# Best Customer Service Automation Software - Page 8

## How Many Customer Service Automation Software Products Does G2 Track?

**Total Products under this Category:** 188

### Category Stats (Jul 2026)

- **Average Rating:** 4.62/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Gleap (+0.46%) - Among all products in this category, Gleap recorded the largest rating increase compared to last month

_Last updated: July 25, 2026_

## How Does G2 Rank Customer Service Automation Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 41,400+ Authentic Reviews
- 188+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Service Automation Software
 ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=55256&focus%5B%5D=1437428&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=1318232)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Fin, ServiceNow Customer Service Management, Jotform AI Agents, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, and Google Contact Center AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=jotform-ai-agents&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=google-google-contact-center-ai)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-07-28T22%3A49%3A38Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%3Fpage%3D8&secure%5Btoken%5D=0ad323649b44e3627a0e70314b1e8f11ba902b80747f0bde7489e90c543ec644&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fproducts%2Fcrm%2Fservice-cloud.html&secure%5Burl_type%5D=paid_promos)

[
True Human Interactive
](https://www.g2.com/products/true-human-interactive/reviews)

By [GetAbby](https://www.g2.com/sellers/getabby)

[

4.3/5(2)

](https://www.g2.com/products/true-human-interactive/reviews)

Product Description

Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

### [True Human Interactive](https://www.g2.com/products/true-human-interactive/reviews)

Abby is an avatar that uses artificial intelligence, natural language, and speech recognition to engage customers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate True Human Interactive?

- **Language:** 6.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 6.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind True Human Interactive?

- **Seller:** [GetAbby](https://www.g2.com/sellers/getabby)
- **Year Founded:** 1999
- **HQ Location:** Pittsburgh, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eea72fec1e5a2362056d3b4acee8162bc6f486c46ee4b877f0e54b6aee6b752c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrue-image-interactive&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of True Human Interactive?

**["Technology replaced HUMANS!"](https://www.g2.com/survey_responses/true-human-interactive-review-8751446)**

**Rating:** 4.0/5.0 stars

_— ANUROOP F._

[Read full review](https://www.g2.com/survey_responses/true-human-interactive-review-8751446)

**["True Human Interactive is a great assist"](https://www.g2.com/survey_responses/true-human-interactive-review-8723083)**

**Rating:** 4.5/5.0 stars

_— Jahn K._

[Read full review](https://www.g2.com/survey_responses/true-human-interactive-review-8723083)

[
Twig AI
](https://www.g2.com/products/twig-ai/reviews)

By [Twig.so](https://www.g2.com/sellers/twig-so)

[

4.9/5(9)

](https://www.g2.com/products/twig-ai/reviews)

Product Description

Twig is a fully autonomous AI customer support platform that resolves tickets end-to-end without human intervention. It connects to tools like Zendesk to triage, respond, and take actions automaticall

Pros and Cons

[
Ease of Use (3)
](https://www.g2.com/products/twig-ai/reviews?qs=pros-and-cons)[
AI Limitations (1)
](https://www.g2.com/products/twig-ai/reviews?qs=pros-and-cons)

### [Twig AI](https://www.g2.com/products/twig-ai/reviews)

Twig is a fully autonomous AI customer support platform that resolves tickets end-to-end without human intervention. It connects to tools like Zendesk to triage, respond, and take actions automatically. Reduce ticket volume, improve response times, and scale support operations while maintaining quality and lowering support costs.

**Average Rating:** 4.9/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Twig AI?

- **Language:** 9.2/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Twig AI?

- **Seller:** [Twig.so](https://www.g2.com/sellers/twig-so)
- **Year Founded:** 2022
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70d43330f510c24279126b280fee692a371180c6a6bd14e389bef610a1ddb43e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftwig-so&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Twig AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Twig AI's **ease of use** exceptional, streamlining their information retrieval and significantly enhancing efficiency.
- Users love Twig AI's **analytics capabilities** , enabling quick answers and streamlining information retrieval efficiently.
- Users value the **efficiency of Twig AI** , significantly saving time and enhancing customization capabilities in interactions.
- Users admire Twig AI for its **exceptional efficiency** , significantly speeding up response times and reducing reliance on internal teams.
- Users value the **flexibility and customization** of Twig AI, enhancing task efficiency and user experience significantly.

##### Cons

- Users find that **AI limitations** lead to irrelevant content, requiring significant time to customize responses effectively.
- Users face challenges with **irrelevant content** in messages and experience delays in tuning the chatbot to preferences.
- Users find the **learning curve steep** as it takes time to customize Twig AI's responses effectively.
- Users find the process of **tuning the chatbot time-consuming** , often leading to frustration with irrelevant content.
- Users find the interface lacks a **modern feel** , though improvements are reportedly in development.

#### What Are Recent G2 Reviews of Twig AI?

**["A Game Changer"](https://www.g2.com/survey_responses/twig-ai-review-10807548)**

**Rating:** 5.0/5.0 stars

_— Jennifer S._

[Read full review](https://www.g2.com/survey_responses/twig-ai-review-10807548)

**["Cut an RFP process from days to hours"](https://www.g2.com/survey_responses/twig-ai-review-10841248)**

**Rating:** 5.0/5.0 stars

_— Carolyn R._

[Read full review](https://www.g2.com/survey_responses/twig-ai-review-10841248)

[
Ushur
](https://www.g2.com/products/ushur/reviews)

By [Ushur](https://www.g2.com/sellers/ushur)

[

4.4/5(17)

](https://www.g2.com/products/ushur/reviews)

What do users say?

