Oracle IT Service Management Suite Reviews & Product Details

Oracle IT Service Management Suite Overview

What is Oracle IT Service Management Suite?

Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.

Oracle IT Service Management Suite Details
Product Description

Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.


Seller Details
Seller
Oracle
Ownership
NYSE:ORCL
Company Website
Phone
+1 (650) 506-7000
Year Founded
1977
HQ Location
Redwood Shores, CA
Total Revenue (USD mm)
$39,506
Twitter
@Oracle
778,357 Twitter followers
LinkedIn® Page
www.linkedin.com
186,456 employees on LinkedIn®
Description

Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems.

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Oracle IT Service Management Suite Reviews

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Focused on processes and management tools it's increase service quality. Review collected by and hosted on G2.com.

What do you dislike?

The licensing of product was very convoluted. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think it cost cutting and time saving application. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefits is customer can standardize IT service and processes and also increase quality. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Best part about the oracle solution is the team of support staff who have great knowledge about the product and their nature to help out. Review collected by and hosted on G2.com.

What do you dislike?

Very specialized and catered to more particular needs of the business, unsuitable of you need more customized product for your business need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Have a scalable solution for the growing F&B product of the company as the clients increase the software should be able to handle more traffic. Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Oracle ITSM provies the best solutions across the vast portfolio like Oracle BI and E business suite tailored to fit my need. Using ITIL Implementations I can quickly address pain points and business needs to build a momentum to offer best services to my clients. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike as such but one thing I can add. Though the reporting capability is good, developinng is by no means easy. It takes time to develop that skill Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely worth those who are also involved with Oracle enterprise Manager because ITMS spans over complete IT lifecycle Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

was working on a project with Lufthansa airlines using Oracle ITSM. Had to deal with incident monitoring/ Alering and Diagnostics. ITSM really makes it easy for me and my team to coordinate with each other in regards to handling the client incidents. Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how the services are integrated and is a very good tool for the company to use. The CRM platform that Oracle provides through this tool is valuable. Review collected by and hosted on G2.com.

What do you dislike?

I think the processes can be improved. As all software, there is room for improvement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has helped and supported most of the processes we have across the company. Review collected by and hosted on G2.com.

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Inside Sales Executive
Information Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

What I like best about Oracle is that you can access so many important resources using this tool, such as payroll, personal information and tax information. Review collected by and hosted on G2.com.

What do you dislike?

What I dislike about the tool is that is has looked the same for so long, so it looks a it outdated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Employees are able to easily access their payroll and tax information without having to go through HR or Payroll to do so. Review collected by and hosted on G2.com.

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Business Technical Analyst
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love this program as I use it daily. It organizes customer data from dozens of customers and helps when it comes to separating and matching records Review collected by and hosted on G2.com.

What do you dislike?

N/A the system is pretty accurate. I wouldn't change a thing about it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organizing data from different sources. It takes thousands of records and sorts them based on a threshold. Review collected by and hosted on G2.com.

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Degree Audit Specialist
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It allowed us to do many functions and have a ticket system so that people could contact us for issues regarding audit coding at a university. Review collected by and hosted on G2.com.

What do you dislike?

It was not user friendly for instances when I wanted to send a message to multiple people and it had somewhat of an outdated setup when it was pushed through to emails (one of our ticket messages) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to identify and record issues related to coding and see where changes may have been made. It helped us to realize how important communication and documentation is on our team. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy organaise and keep track of leads, marketing campaign and effectiveness. Review collected by and hosted on G2.com.

What do you dislike?

The insight se too. Could be improved. The platform interface could be improved as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The big enterprises companies which can afford to invest in multiple Oracle products should use it. Eloqua is not recommended for small companies, because is quite expensive product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Oracle Eloqua is the best tool if you want to automate your marketing efforts, especially across the different channels. To analysing the effectiveness of your marketing campaign and to use that information to make necessary changes to increase their impact. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is pretty easy to use , lots of online help if you need it and integrates with Microsoft applications. Review collected by and hosted on G2.com.

What do you dislike?

It can be a little clunky at times because it doesn't work well with third party programs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a good program, just make sure you are wanting to use it with Microsoft programs and not third party ones. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simplicity of the software. Easy to track orders and profit . Review collected by and hosted on G2.com.

What do you dislike?

The training was long and confusing . Not necessary for my job. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory and profit margins Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The services like incident management and configuration management are fulfilled and work made easy. Importantly it is user friendly with simple concepts. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I feel the performance is not good. It hangs when I am looking for any important file. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it once and you will know the difference Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have realized that the work made me easy and all in one area. To pull out the reports also tracking the field was much more easier Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Option to use it with OEM . Consistent & Proactive Approach is used here. Review collected by and hosted on G2.com.

What do you dislike?

Software is little heavy from hardware perspective, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing our Customer tickets Review collected by and hosted on G2.com.

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EPM & BI Consultant
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's a good tool to manage tickets for service requests Review collected by and hosted on G2.com.

