Aquant AI

4 reviews

Aquant is an Agentic AI platform purpose-built for professionals who maintain and repair complex equipment across a range of industries including industrial machinery, medical devices, commercial printing, and so on. Unlike generic AI tools or horizontal copilots, Aquant's agents are trained on your real-world service data and expert technician knowledge, delivering fast, role-specific answers that help every team member act with the precision of your most experienced employee. The Problem We're Solving: Service teams are under pressure to do more with less, solve issues faster, reduce costs, and maintain equipment uptime. But up to one-third of solutions aren’t in manuals or systems, they live in the heads of your most experienced employees. When that knowledge isn’t captured or shared, it leads to avoidable dispatches, inconsistent service, and growing workforce performance gaps. Aquant solves this by turning human expertise into a scalable AI resource, giving every team member access to the insights and guidance they need to perform like an expert, every time. Built for Every Member of the Service Team Whether you're in the field, at the contact center, or leading operations, Aquant delivers fast, expert-level support tailored to your role. Field Technicians - Diagnose and resolve issues faster, with or without connectivity - Access expert troubleshooting via call or mobile, no typing needed - Increase first-time fix rates and reduce return visits - Get smarter with every job, AI learns from your feedback Contact Center Agents - Guide customers to resolution without escalating to the field - Get real-time, step-by-step troubleshooting suggestions - Improve call resolution rates, reduce handling time - Operate confidently, even without technical backgrounds Service Leaders -Identify performance gaps and training needs across teams -Track KPIs and outcomes with clear, actionable, data-driven insights -Ensure consistency and quality across every service interaction End-Customers - Self-serve common issues without waiting on support - Get faster, more accurate resolutions when they do need help - Experience fewer repeat visits and shorter equipment downtime - Benefit from more knowledgeable, empowered service reps Key Capabilities: Domain Specific: Aquant is trained on real service data, not just generic LLMs, and built by service pros who understand the job. Persona-Based Responses: Answers are tailored to the user’s role and context, every recommendation is explainable, relevant, and immediately actionable. AI in Offline Mode: Access troubleshooting guidance without connectivity, perfect for field techs in remote locations. Call Assist: Hands full? Just call. Aquant delivers real-time answers over the phone, no logins or typing required. Continuous Learning: Aquant improves with every interaction, learning from outcomes and tech feedback to embed human expertise into every answer. Insights & Recommendations:Turn complex service data into clear trends and actions that improve efficiency and reduce downtime. Compliance Ready: Includes role-based outputs, audit trails, disclaimer management, and enterprise-grade security. Proven Results: 2x faster onboarding -$1.1M/year savings with just a 1% lift in remote resolutions Up to 120% increase in diagnostic accuracy Trusted by Siemens, Hologic, Cytiva, John Deere and other global OEMs and service-only organizations. Recognition: ✔ Fast Company’s Next Big Things in Tech 2024 ✔ The Service Council’s Best Overall Technology ✔ CRM Top 100 for Agentic AI Innovation Built for Service. Backed by 9+ Years of Domain Expertise. Aquant isn’t just another AI vendor, we’re purpose-built for service, so your team is always ready for anything.