SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture.
Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making.
Key Features
1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery.
2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities.
3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management.
4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices.
5)Asset Management to maintain complete visibility across IT infrastructure.
6) Network Monitoring using SNMP and ICMP across more than **250+ network vendors.
7) Patch Management** for operating systems as well as third-party applications.
8) IT Documentation** and a modern **self-service portal** for end users.
9) Cross-platform endpoint management** supporting Windows, macOS, Linux, iOS, iPadOS, and Android.
Monica AI: AI-Native IT Operations
At the heart of SuperOps is **Monica AI**, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment.
Monica AI helps teams by:
1) Automatically triaging and prioritizing tickets.
2) Summarizing customer conversations and technician communications.
3) Drafting worklogs and technician notes.
4) Recommending relevant knowledge base articles.
5) Proactively identifying patch vulnerabilities and CVE risks.
6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows.
Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations.
Integrations
SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including:
- Slack
- Microsoft Teams
- Microsoft Outlook
- Azure Active Directory
- Okta
- QuickBooks
- Xero
- Bitdefender
- SentinelOne
- ESET
- Acronis
- TeamViewer
- ConnectWise Control
- Chocolatey
- Winget
The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses.
Benefits for MSPs
SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability.
1) Multi-tenant client management.
2) Real-time profitability tracking using live operational data.
3) Contract and SLA management.
4) Automated billing and invoicing.
5) AI-powered workflow automation to reduce manual effort.
6) Operational scalability without increasing headcount proportionally.
Benefits for Internal IT Teams
For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments.
- Unified endpoint management across multiple operating systems.
- Infrastructure monitoring and asset visibility.
- Compliance-ready audit trails.
- Structured ITSM workflows.
- AI-driven automation for routine IT operations.
- Improved efficiency for hybrid and distributed workforces.
Why Choose SuperOps?
SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations.
- AI-native platform built from the ground up.
- Single unified solution replacing multiple standalone tools.
- Shared data architecture that eliminates data silos.
- Fast implementation, typically measured in days rather than months.
- Transparent pricing with no hidden complexity.
- 24/5 human customer support.
- Dedicated onboarding and migration assistance.
- Continuous innovation from a founder-led product company.
SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.
Average Rating: 4.4/5.0
Total Reviews: 207
How Do G2 Users Rate SuperOps?
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Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
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Service Management: 4.2/10 (Category avg: 8.6/10)
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ITIL Policy Compliance: 6.7/10 (Category avg: 8.5/10)
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Disaster Recovery: 1.7/10 (Category avg: 7.6/10)
Who Is the Company Behind SuperOps?
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Seller: SuperOps Inc
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Company Website:
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Year Founded: 2020
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HQ Location: Claymont, US
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LinkedIn® Page: www.linkedin.com
172 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: Owner, Director
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Top Industries: Information Technology and Services, Computer & Network Security
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Company Size: 85% Small, 14% Medium
What Do G2 Reviewers Say About SuperOps?
AI-generated summary from verified user reviews
Pros
- Users commend SuperOps for its intuitive ease of use, making it accessible for technicians of all skill levels.
- Users praise SuperOps for its excellent customer support, highlighting quick responses and effective ticket management.
- Users appreciate the exceptional support and extensive features of SuperOps, enhancing their daily operations and effectiveness.
- Users praise SuperOps for its intuitive and friendly interface, making it easy for technicians to navigate and use.
- Users love the intuitive interface of SuperOps, making navigation and task execution straightforward and efficient.
Cons
- Users note the missing features in SuperOps, particularly in advanced Runbook options and app functionality.
- Users note feature issues in SuperOps, mentioning cumbersome workflows and a need for better integration options.
- Users face integration issues with SuperOps, particularly with quoting modules and certain third-party connections affecting efficiency.
- Users experience access limitations with advanced Runbook options and additional steps for deploying to workstations.
- Users note a lack of integrations with key tools, which limits functionality and adds inefficiencies to their workflow.