Users consistently praise the customer support and customizability of Ushur, highlighting how the team collaborates closely to meet specific needs and enhance user experience. The platform's intuitive

Pros and Cons

[
Customer Support (5)
](https://www.g2.com/products/ushur/reviews?qs=pros-and-cons)[
Missing Features (4)
](https://www.g2.com/products/ushur/reviews?qs=pros-and-cons)

### [Ushur](https://www.g2.com/products/ushur/reviews)

Ushur is a purpose-built Agentic CX Automation platform designed to streamline journeys across the entire customer lifecycle,  specifically for regulated industries. We set the standard for best-in-class self-service customer experiences, enabling customers to start, navigate, and complete complex requests end to end—without handoffs, callbacks, or loss of context. Designed from the ground up for healthcare, insurance, and financial services, Ushur AI agents operate at the highest levels of security, compliance, auditability, and control, ensuring trust is never compromised. The platform uniquely combines intelligent, agentic automation with seamless human handoff and industry-leading outbound capabilities, enabling proactive, two-way engagement across text, email, voice, and chat. At enterprise scale, Ushur helps organizations improve customer retention and customer growth, while reducing staff burden for customer service and delivering the fastest time to value through a no-code deployment.

**Average Rating:** 4.4/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Ushur?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Ushur?

- **Seller:** [Ushur](https://www.g2.com/sellers/ushur)
- **Year Founded:** 2014
- **HQ Location:** Santa Clara, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a8b07b5d98da401a7a5872cf1904f7e72bc5df593600602eb84e18ecf1720ac&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fushur-me%2F&secure%5Burl_type%5D=linkedin_company_website)  
219 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Insurance, Hospital & Health Care
- **Company Size:** 76% Medium, 18% Large

#### What Do G2 Reviewers Say About Ushur?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Ushur for its **exceptional customer support** , which greatly enhances collaboration and solution-finding efforts.
- Users find Ushur to be **intuitive and easy to use** , streamlining collaboration and implementation processes effectively.
- Users value the **excellent customer support** of Ushur, appreciating their responsiveness and commitment to partnership.
- Users appreciate the **efficiency** of Ushur, highlighted by rapid problem-solving and effective collaboration for optimal results.
- Users commend Ushur for its **exceptional business growth support** , achieving significant productivity gains and effective campaign management.

##### Cons

- Users note the **missing features** in Ushur, including limited search functionality and incomplete reporting capabilities.
- Users report encountering **software bugs** in Ushur, affecting workflow creation and overall experience during development.
- Users report **error issues** with Ushur, including bugs and unfirm delivery dates affecting overall satisfaction.
- Users note the **limited features** of Ushur, with several still in development causing bugs in workflow creation.
- Users find the **complexity of Ushur flows** requires IT expertise, limiting maintenance and adjustments by business users.

#### What Are Recent G2 Reviews of Ushur?

**["Ushur is a platform with great customer service that is highly customizable to fit any need."](https://www.g2.com/survey_responses/ushur-review-10169857)**

**Rating:** 5.0/5.0 stars

_— Jonathan B._

[Read full review](https://www.g2.com/survey_responses/ushur-review-10169857)

**["Simplifying Member Connections and Benefits!"](https://www.g2.com/survey_responses/ushur-review-9982059)**

**Rating:** 5.0/5.0 stars

_— Larissa A._

[Read full review](https://www.g2.com/survey_responses/ushur-review-9982059)

[
Applied Labs
](https://www.g2.com/products/applied-labs/reviews)

By [Applied Labs AI](https://www.g2.com/sellers/applied-labs-ai)

[

4.5/5(2)

](https://www.g2.com/products/applied-labs/reviews)

Product Description

Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human inte

### [Applied Labs](https://www.g2.com/products/applied-labs/reviews)

Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Applied Labs?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Applied Labs?

- **Seller:** [Applied Labs AI](https://www.g2.com/sellers/applied-labs-ai)
- **Year Founded:** 2024
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7639bdaec63d721f23df914dc1fc9767f64d2e6b1be3e17bcd0b46349fe787cf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplied-labs-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Applied Labs?

**["Applied Labs: Amazing Product, Even Better Partners"](https://www.g2.com/survey_responses/applied-labs-review-12893651)**

**Rating:** 5.0/5.0 stars

_— Jeff L._

[Read full review](https://www.g2.com/survey_responses/applied-labs-review-12893651)

**["Elevated Customer Support with Applied Labs"](https://www.g2.com/survey_responses/applied-labs-review-12908199)**

**Rating:** 4.0/5.0 stars

_— Sydney L._

[Read full review](https://www.g2.com/survey_responses/applied-labs-review-12908199)

[
Aquant AI
](https://www.g2.com/products/aquant-ai/reviews)

By [Aquant.ai](https://www.g2.com/sellers/aquant-ai)

[

4.8/5(4)

](https://www.g2.com/products/aquant-ai/reviews)

Product Description

Aquant is the only agentic AI platform built specifically for asset-centric organizations that build, sell, and support complex equipment. It turns your service content (manuals, service histories, pa

Pros and Cons

[
AI Integration (2)
](https://www.g2.com/products/aquant-ai/reviews?qs=pros-and-cons)[
AI Limitations (1)
](https://www.g2.com/products/aquant-ai/reviews?qs=pros-and-cons)

