Best Enterprise IT Management Software - Page 3

How Many Enterprise IT Management Software Products Does G2 Track?

Total Products under this Category: 123

Category Stats (Aug 2026)

  • Average Rating: 4.4/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AWS Systems Manager (+1.01%) - Among all products in this category, AWS Systems Manager recorded the largest rating increase compared to last month

Last updated: August 06, 2026

How Does G2 Rank Enterprise IT Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 19,900+ Authentic Reviews
  • 123+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Enterprise IT Management Software

G2 Grid® for Enterprise IT Management Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, ServiceNow IT Operations Management, ManageEngine Endpoint Central, TeamViewer, Atera, AWS Systems Manager, AWS Management Console, and OpManager Nexus.

Underlying data: [Grid® JSON](https://www.g2.com/categories/enterprise-it-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=manageengine-endpoint-central&focus%5B%5D=teamviewer&focus%5B%5D=atera&focus%5B%5D=aws-systems-manager&focus%5B%5D=aws-management-console&focus%5B%5D=opmanager-nexus)

Sponsored

Asato

Asato is an IT asset optimization platform designed to assist Chief Information Officers (CIOs) and IT leaders in managing and enhancing their IT asset portfolios. This solution focuses on optimizing the entire IT asset estate through continuous discovery and AI-driven execution, aiming to eliminate waste, capture value, and maximize the return on investment (ROI) of IT expenditures across various domains, including Software as a Service (SaaS), hardware, and cloud infrastructure. The platform serves a diverse audience, particularly organizations looking to streamline their IT operations and improve asset management. Asato is particularly beneficial for enterprises that operate in complex environments with multiple IT systems and assets. By unifying data from disparate sources into a connected knowledge layer, Asato provides actionable insights that facilitate risk and compliance analysis, cost optimization, and proactive decision-making support for IT operations. This holistic approach enables organizations to align their technology strategies with overarching business objectives. One of the standout features of Asato is its ability to deliver unified visibility and management of IT assets across various platforms, including SaaS, hardware, and cloud services. This comprehensive visibility allows organizations to monitor and manage their assets effectively, ensuring that resources are utilized efficiently and that potential issues are identified before they escalate. Additionally, the platform leverages AI to provide powerful insights that drive cost optimization and enhance operational efficiency, making it easier for IT leaders to make informed decisions. Asato also emphasizes risk and compliance monitoring, which is crucial in today's digital landscape. By continuously assessing digital assets for compliance with regulatory requirements and organizational policies, the platform helps mitigate risks associated with IT asset management. Furthermore, real-time analytics and decision support capabilities empower IT leaders to adapt their strategies dynamically, ensuring that they remain responsive to changing business needs and technological advancements. Overall, Asato stands out in the IT asset optimization category by combining advanced AI technologies with a comprehensive approach to asset management. Its focus on delivering actionable insights, risk mitigation, and operational efficiency positions it as a valuable tool for organizations aiming to enhance their IT asset management practices and drive better business outcomes.

Visit website

Azure Secure and Well-Managed Cloud

Gain visibility and control across your hybrid cloud with simplified operations management and security

Average Rating: 3.9/5.0

Total Reviews: 96

How Do G2 Users Rate Azure Secure and Well-Managed Cloud?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 8.9/10)
  • Service Management: 8.0/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 8.3/10 (Category avg: 8.4/10)
  • Disaster Recovery: 7.6/10 (Category avg: 7.6/10)

Who Is the Company Behind Azure Secure and Well-Managed Cloud?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    231,632 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 54% Large, 24% Small

What Are Recent G2 Reviews of Azure Secure and Well-Managed Cloud?

What Are G2 Users Discussing About Azure Secure and Well-Managed Cloud?

Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

Average Rating: 4.0/5.0

Total Reviews: 314

How Do G2 Users Rate Kaseya VSA?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 8.9/10)
  • Service Management: 8.0/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 7.8/10 (Category avg: 8.4/10)
  • Disaster Recovery: 6.6/10 (Category avg: 7.6/10)

Who Is the Company Behind Kaseya VSA?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,471 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Kaseya VSA?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Kaseya VSA, appreciating the intuitive interface and efficient management tools.
  • Users value the automation capabilities of Kaseya VSA, enhancing IT efficiency and simplifying operations significantly.
  • Users value the intuitive interface of Kaseya VSA, enhancing efficiency and simplifying management in one platform.
  • Users appreciate the advanced reporting and automation features of Kaseya VSA, streamlining IT operations efficiently.
  • Users find Kaseya VSA's intuitive interface enhances their experience, making configuration and management seamless.
Cons
  • Users find the missing features in Kaseya VSA hinder its potential compared to competitors like DattoRMM.
  • Users face frequent connectivity issues with Kaseya VSA, including slow loading and occasional website downtime.
  • Users face remote access issues with multiple clicks required for connections, leading to a cumbersome experience.
  • Users experience slow performance with Kaseya VSA, leading to frustration during operations and support delays.
  • Users experience connection issues with Kaseya VSA, finding the process cumbersome and the tool unreliable at times.

What Are Recent G2 Reviews of Kaseya VSA?

What Are G2 Users Discussing About Kaseya VSA?

Productiv

Productiv is used by IT and security leaders who are expected to say “yes” to AI innovation while keeping company data safe, compliant, and in budget. AI is already inside your SaaS stack (you just can’t see it clearly). Productiv gives you a single system of record for all SaaS and AI usage so you can identify AI tools, understand how they use your data, and put real guardrails in place without slowing the business down. The platform pulls together SSO, expense, contracts, security signals, and usage analytics into one view of every application, feature, user, and team. That visibility powers workflows for renewals, license management, application requests, and AI risk reviews, so you can reduce shadow IT, manage AI responsibly, and control spend at the same time.

Average Rating: 4.5/5.0

Total Reviews: 74

How Do G2 Users Rate Productiv?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Productiv?

  • Seller: Productiv, Inc.
  • Company Website:
  • HQ Location: Palo Alto, California
  • Twitter: @productiv_inc
    277 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    127 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Large, 38% Medium

What Do G2 Reviewers Say About Productiv?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Productiv, highlighting its intuitive interface and smooth integration for daily operations.
  • Users value the comprehensive SaaS management provided by Productiv, gaining insights and control over applications effortlessly.
  • Users value the real-time user traceability and spend management features of Productiv, enhancing their renewals process.
  • Users appreciate the seamless application integration of Productiv, enabling efficient management of their tech stack with ease.
  • Users value the insightful data analytics of Productiv for effective SaaS portfolio management and cost optimization.
Cons
  • Users desire more missing features in Productiv, particularly for improved integration and app management capabilities.
  • Users find reporting challenging with Productiv, as it often relies on custom reports and lacks intuitive insights.
  • Users express concern over limited customization options, impacting tailored reporting and integration for diverse team needs.
  • Users experience app functionality issues with Productiv, including delays, limited customizability, and disappointing integrations.
  • Users express concerns about limited integration with niche tools and desire better customization for specific workflows.

What Are Recent G2 Reviews of Productiv?

What Are G2 Users Discussing About Productiv?

Nicus

Nicus helps organizations understand, manage, and optimize the true cost of technology. As a leading provider of IT Financial Management (ITFM) and Technology Business Management (TBM) solutions built on ServiceNow, Nicus gives IT, Finance, and business leaders a clear, actionable view of where every technology dollar goes—and the value it delivers. Nicus unifies financial and operational data so teams can analyze, plan, and optimize technology spend in real time. It connects cost transparency, budgeting, forecasting, and chargeback into a single, automated experience that turns insight into action across the enterprise. Whether managing cloud and AI investments, addressing technical debt, or funding new innovation, Nicus enables organizations to make data-driven decisions with confidence. With Nicus, teams can: - Understand true costs: See complete spend across applications, services, projects, departments, cloud, and AI initiatives. - Plan and forecast accurately: Build budgets, run scenarios, and model the financial impact of change in minutes, not days. - Showback and chargeback fairly: Attribute costs to business units with defensible accuracy to improve accountability. - Optimize technology portfolios: Identify redundant applications, reduce technical debt, and reallocate spend to strategic priorities. - Automate and accelerate workflows: Replace spreadsheets with intelligent automation that speeds analysis, reporting, and financial approvals. - Drive measurable outcomes: Track variance, benchmark costs, and continuously improve financial performance. By combining financial rigor with operational intelligence, Nicus helps enterprises reduce run costs, improve forecasting accuracy, and maximize the return on every technology investment. Delivered natively on the ServiceNow platform, Nicus transforms data into decisions—connecting technology investments directly to business value.

