LB

Lisa B.

Contact Center Manager

Small-Business (50 or fewer emp.)

8/11/2026

"Personal, Direct Customer Chat Backed by Extremely Responsive Support"

5/5

What do you like best about Agent IQ?

Agent IQ allows our customers to communicate directly with a banker/specialist through chat and messaging rather than waiting on hold. This creates a more personal experience and builds long term trust and relationships with our customers. Review collected by and hosted on G2.com.

What do you dislike about Agent IQ?

I have never had a downside of using Agent IQ. The staff is extremely responsive. which is surprising even with them being on a different time zone. Review collected by and hosted on G2.com.

What problems is Agent IQ solving and how is that benefiting you?

They have improved the efficiency for our team. We are able to search conversation history , access chat time stamps, and manage workload with Available, Busy and Away statuses. As the manager this means less time searching for information and more time supporting my staff. Review collected by and hosted on G2.com.

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5.0 out of 5 · Verified reviews from real users

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