### [Aquant AI](https://www.g2.com/products/aquant-ai/reviews)

Aquant is the only agentic AI platform built specifically for asset-centric organizations that build, sell, and support complex equipment. It turns your service content (manuals, service histories, parts and warranty data, case notes) and the expertise in your technicians’ heads into AI agents that help teams solve problems and make decisions faster. Unlike generic AI tools, Aquant is purpose-built for service and has spent the last decade refining its platform based on feedback from top organizations. Our agents understand the language of troubleshooting and service operations, so they can deliver accurate, context-aware guidance to the people who need it most: technicians in the field, contact center agents, and leaders across the business. Because Aquant connects service knowledge to the broader enterprise, it supports every function (service, product, engineering, operations, finance, sales, and marketing) by delivering role-specific answers and recommendations from a shared source of truth. Aquant meets teams where they work with Voice AI and offline access, so guidance is available whether someone is calling in, accessing through mobile or web, or working without connectivity. By learning from real-world service data, Aquant helps organizations resolve issues faster, ramp new hires quicker, reduce avoidable costs, and identify new revenue opportunities. Trusted by Siemens, Hologic, Cytiva, John Deere and other global OEMs and service-only organizations. Whatever the challenge, Aquant has an agent for it. Learn more at www.aquant.ai Recognition: ✔ Fast Company’s Next Big Things in Tech 2025 ✔ The Service Council’s Best Overall Technology ✔ CRM Top 100 for Agentic AI Innovation

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Aquant AI?

- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Aquant AI?

- **Seller:** [Aquant.ai](https://www.g2.com/sellers/aquant-ai)
- **Year Founded:** 2016
- **HQ Location:** New York, New York, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=91a60e5c89aa9e2609f417f4034ffb065ee28fc15125cdd10fc71fe5741fa0c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faquant.io%2F&secure%5Burl_type%5D=linkedin_company_website)  
137 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Do G2 Reviewers Say About Aquant AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **advanced machine learning integration** in Aquant AI for its precise and personalized insights and recommendations.
- Users value Aquant AI for its **accurate predictions and personalized insights** , enhancing decision-making and operational efficiency.
- Users appreciate the **accurate predictions and personalized insights** provided by Aquant AI, enhancing decision-making and efficiency.
- Users appreciate the **highly accurate predictions** of Aquant AI, facilitating proactive problem-solving and smarter decision-making.
- Users value the **personalized and accurate troubleshooting recommendations** provided by Aquant AI's advanced capabilities.

##### Cons

- Users find that **Aquant AI's effectiveness is limited** by incomplete or inconsistent historical service data, impacting insight accuracy.
- Aquant AI can suffer from **inaccuracy issues** when users' historical service data is incomplete or inconsistent.
- Users find that **incomplete or inconsistent data** limits the effectiveness of Aquant AI's insights and accuracy.
- Users find Aquant AI's performance to be **somewhat slow** , which can hinder their overall experience.
- Users find that **incomplete historical service data** can hinder the effectiveness of Aquant AI's insights and recommendations.

#### What Are Recent G2 Reviews of Aquant AI?

**["Aquant Service Co-Pilot Review"](https://www.g2.com/survey_responses/aquant-ai-review-11239757)**

**Rating:** 4.0/5.0 stars

_— mohammed hareez S._

[Read full review](https://www.g2.com/survey_responses/aquant-ai-review-11239757)

**["Powerscreen Crushing & Screening Ask Powerscreen"](https://www.g2.com/survey_responses/aquant-ai-review-11551536)**

**Rating:** 5.0/5.0 stars

_— Justin M._

[Read full review](https://www.g2.com/survey_responses/aquant-ai-review-11551536)

[
ASAPP
](https://www.g2.com/products/asapp/reviews)

By [ASAPP](https://www.g2.com/sellers/asapp)

[

4.3/5(3)

](https://www.g2.com/products/asapp/reviews)

Product Description

ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experienc

Pros and Cons

[
Access (1)
](https://www.g2.com/products/asapp/reviews?qs=pros-and-cons)[
Bugs (1)
](https://www.g2.com/products/asapp/reviews?qs=pros-and-cons)

### [ASAPP](https://www.g2.com/products/asapp/reviews)

ASAPP solves the toughest challenges in customer service with AI. With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise. At the center of our approach is ASAPP Customer Experience Platform (CXP)—the AI-native® platform that makes every customer feel like a VIP by giving them their own personal AI agent. CXP unites your systems, data, workflows, and teams to deliver fully automated, personal resolutions. Key Outcomes: - Higher CSAT, giving you happier and more loyal customers - Lower cost-to-serve - Higher containment - More first-contact resolutions - Shorter handle times Key Capabilities: GenerativeAgent®: The most capable AI customer service agent. It powers CXP with intelligence that turns every interaction into a fully resolved outcome. Human-in-the-Loop Agent (HILA™) workflow: Human agents can assist AI without taking over the conversation with our HILA™ workflow. Humans get requests for help with full conversation context, and can give guidance or approval behind the scenes, so customers don’t have to deal with hand-offs. Agent Observability: Monitor conversations in real time to ensure accuracy and quality. Gain full visibility into AI-customer interactions with proactive alerts and out-of-the-box dashboards. Enterprise-Grade Guardrails & Data Protection: Built-in safety, security, and privacy measures safeguard your brand and protect your data to build customer trust. Testing & Simulation: Test AI behavior safely in simulated environments before going live. Release updates with confidence by increasing control, transparency, and trust in every interaction. Conversational AI Voice: Customers feel understood with natural and responsive production-grade voice. Customizable voice profiles ensure the AI is aligned to your brand. Integrations: CXP helps unify your tools with no replatforming or rebuilds. Connect your voice and chat channels, CCaaS, CRM, ERP, and more with flexible integration options. Interaction Intelligence: Create a single, lifelong customer record with everything from intent to conversation to context. Designed for enterprise contact centers, ASAPP is ideal for organizations handling high volumes of complex voice and chat interactions, especially those in regulated industries. Reach out to ASAPP today to get a tailored demo for your contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ASAPP?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ASAPP?