Average Rating: 4.9/5.0

Total Reviews: 12

How Do G2 Users Rate Nicus?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Nicus?

  • Seller: Nicus Software
  • Company Website:
  • Year Founded: 1992
  • HQ Location: Roanoke, Virginia
  • Twitter: @NicusSoftware
    409 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 100% Large

What Are Recent G2 Reviews of Nicus?

What Are G2 Users Discussing About Nicus?

ALVAO Asset Management

ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate ALVAO Asset Management?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Service Management: 9.2/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 9.2/10 (Category avg: 8.4/10)
  • Disaster Recovery: 9.2/10 (Category avg: 7.6/10)

Who Is the Company Behind ALVAO Asset Management?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 65% Medium, 31% Large

What Do G2 Reviewers Say About ALVAO Asset Management?

AI-generated summary from verified user reviews

Pros
  • Users benefit from the clarity and organization provided by ALVAO Asset Management, enhancing their asset tracking capabilities.
  • Users find ALVAO Asset Management to be very easy to use, facilitating smooth experiences and efficient asset management.
  • Users value the user-friendly interface of ALVAO Asset Management, enhancing ease of navigation and efficiency.
  • Users value the automation capabilities of ALVAO Asset Management, enhancing efficiency and transforming asset management processes.
  • Users value the flexible customization options in ALVAO Asset Management, enhancing their asset management experience effectively.
Cons
  • Users find the missing features in ALVAO's web app limit functionality and impact data usability and customization.
  • Users find the poor interface design of ALVAO Asset Management makes navigation and customization challenging and frustrating.
  • Users find the lack of SSO support and the slightly cumbersome app experience frustrating and limiting.
  • Users find ALVAO Asset Management to be a slightly cumbersome app and it lacks SSO support.
  • Users find the app slightly cumbersome, and the lack of SSO support limits its usability.

What Are Recent G2 Reviews of ALVAO Asset Management?

What Are G2 Users Discussing About ALVAO Asset Management?

IBM Turbonomic

IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic

Average Rating: 4.4/5.0

Total Reviews: 288

How Do G2 Users Rate IBM Turbonomic?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Service Management: 8.7/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 8.3/10 (Category avg: 8.4/10)
  • Disaster Recovery: 1.7/10 (Category avg: 7.6/10)

Who Is the Company Behind IBM Turbonomic?

  • Seller: IBM
  • Company Website:
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    328,202 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, System Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Large, 32% Medium

What Do G2 Reviewers Say About IBM Turbonomic?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the cost optimization achieved by IBM Turbonomic, benefiting from improved resource management and reduced expenses.
  • Users appreciate the ease of use of IBM Turbonomic, making resource management and workload analysis straightforward and efficient.
  • Users admire the impressive automation of IBM Turbonomic, effectively managing resources and enhancing performance without manual intervention.
  • Users value the automated resource optimization of IBM Turbonomic, enhancing performance and simplifying resource management efforts.
  • Users value the real-time monitoring of Turbonomic for its actionable insights that enhance performance and reliability.
Cons
  • Users face a steep learning curve with IBM Turbonomic, making initial setup and configuration challenging for newcomers.
  • Users struggle with a steep learning curve for IBM Turbonomic, requiring time and effort to understand its complexities.
  • Users face a complex configuration process that hinders quick onboarding and a seamless experience with IBM Turbonomic.
  • Users face a significant learning curve with IBM Turbonomic, requiring time and patience for effective use.
  • Users find the difficult setup of IBM Turbonomic challenging, requiring significant time and effort to understand and configure.

