Best Customer Service Automation Software - Page 8

How Many Customer Service Automation Software Products Does G2 Track?

Total Products under this Category: 358

Category Stats (Nov 2026)

  • Average Rating: 4.61/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AskSpot (+0.4%) - Among all products in this category, AskSpot recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Customer Service Automation Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 51,500+ Authentic Reviews
  • 358+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Service Automation Software

G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Tidio, and Google Contact Center AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=tidio&focus%5B%5D=google-google-contact-center-ai)

Twig AI

Twig is a fully autonomous AI customer support platform that resolves tickets end-to-end without human intervention. It connects to tools like Zendesk to triage, respond, and take actions automatically. Reduce ticket volume, improve response times, and scale support operations while maintaining quality and lowering support costs.

Average Rating: 4.9/5.0

Total Reviews: 10

How Do G2 Users Rate Twig AI?

  • Language: 9.2/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 9.4/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Twig AI?

  • Seller: Twig.so
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Medium, 30% Small

What Do G2 Reviewers Say About Twig AI?

AI-generated summary from verified user reviews

Pros
  • Users find Twig AI's ease of use exceptional, significantly speeding up information retrieval and enhancing training efficiency.
  • Users value the efficient analytics of Twig AI, significantly speeding up information retrieval and application processes.
  • Users value the efficiency and customization of Twig AI, enhancing productivity while providing tailored responses to inquiries.
  • Users highlight the efficiency of Twig AI, significantly reducing time spent on finding essential company information.
  • Users value the customizable AI capabilities of Twig AI, enhancing efficiency and allowing tailored responses for better user interaction.
Cons
  • Users note the irrelevant content in Twig AI's messages, requiring significant time to customize the chatbot effectively.
  • Users find that tuning the chatbot takes too much time and messages often include irrelevant content.
  • Users note the learning curve is steep, requiring significant time to tailor Twig AI to their preferences.
  • Users find that tuning Twig AI is time-consuming, often encountering irrelevant content in responses.
  • Users feel the interface lacks a modern touch, though improvements are reportedly in progress.

What Are Recent G2 Reviews of Twig AI?

Agent IQ

Lynq by Agent IQ is an AI-powered relationship banking platform built for community banks and credit unions. It helps institutions turn digital interactions into growth by combining AI self-service with persistent, context-rich 1:1 conversations between account holders and staff. Lynq brings conversational banking to web and mobile in a single workspace that supports live chat, SMS, voice, video banking, and secure co-browsing. Routine needs are handled instantly by an institution-governed AI assistant, while complex issues route to the right specialist with full conversation history for continuity and speed The platform follows four pillars of relationship banking: personal, persistent, proactive, and personalized. Institutions can assign a consistent staff contact, maintain one continuous thread across channels, and use proactive outreach to drive onboarding, renewals, and timely education. AI-assisted staff tools provide suggested replies, knowledge retrieval, translation, and summaries to raise service quality and productivity. Conversation analytics reveal topics, trends, and satisfaction signals that inform operations and growth programs Lynq integrates with leading digital and mobile banking platforms and with popular CRM systems so account holders can engage where they already bank and staff can work within existing systems. Institutions can tailor workflows by segment and line of business, including retail, small business, lending, and wealth, avoiding one-size-fits-all chat flows Security and compliance are foundational. Client data resides in single-tenant environments hosted in the United States with encryption in transit and at rest, granular access controls, audit logging, daily backups with point-in-time restore, ongoing vulnerability scanning, and SOC 2 Type II practices Measured outcomes reported by clients include faster resolution, lower contact center volume, and relationship-led growth. Public examples include 24 percent higher average balances when a personal banker relationship is established and a 3x likelihood to have a loan. Institutions have also seen a 388 percent increase in funded applications after launch and a 71 percent overnight reduction in call center volume on common topics. Adoption metrics show 86 percent of digital users select their own banker and 78 percent will wait for their primary banker, reinforcing continuity and trust. During a large-scale migration, AI handled more than half of incoming inquiries without human assistance Unlike session-based chat or generic bots, Lynq by Agent IQ is designed for relationship continuity, governed AI, and omnichannel conversations in one place. The result is a modern digital service experience that improves efficiency today while building loyalty, product adoption, and lifetime value beyond the branch.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Agent IQ?