- **Seller:** [ASAPP](https://www.g2.com/sellers/asapp)
- **Company Website:** www.asapp.com
- **Year Founded:** 2014
- **HQ Location:** New York, New York, United States
- **Twitter:** @asapp  
2,678 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=87870046ec887a6de9deab23a2d8228c7bbfe6cfef8948bf49afd3b6a0bb2287&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasappco&secure%5Burl_type%5D=linkedin_company_website)  
395 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 33% Large, 33% Medium

#### What Do G2 Reviewers Say About ASAPP?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ASAPP's **user-friendly access** essential for addressing customer needs efficiently and effectively in real-time.
- Users appreciate ASAPP's **high accuracy** , which significantly saves time and boosts efficiency in customer account management.
- Users appreciate ASAPP's **user-friendly customer support** that effectively addresses concerns and provides real-time assistance.
- Users find ASAPP's **ease of use** exceptional, enabling efficient and user-friendly responses to customer inquiries.
- Users value ASAPP's **high accuracy** , significantly boosting their efficiency and saving precious time in customer interactions.

##### Cons

- Users report the need for **updates concerning bugs** , especially with tagger and login time mapping functionality.
- Users face **complex configuration** issues during initial setup, requiring extensive time for integration with project and development teams.
- Users find the **difficult setup** of ASAPP time-consuming, often taking months for full integration and functionality.
- Users face **editing difficulties** due to grammar, punctuation, and spelling errors that require extensive manual corrections.
- Users often face **formatting issues** with grammar and spelling, resulting in additional manual correction efforts during transcription.

#### What Are Recent G2 Reviews of ASAPP?

**["Great alternative than the BOT responses!!"](https://www.g2.com/survey_responses/asapp-review-9547225)**

**Rating:** 5.0/5.0 stars

_— Taruna K._

[Read full review](https://www.g2.com/survey_responses/asapp-review-9547225)

**["ASAPP Works well for Chat support to customers"](https://www.g2.com/survey_responses/asapp-review-4412905)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/asapp-review-4412905)

#### What Are G2 Users Discussing About ASAPP?

- [What is ASAPP used for?](https://www.g2.com/discussions/asapp-what-is-asapp-used-for) - 1 comment
- [What is ASAPP used for?](https://www.g2.com/discussions/what-is-asapp-used-for)

[
Asistian
](https://www.g2.com/products/asistian/reviews)

By [Asistian](https://www.g2.com/sellers/asistian)

[

5/5(1)

](https://www.g2.com/products/asistian/reviews)

Product Description

Asistian is a customer messaging and AI support platform that brings WhatsApp, Instagram, Facebook, and email into a single shared inbox, so teams stop switching between apps and losing track of who r

### [Asistian](https://www.g2.com/products/asistian/reviews)

Asistian is a customer messaging and AI support platform that brings WhatsApp, Instagram, Facebook, and email into a single shared inbox, so teams stop switching between apps and losing track of who replied to what. Its AI assistant handles routine questions from start to finish — answering, qualifying, and routing — and hands a conversation to a human the moment one is needed, which keeps response times low without the dead-end bot experience clients have learned to distrust. Built for professional services and growing SMEs, Asistian pairs the shared inbox with ticketing, task tracking, a reservations portal, and multi-agent collaboration. It is designed and supported in Spanish for the Mexican and Latin American market, rather than localized as an afterthought.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Asistian?

- **Ease of Use:** 6.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Asistian?

- **Seller:** [Asistian](https://www.g2.com/sellers/asistian)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Asistian?

**["Lean, Intuitive CRM Tailored for WhatsApp-Driven Latin American Clients"](https://www.g2.com/survey_responses/asistian-review-12933397)**

**Rating:** 5.0/5.0 stars

_— Bárbara R._

[Read full review](https://www.g2.com/survey_responses/asistian-review-12933397)

[
AskSpot
](https://www.g2.com/products/askspot-io-askspot/reviews)

By [AskSpot.io](https://www.g2.com/sellers/askspot-io)

[

5/5(1)

](https://www.g2.com/products/askspot-io-askspot/reviews)

Product Description

AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online reta

### [AskSpot](https://www.g2.com/products/askspot-io-askspot/reviews)

AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online retailers and e-commerce teams that handle high volumes of customer inquiries related to products, orders, delivery, returns, and payments. It integrates with existing e-commerce infrastructure - including storefronts, order management systems, ERPs, helpdesk tools, and marketplace inboxes - to resolve customer queries without human involvement. AskSpot consists of two core components: 1. The Chat Agent embeds on a website and responds to customer questions in real time, pulling data from product feeds, order records, and knowledge bases to generate accurate, context-specific answers. 2. The Inbox Agent connects to helpdesk platforms and marketplace inboxes, reads incoming tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets automatically or generates draft replies for human agents to review. Key features and capabilities: - AI-powered product guidance - answers detailed product questions, provides category-specific purchase advice, and handles queries from product pages using live catalogue data - Order management automation - checks order status, processes address changes, handles cancellations, return requests, and payment retries directly within the chat or inbox - Helpdesk ticket processing - classifies, prioritises, categorises, and resolves incoming support tickets; generates draft replies saving agent handling time - Multilingual support - handles customer interactions in 20+ languages using generative AI, without rule-based translation workflows - Multi-channel coverage - operates across website chat, email helpdesks, and marketplace inboxes including Allegro and Amazon - API-based integrations - connects to any e-commerce platform, ERP, or OMS that exposes an API, including IdoSell, Shopify, Thulium, and FreshDesk AskSpot uses a multi-model AI architecture that selects the appropriate model based on query type. Responses are generated from the merchant's own data rather than general AI knowledge, reducing the risk of inaccurate or fabricated answers. The platform is hosted on Microsoft Azure and includes a GDPR-compliant data processing agreement as standard. Pricing is pay-per-use, based on resolved conversations and processed tickets.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate AskSpot?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind AskSpot?