What Are Recent G2 Reviews of IBM Turbonomic?

What Are G2 Users Discussing About IBM Turbonomic?

SUSE Multi-Linux Manager

True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security & compliance at any scale — from 10 to 1 million clients — from a single console. Manual or inconsistent patch management is a leading cause of cyber-attacks. SUSE Manager helps to secure your entire mixed Linux environments – from automated patch management to centralized monitoring and management. Automate infrastructure security & compliance Secure your infrastructure with automated patch and configuration management including auto-remediation. Validate your system security against SCAP protocols and perform audit scans on client systems through openSCAP. Ensure system compliance with internal and external requirements. Centralized control and reporting at any scale Scale out your infrastructure and centralize reporting for up to 1 million Linux clients using SUSE Manager’s Hub architecture. Use Prometheus to monitor real-time data and Grafana for visual dashboards. Simplify and automate deployment with the new rearchitected proxy for resource constrained environments. Manage any Linux, anywhere One console to manage and monitor all of your Linux distros wherever thy are located. One-click automation for provisioning, patching, and configuration, which leads to faster, consistent and repeatable server employments. Easy, in-place migration for SUSE Solutions, including openSUSE to SLE, service pack migrations and major version upgrades.

Average Rating: 4.6/5.0

Total Reviews: 47

How Do G2 Users Rate SUSE Multi-Linux Manager?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind SUSE Multi-Linux Manager?

  • Seller: SUSE
  • Company Website:
  • Year Founded: 1992
  • HQ Location: Nürnberg, DE
  • Twitter: @SUSE
    64,779 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,729 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Large, 31% Medium

What Do G2 Reviewers Say About SUSE Multi-Linux Manager?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SUSE Multi-Linux Manager for central management of diverse Linux distributions.
  • Users value the automation capabilities of SUSE Multi-Linux Manager, greatly enhancing efficiency in managing Linux infrastructures.
  • Users find the efficiency of patch management in SUSE Multi-Linux Manager invaluable for managing multiple Linux systems.
  • Users value the centralized monitoring features of SUSE Multi-Linux Manager, enhancing efficiency across diverse Linux systems.
  • Users highly value the reliability of SUSE Multi-Linux Manager for seamless, centralized management across diverse Linux environments.
Cons
  • Users are frustrated by the missing add-on support, limiting customization and integration capabilities in SUSE Multi-Linux Manager.
  • Users face a challenging learning curve with SUSE Multi-Linux Manager, requiring significant time and expertise for effective usage.
  • Users find the complex setup of SUSE Multi-Linux Manager time-consuming, especially without centralized Linux management experience.
  • Users find the learning difficulty of SUSE Multi-Linux Manager challenging, particularly for those new to centralized Linux management.
  • Users find the complexity of SUSE Multi-Linux Manager daunting, especially during initial setup and major upgrades.

What Are Recent G2 Reviews of SUSE Multi-Linux Manager?

What Are G2 Users Discussing About SUSE Multi-Linux Manager?

Xurrent ITSM

Xurrent is an AI-powered service and operations management platform that unifies ITSM, IT operations, and incident management on a single system of record. With an always-on AI fabric and deep automation, Xurrent helps teams eliminate silos, reduce MTTR, and keep the business running smoothly.

Average Rating: 4.6/5.0

Total Reviews: 83

How Do G2 Users Rate Xurrent ITSM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Service Management: 9.3/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 8.8/10 (Category avg: 8.4/10)
  • Disaster Recovery: 8.8/10 (Category avg: 7.6/10)

Who Is the Company Behind Xurrent ITSM?