  • Ease of Use: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Agent IQ?

  • Seller: Agent IQ
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Austin, US
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Agent IQ?

Corebee

Corebee is AI customer support software that answers phone calls and chats in one shared inbox. Its AI voice agent picks up inbound calls, speaks back in natural speech, and transcribes every call, while the same AI resolves web chat, email, WhatsApp, SMS, and social messages. Corebee resolves an average of 86% of conversations automatically, grounded in your own knowledge base, and your rate depends on how complete that knowledge base is. Unlike per-minute voice tools or per-resolution chat agents, Corebee is one flat rate of $99 a month, or $79 a month billed annually, for unlimited voice and chat across every channel, with no per-seat and no per-call fees, live in under 10 minutes. Corebee runs on three pillars. Action AI means the agent executes real tasks like refunds, order tracking, and profile updates, not just answers questions. Flat-Rate Pricing means one predictable price no matter how much you grow. Governed Intelligence means every AI decision is logged, reviewable, and reversible, with approval workflows, a permissions matrix, and full audit logs. The AI uses three-tier routing. Tier 1 retrieves instant answers from your knowledge base with near-zero latency. Tier 2 handles common requests with sub-second routing, 24/7. Tier 3 calls advanced LLMs from OpenAI and Anthropic only when deep reasoning is needed. Every answer uses retrieval-augmented generation (RAG) with source attribution and confidence-based escalation to a human with full context. On voice, Corebee runs on Twilio and Telnyx, so phone is a first-class channel and not a paid add-on. Corebee unifies every channel in one shared inbox: voice, an embeddable website widget, WhatsApp, email, SMS, plus Facebook Messenger, Instagram, Slack, Telegram, Microsoft Teams, Discord, and LINE. Agents assign conversations, add internal notes, apply labels, and filter by status and priority. The self-learning knowledge base ingests URLs, files, and text, then uses semantic chunking, vector embeddings, and knowledge-gap detection to keep improving. Companies choose Corebee as a flat-rate alternative to Intercom Fin, which charges roughly $0.99 per resolution, as an alternative to Zendesk, Gorgias, Tidio, and Ada, and as a flat-rate alternative to per-minute AI voice tools like Retell, Vapi, and Bland. It is built for B2B SaaS teams, ecommerce stores, solo founders, and outsourced-support and BPO agencies that want predictable costs. Security includes 256-bit SSL, full audit logs, approval workflows, a permissions matrix, and GDPR-ready data handling. Plans include a 14-day trial and a 30-day money-back guarantee. $99 a month. That's it.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Corebee?

  • Ease of Use: 10.0/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Corebee?

  • Seller: Corebee
  • HQ Location: Tel-Aviv, IL
  • LinkedIn® Page: linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Corebee?

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CX Genie

CX Genie is an all-in-one customer support platform integrated with AI, designed to help businesses of all sizes – from solopreneurs and startups to scaling companies – deliver exceptional customer experiences. CX Genie streamlines internal operations, enables seamless 5-star multi-channel support, boosts customer engagement, and drives business growth.

Average Rating: 4.3/5.0

Total Reviews: 4

How Do G2 Users Rate CX Genie?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 8.3/10 (Category avg: 8.7/10)
  • Ease of Use: 7.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind CX Genie?

  • Seller: CX Genie
  • Year Founded: 2023
  • HQ Location: Midview City, SG
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About CX Genie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CX Genie, enabling effortless chatbot creation without coding skills.
  • Users value the easy integrations with various platforms, enhancing their ability to respond to queries promptly.
  • Users love the exceptional UI/UX of CX Genie, making chatbot creation and integration seamless and effortless.
  • Users value the seamless integrations of CX Genie, enhancing efficiency through connections with platforms like WhatsApp and Shopify.
  • Users commend the responsive customer support on Discord, enhancing their experience with CX Genie.
Cons
  • Users mention a challenging learning curve for CX Genie, requiring training to fully utilize its features.
  • Users find the steep learning curve of CX Genie challenging, requiring significant training to navigate effectively.
  • Users report chatbot issues in CX Genie that may hinder workflow, but support remains responsive and helpful.
  • Users face chat functionality issues in CX Genie, though support is quick to assist with Workflow problems.
  • Users experience minor chat workflow issues with CX Genie, though support is quick and dependable on Discord.