- **Seller:** [AskSpot.io](https://www.g2.com/sellers/askspot-io)
- **HQ Location:** 31-864, al. Jana Pawła II 43b, Cracow, Poland
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb965abe03948024b56ae1f5f130c38df2ba9794e4aa256b9900c8eaf9aba114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faskspot%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of AskSpot?

**["Great chatbot! Highly recommend!"](https://www.g2.com/survey_responses/askspot-review-12867117)**

**Rating:** 5.0/5.0 stars

_— Joanna C._

[Read full review](https://www.g2.com/survey_responses/askspot-review-12867117)

[
Bangwo8
](https://www.g2.com/products/bangwo8/reviews)

By [GNWAY](https://www.g2.com/sellers/gnway)

[

5/5(1)

](https://www.g2.com/products/bangwo8/reviews)

Product Description

Bangwo8 Product Description Bangwo8 is a customer service and after-sales service management platform designed to help service teams manage customer requests, tickets, work orders, follow-ups, and ser

### [Bangwo8](https://www.g2.com/products/bangwo8/reviews)

Bangwo8 Product Description Bangwo8 is a customer service and after-sales service management platform designed to help service teams manage customer requests, tickets, work orders, follow-ups, and service processes in one centralized system. For companies that handle customer support, technical service, repair, maintenance, installation, warranty, or field-service operations, Bangwo8 helps replace scattered communication across phone calls, chat groups, spreadsheets, and manual records with a structured digital workflow. Teams can capture customer requests, assign tasks to the right staff, track progress, manage service status, record service history, and generate management reports. Bangwo8 is suitable for organizations that need better visibility into their service operations, faster response coordination, and clearer accountability across customer support, after-sales, and field-service teams. The platform supports businesses in improving service efficiency, reducing missed follow-ups, and giving managers a clearer view of team workload, ticket status, and customer service performance. With Bangwo8, companies can build a more organized service operation process — from request intake and assignment to tracking, resolution, reporting, and continuous improvement.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Bangwo8?

- **Language:** 5.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Bangwo8?

- **Seller:** [GNWAY](https://www.g2.com/sellers/gnway)
- **Year Founded:** 2004
- **HQ Location:** 海淀, CN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1d5add8d174a550b8eeca1a9773437a6109f14b1313b689794fbd3f542aa973&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6662432&secure%5Burl_type%5D=linkedin_company_website)  
65 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Bangwo8?

**["Bangwo8 Makes Client Management and Workflow Tracking Easy"](https://www.g2.com/survey_responses/bangwo8-review-12998742)**

**Rating:** 5.0/5.0 stars

_— Luo L._

[Read full review](https://www.g2.com/survey_responses/bangwo8-review-12998742)

[
Callvu
](https://www.g2.com/products/callvu/reviews)

By [CallVU](https://www.g2.com/sellers/callvu)

[

5/5(1)

](https://www.g2.com/products/callvu/reviews)

Product Description

Callvu redefines the customer experience (CX) by bridging the gap between a customer's intent and a successfully finished transaction. In modern regulated environments, simply having a conversation wi

### [Callvu](https://www.g2.com/products/callvu/reviews)

Callvu redefines the customer experience (CX) by bridging the gap between a customer's intent and a successfully finished transaction. In modern regulated environments, simply having a conversation with a chatbot or agent isn't enough; the true value lies in completion. Callvu transforms traditional, often fragmented interactions into seamless, mobile-first digital journeys that guide users through complex tasks like identity verification, document signing, and secure payments. From a customer’s perspective, the experience is effortless. When a customer calls or chats about a high-stakes task—such as opening a bank account or filing an insurance claim—Callvu launches a Completion Micro-App. These intuitive interfaces eliminate the friction of traditional forms, using real-time validations and pre-filled data to ensure the user provides the correct information the first time. This significantly reduces abandonment and the "re-work" caused by missing data. Critically, Callvu embeds compliance directly into the execution of the workflow. Instead of relying on manual after-the-fact audits, the platform enforces mandatory gating, disclosure sequencing, and risk-detection rules in real-time. This "deterministic" approach makes non-compliant execution structurally impossible. Every action is recorded in a comprehensive, time-stamped audit trail, satisfying regulatory requirements (like HIPAA, PCI, and GDPR) while building deep trust. By ensuring processes are finished correctly and safely, Callvu allows enterprises to scale AI and digital channels without sacrificing the rigorous standards required in regulated industries.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Callvu?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Callvu?

- **Seller:** [CallVU](https://www.g2.com/sellers/callvu)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89fca944d1823aeb63fd203612831dec24b1c175b993964a26dec48e0e6abd41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallvu-us%2F&secure%5Burl_type%5D=linkedin_company_website)  
35 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Callvu?

**["CallVu’s Knowledgeable, Innovative Team That Consistently Exceeds Expectations"](https://www.g2.com/survey_responses/callvu-review-12412826)**

**Rating:** 5.0/5.0 stars

_— David C W._

[Read full review](https://www.g2.com/survey_responses/callvu-review-12412826)

[
Certainly
](https://www.g2.com/products/certainly/reviews)

By [Certainly Group ApS](https://www.g2.com/sellers/certainly-group-aps)

[

4.8/5(11)

](https://www.g2.com/products/certainly/reviews)

What do users say?