  • Seller: Xurrent
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • Twitter: @4me
    250 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    174 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 51% Large, 30% Medium

What Do G2 Reviewers Say About Xurrent ITSM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Xurrent ITSM, benefiting from a seamless and intuitive interface.
  • Users commend Xurrent ITSM for its effective service delivery and scalability, driving efficiencies across various departments.
  • Users value the collaborative features of Xurrent, enhancing service delivery and support through seamless integration and communication.
  • Users value the intuitive user interface and seamless integration of Xurrent ITSM, enhancing their overall experience and efficiency.
  • Users commend the intuitive user interface of Xurrent ITSM, enhancing incident management and service requests effortlessly.
Cons
  • Users express frustration over limited features in Xurrent ITSM, wishing for more advanced capabilities and improved documentation.
  • Users find Xurrent ITSM lacks dynamic API lookups and advanced features, making data management and reporting cumbersome.
  • Users find the outdated interface of Xurrent adds a dated feel, but improvements are on the way.
  • Users find the steep learning curve with Xurrent ITSM challenging, requiring time to adapt to its updates and features.
  • Users are frustrated by the frequent bugs in Xurrent ITSM, making it difficult to keep up with updates.

What Are Recent G2 Reviews of Xurrent ITSM?

What Are G2 Users Discussing About Xurrent ITSM?

Desktop Authority Management Suite

Desktop Authority Management Suite provides user environment management for Windows environments that secures endpoint devices, including USB ports, and runs your applications in a least-privileged environment and your data is protected.

Average Rating: 4.3/5.0

Total Reviews: 18

How Do G2 Users Rate Desktop Authority Management Suite?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Service Management: 8.0/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 8.1/10 (Category avg: 8.4/10)
  • Disaster Recovery: 6.7/10 (Category avg: 7.6/10)

Who Is the Company Behind Desktop Authority Management Suite?

  • Seller: Quest Software
  • Year Founded: 1987
  • HQ Location: Austin, TX
  • Twitter: @Quest
    17,109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,569 employees on LinkedIn®
  • Ownership: NYSE: DGX

Who Uses This Product?

  • Company Size: 35% Medium, 35% Small

What Are Recent G2 Reviews of Desktop Authority Management Suite?

ALVAO Service Desk

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA. For more information visit www.alvao.com

Average Rating: 4.6/5.0

Total Reviews: 52

How Do G2 Users Rate ALVAO Service Desk?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Service Management: 8.3/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 10.0/10 (Category avg: 8.4/10)

Who Is the Company Behind ALVAO Service Desk?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Government Administration
  • Company Size: 65% Medium, 29% Large

What Do G2 Reviewers Say About ALVAO Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users praise the effortless automation of processes with ALVAO, significantly enhancing efficiency and digitalization across departments.
  • Users appreciate the time-saving automation of ALVAO Service Desk, streamlining processes and reducing manual work significantly.
  • Users appreciate the intuitive and user-friendly interface of ALVAO Service Desk, streamlining their helpdesk operations.
  • Users value the collaboration features of ALVAO Service Desk for seamless communication across departments and efficient processes.
  • Users appreciate the deployment ease of ALVAO Service Desk, enabling fast provisioning and smooth implementation for new services.
Cons
  • Users find the insufficient information regarding custom forms complicates their experience with ALVAO Service Desk.
  • Users find the limited customization of ALVAO Service Desk's forms and reports can complicate usage and documentation.
  • Users experience sporadic bugs that are usually minor and resolved through updates or consultancy assistance.
  • Users find the creation of custom forms complex, often requiring additional documentation for better understanding.
  • Users feel that the complex reporting features require easier customization to enhance usability and effectiveness.

What Are Recent G2 Reviews of ALVAO Service Desk?

What Are G2 Users Discussing About ALVAO Service Desk?

Userful Infinity Platform

Userful delivers a unifying platform for operational awareness and response. Userful InfinityAI enables anomaly and critical event detection, visualization, communication, and experience into a human-centric workflow. Operating at the convergence of mission-critical control rooms, observability and security, critical event management, and workplace experience, Userful enables organizations to move from fragmented signals to shared strategic situational awareness with effective response. As enterprises grow, Userful's Infinity Platform expands in scale, scope, reach, and intelligence—supporting global operations with software-defined visualization, enterprise workflows, and AI-enabled application that bring clarity to complexity.