What Are Recent G2 Reviews of CX Genie?

Futr

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a number of police forces, leading retailers and charities, Futr is helping smart organisations connect with their audiences through always on, always instant, always insightful chat services. Don't take our word for it. Try out the Futr platform for free with our one-month trial! - Instant Auto Chat deployment - Tracked usage & benchmarked ROI - Dedicated support with scheduled check-in's - End of trial business case review - No obligation - no credit card required

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Futr?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Futr?

  • Seller: Futr
  • Year Founded: 2017
  • HQ Location: London, England
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 48% Medium, 38% Small

What Are Recent G2 Reviews of Futr?

Gradient Labs

Gradient Labs builds AI agents that eliminate the manual work of customer operations. Their suite of specialist AI agents automate long-running processes in financial services, from lending and disputes to KYC. These agents work together across frontline support on voice, text, and email, back-office workflows, and all the operations in between. Founded by Monzo's former AI leadership and trusted by some of the biggest names in finance, including Wise, Current, and Zego, Gradient Labs is purpose-built for finance and the regulatory compliance it requires. Their AI agents outperform human teams on CSAT and QA scores and remain undefeated on resolution rate, driving widespread adoption across financial services, including some of the largest AI deployments in the industry. 60% resolution on day one, 80 to 90% in mature deployments AI agents accessible to over 32 million end-users across the customer base 100,000+ outbound voice AI calls per month Half a million unique customer conversations at 98% QA at a large European digital bank, beating human agents 20% higher resolution and 10% higher CSAT than Sierra in a recent bake-off Undefeated in head-to-head evaluations against other AI agents 80+ CSAT across deployments, 16% higher than human agents at Zego Over 900% revenue growth in the last year

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Gradient Labs?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 1.7/10 (Category avg: 10/10)

Who Is the Company Behind Gradient Labs?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Gradient Labs?

AI-generated summary from verified user reviews

Pros
  • Users rave about the exceptional customer satisfaction with Gradient Labs, thanks to their responsive support and effective chatbot.
  • Users commend the responsive customer support of Gradient Labs, enhancing their overall support delivery and efficiency.
  • Users appreciate the instantly responsive support from Gradient Labs, enhancing customer interactions and operational efficiency.
  • Users value the instant and effective chatbot responses from Gradient Labs, enhancing support efficiency and customer trust.
  • Users commend the exceptional communication of Gradient Labs, enhancing customer support with intelligent, responsive chatbot solutions.
Cons
  • Users report technical issues due to the product's early-stage development, though the team responds quickly to feedback.
  • Users encounter usage limitations with Gradient Labs due to its early-stage development and missing capabilities compared to competitors.
  • Users find limited features compared to competitors like Fin AI, though the team is responsive to feedback and improvements.
  • Users note missing features compared to competitors, though appreciate quick responses and improvements from the Gradient team.

What Are Recent G2 Reviews of Gradient Labs?