Users consistently praise the responsive customer support and the ease of use of Certainly, highlighting how simple it is to set up and manage chatbots. Many appreciate the platform's versatility, whi

Pros and Cons

[
AI Technology (3)
](https://www.g2.com/products/certainly/reviews?qs=pros-and-cons)[
AI Limitations (2)
](https://www.g2.com/products/certainly/reviews?qs=pros-and-cons)

### [Certainly](https://www.g2.com/products/certainly/reviews)

Most AI vendors will sell you a resolution rate. We would rather sell you a better relationship with your customers. Certainly is an agentic AI platform for CX teams. Your AI agents work across every omnichannel surface, draw on web search and your own knowledge, connect to live systems through MCP servers, call tools, and follow the prompts you write. You stay in control of the intelligence layer because we are LLM agnostic. Reporting is where we get a little obsessive. Volume and containment matter, but so does the quiet stuff: the question asked five different ways, the policy that confuses people, the moment a customer almost gave up. We help you see it. We are not the cheapest path to a bot. We are the team that sits with you, learns your product, sets honest expectations, and keeps tuning long after launch. If your product is layered, your customers matter, and good enough is not good enough, we will get on well. Certainly is trusted by brands such as Feastables, Carlsberg, Credissimo, Fintiba, QuadLock, Rockwool and many more well known names.

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Certainly?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 8.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Certainly?

- **Seller:** [Certainly Group ApS](https://www.g2.com/sellers/certainly-group-aps)
- **Year Founded:** 2017
- **HQ Location:** Copenhagen , Capital Region
- **Twitter:** @Certainly\_io  
161 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=43698fe12b9be1f3c18bee440328c122ca751364304f42ff5e43fb50f5eef9fd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17929635%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 55% Medium, 36% Small

#### What Do G2 Reviewers Say About Certainly?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **responsive customer support** and the platform's versatility for creating tailored chat-bots effortlessly.
- Users value the **automation capabilities** of Certainly, enjoying seamless integration and customizable chat-bot development.
- Users value the **easy integrations** of Certainly, enhancing their platforms with seamless compatibility and customization.
- Users value the **easy integration** with various platforms, enhancing their ability to create customized chat-bots effortlessly.
- Users value the **seamless AI integration** of Certainly, enhancing understanding and interaction for a tailored customer experience.

##### Cons

- Users are frustrated by the **inability to manually upload spreadsheets** , complicating the training of the bot.
- Users are frustrated by the **inability to upload spreadsheets** , limiting their control over training the bot effectively.
- Users find that **analytics and reports require rework** , but appreciate ongoing improvements from the development team.
- Users are frustrated by the **inability to upload spreadsheets** for bot training, complicating the response process.
- Users dislike the **inability to upload spreadsheets** for bot training, finding manual entry cumbersome and inefficient.

#### What Are Recent G2 Reviews of Certainly?

**["Analytics & Reporting Enhancements"](https://www.g2.com/survey_responses/certainly-review-8405388)**

**Rating:** 4.5/5.0 stars

_— Tyler F._

[Read full review](https://www.g2.com/survey_responses/certainly-review-8405388)

**["I have been thoroughly impressed by my experience with Certainly."](https://www.g2.com/survey_responses/certainly-review-7687926)**

**Rating:** 4.5/5.0 stars

_— Oleksandr C._

[Read full review](https://www.g2.com/survey_responses/certainly-review-7687926)

#### What Are G2 Users Discussing About Certainly?

- [What is Certainly used for?](https://www.g2.com/discussions/what-is-certainly-used-for)

[
Corebee
](https://www.g2.com/products/corebee/reviews)

By [Corebee](https://www.g2.com/sellers/corebee)

[

5/5(1)

](https://www.g2.com/products/corebee/reviews)

Product Description

Corebee is AI customer support software that answers phone calls and chats in one shared inbox. Its AI voice agent picks up inbound calls, speaks back in natural speech, and transcribes every call, wh

### [Corebee](https://www.g2.com/products/corebee/reviews)

Corebee is AI customer support software that answers phone calls and chats in one shared inbox. Its AI voice agent picks up inbound calls, speaks back in natural speech, and transcribes every call, while the same AI resolves web chat, email, WhatsApp, SMS, and social messages. Corebee resolves an average of 86% of conversations automatically, grounded in your own knowledge base, and your rate depends on how complete that knowledge base is. Unlike per-minute voice tools or per-resolution chat agents, Corebee is one flat rate of $99 a month, or $79 a month billed annually, for unlimited voice and chat across every channel, with no per-seat and no per-call fees, live in under 10 minutes. Corebee runs on three pillars. Action AI means the agent executes real tasks like refunds, order tracking, and profile updates, not just answers questions. Flat-Rate Pricing means one predictable price no matter how much you grow. Governed Intelligence means every AI decision is logged, reviewable, and reversible, with approval workflows, a permissions matrix, and full audit logs. The AI uses three-tier routing. Tier 1 retrieves instant answers from your knowledge base with near-zero latency. Tier 2 handles common requests with sub-second routing, 24/7. Tier 3 calls advanced LLMs from OpenAI and Anthropic only when deep reasoning is needed. Every answer uses retrieval-augmented generation (RAG) with source attribution and confidence-based escalation to a human with full context. On voice, Corebee runs on Twilio and Telnyx, so phone is a first-class channel and not a paid add-on. Corebee unifies every channel in one shared inbox: voice, an embeddable website widget, WhatsApp, email, SMS, plus Facebook Messenger, Instagram, Slack, Telegram, Microsoft Teams, Discord, and LINE. Agents assign conversations, add internal notes, apply labels, and filter by status and priority. The self-learning knowledge base ingests URLs, files, and text, then uses semantic chunking, vector embeddings, and knowledge-gap detection to keep improving. Companies choose Corebee as a flat-rate alternative to Intercom Fin, which charges roughly $0.99 per resolution, as an alternative to Zendesk, Gorgias, Tidio, and Ada, and as a flat-rate alternative to per-minute AI voice tools like Retell, Vapi, and Bland. It is built for B2B SaaS teams, ecommerce stores, solo founders, and outsourced-support and BPO agencies that want predictable costs. Security includes 256-bit SSL, full audit logs, approval workflows, a permissions matrix, and GDPR-ready data handling. Plans include a 14-day trial and a 30-day money-back guarantee. $99 a month. That's it.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Corebee?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind Corebee?