Average Rating: 4.4/5.0

Total Reviews: 154

How Do G2 Users Rate Userful Infinity Platform?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Service Management: 3.3/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 6.3/10 (Category avg: 8.4/10)
  • Disaster Recovery: 1.1/10 (Category avg: 7.6/10)

Who Is the Company Behind Userful Infinity Platform?

  • Seller: Userful Corp.
  • Year Founded: 2015
  • HQ Location: San Ramon, CA
  • Twitter: @Userful
    1,877 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    91 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Libraries
  • Company Size: 49% Medium, 32% Small

What Do G2 Reviewers Say About Userful Infinity Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the Ease of Use of Userful Infinity Platform exceptional, making navigation and customization effortless for daily tasks.
  • Users value the reliable performance of Userful Infinity Platform, noting its stability and ease of use in operations.
  • Users rave about the ease of use and flexibility of the Userful Infinity Platform, enhancing operational efficiency effortlessly.
  • Users love the user-friendly interface of Userful Infinity Platform, enabling easy management and quick customization of video walls.
  • Users value the enhanced efficiency of Userful's platform, benefiting from streamlined display management and centralized control.
Cons
  • Users find the platform's complexity frustrating, often feeling lost and overwhelmed by its modules and setup.
  • Users find the high upfront cost challenging, despite appreciating the beneficial tools and streamlined system.
  • Users experience hardware limitations with Userful Infinity Platform, impacting performance and compatibility with legacy systems.
  • Users face a steep learning curve with the Userful Infinity Platform, often feeling lost navigating its complex modules.
  • Users experience rebooting issues with the Userful Infinity Platform, causing disruptions and connectivity problems.

What Are Recent G2 Reviews of Userful Infinity Platform?

What Are G2 Users Discussing About Userful Infinity Platform?

IBM Terraform (formerly HashiCorp Terraform)

IBM Terraform (formerly HashiCorp Terraform) is an infrastructure as code tool that lets you define both cloud and on-prem resources in human-readable configuration files that you can version, reuse, and share. You can then use a consistent workflow to provision and manage all of your infrastructure throughout its lifecycle. Terraform can manage low-level components like compute, storage, and networking resources, as well as high-level components like DNS entries and SaaS features. Terraform creates and manages resources on cloud platforms and other services through their application programming interfaces (APIs). Providers enable Terraform to work with virtually any platform or service with an accessible API.

Average Rating: 4.6/5.0

Total Reviews: 107

How Do G2 Users Rate IBM Terraform (formerly HashiCorp Terraform)?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Service Management: 9.0/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 9.0/10 (Category avg: 8.4/10)
  • Disaster Recovery: 9.2/10 (Category avg: 7.6/10)

Who Is the Company Behind IBM Terraform (formerly HashiCorp Terraform)?

  • Seller: HashiCorp
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, CA
  • Twitter: @hashicorp
    103,221 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,181 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: DevOps Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 36% Large, 35% Medium

What Do G2 Reviewers Say About IBM Terraform (formerly HashiCorp Terraform)?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of IBM Terraform, streamlining deployments and enhancing collaboration in team environments.
  • Users benefit from automation efficiency in IBM Terraform, simplifying infrastructure management across multiple cloud providers seamlessly.
  • Users appreciate the ease of use of IBM Terraform, enjoying streamlined deployments and intuitive management across cloud providers.
  • Users value the efficiency of Terraform in managing infrastructure, streamlining processes across multiple cloud platforms effortlessly.
  • Users appreciate the effortless infrastructure management with Terraform, enjoying its multi-cloud support and modularity.
Cons
  • Users face challenges with conflict management in Terraform, particularly during collaboration on state file handling.
  • Users often face data management issues with Terraform, particularly with state file handling in collaborative setups.
  • Users find the learning curve steep, particularly for beginners grappling with complex configurations and state management.
  • Users find the learning difficulty significant, especially for beginners managing state files and advanced features.
  • Users often face merge conflicts due to challenging state file management, particularly in collaborative environments.

What Are Recent G2 Reviews of IBM Terraform (formerly HashiCorp Terraform)?

What Are G2 Users Discussing About IBM Terraform (formerly HashiCorp Terraform)?

