Oracle IT Service Management Suite Reviews & Product Details

Focused on processes and management tools it's increase service quality. Review collected by and hosted on G2.com.

The licensing of product was very convoluted. Review collected by and hosted on G2.com.

Best part about the oracle solution is the team of support staff who have great knowledge about the product and their nature to help out. Review collected by and hosted on G2.com.

Very specialized and catered to more particular needs of the business, unsuitable of you need more customized product for your business need. Review collected by and hosted on G2.com.

Oracle ITSM provies the best solutions across the vast portfolio like Oracle BI and E business suite tailored to fit my need. Using ITIL Implementations I can quickly address pain points and business needs to build a momentum to offer best services to my clients. Review collected by and hosted on G2.com.

Nothing to dislike as such but one thing I can add. Though the reporting capability is good, developinng is by no means easy. It takes time to develop that skill Review collected by and hosted on G2.com.

I like how the services are integrated and is a very good tool for the company to use. The CRM platform that Oracle provides through this tool is valuable. Review collected by and hosted on G2.com.

I think the processes can be improved. As all software, there is room for improvement. Review collected by and hosted on G2.com.

What I like best about Oracle is that you can access so many important resources using this tool, such as payroll, personal information and tax information. Review collected by and hosted on G2.com.

What I dislike about the tool is that is has looked the same for so long, so it looks a it outdated. Review collected by and hosted on G2.com.

I love this program as I use it daily. It organizes customer data from dozens of customers and helps when it comes to separating and matching records Review collected by and hosted on G2.com.

N/A the system is pretty accurate. I wouldn't change a thing about it. Review collected by and hosted on G2.com.

It allowed us to do many functions and have a ticket system so that people could contact us for issues regarding audit coding at a university. Review collected by and hosted on G2.com.

It was not user friendly for instances when I wanted to send a message to multiple people and it had somewhat of an outdated setup when it was pushed through to emails (one of our ticket messages) Review collected by and hosted on G2.com.

Easy organaise and keep track of leads, marketing campaign and effectiveness. Review collected by and hosted on G2.com.

The insight se too. Could be improved. The platform interface could be improved as well. Review collected by and hosted on G2.com.

It is pretty easy to use , lots of online help if you need it and integrates with Microsoft applications. Review collected by and hosted on G2.com.

It can be a little clunky at times because it doesn't work well with third party programs. Review collected by and hosted on G2.com.

Simplicity of the software. Easy to track orders and profit . Review collected by and hosted on G2.com.

The training was long and confusing . Not necessary for my job. Review collected by and hosted on G2.com.

The services like incident management and configuration management are fulfilled and work made easy. Importantly it is user friendly with simple concepts. Review collected by and hosted on G2.com.

Sometimes I feel the performance is not good. It hangs when I am looking for any important file. Review collected by and hosted on G2.com.

Option to use it with OEM . Consistent & Proactive Approach is used here. Review collected by and hosted on G2.com.

Software is little heavy from hardware perspective, Review collected by and hosted on G2.com.

It's a good tool to manage tickets for service requests Review collected by and hosted on G2.com.

it's hard to manage the back end system. Review collected by and hosted on G2.com.

Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance.

Also for Big Data projects I would not consider more options, and I would go for Oracle Exadata. Review collected by and hosted on G2.com.

Well, it is not a drawback itself but Oracle is big, huge... So be able to control all its areas it requires a lot of effort.

In my opinion is better to focus on some areas only (admin or developer or tuning...) Review collected by and hosted on G2.com.

Encapsulation is the best feature I like the most with 9i Review collected by and hosted on G2.com.

Nothing much I would say to dislike this product Review collected by and hosted on G2.com.

Integration of IT management tool wirh business systems and processes has more higher higher objective. Review collected by and hosted on G2.com.

NA as such.. I have limited usage knowledge on this. Review collected by and hosted on G2.com.

Oracle IT Service Management Suite's best feature is its versatility and its ability to help us adapt quickly to changing conditions within the market. We use this software for a wide variety of projects and it has boosted productivity by at least 50%. Review collected by and hosted on G2.com.

The biggest downside to Oracle IT Service Management Suite is the amount of time required to train new hires to use it to its full potential. We must spend several weeks with each new hire training them to use the software, which is then wasted man hours if they choose to leave the company. Review collected by and hosted on G2.com.

Very easy to operate, troubleshooting is easy Review collected by and hosted on G2.com.

Takes too long but support always helps Review collected by and hosted on G2.com.

I find Oracle in general to be amazing! The support when confronted with any issues or concerns is great and the online forums are great for when you may want to to explore what other companies are engaging in. Review collected by and hosted on G2.com.

At times it can be cumbersome to navigate for front end users. Review collected by and hosted on G2.com.

I have not much experience with it but used long time ago while in college and helped us in managing the resources which in turn helps in meeting the business results on time and with less effort. Review collected by and hosted on G2.com.

i dont like the details which it asks for when we enter the project schedules Review collected by and hosted on G2.com.

great platform for financial tasks/duties Review collected by and hosted on G2.com.

slowness of system during peak times too Review collected by and hosted on G2.com.

How it streamlines our business applications as well when a problem arises it finds it and fixes it or gives solutions on how to fix it. Review collected by and hosted on G2.com.

nothing at all. Its a wonderful program that helps our IT division out with any problems. Review collected by and hosted on G2.com.

We can use Oracle Management suite for database use purposes and it is very to run queries and it gives back the result in less amount of time as compared to SQL Server. Review collected by and hosted on G2.com.

Nothing as such to dislike as it is easy to use. Review collected by and hosted on G2.com.

Service Management is extremely adaptable. It works well in environments like ours which contain decentralized IT contacts.It control and monitor your entire change process also helps to guide a company in proper change management practices. Review collected by and hosted on G2.com.

can have more support features.

It has issue was the integration with Rally software that caused some redundancies for release management, QA and the developers. Review collected by and hosted on G2.com.

The flexibility to manage and track services. Review collected by and hosted on G2.com.

Do not like that It is based on the Siebel HelpDesk. Review collected by and hosted on G2.com.