HappySupport

HappySupport is a customer support suite for B2B and B2C SaaS companies: a self-updating help center, an AI chatbot that answers only from your own articles, a ticket inbox and an in-app widget, all fed by one source of content. It is built for SaaS teams that ship faster than they can document and get more support requests than they can answer. What is in the suite: HappyRecorder: Click through your product and get a finished step-by-step guide with screenshots in under a minute. In the browser, every step is also recorded with its DOM and CSS selector chain, so the result is structured guide content, not video. Available as a Chrome extension and a Windows app. Git Handoff (docs maintenance from code changes): HappySupport reads commits and pull requests from GitHub, GitLab or Bitbucket, groups them into topics, finds the affected articles and prepares update proposals and drafts. Your team reviews and accepts them, and the documentation stays current with every release. AI chatbot: Answers customer questions in the help center and in the widget exclusively from your own articles, with citations. When it cannot help, it escalates to your team and opens a ticket with an AI summary of the problem. Ticket inbox: Escalated chats, contact form requests and manually created tickets land in one inbox. Your team replies by email, customer replies flow back into the same thread. Internal notes, priority, status and assignment included. In-app help (HappyWidget): One line of code brings search, AI chat, contextual guides, banners and a contact form into your product. Guided in-app tours walk users through the product, and tours and translations update with the source article. Help center: Public or protected, with custom domain, branding, search, analytics and automatic translation into more than 12 languages. Also included: changelog (internal and public), internal knowledge base from the same source, Felix AI agent for writing and editing articles, content health audit with 46 checks and AI fixes, MCP server and Content API. Migration: One-click import from Zendesk and Intercom, migration from Freshdesk, Help Scout, HubSpot and Confluence, with an automatic redirect for every old URL. Pricing: Flat monthly fee per plan, no per-seat pricing and no per-resolution fee for AI answers. 14-day free trial without credit card. Data and security: GDPR compliant, customer data hosted in Germany, AI processing in the EU, and customer data is never used for AI training. A Data Processing Agreement is available on request. HappySupport was founded in 2025 by Niklas Gysinn in Stuttgart, Germany, and is based in Heilbronn and Stuttgart. Customers include neuroflash, Flip, JUPUS, Peakboard, awork and OMR Reviews.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate HappySupport?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind HappySupport?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of HappySupport?

klink.cloud

klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.

Average Rating: 3.9/5.0

Total Reviews: 4

How Do G2 Users Rate klink.cloud?

  • Language: 6.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 8.9/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 0/10 (Category avg: 10/10)

Who Is the Company Behind klink.cloud?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About klink.cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use for all roles in K Link, especially for call monitoring and recording.
  • Users value the ease of use for call recording and effective monitoring capabilities of klink.cloud.
  • Users find klink.cloud easy to use for all roles, simplifying call monitoring and service level management.
Cons
  • Users find the dashboard's calculation of abandoned calls misleading, impacting the accuracy of service level metrics.
  • Users report experiencing multiple technical issues with K-Link that lead to a frustrating experience.
  • Users feel that the Queue service level calculation incorrectly includes abandoned calls from the IVR stage, causing confusion.

What Are Recent G2 Reviews of klink.cloud?

Lime CRM

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

Average Rating: 4.3/5.0

Total Reviews: 92

How Do G2 Users Rate Lime CRM?

  • Ease of Use: 8.5/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Lime CRM?

Who Uses This Product?

  • Company Size: 51% Small, 46% Medium

What Do G2 Reviewers Say About Lime CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Lime CRM, effortlessly adapting it to their unique organizational needs.
  • Users value the customization capabilities of Lime CRM, allowing for tailored solutions that enhance organization and efficiency.
  • Users value the flexibility of Lime CRM, allowing customization to meet their unique organizational needs effectively.
  • Users praise the excellent customer support of Lime CRM, highlighting their responsiveness and helpfulness.
  • Users value the extreme customizability of Lime CRM, benefiting from efficient onboarding and excellent support.
Cons
  • Users find limited features in Lime CRM, especially regarding performance and integration with Office 365.
  • Users experience slow response times with the desktop client, which inhibits productivity and integration with other tools.
  • Users often face inaccurate data issues with Lime CRM, leading to frustration and inefficient workflows.
  • Users find a steep learning curve in mastering Lime CRM's functions, particularly regarding security configurations.
  • Users express frustration with limited customization in Lime CRM, especially regarding integration and file handling functionalities.

What Are Recent G2 Reviews of Lime CRM?

What Are G2 Users Discussing About Lime CRM?

Text

Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!

Average Rating: 4.1/5.0

Total Reviews: 11

How Do G2 Users Rate Text?