What do you dislike?

it's hard to manage the back end system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Evaluate as many tools as you can then choose the one that fits you best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were not able to see and manage the trouble tickets or get them assigned expeditiously. This helped. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance.

Also for Big Data projects I would not consider more options, and I would go for Oracle Exadata. Review collected by and hosted on G2.com.

What do you dislike?

Well, it is not a drawback itself but Oracle is big, huge... So be able to control all its areas it requires a lot of effort.

In my opinion is better to focus on some areas only (admin or developer or tuning...) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Big projects require big and trustable solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Like I said, for big Data projects is the best option. Personally I still don't trust 100% in no-sql solutions, so Oracle is a must. Review collected by and hosted on G2.com.

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Operations Clerk
Marketing and Advertising
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Encapsulation is the best feature I like the most with 9i Review collected by and hosted on G2.com.

What do you dislike?

Nothing much I would say to dislike this product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Template modifications Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Integration of IT management tool wirh business systems and processes has more higher higher objective. Review collected by and hosted on G2.com.

What do you dislike?

NA as such.. I have limited usage knowledge on this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CRM platform. Has consistent, proactive management of IT landscape. Review collected by and hosted on G2.com.

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Lisa's Pimp
Biotechnology
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Oracle IT Service Management Suite's best feature is its versatility and its ability to help us adapt quickly to changing conditions within the market. We use this software for a wide variety of projects and it has boosted productivity by at least 50%. Review collected by and hosted on G2.com.

What do you dislike?

The biggest downside to Oracle IT Service Management Suite is the amount of time required to train new hires to use it to its full potential. We must spend several weeks with each new hire training them to use the software, which is then wasted man hours if they choose to leave the company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None at this time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has enabled us to gain consistent, proactive management of our IT environment. Review collected by and hosted on G2.com.

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Insurance Verifier
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy to operate, troubleshooting is easy Review collected by and hosted on G2.com.

What do you dislike?

Takes too long but support always helps Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Month end reports Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I find Oracle in general to be amazing! The support when confronted with any issues or concerns is great and the online forums are great for when you may want to to explore what other companies are engaging in. Review collected by and hosted on G2.com.

What do you dislike?

At times it can be cumbersome to navigate for front end users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are stream lining our online efile process much easier with this product. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I have not much experience with it but used long time ago while in college and helped us in managing the resources which in turn helps in meeting the business results on time and with less effort. Review collected by and hosted on G2.com.

What do you dislike?

i dont like the details which it asks for when we enter the project schedules Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

resources and business results Review collected by and hosted on G2.com.

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UE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

great platform for financial tasks/duties Review collected by and hosted on G2.com.

What do you dislike?

slowness of system during peak times too Review collected by and hosted on G2.com.

Recommendations to others considering the product:

patience to learning the application is key! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IT technical support Review collected by and hosted on G2.com.

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office manager
Construction
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

How it streamlines our business applications as well when a problem arises it finds it and fixes it or gives solutions on how to fix it. Review collected by and hosted on G2.com.

What do you dislike?

nothing at all. Its a wonderful program that helps our IT division out with any problems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

works streamlines products. Finds problems and solutions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

How to get everyone on the same page, how to streamline everyones tablet and phones, and able to not have any issues arise on the job sites. This program finds and fixes any problems within IT division. Review collected by and hosted on G2.com.

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Software Developer
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We can use Oracle Management suite for database use purposes and it is very to run queries and it gives back the result in less amount of time as compared to SQL Server. Review collected by and hosted on G2.com.

What do you dislike?

Nothing as such to dislike as it is easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They should give users enough trial period, so that they can learn all of its features and get used to it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are creating complex queries to get the results for business folks, in order to help them view the things which is going around the company. Review collected by and hosted on G2.com.

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Technology Analyst
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Service Management is extremely adaptable. It works well in environments like ours which contain decentralized IT contacts.It control and monitor your entire change process also helps to guide a company in proper change management practices. Review collected by and hosted on G2.com.

What do you dislike?

can have more support features.

It has issue was the integration with Rally software that caused some redundancies for release management, QA and the developers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

doing well Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Remedy ITSM is well suited in any business that is trying to help manage their ITIL processes , also good for multiple uses beyond tickets - CMDB, Knowledge Base and Change Management. Review collected by and hosted on G2.com.

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Senior Associate Consultant
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The flexibility to manage and track services. Review collected by and hosted on G2.com.

What do you dislike?

Do not like that It is based on the Siebel HelpDesk. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Oracle IT Service Management Suite will help you to stabilize your IT processes and you will become a better business partner. Oracle IT Service Management Suite is a very mature, capable, scalable and customizable tool that can be readily adapted to suit just about any organization's needs and requirements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We build a licensing and vehicle management system for the Australian Government. Customizing was really easy and had minimum compatibility issues. Review collected by and hosted on G2.com.

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