- **Seller:** [Corebee](https://www.g2.com/sellers/corebee)
- **HQ Location:** Israel
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d34e0d5ff2e63a15f654e16eeb079391f9abc0c3317acf0d060335daf73f5b5e&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fcorebee%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Corebee?

**["It answers from our own docs instead of guessing"](https://www.g2.com/survey_responses/corebee-review-13109864)**

**Rating:** 5.0/5.0 stars

_— Idan K._

[Read full review](https://www.g2.com/survey_responses/corebee-review-13109864)

[
Droxy AI
](https://www.g2.com/products/droxy-ai/reviews)

By [Droxy AI](https://www.g2.com/sellers/droxy-ai)

[

5/5(1)

](https://www.g2.com/products/droxy-ai/reviews)

Product Description

Droxy allows you to create customer facing AI agents that know everything about your business and can talk to your customers in your brand's voice. These agents can handle a wide range of customer inq

Pros and Cons

[
Automation (1)
](https://www.g2.com/products/droxy-ai/reviews?qs=pros-and-cons)[
Complexity (1)
](https://www.g2.com/products/droxy-ai/reviews?qs=pros-and-cons)

### [Droxy AI](https://www.g2.com/products/droxy-ai/reviews)

Droxy allows you to create customer facing AI agents that know everything about your business and can talk to your customers in your brand's voice. These agents can handle a wide range of customer inquiries across various channels, qualify leads, book appointments, and respond to complex customer questions about your products and services. They are easy to build, manage, monitor and scale - you can have an agent ready in minutes! For agents' knowledge, we support data sources like websites, PDFs, Google Drive, Youtube, and more. For deployment, we support social media channels (Facebook, Instagram), messaging apps (WhatsApp, Messenger), and voice channels (phone numbers and custom SIP trunks). Droxy integrates with your existing tech stack through our Zapier integration to connect to any app without code, and we offer a custom API to integrate with your own systems. We offer four subscription tiers: Starter (Free), Basic, Advanced, and Enterprise. Visit our pricing page to learn more about what's included in each plan. All plans provide flexibility to upgrade, downgrade, or cancel your subscription as your business needs evolve. For custom limits or dedicated consultation, contact us at contact@droxy.ai.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Droxy AI?

- **Language:** 8.3/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Droxy AI?

- **Seller:** [Droxy AI](https://www.g2.com/sellers/droxy-ai)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f8cf51f78c82c94dd4998dfa6cf51b1e23217a57f87070319e3c408bdaaf2e54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdroxy-ai&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About Droxy AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **powerful automation** in Droxy AI, enabling seamless workflows and personalized engagement at scale.
- Users value the **seamless integration** of Droxy AI with other tools, enhancing efficiency and data accuracy in operations.
- Users appreciate the **intuitive interface** of Droxy AI, simplifying setup and enhancing efficiency in sales operations.
- Users appreciate the **easy integrations** of Droxy.ai, ensuring seamless data flow between CRM and marketing tools.
- Users value the **intuitive interface and powerful automation** of Droxy AI, enhancing their sales and marketing efficiency.

##### Cons

- Users find some **advanced workflow setups too complex** for non-technical users, wishing for simpler drag-and-drop options.
- Users find the **steep learning curve** of Droxy AI challenging, particularly for non-technical users during workflow setups.

#### What Are Recent G2 Reviews of Droxy AI?

**["A Reliable Automation Platform That Transforms Sales and Marketing Workflows"](https://www.g2.com/survey_responses/droxy-ai-review-11053014)**

**Rating:** 5.0/5.0 stars

_— Marcus A._

[Read full review](https://www.g2.com/survey_responses/droxy-ai-review-11053014)

[
EasyReply
](https://www.g2.com/products/easyreply/reviews)

By [EasyReply](https://www.g2.com/sellers/easyreply)

[

5/5(1)

](https://www.g2.com/products/easyreply/reviews)

Product Description

Customer support platform

### [EasyReply](https://www.g2.com/products/easyreply/reviews)

Customer support platform

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate EasyReply?

- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)

#### Who Is the Company Behind EasyReply?

- **Seller:** [EasyReply](https://www.g2.com/sellers/easyreply)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of EasyReply?

**["Very Easy Setup and AI That Saves So Much Time"](https://www.g2.com/survey_responses/easyreply-review-13100229)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/easyreply-review-13100229)

[
eGain Virtual Assistant
](https://www.g2.com/products/egain-virtual-assistant/reviews)

By [eGain](https://www.g2.com/sellers/egain)

[

5/5(1)

](https://www.g2.com/products/egain-virtual-assistant/reviews)

Product Description

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

### [eGain Virtual Assistant](https://www.g2.com/products/egain-virtual-assistant/reviews)

eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate eGain Virtual Assistant?

- **Language:** 10.0/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 10.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind eGain Virtual Assistant?

- **Seller:** [eGain](https://www.g2.com/sellers/egain)
- **Year Founded:** 1997
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @eGain  
2,498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ce5f29c209b55db622d55393de711279be5545ca3450f7af3b1e8b04e5f1d3ad&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8084%2F&secure%5Burl_type%5D=linkedin_company_website)  
780 employees on LinkedIn®
- **Ownership:** NasdaqCM:EGAN

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of eGain Virtual Assistant?