  • Ease of Use: 9.6/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 5.0/10 (Category avg: 10/10)

Who Is the Company Behind Text?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®
  • Ownership: WSE: TXT

Who Uses This Product?

  • Company Size: 58% Small, 42% Medium

What Do G2 Reviewers Say About Text?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the simplicity and helpful notification options of the product, enhancing their overall experience.
  • Users value the simplicity of the layout in Call Management, enhancing their interactions through effective navigation and support.
  • Users love the simplicity of the layout, appreciating the helpful notification options and the Copilot feature.
  • Users appreciate the ease of use provided by the simple layout and helpful notification options.
  • Users appreciate the simplicity of the layout and find Copilot exceptionally helpful for efficiently accessing information.

What Are Recent G2 Reviews of Text?

True Human Interactive

Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate True Human Interactive?

  • Language: 6.7/10 (Category avg: 8.7/10)
  • Ticket Resolution: 6.7/10 (Category avg: 8.7/10)
  • Ease of Use: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind True Human Interactive?

  • Seller: GetAbby
  • Year Founded: 1999
  • HQ Location: Pittsburgh, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of True Human Interactive?

Ushur

Ushur is a purpose-built Agentic CX Automation platform designed to streamline journeys across the entire customer lifecycle,  specifically for regulated industries. We set the standard for best-in-class self-service customer experiences, enabling customers to start, navigate, and complete complex requests end to end—without handoffs, callbacks, or loss of context. Designed from the ground up for healthcare, insurance, and financial services, Ushur AI agents operate at the highest levels of security, compliance, auditability, and control, ensuring trust is never compromised. The platform uniquely combines intelligent, agentic automation with seamless human handoff and industry-leading outbound capabilities, enabling proactive, two-way engagement across text, email, voice, and chat. At enterprise scale, Ushur helps organizations improve customer retention and customer growth, while reducing staff burden for customer service and delivering the fastest time to value through a no-code deployment.

Average Rating: 4.4/5.0

Total Reviews: 17

How Do G2 Users Rate Ushur?

  • Ease of Use: 8.3/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Ushur?

  • Seller: Ushur
  • Year Founded: 2014
  • HQ Location: Santa Clara, California
  • LinkedIn® Page: www.linkedin.com
    193 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Hospital & Health Care
  • Company Size: 76% Medium, 18% Large

What Do G2 Reviewers Say About Ushur?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support and partnership from Ushur, enhancing collaboration and meeting specific needs effectively.
  • Users find Ushur's platform to be extremely easy to use, facilitating efficient collaboration and swift implementation.
  • Users commend Ushur for its helpful customer support, enhancing collaboration and effectively addressing their needs.
  • Users value the efficiency of Ushur, noting quick development and strong support for collaboration and problem-solving.
  • Users appreciate the significant productivity gains achieved with Ushur, thanks to their responsive support and quick development.
Cons
  • Users note missing features in Ushur, including search functionality and improved reporting, impacting overall user experience.
  • Users report software bugs in Ushur Studio that hinder workflow creation, though support is attentive and addressing concerns.
  • Users often face error issues with Ushur, noting untested releases and lingering bugs that affect the experience.
  • Users note the limited features in Ushur, as many are still in development, causing bugs and manual work.
  • Users face complexity in developing flows with Ushur, requiring IT expertise for maintenance and adjustments.

What Are Recent G2 Reviews of Ushur?