ManageEngine Endpoint Central MSP

Endpoint Central MSP is a unified endpoint management solution designed for Managed Service Providers (MSPs). It offers a centralized platform for efficiently managing a wide range of endpoints, including desktops, servers, laptops, tablets, smartphones, and POS devices. By consolidating endpoint security and management into a single interface, Endpoint Central MSP empowers MSPs to secure and maintain diverse client environments effectively. The software also includes robust remote desktop-sharing capabilities to enhance IT administration efficiency.

Average Rating: 4.1/5.0

Total Reviews: 27

How Do G2 Users Rate ManageEngine Endpoint Central MSP?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Service Management: 7.9/10 (Category avg: 8.6/10)
  • ITIL Policy Compliance: 7.4/10 (Category avg: 8.4/10)
  • Disaster Recovery: 6.0/10 (Category avg: 7.6/10)

Who Is the Company Behind ManageEngine Endpoint Central MSP?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,766 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 48% Medium, 37% Small

What Do G2 Reviewers Say About ManageEngine Endpoint Central MSP?

AI-generated summary from verified user reviews

Pros
  • Users value the easy deployment of Endpoint Central MSP, enabling efficient management of multiple clients effortlessly.
  • Users value the comprehensive asset management features of Endpoint Central MSP, facilitating efficient and easy patch deployments.
  • Users appreciate the comprehensive patching capabilities that simplify vulnerability management and enhance asset security.
  • Users value the comprehensive patching capabilities of ManageEngine Endpoint Central MSP, ensuring all assets are covered effectively.
  • Users value the ease of deployment in ManageEngine Endpoint Central MSP, streamlining their vulnerability management tasks effectively.
Cons
  • Users find the missing features in ManageEngine Endpoint Central MSP frustrating, especially when configuring for multiple customers.
  • Users find the clunky interface of ManageEngine Endpoint Central MSP challenging, yet it remains functional for tasks.
  • Users find the configuration difficulty frustrating, as setting up individual customer settings is time-consuming and inefficient.
  • Users find the remote control application clunky, making it challenging to use despite its functionality.
  • Users experience a lack of customization, making it challenging to tailor features to their specific organizational needs.

What Are Recent G2 Reviews of ManageEngine Endpoint Central MSP?

Cloudbolt Software

CloudBolt is the leading cloud management platform for the enterprise. Deployed in minutes, CloudBolt helps IT unify orchestration and automate provisioning of their hybrid cloud resources—quickly, cost-effectively, and securely—while providing developers with anywhere, anytime access to those resources through a self-service catalog.

Average Rating: 4.3/5.0

Total Reviews: 12

Who Is the Company Behind Cloudbolt Software?

  • Seller: CloudBolt
  • Year Founded: 2012
  • HQ Location: Rockville, Maryland, United States
  • Twitter: @CloudBoltSW
    1,227 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    109 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Large, 25% Medium

What Are Recent G2 Reviews of Cloudbolt Software?

Puppet Enterprise

Perforce Puppet is an enterprise platform for secure infrastructure automation and governance. Built for platform, DevOps, and security teams, it enables organizations to define and enforce desired state across infrastructure, automate remediation, and scale with confidence. With policy-driven automation and support for both agent-based and agentless workflows, Puppet reduces manual effort while supporting continuous compliance across complex environments. Puppet helps teams detect configuration drift, apply hardened configurations through automation, and remediate vulnerabilities faster across hybrid and multi-cloud infrastructure. Backed by enterprise support and SLAs, it delivers consistent, auditable control to reduce risk and maintain operational integrity at scale.

Average Rating: 4.2/5.0

Total Reviews: 43

How Do G2 Users Rate Puppet Enterprise?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Puppet Enterprise?

  • Seller: Perforce
  • Year Founded: 1995
  • HQ Location: Minneapolis, MN
  • Twitter: @perforce
    5,090 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,034 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 60% Large, 35% Medium

What Are Recent G2 Reviews of Puppet Enterprise?

What Are G2 Users Discussing About Puppet Enterprise?

Tian Lin
TL
Researched and written by Tian Lin
Updated October 3, 2024