**["Best AI-Powered customer service solution in the market"](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)**

**Rating:** 5.0/5.0 stars

_— Rishabh J._

[Read full review](https://www.g2.com/survey_responses/egain-virtual-assistant-review-8777509)

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Similar Categories

- [Help Desk](/categories/help-desk)
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- [Social Customer Service](/categories/social-customer-service)
- [Appointment Reminder](/categories/appointment-reminder)

- [Call & Contact Center](/categories/call-contact-center)
- [Client Onboarding](/categories/client-onboarding)
- [Co-Browsing](/categories/co-browsing)
- [Complaint Management](/categories/complaint-management)
- [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services)

- [Contact Center Payments](/categories/contact-center-payments)
- [Conversational Support](/categories/conversational-support)
- [Customer Communications Management](/categories/customer-communications-management)
- [Customer Education](/categories/customer-education)
- [Customer Success](/categories/customer-success)

[Browse Customer Service Automation Themes](/categories/customer-service-automation/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Customer service automation software is designed to provide AI-driven customer support capabilities to customer service teams to assist with low-level standard work. Low-level tasks like ticket resolutions for password resets, refunds, and technical issues are resolved entirely without human intervention. This capability dramatically increases operational resilience to high-traffic situations since such circumstances will have many duplicate support requests. It also allows customer service agents to improve and leverage their subject matter expertise to resolve more complex requests that can require in-depth policy knowledge and cross-team collaboration skills.

These products are powered by the same technology behind [intelligent virtual assistants](https://www.g2.com/categories/intelligent-virtual-assistants) and support help desk services through self-learning chatbots, intelligent routing to agents, troubleshooting guidance, and automating ticket resolutions. They have the ability to become smarter and improve their responses over time as they interact with customers. Integrations with [knowledge base software](https://www.g2.com/categories/knowledge-base), [multilingual customer support software](https://www.g2.com/categories/multilingual-customer-support), [CRM software](https://www.g2.com/categories/crm), and [help desk software](https://www.g2.com/categories/help-desk) is common to maximize access to training opportunities and other training data.

To qualify for inclusion in the Customer Service Automation category, a product must:

- Be purposed for application in the help desk and customer service environment
- Use conversational AI and natural language understanding (NLU) technology to process chat and ticket automation
- Provide intelligent case routing to a human agent
- Be adaptive and self-improving to continuously meet changing customer needs
- Integrate with existing knowledge bases, help desk, and CRM platforms

Show More

* * *

## How Do You Choose the Right Customer Service Automation Software?

### What You Should Know About Customer Service Automation Software

### **Customer Service Automation Software FAQs**

### What are the best customer support automation platforms for large corporations?

For large corporations, leading platforms combine AI-driven automation, omnichannel support, and enterprise-grade scalability. With that in mind, here are some [top enterprise customer service automation platforms](https://www.g2.com/categories/customer-service-automation/enterprise) to support your business based on G2 reviews:

- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) automates case routing, knowledge management, and repetitive tasks through AI and integrates deeply with enterprise CRM data for intelligent service delivery.
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) offers advanced AI, workforce engagement, and omnichannel orchestration, making it a leader in enterprise-grade customer experience management.
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) automates customer interactions with AI, IVR, and predictive dialers, while providing real-time analytics and agent assist tools.
- [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) enhances agent workflows through AI-powered macros, triggers, and bots to automate ticket resolution and reduce manual workload.

### What customer service automation software is best for medium-sized businesses?

For medium-sized businesses aiming to streamline and scale their support operations, [top mid-market customer service automation solutions](https://www.g2.com/categories/customer-service-automation/mid-market) on G2 include:

- [Intercom](https://www.g2.com/products/intercom/reviews) uses AI-powered chatbots and automated workflows to handle common customer inquiries, reduce response times, and seamlessly escalate complex issues to agents.
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) offers advanced AI and automation capabilities, including virtual agents, automated call routing, and proactive customer engagement to streamline contact center operations.
- [Gladly](https://www.g2.com/products/gladly/reviews) focuses on automating routine tasks and consolidating conversations across channels, allowing agents to deliver fast, personalized service without traditional ticketing.

### What’s the best customer service automation software for small businesses?

To help SMBs automate support and accelerate response times, [top small business customer service automation tools](https://www.g2.com/categories/customer-service-automation/small-business) like these offer powerful and easy-to-use solutions:

- [Smartsupp](https://www.g2.com/products/smartsupp/reviews) combines live chat with chatbot automation to answer common questions, qualify leads, and provide instant support without manual intervention.
- [Google Contact Center AI](https://www.g2.com/products/google-google-contact-center-ai/reviews) offers advanced AI and natural language processing to automate customer interactions, assist human agents in real time, and provide scalable virtual support.
- [Textline](https://www.g2.com/products/textline/reviews) is a business texting platform that automates responses with saved replies, routing rules, and integrations. It helps small teams handle customer conversations efficiently and at scale.

### What’s the top-rated customer service automation app in the software industry?

In the software/SaaS industry, where speed, scalability, and seamless support are critical, **top-rated customer service automation apps** stand out for their AI-driven capabilities and user-friendly design. Leading solutions include:

- [Intercom](https://www.g2.com/products/intercom/reviews) is widely praised for its AI-powered chatbots, automated workflows, and proactive messaging, which help software companies deliver fast, personalized support at scale.
- [Zendesk Support Suite](https://www.g2.com/products/zendesk-support-suite/reviews) is recognized for robust ticketing automation, intelligent routing, and easy integration with software development and CRM tools.
- [Gladly](https://www.g2.com/products/gladly/reviews) moves beyond traditional ticketing with conversation-based automation, using AI and automation rules to streamline repetitive support tasks, making it ideal for fast-growing software businesses.