008 Agent

008 Agent is a platform for building AI agents that work like human agents — on the phone and on messaging. AI Voice Agents. Built voice-first, powered by proprietary Voice-to-Voice models for the best balance of reasoning, capability and ultra-low latency — agents interrupt themselves the moment the user speaks, like a real conversation. Agents register as a standard SIP extension of your existing phone system: no dedicated trunk required. They transfer calls (with or without context) to humans or other AI agents, place calls on hold while checking your CRM, and hang up — the full call flow. 50+ languages with native-accent voices from a single base voice. No limit on concurrent channels or simultaneous agents. 008Q speech analytics API extracts structured data from call recordings via custom JSON schemas (agent scoring, lead quality, compliance checks). Usage-based: per-minute billing in 6-second increments. 008 Engage — WhatsApp & messaging agents. AI agents for WhatsApp, Messenger, Instagram DM and comments, and webchat. Fully agentic — no menu bots: agents manage conversations end to end, create and update tickets, and sell. Knowledge-grounded (RAG) on your business data. Outbound campaigns with template flows, behavior branches (responded/read/delivered), dynamic audiences and re-engagement. Integrates with HubSpot, Salesforce, Zendesk, Pipedrive and Zoho. Usage-based on tokens; WhatsApp outbound per message. Explicit agent-handoff step available in every flow. Backed by 25+ years of the Astroline Group as a voice carrier and operator.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate 008 Agent?

  • Ease of Use: 6.7/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind 008 Agent?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of 008 Agent?

Applied Labs

Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Applied Labs?

  • Language: 10.0/10 (Category avg: 8.7/10)
  • Ticket Resolution: 10.0/10 (Category avg: 8.7/10)
  • Ease of Use: 9.2/10 (Category avg: 9.1/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 3.3/10 (Category avg: 10/10)

Who Is the Company Behind Applied Labs?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Applied Labs?

Aquant AI

Aquant is the only agentic AI platform built specifically for asset-centric organizations that build, sell, and support complex equipment. It turns your service content (manuals, service histories, parts and warranty data, case notes) and the expertise in your technicians’ heads into AI agents that help teams solve problems and make decisions faster. Unlike generic AI tools, Aquant is purpose-built for service and has spent the last decade refining its platform based on feedback from top organizations. Our agents understand the language of troubleshooting and service operations, so they can deliver accurate, context-aware guidance to the people who need it most: technicians in the field, contact center agents, and leaders across the business. Because Aquant connects service knowledge to the broader enterprise, it supports every function (service, product, engineering, operations, finance, sales, and marketing) by delivering role-specific answers and recommendations from a shared source of truth. Aquant meets teams where they work with Voice AI and offline access, so guidance is available whether someone is calling in, accessing through mobile or web, or working without connectivity. By learning from real-world service data, Aquant helps organizations resolve issues faster, ramp new hires quicker, reduce avoidable costs, and identify new revenue opportunities. Trusted by Siemens, Hologic, Cytiva, John Deere and other global OEMs and service-only organizations. Whatever the challenge, Aquant has an agent for it. Learn more at www.aquant.ai Recognition: ✔ Fast Company’s Next Big Things in Tech 2025 ✔ The Service Council’s Best Overall Technology ✔ CRM Top 100 for Agentic AI Innovation

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Aquant AI?

  • Ease of Use: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Aquant AI?

  • Seller: Aquant.ai
  • Year Founded: 2016
  • HQ Location: New York, New York, United States
  • LinkedIn® Page: www.linkedin.com
    137 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Do G2 Reviewers Say About Aquant AI?

AI-generated summary from verified user reviews

Pros
  • Users value the advanced AI integration of Aquant AI, enhancing predictions and recommendations for improved decision-making.
  • Users value the accurate predictions and personalized insights from Aquant AI, enhancing decision-making and operational efficiency.
  • Users value the advanced machine learning in Aquant AI, which provides tailored insights for proactive problem-solving.
  • Users value the high accuracy and personalized insights of Aquant AI, enhancing decision-making and operational efficiency.
  • Users value the personalized and accurate troubleshooting recommendations provided by Aquant AI, enhancing their maintenance experience.
Cons
  • Users find that incomplete or inconsistent data can hinder the effectiveness of Aquant AI's insights and predictions.
  • Users find that incomplete or inconsistent historical service data can hinder the effectiveness of Aquant AI's insights.
  • Users find that incomplete or inconsistent historical service data can hinder the effectiveness of Aquant AI's insights.
  • Users often find the delays in Aquant AI to be frustrating, impacting their overall experience with the product.
  • Users note that incomplete or inconsistent data hinders Aquant AI's effectiveness, impacting the accuracy of insights provided.

What Are Recent G2 Reviews of Aquant AI?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026