where you need to be.

MadCap Software do MadWorld conferences for documentation professionals. The cost of entry and travel required is prohibitively expensive for me. If only an online stream attendance was available so thoese of us who cannot attend in person don't miss out. Review collected by and hosted on G2.com.

collaborative and intuitive. It helps me collaborate with my team proactively. Easy to integrate with other file formats. Easy to connect and really help our team especially in assisting customers. Review collected by and hosted on G2.com.

sometimes its really technical, and has a lot of updates but its understandable but very laggy Review collected by and hosted on G2.com.

The platform is exceptionally user-friendly, making it efficient and straightforward to handle both authoring and technical documentation tasks, as well as carrying out thorough reviews.

The support team and documentation provided by MadCap have also been extremely helpful and accurate, ensuring we can quickly find solutions to any issues that arise. Additionally, if you’re looking to customize standards or layouts, MadCap Flare is an ideal tool, offering extensive flexibility and options to tailor documentation to specific requirements. Review collected by and hosted on G2.com.

On large projects with many topics and assets, Flare may occasionally experience slow performance or lag, especially during builds. Review collected by and hosted on G2.com.

MapCad really helps organize documents and offers brilliant solutions to improve software. Review collected by and hosted on G2.com.

Price is somewhat high, but if you use it regularly the ROI will eventually be high. Review collected by and hosted on G2.com.

Branching is making our lives so much easier. Also the support from Keaton is amazing! Review collected by and hosted on G2.com.

There is a definite learning curve, but that time is well spent. Review collected by and hosted on G2.com.

Single sourcing

Flexibility in managing templates and styles

HTML5 templates

Top Nav functionality Review collected by and hosted on G2.com.

Integration with TFS

Issues with formatting tables Review collected by and hosted on G2.com.

I’ve used various commercial content authoring tools for the past twenty years to build Help and training systems for global software developers and tertiary institutions. About a decade ago, spurred on by the increasing licence costs for the tool we were using at the time, I assessed the content authoring offerings then available. Flare stood out for its features (especially the HTML5 output), usability, UI, ease of implementation and value for money, and despite the significant effort in migrating from one system to another we decided to move to Flare. I use Flare on a daily basis and it is not a decision I’ve regretted. Flare is a powerful authoring tool and it keeps pace with technological innovations. MadCap’s Support is generally very good, and the online documentation and training videos are excellent. I continue to assess the content authoring offerings every few years and am content that we are using the best content authoring tool on the market. Review collected by and hosted on G2.com.

My only concern these days is with licencing. MadCap’s decision a few years ago to eliminate tiered Support / Licencing (it now only offers the more expensive premium licence) was disappointing.

In recent years MadCap has focussed development on its new cloud offering, MadCap Central – I’ve assessed this and am not yet convinced that the features available, and the higher cost, are better value than the desktop offering, at least for our number of users and setup. My concern is that MadCap’s licensing model might encourage a move to the Cloud offering (desktop licencing costs have increased in recent years). Time will tell.

In conclusion, I believe that Flare remains the best content authoring tool on the market and for now at least remains value for money. Review collected by and hosted on G2.com.

MadCap provides a comprehensive set of solutions, making it a unique and easy-to-understand platform. It includes all the essential tools needed for efficient content development and management, which streamlines the workflow for users.

It is easy to use, easy to implement, and has great customer support available. Review collected by and hosted on G2.com.

Nothing as such, Flare is a great tool and easy. Review collected by and hosted on G2.com.